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布拉格 NYX 里昂納多酒店的評價

4 out of 5
布拉格 NYX 里昂納多酒店
Panska 9, Prague

評價

8.6

優異

10 分評分，優異；1002 則評價中有 488 則" "
8 分評分，不錯；1002 則評價中有 371 則" "
6 分評分，一般；1002 則評價中有 97 則" "
4 分評分，欠佳；1002 則評價中有 32 則" "
2 分評分，很差；1002 則評價中有 14 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.8/10 

設施服務

8.6/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

Mocha

讚好：整潔度、職員與服務和住宿狀況
Very good🙏
於 2023 年 8 月住了 7 晚
Katrin Kraske, Guest Relations Manager 於 2023年8月21日的回應
Dear Mocha, Thank you so much and hope to see you again here in Prague! Best regards,

8/10 不錯

Yuting

讚好：職員與服務、住宿狀況和客房舒適度
房間很小，但是飯店的位子很不錯，接待人員服務態度非常的好，又很貼心。房間也蠻乾淨的，但不知道為什麼，床上有蜘蛛，有點突兀。
於 2019 年 8 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
很喜欢
酒店装修非常时尚，位置也很好，服务也很棒，非常期待再次入住
於 2019 年 3 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
The location of hotel is okay within 10 minutes walk from train and metro station. The reception service was acceptable. The room was clean.
於 2019 年 3 月住了 2 晚
Executive Assistant 於 2019年3月25日的回應
Dear Guest, thank you for feedback and hope we could host you again and improve your impression. Best regards, Viktoriya Horokhovyanko | NYX Hotel Prague

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Stay in a Stylish Hotel
The hotel is conveniently located and near the city centre. The room is well furnished, hip and stylish. It is clean and very spacious. Staff are helpful and efficient.
於 2018 年 5 月住了 3 晚
Executive Assistant 於 2018年6月1日的回應
Dear Guest, Thank you for such an incredibly charming and kind review which meant the world to all the team who work so hard to ensure that our guests take away many happy memories of their stay. Please know that whenever your travels permit you to return to NYX Hotel Prague you will always find a very warm welcome back awaiting you. With the good wishes of us all, Viktoriya | NYX Prague

10/10 優異

Leo (HongKong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務很好
地理位置優越 服務質素很好 房間十分整潔 地理位置優越 服務質素很好 房間十分整潔 地理位置優越 服務質素很好 房間十分整潔 地理位置優越 服務質素很好 房間十分整潔
於 2018 年 2 月住了 3 晚
Viktoriya, NYX Prague 於 2018年2月26日的回應
Dear Leo, thanks for staying with us and for your amazing review. We work hard to make our guests happy and appreciate your feedback! Hopefully we will get a chance to welcome you back soon in NYX Prague. Kind regards, Viktoriya, NYX Prague

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good!
Pretty good hotel let feel rally relax! Location is convenient which takes 5-10mins walking distance to surrounding commercial plaza or metrolink. We really love it. We would like to recommend this hotel.
於 2017 年 8 月住了 4 晚
Dear guest, thank you very much, we are happy that our service could meet your expectations, your review is much appreciated. We are very pleased to hear that you enjoyed the premium location of our property and we do hope to welcome you back in the future. With kind regards, Lenka Bizkova Hotel Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚
Dear guest, Thank you very much for taking the time to evaluate your stay at NYX Prague and for the high rating, we greatly appreciate it. I hope that we made you feel as welcome and comfortable as possible during your stay with us. Thank you again for your feedback and we hope to welcome you back to NYX Prague very soon. With best regards, Lenka Bizkova Hotel manager

6/10 一般

Will (Taiwan)

讚好：職員與服務
不滿：客房舒適度
Location is great but not very comfortable to stay
Uncomfortable room when I was demading for 1 large bed and turns out 2 single beds which i was by myself and do not need 2 single bed room. and dark in the hall way .

