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詹姆士公寓酒店的評價

3.5 out of 5
詹姆士公寓酒店
Ujezd 428/34, Prague

評價

8.6

優異

10 分評分，優異；153 則評價中有 69 則" "
8 分評分，不錯；153 則評價中有 60 則" "
6 分評分，一般；153 則評價中有 15 則" "
4 分評分，欠佳；153 則評價中有 6 則" "
2 分評分，很差；153 則評價中有 3 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

7.4/10 

設施服務

8.6/10 

住宿狀況

9.0/10 

環保程度

評價

2/10 很差

真實旅客

不滿：職員與服務
飯店住宿費早在2-3個月前就已經扣款付清，但到現場，飯店人員毫無歉意，一臉理所當然的說，我們的房型超賣，目前沒辦法給，只能給降級房型，預定的3晚，兩晚被降級，最後一晚還是要求了兩天才給的，擺明就是吃定我們無法更改，也只能認了，因為款項早已經付清，什麼也不能做！還有預定的是兩房一廳公寓，可以住4人，官網2-4人價格顯示一樣，但現場被加收費用，總共兩套公寓被加收400歐，還是協調2-3小時的優惠價，整個感覺很差！
Adam 於 2018年4月11日的回應
Still angry? Still dont get it? Next time read terms and rules our hotel and maybe all hotels where you wanna arrive in 14 people.Thank you

10/10 優異

viv (hong kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room is very spacious . The boss is very nice
The room was not available in the first night. It is disappointed but the boss is very nice. He arranged us another hotel nearby and free us 4 breakfast. He came to pick us to James House the next day. The suite has 2 big bedrooms and a sitting room. Elevator is available for luggage delivery. The hotel is designed by the owner's wife.
於 2017 年 7 月住了 4 晚

10/10 優異

Karen

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 5 晚

8/10 不錯

Edoardo

讚好：職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚

8/10 不錯

Gail

於 2023 年 8 月住了 1 晚

10/10 優異

Bård

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very satisfied
We had a good time here. In particular, we enjoyed the big family suite and the parking. Also, the location of the apartments was very good. Recommended!
於 2023 年 7 月住了 2 晚

10/10 優異

Craig

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 2 晚

8/10 不錯

Arno

8/10 不錯

真實旅客

親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location, spacious and clean. Close to park, small shops and restaurants/bars.
於 2020 年 7 月住了 5 晚
ester 於 2020年7月23日的回應
Thank you for your review. We apreciate and we are happy you enjoed it here. Kind regards James ap reception

8/10 不錯

Hendrik

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 3 月住了 1 晚
Alexandr, Reception 於 2020年3月10日的回應
Dear Hendrik, thank you for good rating! It motivates us to work on our services to make your next stay even better.We will be glad to welcome you again in our hotel

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 3 晚
James Hotel Reception 於 2020年2月13日的回應
Thank you for your review. We believe you enjoyed your time in our hotel and we hope to welcome you again in the future.

6/10 一般

真實旅客

讚好：整潔度和職員與服務
不滿：設施服務
Top Lage! Nettes Personal! Wir hatten leider nur kein Warmwasser
於 2020 年 2 月住了 1 晚
James Hotel Reception 於 2020年2月13日的回應
Thank you for your review. We sincerelly apologise for any problems and we will work to ensure this will not happen again.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 3 晚
Reception 於 2020年2月1日的回應
Dear guest, thanks for your review, hope to see you next time. Reception

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
James Hotel Reception 於 2020年1月1日的回應
Thank you very much for your kind review!

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Die Unterkunft war sehr schön und wie beschrieben! Leider gibt es in der näheren Umgeben keine großen Parkmöglichkeiten dadurch kostet das Parken 30 Euro pro Nacht.
於 2019 年 12 月住了 2 晚
Ester 於 2019年12月13日的回應
Hello, thank you for your nice review. We are happy you enjoyed your stay here. Price for parking is adequete of this place. We would like to welcome you or your friends again James ap reception

6/10 一般

Ibtissam

多人同遊
不滿：整潔度
Emplacement proche des transports en commun et collé à un Starbucks, ménage très moyen .
於 2019 年 11 月住了 3 晚
Ester 於 2019年12月3日的回應
Dear Ibtissam, thank you very much for your feedback. We appreciate also all your comments, which help ua to improve our servis. We will check cleanning more precise. We would be happy to welcome you again.

