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班廷克凱藝酒店的評價

4 out of 5
班廷克凱藝酒店
41 Bentinck Street, Portland, VIC

評價

9.0

卓越

10 分評分，優異；168 則評價中有 92 則" "
8 分評分，不錯；168 則評價中有 59 則" "
6 分評分，一般；168 則評價中有 13 則" "
4 分評分，欠佳；168 則評價中有 3 則" "
2 分評分，很差；168 則評價中有 1 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

8.4/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Bruce

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy to check in and quiet rooms
於 2024 年 1 月住了 1 晚

10/10 優異

Stefan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

4/10 欠佳

Astrid

不滿：整潔度、住宿狀況和客房舒適度
Disappointed
We are 70 years old and we were on the third floor and no elevator…..nowhere do I recall I would have to climb three flights of stairs with an injured leg. It is very much in need of upgrading and the cost per night, I won’t even go there. Very disappointing.
於 2023 年 12 月住了 1 晚
Brendan 於 2024年1月19日的回應
Dear Astrid,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your perspective and apologize for any inconvenience you experienced during your visit.We understand that navigating multiple flights of stairs can be challenging, especially with an injured leg. We sincerely regret any discomfort this may have caused you. We would like to clarify that our property, being a heritage establishment, is limited in terms of structural modifications. Unfortunately, this means we are unable to install an elevator. Your insights, however, shed light on the importance of providing clearer information about our facilities, and we will certainly take this into consideration for future guests.We value your input on the need for upgrading, and we assure you that your comments will be shared with our management team. In the meantime, we are updating our website to better communicate the unique aspects of our heritage property, including the absence of an elevator and that we offer all guests assistance with their luggage free of charge. We genuinely appreciate your patronage and the opportunity to improve based on your valuable feedback. If your travels bring you back to the area, we hope to have the chance to host you again and provide an experience more aligned with your expectations.Warm regards,Brendan SkinnerHotel Management Team

8/10 不錯

Marian E

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious room with King bed.
於 2023 年 12 月住了 1 晚

10/10 優異

Kon

讚好：整潔度、職員與服務和住宿狀況
Nice and relaxing
於 2023 年 9 月住了 1 晚

10/10 優異

Guy

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great value, clean and tidy will stay again..
於 2023 年 6 月住了 1 晚

10/10 優異

Monica

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚

8/10 不錯

Danny

讚好：住宿狀況
於 2023 年 5 月住了 1 晚
Brendan 於 2023年5月30日的回應
Dear Danny,Thank you for taking the time to leave us a positive review. We truly appreciate your feedback and look forward to seeing you again on any future visits to the area.The Mac's Hotel and Quality Hotel Bentinck team.

6/10 一般

Steve

商務旅客
讚好：整潔度和職員與服務
不滿：客房舒適度
Try elsewhere
Old hard bed and not very comfortable
於 2023 年 5 月住了 1 晚
Brendan 於 2023年5月18日的回應
Dear Mr Taylor,Thank you for your feedback on your recent stay. We apologize for any discomfort you experienced with the bed in your room. Your comments will be taken into consideration as we strive to improve our accommodations. We appreciate your understanding and hope to welcome you back in the future.Kind regards,BrendanFront Office Team

8/10 不錯

Nikky

讚好：整潔度和職員與服務
Hotel room had frosted windows which felt very uncomfortable and the windows were nailed shut!! Bathroom was very clean.
於 2023 年 5 月住了 1 晚
LM 於 2023年5月19日的回應
Good afternoon Nikky.Thank you for taking the time to leave us a review on your stay here with us.We apologize for the discomfort you felt regarding the windows and will look into this.We hope we will see you here again in the future.Kind regardsQuality Hotel Bentinck.

