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大溪地拉歐拉海灘度假村 - 索菲特酒店的評價

4 out of 5
大溪地拉歐拉海灘度假村 - 索菲特酒店
Unnamed Rd, Tamanu, Punaauia, Tahiti

評價

8.0

很好

10 分評分，優異；728 則評價中有 261 則" "
8 分評分，不錯；728 則評價中有 275 則" "
6 分評分，一般；728 則評價中有 107 則" "
4 分評分，欠佳；728 則評價中有 50 則" "
2 分評分，很差；728 則評價中有 35 則" "

8.6/10 

整潔度

8.2/10 

職員與服務

8.0/10 

設施服務

7.6/10 

住宿狀況

評價

10/10 優異

Constance

讚好：整潔度、職員與服務和客房舒適度
The service was really good!
We arrived PPT was AM 10:00 then the hotel checked in earlier without asked. In the hotel restaurant we ordered steaks for dinner and the steaks was big and tested good.We had breakfast in our room.The bacons & scrambled eggs was cold and they changed very quickly. All the staff are friendly and smile. From the airport we took taxi to hotel was cost XPF2500. And from the hotel to airport taxi cost XPF2800. Only thing I am complain is the shower was low pressure.

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable and clean.
The hotel is comfortable and clean to stay for one night. If you are staying for more nights, you might consider to get other hotels where have more activities to choose.

8/10 不錯

Shurong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

yun-huei (臺灣)

讚好：住宿狀況
吃飯，只有兩間餐廳，選擇性少。 4x4off-road挑了一家服務態度不佳的公司，遇到無法完成行程（路上遇到超大豪雨），不僅不知道溝通，還要強收半價。

8/10 不錯

HUA JIAN (Shanghai)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
一个还不错的中转站
Tahiti岛的酒店与Moorea岛和Bora Bora岛的酒店相比，应该只是一个中转站吧。从机场夜间打的去酒店的费用为3500XPF，酒店前面的路边也有公交车去市中心，一般半个小时一班，每人250XPF。如果不打算逛Tahiti岛，建议在酒店只住一个晚上即可。市中心那里有渡轮去Moorea岛。

8/10 不錯

frankung (hong kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A good stay in Papeete
The room is nice and big, and beds are comfy. But, the bathroom is a bit too "simple". I think the shower area needs at least a piece of glass to keep the water from running out to the bathroom floor. Also, the bathroom door cannot be closed properly.

2/10 很差

真實旅客

於 2020 年 3 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 3 月住了 3 晚
Marketing & communication 於 2020年3月23日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The beautifully maintained property was exceeded only by the very friendly staff. We had a wonderful week and will return!
於 2020 年 3 月住了 7 晚
Marketing & communication 於 2020年3月23日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

6/10 一般

Chris (Seneca)

家人同遊, 伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Bungalo was excellent. The rest of the property is very tired and in desparate need up updating. The pool was closed for 3 days of our stay . The hotel did not inform us of the fact until after check in. Food was sub par. Service was inconsistent.
於 2020 年 3 月住了 4 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was perfect, the food was so expensive but this is in the whole Tahití, no just here
於 2020 年 3 月住了 4 晚
Marketing & communication 於 2020年3月11日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

8/10 不錯

真實旅客

讚好：職員與服務和設施服務
於 2020 年 3 月住了 1 晚
Marketing & communication 於 2020年3月11日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

真實旅客

於 2020 年 2 月住了 7 晚
Marketing & communication 於 2020年2月27日的回應
Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Mauruuru roa !

6/10 一般

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No complains about the property; it is really pretty!
於 2020 年 2 月住了 5 晚
Marketing & communication 於 2020年2月27日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

HECTOR FABIAN

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Estadía Tahití
Excelente ubicación, lindas instalaciones, aunque se nota que el hotel tiene unos años, pero lindas camas, sabanas, desayuno y restaurante La playa y servicio de pileta excelente!!! Relación precio producto inmejorable!
於 2020 年 2 月住了 3 晚
Marketing & communication 於 2020年3月11日的回應
ia ora na, Apreciamos mucho sus comentarios sobre su estancia en el Tahiti Ia Ora Beach Resort - Dirigido por Sofitel. Siempre es un placer recibir comentarios positivos. Compartiremos sus comentarios con nuestro equipo. Estamos seguros de que estos comentarios servirán de aliento a todo nuestro personal, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios. Gracias de nuevo por compartir su experiencia, y esperamos que su próxima visita sea tan agradable como la anterior. Mauruuru

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 2 月住了 2 晚
Marketing & communication 於 2020年2月27日的回應
Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Mauruuru roa !