4/10 欠佳

HO YAN

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
房間和照片不一様，頗大差異。酒店本身就是一間比較高級的青年旅館。

8/10 不錯

CHING-YU (Taiwan)

讚好：整潔度、職員與服務和客房舒適度
還不錯
以房價來看性價比高，因為所在地位於新城區且含早餐，雖然房間不大但是該有的都有了，而且櫃台也提供不少服務。

8/10 不錯

Ching Chung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

6/10 一般

真實旅客

讚好：整潔度

8/10 不錯

lotso (pragha)

讚好：職員與服務和住宿狀況
close to attraction point
slightly away from main train station but close to main attraction point and metro hotel staff were nice and helpful breakfast was good room was big

4/10 欠佳

SUK KUEN (Hong Kong)

不滿：職員與服務、住宿狀況和客房舒適度
No air-conditioner in room
The air-conditioner is not working, there is 34 degree outside! It was still stuffy when opened the fan! It made me cannot sleep well at night! I told the staff but they said it was central air-conditioner, just told us didn't open the window! We booked 2 nights but just stayed 1 night! I needed to book another hotel and moved out!

8/10 不錯

PO-HAN (TAIWAN)

讚好：整潔度
房間小有噪音
房間蠻小的，樓下是PUB晚上睡覺有點吵，尤其通風管是相通的，其他房間的聲音會傳過來，早餐還不錯，交通算是方便。

8/10 不錯

Marina

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Zur Zeit eine Baustelle direkt vorm Hotel.
於 2024 年 5 月住了 2 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年5月13日的回應
Hallo Marina, vielen Dank für Ihr Feedback und Hinweise zur Umgebung. Wir wünschen uns, dass Sie bald erneut unser Gast sind und Ihnen alles Gute. Viele Grüße,

10/10 優異

Sarah

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ideal spot for enjoying Prague
於 2024 年 4 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年5月8日的回應
Dear Sarah, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

10/10 優異

Mahmoud

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wir sind mit allem zufrieden
於 2024 年 4 月住了 4 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年5月6日的回應
Hallo Mahmoud, Vielen Dank für Ihre positive Einschätzung und bis zum nächsten Aufenthalt verbleiben wir mit freundlichen Grüßen,

10/10 優異

Maria

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ein außergewöhnliches Hotel. Die entspannte Atmosphäre war sehr wohltuend. Danke!
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年4月30日的回應
Hallo Maria, als Erstes möchten wir uns dafür bedanken, dass wir Sie bei uns begrüßen durften und dass Sie sich die Zeit für ein Feedback genommen haben. Gern lesen wir Ihre positiven Einschätzungen, vielen Dank dafür. Es ist schön, dass Sie sich bei uns wohl gefühlt haben. Bitte besuchen Sie uns bald wieder, schon heute freuen wir uns darauf. Mit herzlichen Grüßen,

10/10 優異

Cameron

於 2024 年 2 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年4月4日的回應
Dear Cameron, Thank you very much for taking the time to evaluate your stay at NYX Hotel Prague. Your positive feedback I shared with the whole team! We wish you all the best and are looking forward to your next visit. Best regards,

10/10 優異

NUBIA BERENICE

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
muy bien ubicada
於 2024 年 3 月住了 2 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年4月1日的回應
Dear NUBIA BERENICE, We are glad to welcome you again to our hotel and wish you all the best. Kind regards,

8/10 不錯

Aleksandra

讚好：整潔度、職員與服務和住宿狀況
Einfach super
於 2024 年 3 月住了 2 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年4月1日的回應
Hallo Aleksandra, Unsere Mission ist es unseren Gästen die bestmögliche Gastfreundschaft und Service zu bieten. Schön, dass wir dieses Ziel bei Ihnen erreicht haben. Herzliche Grüße,

10/10 優異

Tracy

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Nice modern property. Room was clean, comfortable bed, nice shower
於 2024 年 3 月住了 2 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年3月11日的回應
Dear Tracy, It is so great to read that we were able to convince you completely of our service and standard. Your comments are such a big compliment to our whole hotel team. Thank you for your great evaluation. We hope to see you soon. Best regards,

10/10 優異

Taberna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年2月16日的回應
Hello Taberna, A big thank you for being our guest and providing us with this great evaluation. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,