10/10 優異

Debi

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Large, comfortable, well-appointed room.
於 2023 年 5 月住了 2 晚
LM 於 2023年5月19日的回應
Good afternoon Debi.Thank you so much for taking the time to leave us a review on your stay with us.We hope to see you again with us in the future.Kind regards Quality Hotel Bentinck

10/10 優異

Fiona

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Fantastic location! Really wonderful to stay in such a historic hotel with so much history. Staff were so friendly too.
於 2023 年 4 月住了 1 晚
LM 於 2023年5月19日的回應
Good afternoon FionaThank you so much for taking the time to leave us a review on your stay with us.We look forward to having you back with us in the future.Kind regardsQuality Hotel Bentinck

8/10 不錯

Roger

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Melbourne couple
A comfortable stay. The continental breakfast was very basic.
於 2023 年 3 月住了 1 晚
LM 於 2023年5月19日的回應
Good afternoon Thank you so much for taking the time to leave us a review on your stay with us.We look forward to having you back with us in the future.Kind regardsQuality Hotel Bentinck

8/10 不錯

James

於 2023 年 3 月住了 4 晚
LM 於 2023年5月19日的回應
Good afternoon Thank you so much for taking the time to leave us a review on your stay with us.We look forward to having you back with us in the future.Kind regardsQuality Hotel Bentinck

10/10 優異

Greg

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel in prime location for all that ones wishes to do.
於 2023 年 2 月住了 2 晚
LM 於 2023年5月19日的回應
Good afternoon Thank you so much for taking the time to leave us a review on your stay with us.We look forward to having you back with us in the future.Kind regardsQuality Hotel Bentinck

8/10 不錯

MARLENE

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, historical property, dining on site and free onsite carpark, generous fresh complementary breakfast, walkable to the main retail area and the foreshore.
於 2023 年 2 月住了 1 晚
LM 於 2023年5月19日的回應
Good afternoon Thank you so much for taking the time to leave us a review on your stay with us.We look forward to having you back with us in the future.Kind regardsQuality Hotel Bentinck

10/10 優異

Tzvi (Modiin)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very cost effective hotel and location
於 2023 年 1 月住了 1 晚
LM 於 2023年5月19日的回應
Good afternoon TzviThank you so much for taking the time to leave us a review on your stay with us.We look forward to having you back with us in the future.Kind regardsQuality Hotel Bentinck

10/10 優異

Eloise

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The accommodation was great, beautiful views. Overall great service was provided during our stay.
LM 於 2023年5月19日的回應
Good afternoon EloiseThank you so much for taking the time to leave us a review on your stay with us.We look forward to having you back with us in the future.Kind regardsQuality Hotel Bentinck

10/10 優異

Lee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service and looked after us. The younger chap (I am sorry I should have asked for his name) was exceptional in his service and care.

10/10 優異

Lisa

讚好：整潔度、職員與服務和客房舒適度
Loved our stay, would definitely recommend!!
We loved our room, the Executive Suite. Had everything we needed and possibly the best view in Portland ❤️ Would definitely stay here again and recommend to anyone. The staff were really friendly and we loved the history and detail of the building. The menu choice in the dining room was very good and the meals we had were delicious!!
於 2023 年 1 月住了 3 晚
LM 於 2023年5月19日的回應
Good afternoon LisaThank you so much for taking the time to leave us a review on your stay with us. We are thrilled that you had such a lovely time with us.We look forward to having you back with us in the future.Kind regardsQuality Hotel Bentinck

10/10 優異

Ian

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly Hotel in Good Location
於 2022 年 12 月住了 1 晚
LM 於 2023年5月19日的回應
Good afternoon IanThank you so much for taking the time to leave us a review on your stay with us.We look forward to having you back with us in the future.Kind regardsQuality Hotel Bentinck

8/10 不錯

Wendy

於 2022 年 11 月住了 2 晚

10/10 優異

Karen

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Historic building, nicely renovated. Very comfortable and convenient.
於 2022 年 9 月住了 1 晚

10/10 優異

Karen

於 2022 年 9 月住了 1 晚

10/10 優異

Tim

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable stay, excellent pub downstairs for dining.
於 2022 年 9 月住了 1 晚

10/10 優異

Stuart

讚好：整潔度、職員與服務和住宿狀況
It is a grand old hotel with all mod-cons (except an elevator). Walking distance to most points of interest and shopping areas.
於 2022 年 6 月住了 2 晚
Deb 於 2022年6月29日的回應
Thank you for your review. Apologies about the lack of list.

