Greetings from Hue Hotels and Resorts Puerto Princesa!
Thank you for taking the time to review our hotel, and for the high rating on our services and facilities.
We look forward to welcoming you back soon!
Sincerely,
Irene Woo
8/10 不錯
真實旅客
伴侶同遊
2020年1月28日
讚好:整潔度、職員與服務和住宿狀況
頂樓泳池很讚,按摩也不貴喔,只是浴室會漏水,流到床旁的地板。
真實旅客
於 2020 年 1 月住了 1 晚
Reservations Manager 於 2020年1月31日的回應
Greetings from Hue Hotels and Resorts Puerto Princesa!
Thank you for taking the time to review our hotel, and for the high rating on our services and facilities.
We look forward to welcoming you back soon!
Sincerely,
Irene Woo
8/10 不錯
Ka man
2019年11月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Ka man
於 2019 年 11 月住了 1 晚
Irene Woo, Reservations Manager 於 2019年12月6日的回應
Greetings from Hue Hotels and Resorts Puerto Princesa!
Thank you for taking the time to review our hotel, and for the high rating on our services and facilities.
We look forward to welcoming you back soon!
10/10 優異
Chen
家人同遊
2019年11月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
值得入住的飯店
環境 服務人員 地點都太棒了
Chen
於 2019 年 11 月住了 3 晚
Irene Woo, Reservations Manager 於 2019年12月6日的回應
Dear Chen,
Greetings from Hue Hotels and Resorts Puerto Princesa!
Thank you for taking the time to review our hotel, and for the five-star rating on our services and facilities.
We look forward to welcoming you back soon!
Dear Shiyu,
Greetings from Hue Hotels and Resorts Puerto Princesa!
Thank you for taking the time to review our hotel, and for the five-star rating on our services and facilities.
We look forward to welcoming you back soon!
Dear Changpoming,
It was a pleasure to meet Hue!
Thank you for the wonderful review score.
We hope to see you again on your next Puerto Princesa adventure.
10/10 優異
WEN LAN
2019年4月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
WEN LAN
於 2019 年 4 月住了 1 晚
Mr. Chris Guballa 於 2019年6月3日的回應
It was our pleasure to meet Hue!
Thank you for taking time to rate us a wonderful score.
We hope to see you again on your next visit to Puerto Princesa.
It was our pleasure to meet Hue!
Thank you for taking time to write us a review. We appreciate and have taken note of your comment. We have taken steps in addressing these issues.
I hope that you find time to visit us again soon.
8/10 不錯
真實旅客
2019年1月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2019 年 1 月住了 3 晚
6/10 一般
CHIA SHANG
2018年12月10日
讚好:整潔度和客房舒適度
Next to a mall
Overall is good, but we wish for higher efficiency.
CHIA SHANG
於 2018 年 12 月住了 2 晚
10/10 優異
真實旅客
2018年10月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
很愉快的住宿
我們同行的朋友,反應很好,離機場不遠,餐廳也不錯,離超巿也近,大體很舒適
真實旅客
於 2018 年 9 月住了 1 晚
10/10 優異
TSUI YUN
2018年8月21日
CP值高的飯店
很棒的飯店,服務人員親切有禮,早餐好吃旁邊就有菲律賓大型連鎖的mall,值得再入住的飯店
TSUI YUN
於 2018 年 8 月住了 2 晚
8/10 不錯
真實旅客
2018年2月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
good good good..................................................................................
Hi Jasmin,Thank you for taking the time out to share your thoughts and review for your stay in our property. We look forward to welcoming you again at Hue Hotels & Resorts Puerto Princesa.
Hi Yasuo,Thank you for taking the time out to share your thoughts and review for your stay in our property. We look forward to welcoming you again at Hue Hotels & Resorts Puerto Princesa.
10/10 優異
Marc
伴侶同遊
2024年4月12日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooftop pool and bar very enjoyable. Rooms are very clean, mattress and bedding comfortable. Breakfast buffet was very good with different options daily. Lechon was very delicious never thought of it as a breakfast item but enjoyed every last bite. The Staff was always very helpful with everything. Thank you Hue hotel staff you made our stay very enjoyable.