8/10 不錯

Christoph

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
Ester 於 2019年11月21日的回應
Thank you for your feedback, we appreciate it a lot. We are looking forward to welcome you again

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Die Größe und der Baustiel. Die Zimmer sind toll renoviert und ganz hohe Räume!! " Jugendstiel" Die Lage mitten in der Stadt ist fantastisch!
於 2019 年 10 月住了 1 晚
Lukáš 於 2019年11月4日的回應
Dear guest, thank you very much for your review! We will be pleased to welcome you again. Best wishes, Lukáš Nejedlý, James reception

10/10 優異

Smadar

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very big and specious apartment, very good locatio
Very big and specious apartment, very good location. Very close to the Charles Bridge and all the other tourist attractions. The parking though is a bit small if you have a big car, but besides that everything was great. Would definitely come there again.
於 2019 年 10 月住了 1 晚
Lukáš Nejedlý 於 2019年10月22日的回應
Dear Smadar, thank you for your review. We are happy to know that you enjoyed your stay in our hotel. We will be glad to see you again. Best regards, hotel James, Lukáš Nejedlý

4/10 欠佳

真實旅客

多人同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
Stayed for 2 nights with a group of 6 in the "3 Bedroom Apartment with Kitchenette and 3 Balconies." The rooms appeared clean and spacious, and the location is in a safe and quiet area. However, the customer service was extremely poor and for this reason I would not stay again. Do not expect to get good help from anyone here.
於 2019 年 6 月住了 2 晚
Reception 於 2019年10月15日的回應
Dear guest, We are not sure, that you could expect a customer services being rude with this services. Best regards, Reception, Gali

6/10 一般

Mark

家人同遊
讚好：整潔度和住宿狀況
Disappointed
Upon arrival we were told that the apartment we had booked wasn't available and we would have to pick from one of the other two apartments. The main reason we chose the James Apts was to have three bedrooms and a common space and now we were downgraded to just a two room apartment. No reason could be given other than what we had booked wasn't available. I would not of booked our stay here knowing that we couldn't get 3 separate bedrooms. That was the point of it for us. They did set up (for a price) ground transport from the train station for us where we had a very nice driver. After the room mistake we were told we'd have our taxi ride to transport home comped, however they had us pay some when they realized we were going to the airport and not the train station. Seems like they could of at least covered that for the rather big downgrade in rooms. the location was great, but I wouldn't book anything there again because I wouldn't trust that I'd get what I'd booked.
於 2019 年 10 月住了 4 晚
reception 於 2019年10月7日的回應
Dear Mark, We are sorry you have been put in such situation, sometimes it happens, when the apartments are in a high demand, the reservations are crossing and the system does not keep up to download the actual information. It is the question to the website where you have made a reservation, Hope to see you next time Reception, Gali

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We booked a three bedroom apartment and it was spacious and clean. The beds were comfortable. This apartment is centrally located so you are between the old town and the Prague castle. The owner arranged transportation to the Prague Airport. We would stay there again.
於 2019 年 9 月住了 2 晚
reception 於 2019年9月14日的回應
Dear guest, We truly appreciate your feedback and can not wait to welcome you again! Regards, James reception, Galí

10/10 優異

Dong

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
2 nights
The location of the apartment is convenient, easy access to all tourist attractions. The apartment is huge, the beds are very comfortable. Overall a good place for our time at Prague.
於 2019 年 8 月住了 2 晚
Viktoriia 於 2019年9月6日的回應
Dear Dong, we are so happy to hear you enjoyed your staying in our hotel. Hope to see you next time. Best wishes, James reception

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務和住宿狀況
Lage, Gebäude und Größe des Apartments sehr gut Details Zustand und Sauberkeit mittelmäßig
於 2019 年 8 月住了 2 晚
Vojta 於 2019年9月5日的回應
Thank you for your feedback, hope you will come back to us.

8/10 不錯

FACCO7 (BRESCIA)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Tutto molto meglio di quanto mi aspettassi, l'unica pecca i bagni che sono sa sistemare. La doccia è una vasca da cui esce tutta l'acqua. Lavandini molto fragili. Per il resto tutto molto bello. Posizione favorevole per visitare la città. Autista dell'Hotel conveniente.
於 2019 年 8 月住了 2 晚
reception 於 2019年8月25日的回應
Dear FACCO7, It is a pleasure to read such reviews, we are really appreciate your feedback. Hope to see you again. Best regards, James reception Gali

