Perfection from booking, all the way up to check out and transportation back to the airport. Our host, Karolina, emailed me as soon as I made the reservation, and made everything very convenient for us. She arranged private transportation from the airport for 20 euro! Bargain. We were met at the arrival hall by a friendly driver with excellent English, who drove us quickly to the hotel. It's more of an apartment than a standard hotel. We LOVED our 1 bedroom unit number 32. Large living room with gorgeous furnishings and huge windows that let in fresh air. We asked for a fan and it was waiting in the room when we returned from exploring. Tram stop us less than 5 min. We loved not being in the loud crowded Old Town Square, but close enough to walk if we didn't opt to take the tram. We took the tram some trips, and walked when we chose to. The bed was very comfortable. Quiet neighborhood and building. With the fan blowing, we didn't hear any outside sounds during the night! Nice bathtub and shower combo, washer and dryer in the large bathroom. Tons of storage space in closets and dresser and chests. Stove top, microwave, refrigerator, dishwasher, daily housekeeping. I can't wait to go back during the Christmas market season!