Hi Marc,We wish to express our gratitude for taking time to write this review. We are thrilled to hear that you’ve had a nice time during your stay. Looking forward to welcoming you again here in Puerto Princesa.
Hi TomohideThank you for taking the time out to share your thoughts and review for your stay in our property. Here at Hue Hotels and Resorts we value our guests feedback and experiences, hence we wanted to let you know that we have taken note of your comments.Rest assured that this will be further look at.
Hi Miguel,Thank you for taking the time out to share your thoughts and review for your stay in our property. We look forward to welcoming you again at Hue Hotels & Resorts Puerto Princesa.
Hi Nell,Thank you for taking the time out to share your thoughts and review for your stay in our property. We look forward to welcoming you again at Hue Hotels & Resorts Puerto Princesa.
8/10 不錯
Keith
家人同遊
2024年2月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was great and the view would have been great because of the big beautiful trees, but the run down buildings next to their property ruined the view. For the most part the staff was great. There was this one incident where I was standing at the desk waiting for the staff to finish with a guest in front of us. Along came a rude lady just as he finishes with that guest and cut in front of us. The staff just went straight to her and helped her, leaving us standing there. There is nothing worse than rude people..
Hi Keith,We wish to express our gratitude for taking time to write this review. Here at Hue Hotels and Resorts we value our guests feedback and experiences as it gives us an opportunity to review things we can improve on and also find affirmation in the things that we do best.
10/10 優異
Arniel
家人同遊
2024年2月15日
讚好:整潔度、職員與服務和住宿狀況
Near evrything that you need to have your stay in Puerto Princesa memorable…
Hi Arniel,We wish to express our gratitude for taking time to write this review. We are thrilled to hear that you’ve had a nice time during your stay. Looking forward to welcoming you again here in Puerto Princesa.
8/10 不錯
Amirhossein
伴侶同遊
2024年2月9日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and nice staff and also good pool and bar in 5th floor
Hi Amirhossein,Firstly, we wish to express our gratitude for taking time to write this review. We are thrilled to hear that you’ve had a nice time during your stay. Looking forward to welcoming you again here in Puerto Princesa.
10/10 優異
Luisito
2024年1月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect stay
It was a fabulous hotel, the room was more than i expect, good staff, good food💯👍
Hi Luisito,Thank you for taking the time out to share your thoughts and review for your stay in our property. We look forward to welcoming you again at Hue Hotels & Resorts Puerto Princesa.
4/10 欠佳
PATRICK
親子同遊
2024年1月5日
讚好:職員與服務
My wife was lied to by the staff while i was waiting on the Van to pick me up at the airport. My son and I both watched the Van drive away and the staff was telling my wife the driver is waiting on us. it took him about 40 minutes to return. while getting from the staff he is waiting on me in this area.
Hi Patrick,Firstly, we wish to express our gratitude for taking time to write this review. Please know that we take comments - whether positive or critical - very seriously.In line with this isolated issue that have happened, we have already shared this across our team and come up with corrective measure to avoid such issues from ever happening again.Again, our sincerest apologies for this transportation mishap.
8/10 不錯
Branislav (Herndon)
2023年12月13日
讚好:職員與服務、設施服務和住宿狀況
Room was very dirty…breakfeast very good…nice hotel comparing Philippines standards…swim pool nice but also dirty…will I choose again? Maybe but I dont wish ever to return to Philippines.
Hi Branislav,Thank you for sharing your feedback with us. Please know that we take comments - whether positive or critical - very seriously. Rest assured that issue raised will be shared across our team so that such instances will never happen again in the future. Again, thank you for bringing this to our attention and our apologies for this sub par experience.
10/10 優異
Robert
多人同遊
2023年12月7日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great for a night before heading to the airport
This hotel was very nice and the staff was great and very helpful. It's pretty close to the airport which was great for a relaxing stay prior to a flight out.
Hi Robert,Thank you for taking the time out to share your thoughts and review for your stay in our property. We are thrilled to hear that you’ve had a nice time during your stay. Looking forward to welcoming you again here in Puerto Princesa.