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and spacious. Great location . Close to some amazing food. Coffee shops and walking to amazing sites to see.
於 2019 年 8 月住了 1 晚
reception 於 2019年8月19日的回應
Dear guest, thank you for your review. We are happy to know that you enjoyed your stay, location, room, amazing food around. We will be glad to welcome you again. With best regards, hotel Sax Ivan Medvedev

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2019 年 8 月住了 4 晚
reception 於 2019年8月19日的回應
Dear guest, we are so sorry you estimated in such low rate, so maybe next time you will find a time to write us about your unsatisfactions so we could improve the conditions Thank you in advance, Gali

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel eccellente comodo, centrale pulito, appartamento spazioso per 4 persone, personale disponibile
於 2019 年 8 月住了 4 晚
reception 於 2019年8月15日的回應
Dear guest, thank you for your review. We are happy to know that you enjoyed your stay in our hotel. We will be glad to see you again. With best regards, hotel James Ivan Medvedev

8/10 不錯

Thomas

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 2 晚
reception 於 2019年8月9日的回應
Dear Thomas, thank you for your review. We are happy to know that you enjoyed your stay in our hotel. We will be glad to see you again. With best regards, hotel James Ivan Medvedev

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、設施服務和住宿狀況
Comfortable, spacious rooms and amenities. Good Wifi but some rooms were only served by basic harsh lighting. Also there was some evidence of imperfect electrical 'make do and mend' repairs, though not obviously dangerous in nature, these were somewhat unsightly. Staff were pleasant and helpful despite their basic grasp of english and our even more rudimentary czech. A good base from which to explore this picturesque and engaging capital city.
於 2019 年 7 月住了 5 晚
reception 於 2019年8月9日的回應
Dear guest, thank you for your review. We are happy to know that you enjoyed your stay in our hotel. Thank you also for your notes, we will make our best to improve it. We will be glad to see you again. With best regards, hotel James Ivan Medvedev

10/10 優異

MIGUEL

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Ester 於 2019年7月22日的回應
Hi, your feed back is very important for us, we appreciate it and we hope to welcome you again.

10/10 優異

Tina Slot

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 4 晚
Ester 於 2019年7月22日的回應
Thank you for your feed back. We are happy to know that you enjoyed your stay in our hotel. We will be glad to see you again. With best regards,

6/10 一般

Mikael

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2019 年 7 月住了 1 晚
reception 於 2019年7月11日的回應
Dear Mikael, thank you for your review. We are happy to know that you enjoyed your stay in our hotel. We will be glad to see you again. With best regards, hotel Sax Ivan Medvedev

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nosotros hemos estado en una de dos habitaciones. Éramos 4, el sofá estaba ya abierto y preparado para un uso de 6, con lo que no puedes utilizarlo.La habitación es enorme. No hay aire acondicionado y si abres las ventanas se oye mucho ruido de coches y tranvía. No tiene cocina y la nevera es un enfriador pequeño. El tranvía para justo al lado, eso es un plus. En general una buena opción si vas en grupo y no te importa compartir baño.
於 2019 年 7 月住了 2 晚
reception 於 2019年7月7日的回應
Dear guest, thank you for your review. Thank you also for your notes, we will make our best to improve our service. With best regards, hotel Sax Ivan Medvedev

10/10 優異

Pamuk

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
reception 於 2019年7月1日的回應
Dear Pamuk, thank you for your review. We are happy to know that you enjoyed your stay in our hotel. We will be glad to see you again. With best regards, hotel James Ivan Medvedev

4/10 欠佳

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Room didn't have air conditioning and this was not mentioned anywhere during booking. There was a water leakage from the water heater. We had to ask for additional shampoo / bath gel since room service did not replace these as they were finished. Reception was empty most of the time.
於 2019 年 6 月住了 4 晚
reception 於 2019年6月25日的回應
Dear guest, thank you for your feedback and also for your notes. We will make our best to improve it. We will be glad to see you again. With best regards, hotel James Ivan Medvedev

6/10 一般

真實旅客

不滿：整潔度和設施服務
very large space!! awesome location! but had dirty tables, no towels in on e of the bathrooms which was disappointing...
於 2019 年 6 月住了 2 晚
reception 於 2019年6月22日的回應
Dear guest, thank you for your review. We are happy to know that you liked our location and a lot of space in your apartment. Thank you also for your notes, we will make our best to improve it. With best regards, hotel James Ivan Medvedev

