Hi Rita,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our staff strives to provide excellent service, and we regret that the cleanliness of your room did not meet your expectations. Please be assured that since the arrival of our new management, we are diligently addressing these concerns with our housekeeping team to ensure a higher standard of cleanliness. While we understand your frustration, we are continuously working to improve our facilities and services under our new management. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future.

Hi Serena,We sincerely apologize for the inconveniences you experienced during your recent stay at our hotel. We understand your concerns, and we want to assure you that we have recently undergone a change in management. Our new management team is diligently working to address the issues you have raised and to improve the overall quality of our services and facilities. Your feedback is incredibly valuable to us as we strive to create a more positive experience for all our guests. Thank you for bringing these matters to our attention, and please know that we are committed to making the necessary improvements to ensure a more enjoyable stay for our future guests.

Hi Sarah,We appreciate your feedback and understand that the kiosk check-in process may not suit everyone's preferences. However, we've implemented this system to streamline our check-in process and provide efficiency for our guests. It's worth noting that under new management, we are actively working to enhance guest experiences and address any concerns raised. Regarding the 100 hold for incidentals, we strive to ensure the security and comfort of all guests during their stay, and this amount is standard within the industry to cover any potential expenses. While we've made efforts to modernize the exterior of the building, we're continuously working to enhance the interior to meet the evolving needs of our guests. Your comments will be taken into consideration as we aim to improve our services under the new management.

Hi Ryan,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand the frustration caused by the delay in preparing your room and any cleanliness issues encountered upon check-in. Rest assured, under our new management, we are diligently addressing these concerns to ensure such oversights are rectified promptly. Regarding your request for undisturbed rest during your night shifts, we regret any disturbances caused and will reinforce our communication with our staff to honor guest preferences diligently. We appreciate your feedback and assure you that we are committed to improving our services under our new management for all future guests.

Hi Eric,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We want to inform you that there is new management in place, committed to enhancing the overall guest experience. While our property may have a historic charm, we strive to maintain high standards of comfort and service under this new leadership. Regarding your observations about long-term guests, rest assured, we are actively reviewing our policies to ensure a welcoming environment for all guests. Additionally, we're constantly working to enhance our technology to make the check-in process as seamless as possible for our valued guests. Thank you for bringing these matters to our attention, and please know that we are diligently working to address them.

Hello Sierra,We regret to hear about your experience and appreciate your feedback. Guest satisfaction is important to us, and we take all comments seriously. Please reach out to our management team directly to discuss your stay further.

Hello Joshua, We appreciate your feedback regarding your recent stay with us. We're glad to hear you found the bed comfortable and the room clean. We apologize for any inconvenience caused by the hot water issue and will address this with our team to ensure it is resolved promptly. We hope this experience won't deter you from considering us in the future.

Hi Sandra,We're truly sorry to hear about your unpleasant experience regarding the smell of cigarette smoke in our hallways. We take such matters very seriously and have stringent policies in place to ensure compliance. Rest assured, we will investigate this matter promptly to determine any lapses in enforcement and take appropriate measures to address them. Your feedback is invaluable in helping us maintain the high standards we strive for, and we thank you for bringing this to our attention.

Hi Paul,We're genuinely sorry to hear about your disappointing experience at our hotel. We hold cleanliness to the highest standard, and it's concerning to learn that we fell short of expectations. Our team strives to maintain a pristine environment for all guests, and we're investigating the reported issues to ensure they're promptly addressed. Your feedback is invaluable, and we're committed to making necessary improvements to uphold the quality standards associated with the Best Western brand.

Hello Maggie,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soo.

Hello Kimberly,We appreciate your feedback and apologize for any inconvenience you experienced. We encourage guests to reach out to our management team directly with any concerns to ensure a swift resolution. Thank you for bringing this to our attention.

Hello George S,We are delighted to hear that you had a wonderful stay at our hotel! If you have any further comments or would like to share more about your experience, please feel free to reach out to us. We look forward to welcoming you back soon!