6/10 一般

Warren

伴侶同遊
讚好：整潔度和職員與服務
Accommodation is attached to hotel and the rooms and furniture are dated. We stayed on Level 2 (stairs access only) but all guest movement could be heard through the ceiling. Location whilst centrally located was great, traffic noise was very noticeable.
於 2022 年 6 月住了 1 晚
Deb 於 2022年6月29日的回應
We are sorry that you didn't like our historical hotel. Each of our rooms is individually furnished to represent the historical hotel that we are.

6/10 一般

Ali (Cranbourne East)

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Nice enough room in an historic building.
於 2022 年 5 月住了 1 晚
Deb 於 2022年6月29日的回應
Thanks for the review.

8/10 不錯

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quick and professional checkin with no fuss or worries. Large room that is very comfortable, clean and well appointed. Recommend a stay here.
於 2022 年 4 月住了 1 晚

8/10 不錯

Arthur

於 2022 年 4 月住了 2 晚

10/10 優異

Lindsay

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 4 月住了 3 晚

6/10 一般

Julie

伴侶同遊
讚好：職員與服務和設施服務
Needs a good spring clean. Bed was good.
於 2022 年 3 月住了 1 晚

10/10 優異

David (Doncaster)

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Thoroughly recommended, the 2 x front corner upstairs rooms are magnificent and very special, we re-visited after 23 years. This is a very special experience which we thoroughly re-enjoyed.
於 2022 年 2 月住了 2 晚

10/10 優異

David

於 2022 年 2 月住了 2 晚

10/10 優異

Jann

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 1 月住了 1 晚

10/10 優異

Bronwyn

於 2021 年 12 月住了 1 晚

10/10 優異

Monika

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel! Clean and central location!
於 2021 年 11 月住了 1 晚
Deb 於 2021年12月1日的回應
Thank you for taking the time to write this review.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We appreciated the central location, the historical ambience and the service, and the onsite restaurant was very convenient.
於 2021 年 7 月住了 2 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
a great place to stay
於 2021 年 7 月住了 1 晚
Deb 於 2021年7月11日的回應
Thank you for the review. We hope we can welcome you back to the Quality Hotel Bentinck in the not too distant future.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Location
於 2021 年 6 月住了 2 晚
Deb 於 2021年7月4日的回應
Thank you for taking the time to write this review.

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely historic vibe, great location
於 2021 年 6 月住了 2 晚
Deb 於 2021年7月4日的回應
Thank you for your review.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good stylish hotel. I like it.
於 2021 年 4 月住了 3 晚
Deb 於 2021年5月2日的回應
Thank you. we are so pleased that you enjoyed your stay.

10/10 優異

Rodney

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful mini break
We have a lovely stay in this older style fully renovated hotel. It is well located in the center of Portland and easy walking distance to shopping and restaurants. Welcoming reception and a large bright room made for a pleasant and enjoyable stay.
於 2021 年 4 月住了 3 晚
Deb 於 2021年4月24日的回應
Thank you for taking the time to write this wonderful review.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable accommodation Close by the bay
於 2021 年 3 月住了 1 晚
Deb 於 2021年3月28日的回應
Thank you for your review. I

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 3 月住了 1 晚
Deb 於 2021年3月28日的回應
Thank you for taking the time to rate our Hotel.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nothing better than classic hotels to visit. Dining and bar food was spot on. Staff were friendly. Excellent rear parking on site. Could not fault.
於 2021 年 3 月住了 3 晚
Deb 於 2021年3月28日的回應
Thank you. I will certainly pass on your comments to the team.

10/10 優異

john

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Portland stay
Great location and really friendly staff
於 2021 年 3 月住了 1 晚
Deb 於 2021年3月28日的回應
Thank you for the review. We hope to welcome you back at The Quality Hotel Bentinck in the not too distant future.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 12 月住了 1 晚
Deb 於 2021年2月21日的回應
We are so pleased that you enjoyed your stay.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 2 月住了 2 晚
Deb 於 2021年2月21日的回應
Thank you for taking the time to give us this review.

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Unique old hotel elegantly restored enjoyed our time and breakfast and dinner options were great
於 2021 年 1 月住了 1 晚
Deb 於 2021年2月1日的回應
Thank you for taking the time to write this review I will ensure that our team are aware of your kind words.