4/10 欠佳

真實旅客

不滿：職員與服務和住宿狀況
Would not stay here again
I had a negative experience here. Would not book it again. I have booked a duplex apartment with a views to city center, but got a downgraded apartment in a inner yard. The worst part was that the receptionist only admited that when confronted about the downgrade. He did not seem to keen to help, just said to contact booking.com if he have any complains. The room look dated (walls full of fingerprints and small sraches, bathrooms were missing hooks for towels, some spots on the bed covers). The kitchen had all sorts of diffent cups and glasses, something you would expect to see in youth hostels. It does not look like it is on the pictures. I guess they were taken after the renovation and not updated for many years. One plus for this place is its location. It is 15 - 20 min walk to the old town. There are also many nice bars and cafes around the hotel to choose from.
於 2019 年 5 月住了 2 晚
reception 於 2019年6月18日的回應
Dear guest, thank you for your review. Also thank you for your notes. We will make our best to improve it. We will be glad to see you again. With best regards, hotel James Ivan Medvedev

10/10 優異

真實旅客

於 2019 年 6 月住了 1 晚
reception 於 2019年6月9日的回應
Dear guest, thank you for your feedback. We are happy to know that you enjoyed your stay in our hotel. We will be glad to see you again. With best regards, hotel James Ivan Medvedev

10/10 優異

Jules

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Huge apartment, easy to walk Everywhere. The staff was very friendly.
於 2019 年 4 月住了 2 晚
reception 於 2019年5月18日的回應
Dear Jules, thank you for such a good review. We are happy to know that you enjoyed huge apartment, location and our friendly staff. We will be happy to see you again. With best regards, hotel James Ivan Medvedev

8/10 不錯

真實旅客

讚好：職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 4 晚
reception 於 2019年5月18日的回應
Dear guest, thank you for such a good review. We are happy to know that you enjoyed your stay in our hotel. We will be happy to see you again. With best regards, hotel James Ivan Medvedev

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 4 月住了 3 晚
ester 於 2019年4月22日的回應
Thank you for your feedback and we apreciate it and we like to welcome you again

8/10 不錯

Björn (Skåne)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bra familjeboende. Bra restauranger för middag och frukost i närheten.
於 2019 年 4 月住了 3 晚
ester 於 2019年4月22日的回應
Thank you for your feedback and we apreciate it and we like to welcome you again.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We enjoyed our stay at the James Hotel. The location is great, the rooms were spacious, and the staff were helpful.
於 2019 年 4 月住了 3 晚
ester 於 2019年4月22日的回應
Thank you for your feedback and we apreciate it and we like to welcome you again

6/10 一般

真實旅客

讚好：職員與服務
不滿：整潔度
於 2019 年 4 月住了 3 晚
ester 於 2019年4月22日的回應
Thanks for your feedback

10/10 優異

真實旅客

讚好：整潔度和職員與服務
The property was in a good location Very clean there was a slight smell in the bathroom although it was very clean the bistro below was closed but there was a nice little Caffè opersit and lots of restaurants close by
於 2019 年 3 月住了 4 晚
ester 於 2019年4月22日的回應
Thank you for your feedback and we apreciate it and we like to welcome you again

10/10 優異

Kleber

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good location, apartment big and clean. It was very nice stay some days in James Hotel.
於 2019 年 3 月住了 3 晚
Ester 於 2019年3月29日的回應
Thank you very much for your feed back. We appreciate it and would like to welcome you again

10/10 優異

真實旅客

親子同遊
讚好：整潔度和職員與服務
Very well located and everything it’s in a walking distance even the tram stop is one block
於 2019 年 3 月住了 2 晚
Ester 於 2019年3月29日的回應
Thank you very much for your feed back. We appreciate it and would like to welcome you again.

10/10 優異

Jean Claude

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hôtel agréable et pas loin du centre ville.
Seule gêne, il y avait des remontées d'odeurs des conduits d'évacuation dans la salle de bains. Mais tout était très propre.
於 2019 年 3 月住了 4 晚
ester 於 2019年3月11日的回應
Hello, thank you very much for your feedback. We appreciate it a lot. We hope to welcome you again. Ester, reception

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
部屋がかなり広い
部屋がめちゃくちゃ広かった。2人で利用したが、ベッドルームが２つ、洗面台が２つ、ソファベッドが２つあり、とても広かった。周辺も夜は静かで過ごしやすかった。清潔感もあり、かなりよかった。
於 2019 年 2 月住了 3 晚
hotel James 於 2019年3月2日的回應
Hello, thank you a lot for your review. We are happy to know that you enjoyed your stay in our hotel. Thank you also for your notes we will make our best to improve our service. We will be glad to see you again. With regards, hotel James Ivan Medvedev