6/10 一般
Yvonne
2023年12月7日
讚好:整潔度、設施服務和住宿狀況
Mooi , maar zeer slecht gelegen hotel . Naar het centrum is eigenlijk alleen een , relatief dure, taxi een optie . Vroeg naar de luchthaven? Volgens de receptionist kon dit niet . Waren nog geen taxi’s op dat tijdstip . Een een tricycle kon . De volgende ochtend bleek zijn collega ( gelukkig) toch een taxi voor mij geboekt te hebben . Verder ; kamer is goed , badkamer mooi ( maar net als elders komt er vrijwel geen water uit de kraan en douche ) ; goedkope en lekkere cocktails en goed restaurant . Men kan ook bij het zwembad eten .
Hi Yvonne,Thank you for taking the time out to share your thoughts and review for your stay in our property. We value your feedback and take such comments very seriously.Nevertheless, we hope to see you again here in our property in the future.
10/10 優異
Vivian Marie
家人同遊, 伴侶同遊
2023年12月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The receptionist is excellent her name is Abby! She is above and beyond with our needs and questions around the area. Everyone are very friendly. My husband only ate fruits the chef find a way to get more fruits for him specifically.
Hi Vivian,Our commitment to provide a memorable experience to all our guests is drawn from our shared passion in making them feel pampered, safe and well taken cared of. We are thrilled to hear that you’ve had a nice time during your stay. Looking forward to welcoming you again here in Puerto Princesa.
10/10 優異
Swarren
家人同遊, 親子同遊
2023年12月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
loved this hotel, will stay again. the buffet was amazing as well!
Hi Swarren,Thank you for taking the time out to share your thoughts and review for your stay in our property. We are thrilled to hear that you’ve had a nice time during your stay. Looking forward to welcoming you again here in Puerto Princesa.
6/10 一般
Justin
伴侶同遊
2023年12月3日
讚好:設施服務
The check in was welcoming with a friendly staff. The restaurant is severely lacking. Bad service in the restaurant with undercooked and horrible food. The service in the restaurant wasn’t personable. A good motel for short stays. Just stay away from the restaurant.
Hi Justin,Firstly, we wish to express our gratitude for taking time to write this review. We value your feedback and take such comments very seriously.Rest assured that we are taking a closer look at the points raised and ensure that corrective actions are carried out by our team
Hi Scott,Thank you for taking the time out to share your thoughts and review for your stay in our property. We look forward to welcoming you again at Hue Hotels & Resorts Puerto Princesa.
6/10 一般
Jack
2023年11月29日
讚好:整潔度和職員與服務
不滿:設施服務
The hotel is close to the shopping mall so finding a place to eat was not an issue, staff were friendly and helpful when you need assistance getting transport or directions.
However, the could use some upgrades, I.e., treadmill, elliptical machine.
Hi Jack,Thank you for providing feedback. We appreciate hearing from guests as it gives us an opportunity to review things we can improve and also find affirmation in the things that we do best.In line with our Fitness Center, we are thrilled to share with you that we are currently constructing a new gym on the 4th floor with bigger workout space and better equipment. We hope for you to see these upgrades on your future visit at our hotel.
6/10 一般
Kanito
2023年11月21日
讚好:整潔度和職員與服務
不滿:住宿狀況
Kan forbedres
Hotellet ser bra ut på bildene men i virkeligheten er det mye utslitt. Kanskje bildene er flere år gamle.
Vi har bestilt rom med dobbelt king seng men da vi kom fikk vi twin seng rom med forklaring at dobbelt rom er ikke tilgjengelig. De sat to enkelte senger sammen med det er ikke king size seng.
Servis fra resepsjonen var bra og ansatte var hyggelige og hjelpsomme. Vi hadde brokete mini kjøleskap og problemer med strøm på rommet som de håndterte bra.
Bassenget og massasje i spa på hotellet var veldig bra.
Hi Kan,Firstly, we wish to express our gratitude for taking time to write this review. Here at Hue Hotels and Resort we value our guests feedback and experiences, hence we wanted to let you know that we have taken note of your comments. This will help us to continually refine and improve our guests' experience.As we speak, we are still on going with our room refurbishments to ensure that our rooms maintain its quality and we hope for you to see this on your next visit in our property.Meanwhile, for bed preference, requests are subject to availability and whenever we have this we always try to see to it that requests are prioritized.Nevertheless, we apologize for not meeting your expectations and for the below par experience. We'll continue to work on improving things and we hope that such instances are avoided.