Hi Michael,We apologize for any inconvenience you experienced during your stay. We take great pride in providing a comfortable experience for all our guests. Our maintenance team will be promptly addressing the issues you've mentioned to ensure they're resolved efficiently. We appreciate your feedback and will use it to improve our services further.

Hello Daniel,Thanks for making us your hotel of choice. With that we're more than glad that you had an exceptional experience during your stay with us! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

Hi Rachel,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Cleanliness is a top priority for us, and we are surprised to hear about the presence of dead bugs in your room. Our housekeeping team conducts thorough inspections, but we will certainly investigate and address this issue promptly. Regarding the water pressure and temperature, we'll examine the systems to ensure they meet our standards. We're glad you found our location favorable, and we value your input as we strive to enhance our guests' overall experience.

Hi Zach,We deeply regret the inconvenience you experienced during your stay at our hotel. We understand the frustration of encountering maintenance issues, and we sincerely apologize for the delay in resolving the situation. Unfortunately, due to high occupancy, immediate room changes were not feasible, and we relied on our standard procedures to address the matter as promptly as possible. We take guest feedback seriously and will use your experience to improve our service. We appreciate your patience and hope to have the opportunity to regain your trust in the future.

Hi David,We appreciate your detailed feedback about your recent stay with us. Rest assured that our commitment to guest safety is paramount. Regarding the issues you mentioned, we assure you that we are constantly working on improvements to enhance the overall experience. While we can't promise immediate changes, we value your insights and will address the concerns raised. We're glad you acknowledged the cleanliness of your room and the convenient proximity to the hospital. We hope you reconsider and give us another chance in the future.

Hi Tamara,We appreciate your feedback and are delighted to hear that you found our hotel clean and reasonably priced. Our commitment to maintaining a high standard of cleanliness is of utmost importance to us, and we are pleased that it was evident during your stay as we strive to provide a comfortable and affordable accommodation option for our guests. Your positive experience serves as encouragement for our dedicated team, and we look forward to welcoming you back in the future.

Hi Louis-Philippe,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to maintain high cleanliness standards, and we will address the issues you've mentioned to ensure a more pleasant environment for future guests. Regarding the breakfast room, we regret the absence of bread and any inconvenience caused by the sticky floor and table. Please be assured that we take all guest concerns seriously and are committed to making necessary improvements. We understand external factors like odors can be challenging, and while we cannot control them, we appreciate your understanding and hope to welcome you again for a more positive experience.

Hi Timothy,We appreciate your positive feedback regarding our front desk service. Our team takes great pride in delivering exceptional customer service, and it's rewarding to hear that our efforts have been recognized. We strive to maintain a high standard of hospitality, and it's heartening to know that our front desk gentleman left a lasting positive impression on your stay. Your kind words inspire us to continue providing a welcoming and efficient experience for all our guests.

Hello Marissa,Thank you for sharing your feedback regarding the water issues in two of our rooms. We apologize for any inconvenience this may have caused. We appreciate your input and will address these concerns with our team. We strive to provide a clean and enjoyable stay for all guests.

Hello Marissa,We apologize for the inconvenience you experienced during your stay. We understand the importance of hot water, and we regret that it was not functioning properly. We appreciate your feedback and would like to investigate further to ensure this is addressed. Thank you for bringing this to our attention.

Hello,We appreciate your positive feedback on your New Year's Eve stay at our hotel. It's wonderful to hear that our accommodations met your needs for the overnight stay. Regarding your concern about the window shades, we're pleased that you found them effective in darkening the room, despite the lights from the parking lot. We constantly strive to provide a comfortable experience for our guests, and we value your input. Thank you for choosing our hotel, and we hope to welcome you back for future stays.

Hello Lisa,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We understand the importance of having specific amenities and we strive to meet our guests' requests. While we cannot comment on third-party booking platforms, we appreciate your feedback and will address the communication with our front desk staff. We value your input and hope to have the opportunity to provide you with a more satisfactory stay in the future.

Hello James,Thank you for choosing our hotel for your stay. We're glad to hear that you found our rooms to be nice. Please note that our property is undergoing some maintenance, which could explain the occasional noise disturbance. We appreciate your understanding and apologize for any inconvenience caused.