10/10 優異

Antonio Luis Palhao

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was very much as described. Bedroom slightly on the small side but not a major concern as most time is spend wondering the streets of Prague.
於 2024 年 2 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年2月15日的回應
Hello Antonio Luis Palhao, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 優異

Amy Hong Ming

讚好：整潔度、職員與服務和住宿狀況
The hotel is within walking distance to the clock tower. It offers a satisfactory breakfast. It does not provide slippers in the room. The blanket provided in the room was firm or stiff in texture. Staffs were helpful and friendly.
於 2023 年 12 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年2月6日的回應
Dear Amy Hong Ming, Thank you for your feedback. It is really great for us to know that you felt comfortable at our NYX Hotel Prague. If Prague will be your travel destination again, we would be delighted to be your host again. Best regards,

10/10 優異

Karsten

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stylish hotel in the heart of the city! Would definitely come back here!
於 2024 年 1 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年1月25日的回應
Dear Karsten, Thank you for 5 star review. I hope we could host you again at NYX Hotel Prague. Best regards,

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年1月22日的回應
Dear guest, A big thank you for being our guest and providing us with this great evaluation. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great Hotel
It was great! Near to restos, cafes and trams and trains.
於 2024 年 1 月住了 1 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年1月10日的回應
Dear guest, What a great rating. Thank you so much for that. We look forward to seeing you again at NYX Hotel Prague. Best regards,

10/10 優異

Leticia de Fatima

於 2023 年 12 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年1月9日的回應
Dear Leticia de Fatima, Thank you for the good review. I hope we could host you again at NYX. Best regards,

8/10 不錯

Manami

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location - 1 min walk to a popular restaurant "Kantyna" and locates right next to Mucha museum. The staff spoke fluent English and offered great assistance.
於 2023 年 12 月住了 2 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年1月9日的回應
Hello Manami, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Tutto perfetto
於 2023 年 12 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年1月9日的回應
Dear guest, Big thank you for your great review after staying with us! I hope we could see you once again very soon! Best regards,

10/10 優異

Willmer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Buen hotel y super céntrico
於 2023 年 12 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年1月8日的回應
Hello Willmer, Nice to read that you have our location in positive memory. Best regards,

10/10 優異

Nishan

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年1月2日的回應
Dear Nishan, Thank you for the rating and for your stay in our hotel. We sincerely appreciate your support and hope to have a chance to welcome you back in NYX Hotel Prague very soon. Kind regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
완전 추천
직원 다들 너무 친절하다 숙소 깨끗하면 조용하다 위치가 훌륭하며 안전하다 다음에 또 이용하고 싶다 친구나 가족에게 추천
於 2023 年 12 月住了 5 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2024年1月2日的回應
Dear guest, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

8/10 不錯

Richard

伴侶同遊
讚好：設施服務
於 2023 年 12 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2023年12月22日的回應
Dear Richard, Thank you for your review. I hope we could host you again at NYX Hotel Prague. Best regards,

4/10 欠佳

Cristina

於 2023 年 12 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2023年12月20日的回應
Dear Cristina, Thank you very much for your rating. Unfortunately, you were not completely satisfied and did not leave any comments so that we are able to find out more about our service. Please let us know what we can improve to satisfy your needs and wishes up to 100%. We wish you all the best and are looking forward to welcoming you back as our guest. Best regards,

10/10 優異

Rafaella

於 2023 年 11 月住了 2 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2023年12月20日的回應
Dear Rafaella, It is so great to read that we were able to convince you completely of our service and standard. Thank you for your great evaluation. We hope to see you soon. Best regards,

10/10 優異

KYENA

於 2023 年 11 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2023年12月20日的回應
Dear KYENA, Thank you very much for your lovely review. Our team and I are very happy that we were able to convince you and that you had a good time at our hotel. That means to us incentive and motivation at the same time. We look forward to your next visit and wish you all the best. Kind regards,

10/10 優異

jazmyn

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2023年11月24日的回應
Dear jazmyn, Thank you so much for fantastic review after your short stay with us. I hope we could host you once again, very soon! Best regards,