10/10 優異
Ruben (FPO)
商務旅客
2023年10月30日
讚好:整潔度、職員與服務、設施服務和住宿狀況
I was very pleased with the customer service welcoming my arrival! Thank you for taking care of me during my stay and I look forward in staying there in the near future.
Hi Ruben,We are thrilled to hear that you've had a wonderful stay with us. Looking forward to welcoming you again her at Hue Hotels and Resorts Puerto Princesa.
Hi Carl,Thank you for sharing your thoughts about your stay. We hope to see you again at Hue Hotels & Resorts Puerto Princesa.
6/10 一般
Rene (Claremont)
2023年8月5日
Rene
於 2023 年 8 月住了 1 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年8月31日的回應
Hi Rene, Thank you for taking out time to share the rating of your visit at our property. We hope you had a pleasant stay with us. The team looks forward to being of service to you soon again. Warmest regards, Brett Richard BorjalRooms Division Manager
8/10 不錯
Gary (Portland)
2023年7月21日
讚好:職員與服務和住宿狀況
Very nice fairly priced property with sizable rooms, all the amenities, clean and comfortable. Breakfast was adequate but nothing to write home about. I was a bit surprised when they indicated I would have to pay a fee in the event of a lost room key card (fortunately I didn’t lose it). Next to Robinson’s mall and a 300 peso taxi ride from the airport
Gary
於 2023 年 7 月住了 1 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年7月31日的回應
Hi Gary, Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a pleasant stay with us. Although fairly priced, we strive our best to still give a comfortable stay and warm hospitality to all guests. As a reminder to guests, we explain upon check-in some rules and regulation for a hassle-free stay. Regardless, the team looks forward to your return soon again to what we hope is now your home whenever you’re in Puerto Princesa. Warmest regards, Brett Richard BorjalRooms Division Manager
10/10 優異
Dan
2023年7月14日
Dan
於 2023 年 7 月住了 2 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年7月31日的回應
Hi Dan, Thank you for taking out time to share the excellent rating of your visit at our property. The team looks forward to being of service to you soon again. Warmest regards, Brett Richard BorjalRooms Division Manager
10/10 優異
Ludivina (Gaithersburg)
2023年7月13日
Ludivina
於 2023 年 7 月住了 1 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年8月8日的回應
Hi Ludivina, Thank you for taking out time to share the rating of your visit at our property. The team looks forward to being of service to you soon again. Warmest regards, Brett Richard BorjalRooms Division Manager
6/10 一般
PATRICK
家人同遊
2023年7月13日
讚好:職員與服務和住宿狀況
The hotel and staff are great. the last two times I stayed there the SPA has given our slots to walk in customers instead of the appointments that we made. I go for a full service hotel and I do not get what i am looking for because of the spa.
PATRICK
於 2023 年 6 月住了 2 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年7月13日的回應
Hi Patrick, At the outset, we would like to thank you for sparing time and reviewing our property. It is with dismay that the services from our spa was a hiccup from your whole experience. We will definitely take action with your feedback. Nonetheless, the team will make sure that you carry back better memories of your stay with us in the future, and towards this please allow us to be of service to you once again.Warmest Regards,Brett Richard BorjalRooms Division Manager
10/10 優異
Brian
2023年6月28日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Delightful hotel with friendly staff
Lovely hotel with nice pool. Very friendly staff. Recommend booking excursions from the friendly staff here. Right beside mall (otherwise not much close to hotel). Vans constantly passing - 10 / 15 peso to go downtown (no need to take a trike as they aren't allowed on the main road and will rip off foreigners.)
