VRBO does not have your best interest in mind and this owner is the worst I have dealt with in over 8 years STAY SOMEWHERE ELSE!
The neighborhood does not feel safe, is not close to beaches, and you cannot walk to restaurants or entertainment. The neighbors have multiple cars parked on the lawns, one is even a tow truck company that constantly drives by your bedroom at all hours.
We booked this property based solely on the pool and upon arrival it was green and unusable. Contacted the owner, no response for over an hour, the property manager lives across the street, he was not available at check in to address concerns. Called VRBO and spent over 40 hours of my vacation time on the phone with them, was hung up on by both tier1 and tier 2 at least 3 times each after waiting in ques for hours. Finally got through and voiced my concerns and VRBO could not even reach the owner. Property Manager Ray came by and said we will get it clear sometime this week. After chemicals were placed in it Tuesday he told us to wait 48 more hours. We woke up to the pool pump making awful noises every day of our stay because it was low on water. We filled it up with the hose, thinking we were doing the owner a favor, since Ray was clearly not taking care of it. The owner tried to charge us $250 for this leak citing multiple days of water usage,, when we were only allowed to use the pool for 1 day of our stay.
The entire property is in a horrible state, the bathrooms are sub par, one is even in the garage with no a/c and sweltering heat. The outside of the home has poor inadequate lighting rear lights are on an extension cord through a window and only half of them work, the front door is difficult to use, the windows in the rear are sealed with tape, all the furniture needs updating, the dishwasher doesn't work, the countertops are held together with duct tape, icemaker isn't hooked up, so you need to buy ice, ceiling fans are loose and may fall down soon. The living room ceiling has water damage and is poorly concealed.
VRBO was supposed to envoke the Book With Confidence Guarantee and place us in a similar property, but never did. There was a refund of $200 given and then a charge back of $250, so we were ultimately charged $50 more for our stay and only had pool access for 1 day. The owner thought it was funny, texted me by mistake thinking she was talking to Ray, and stated she was not communicating with us on purpose!
BOTTOM LINE- DO NOT BOOK THIS PROPERTY!!!!!!