10/10 優異

YASIN

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly
Thanks. It was quite good and clean. Employees are friendly.
於 2023 年 11 月住了 1 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2023年11月22日的回應
Dear YASIN, Thank you for taking the time to share your positive feedback. We hope to welcome you back to our hotel very soon! Best regards,

10/10 優異

Emma Margareta

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Katrin Kraske, Guest Relations Manager 於 2023年11月13日的回應
Hello Emma Margareta, What a great rating. Thank you so much for that. We look forward to seeing you again at NYX Hotel Prague. Best regards,

4/10 欠佳

真實旅客

商務旅客
不滿：客房舒適度
The most uncomfortable mattresses ever
Hotel itself was very nice in appearance however the hotel had the most uncomfortable mattresses. This was echoed from the people I had booked other rooms for. Unfortunately as this trip was for business this led to a very unproductive trip as staff were managing a couple of hours max sleep per night
於 2023 年 11 月住了 3 晚
Katrin Kraske, Guest Relations Manager 於 2023年11月7日的回應
Dear guest, thank you for taking the time to rate your stay at NYX Hotel Prague. We sincerely thank you for your opinion. We are very sorry that you were not satisfied with the mattresses. Unfortunately, due to the anonymous review, we cannot check the room you had, what a shame. Unfortunately, you have not told your criticism on spot. Normally we have the possibility to react. If availability permits, we are happy to offer our guests a bed board for a harder mattress or an alternative room in such cases. We hope that you will give us another chance and that we will fully meet your expectations during your stay. Kind regards,

8/10 不錯

Neil

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great location , friendly staff . Everything was easy.
於 2023 年 10 月住了 5 晚
Katrin Kraske, Guest Relations Manager 於 2023年11月6日的回應
Dear Neil, A big thank you for being our guest and providing us with this evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,

8/10 不錯

Eva Maria

於 2023 年 10 月住了 3 晚
Katrin Kraske, Guest Relations Manager ClusterEast 於 2023年11月21日的回應
Dear Eva Maria, Thank you so much for your review after your short stay with us. I hope we could host you once again, very soon! Best regards,

10/10 優異

Wolfgang

商務旅客
讚好：職員與服務
於 2023 年 10 月住了 2 晚
Katrin Kraske, Guest Relations Manager 於 2023年10月16日的回應
Hallo Wolfgang, Vielen Dank für Ihre positive Einschätzung und bis zum nächsten Aufenthalt verbleiben wir mit freundlichen Grüßen,

10/10 優異

Mariella

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property was exactly as described. The rooms were comfortable, clean, upgraded, and the location was unbeatable. Walking distance to everything! I would definitely consider staying here in the future.
於 2023 年 10 月住了 3 晚
Katrin Kraske, Guest Relations Manager 於 2023年10月13日的回應
Dear Mariella, A big thank you for being our guest and providing us with this great evaluation. All feedbacks help us to get an overview on our service quality, yours shows us that we are on the right way. We are happy that you enjoyed your stay in total and would be happier if you visit us soon again. Best regards,

4/10 欠佳

Alexander

讚好：整潔度和職員與服務
不滿：客房舒適度
Experiencia arruinada
Basicamente lo que arruino la estadia fue que pague por una habitacion que tenia una cama doble, pero recibi una habitacion con una cama que tenia dos colchones y los unieron, esto en el medio de los dos colchones hacia que existiese un resalto, lo cual no me permitio descansar. Me queje y muy amablemente el personal me dio una solucion moviendome a otro cuarto. Pero esto no soluciono la noche que ya se habia arruinado, y las horas del dia que tuve que perder intentando reponer el sueño que no pude conciliar debido al asunto del colchon.
於 2023 年 10 月住了 2 晚
Katrin Kraske, Guest Relations Manager 於 2023年10月11日的回應
Dear Alexander, Thank you for taking the time to rate your stay at the NYX Prague. We are very sorry that you were not satisfied, we apologize for the inconvenience. Kind regards,

8/10 不錯

HERMAN ZVI

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 9 月住了 4 晚
Katrin Kraske, Guest Relations Manager 於 2023年10月9日的回應
Dear HERMAN ZVI, Thank you for your review. I hope we could host you again at NYX Prague. Best regards,