Brian
於 2023 年 6 月住了 6 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年6月29日的回應
Hi Brian, Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a pleasant stay with us. Our location may not be in the city center, but the accessibility with different transportation options will definitely stand-out. We appreciate that the efforts our our staff to make sure all guests are taken cared of were highlighted during your visit. The team looks forward to your return soon again to what we hope is now your home whenever you’re in Puerto Princesa. Warmest regards, Brett Richard BorjalRooms Division Manager
10/10 優異
YASUO
多人同遊
2023年6月2日
讚好:整潔度、職員與服務和住宿狀況
空港からの送迎が優良なのはマイナス。他のホテルは無料。
YASUO
於 2023 年 5 月住了 3 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年6月3日的回應
Hi Yasuo, Thank you for taking out time to share the valuable feedback of your recent stay at our property. We are happy to learn that you had an excellent stay with us. We have noted your comment and we will look further on this.The team looks forward to your return soon again to what we hope is now your home whenever you’re in Puerto Princesa. Warmest regards, Brett Richard BorjalRooms Division Manager
8/10 不錯
benoit
2023年5月10日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Allez y jeter un oeil
Je recommande fortement cet hotel qui dispose d'un personnel absolument incroyable et de service a la hauteur de ce que l'on peut espérer d'un 4 etoile.
Attention au barman du 5 eme etage qui malheureusement ne sait pas faire un pina colada. Elle etait inbuvable donc je lui ai ramené et il me l'a facturée. C'est notre seule deception auquel cas tout etait parfait
benoit
於 2023 年 5 月住了 1 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年5月15日的回應
Hi benoit, Thank you for taking out time to share the valuable feedback of your stay at our property. We are glad to learn that you had a pleasant stay with us. We have noted your comment and we will look further on this. The team looks forward to your return soon again to what we hope is now your home whenever you’re in Puerto Princesa. Kind regards, Brett Richard BorjalRooms Division Manager
10/10 優異
benoit
2023年5月8日
benoit
於 2023 年 5 月住了 1 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年5月15日的回應
Hi benoit, Thank you for taking out time to share the rating of your recent visit with us. We are glad the team was able to deliver an excellent stay. We look forward to welcome HUE back in your future visits to Puerto Princesa. Kind regards, Brett Richard BorjalRooms Division Manager
10/10 優異
Lyka
家人同遊
2023年4月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staffs are the heart of this hotel. They make everyone feel at home. From the reception to the cleaning crew, all smiles and greetings day and night. I will definitely go back and stay at this hotel again.
Lyka
於 2023 年 4 月住了 3 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年5月3日的回應
Hi Lyka, Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had an excellent stay with us. Allow me to share your kind words to the team which will be an inspiration for all the hard work each staff does to make sure all guests stay would be a memorable experience. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the city. Kind regards, Brett Richard BorjalRooms Division Manager
8/10 不錯
JOSE
2023年4月13日
讚好:整潔度、職員與服務和住宿狀況
Confortable y silencioso.
La cama comoda y grande.
Bastante bonito y personal muy servicial.
La piscina en el 5 piso muy chula y limpia.
Desayuno completo.
JOSE
於 2023 年 4 月住了 1 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年5月3日的回應
Hi Lyka, Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had a pleasant stay with us. The team looks forward to your return soon again to what we hope is now your home whenever you’re in the Puerto Princesa. Kind regards, Brett Richard BorjalRooms Division Manager
10/10 優異
Sarah (Carlsbad)
2023年3月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location. Front desk and staff was very helpful. Quite room's. Easy to book tours.
Sarah
於 2023 年 3 月住了 1 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年5月15日的回應
Hi Sarah, Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had an excellent stay with us. The team looks forward to your return soon again to what we hope is now your home whenever you’re in Puerto Princesa. Kind regards, Brett Richard BorjalRooms Division Manager
10/10 優異
YASUO
家人同遊
2023年3月18日
讚好:整潔度、職員與服務和住宿狀況
なし
YASUO
於 2023 年 3 月住了 7 晚
Brett Richard Borjal, Rooms Division Manager 於 2023年5月15日的回應
Hi Mr. Yasuo, Thank you for taking out time to share the valuable feedback of your stay at our property. We are delighted to learn that you had an excellent stay again during this visit. We appreciate your loyalty and looking forward to your return soon again to what we hope is now your home whenever you’re in Puerto Princesa. Kind regards, Brett Richard BorjalRooms Division Manager