Hello Yusuf,We're sorry to hear that your experience fell short of expectations. We would appreciate it if you could kindly reach out to us directly with any feedback you have, so we can address any issues you encountered during your stay.

Hi Brian,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Brian,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi James,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Hi Laszlo,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

Hi Chizamir,We sincerely apologize for any inconvenience you experienced during your stay at our hotel. We take cleanliness and guest satisfaction seriously, and it is disappointing to learn about the issues you encountered in your room. Our housekeeping team is dedicated to maintaining high standards, and we will investigate this matter thoroughly to ensure it does not happen again in the future. We appreciate your feedback and will use it as an opportunity to improve our services.

Hello Keshia,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a positive experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

Hi Thomas,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Hi Jonathan,We sincerely apologize for any confusion and inconvenience you experienced during your stay. Our team strives to provide accurate information, and we regret any misunderstanding regarding the payment details. However, it's essential to clarify that our policies may include a deposit fee, which is communicated during the booking process. We understand the frustration this situation may have caused and appreciate your feedback as it helps us improve our communication processes. If you have further concerns, please feel free to contact the hotel directly for assistance.

Hi Ronnie,We appreciate your feedback and take cleanliness seriously at our hotel. Our dedicated housekeeping team works diligently to maintain a pest-free environment, conducting regular inspections and treatments. We apologize for any inconvenience you experienced and assure you that we are actively addressing the issue to ensure a more pleasant stay for our future guests. Your concerns are valued, and we are committed to maintaining a high standard of cleanliness throughout the premises.

Hi Sharon,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team values cleanliness and guest satisfaction as top priorities, and we are disheartened to hear about the lapses you encountered. Rest assured, we will address these concerns with our housekeeping and kitchen staff to ensure a more seamless experience for future guests. Your input is invaluable as we strive to enhance our services and provide a comfortable environment for all our guests.

Hi Tera,We appreciate your feedback and apologize for any inconvenience during your stay. Our team strives to maintain high standards of cleanliness, and we take your concerns seriously. We will investigate the issues you raised regarding the lack of clean towels, cleanliness in the hallways and stairwells, and the presence of insects. However, we are glad to hear that you found the beds comfortable and enjoyed the breakfast options. We value your input as it helps us identify areas for improvement and enhance the overall guest experience.

Hi Brian,I understand your concern regarding the security deposit, which is a standard practice in many hotels to ensure the protection of their property. Please accept our sincere apologies for any inconvenience caused by temporary absences at the front desk; we're constantly working to ensure there's someone available to assist guests promptly. Your feedback is crucial in improving our service, and we appreciate your understanding of these standard operational procedures.

Hi Eric,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

Hi David,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

Hi Evelyn,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our housekeeping team makes every effort to maintain a clean and welcoming environment, and we will address the issues you mentioned to ensure a higher standard of cleanliness for future guests. We understand your concerns and will continue to work diligently to enhance the overall guest experience. Thank you for sharing your thoughts.

Hello,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We take guest feedback seriously and regret that you encountered issues with the hot water. Please be assured that your feedback has been shared with our maintenance team for further investigation. We strive to maintain the highest standards of service, and we will work diligently to ensure that this situation is addressed to prevent any future occurrences. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.

Hi Michael,We sincerely apologize for the inconveniences you experienced during your stay. We take guest feedback seriously and are committed to maintaining high standards of cleanliness and comfort. Rest assured, we will address the issues you mentioned with our housekeeping team to ensure such oversights are rectified. Your satisfaction is of utmost importance to us, and we appreciate your valuable input as it helps us improve our services. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

Hi Anne,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

Hi Dawn,We appreciate you choosing our hotel for your vacation and taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team always strives to provide a comfortable environment for our guests, and we regret that the smell of curry was pervasive and that the ice machine issue was not addressed to your satisfaction. We'll work to improve our breakfast offerings for a better dining experience in the future. We appreciate your feedback, and we'll use it to make necessary improvements for future guests.