6/10 一般

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly and responsive. The concierge was very helpful.
於 2020 年 2 月住了 3 晚
Marketing & communication 於 2020年2月27日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

8/10 不錯

Braden (Alabama)

多人同遊
讚好：整潔度和住宿狀況
Baby location Good location. Nice pool area. Good curls around. needs updating. The featured restaurant was very overpriced with very average food. Drinks at the pool bar we're $20 a piece as well! We couldn't get the temperature down to be very comfortable in the room.
於 2020 年 2 月住了 1 晚
Marketing & communication 於 2020年2月10日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

Barty (Atlanta )

家人同遊
讚好：職員與服務和住宿狀況
Overwater bungalow was very nice. The staff was courteous and friendly, they gave us a late check out time due to our late flight leaving Tahiti.
於 2020 年 1 月住了 3 晚
Marketing & communication 於 2020年2月7日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

Forrest Vance

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
4 days in Tahiti
We are having a wonderful time. Front desk ,concierge , pool people and restaurant servers all have been great. I only wish you had more channels on Tv in English. Also it responds very slow.
於 2020 年 1 月住了 1 晚
Marketing & communication 於 2020年2月7日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

Tom (Chatsworth)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property is very well groomed. Staff was always smiling and friendly. Resort is located on a white sand beach and has it's own sandy bottom lagoon pool. Grounds are very lush and tropical with sounds of exotic birds. Would come back again!
於 2020 年 1 月住了 1 晚
Marketing & communication 於 2020年2月4日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

6/10 一般

N/A

家人同遊
讚好：整潔度和職員與服務
You definitely get treated depending on the type of room you book. We did a overwater bungalow and normal luxury room and it was the opposite treatment for them. The bungalow was all inclusive while a regular room charged for every extra item. It was just confusing.
於 2020 年 1 月住了 3 晚
Marketing & communication 於 2020年1月31日的回應
ia ora na, thank you very much for taking the time to share your experience in our resort. we were sad to read that you didn't completely enjoy your time with us. Your opinion allows us to improve our service in order to better receive you in the future. I want to tell you on behalf of the entire team that our only objective is to share a moment of happiness through a wonderful experience with each of our clients. Rest assured that we will take the necessary steps to ensure that this does not happen again. We sincerely apologize for this and hope to welcome you soon. Mauruuru!

10/10 優異

真實旅客

親子同遊
讚好：整潔度、職員與服務和住宿狀況
The pool was one of our highlights! It felt like you were on a white sandy beach with plenty of umbrellas for shade. Another highlight was kayaking around the lagoon. Views from the room are gorgeous. Staff was very friendly and accommodating. Really enjoyed our time here!
於 2020 年 1 月住了 6 晚
Marketing & communication 於 2020年1月31日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

Doug (Newport, Tn)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay with great staff taking care of you! Great location to see wonderful sunsets.
於 2020 年 1 月住了 5 晚
Marketing & communication 於 2020年1月31日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

hitomi

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
タヒチ島オススメ
タヒチ島での滞在にオススメです。 以前他に3件リゾート滞在してますが1番好みでした。空港 中心地まで他リゾートより距離遠いです。
於 2020 年 1 月住了 1 晚
Marketing & communication 於 2020年1月31日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

AnnaABPM (New Zealand)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Its a beautiful property with wonderfully friendly staff. The services & amenities are excellent. The rooms were lovely and large. The pool is stunning and fresh water! Breakfast was very good. The le Carre restaurant was superb. A top notch fine dining experience but very expensive especially with our NZ dollars. The te Puna restaurant was excellent as well. All staff were fabulous. They accomodated our every need and looked after us so very well. You can walk 5 minutes down the road to shops, restaurants, a supermarket & the best bakery ever. Haute Bois does beautiful french bread rolls which we bought for lunch several times. The taxi ride to Papeete (must go to the markets & have dinner at the Food Trucks) is about $45 NZ and 30 mins. Well worth the trip just to see the market & town. We Returned from Moorea and had 7 hours to kill so taxied back here where we were treated fabulously while we waited. Thank you for all your kindness. I love this place and will definitely stay here again!
於 2020 年 1 月住了 3 晚
Marketing & communication 於 2020年1月28日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely beautiful resort. Exceptional staff. We stayed in an ocean view room part of the stay and over the water bungalow the last night. Hands down amazing❤️❤️❤️🌈
於 2020 年 1 月住了 6 晚
Marketing & communication 於 2020年1月28日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The property grounds are wonderful, the area outside the property is a bit run down. Snorkeling from the beach is easy and rewarding, do not dismiss it because it is a hotel. Great location for beginners. Eating at the resort is its only negative. Limited options and costly, $90 breakfast for two...really?
於 2020 年 1 月住了 2 晚
Marketing & communication 於 2020年1月31日的回應
ia ora na, and thank you for your comment and for your stay with us

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Its a great resort, staff was super friendly and helpful.
於 2020 年 1 月住了 1 晚
Marketing & communication 於 2020年1月31日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 2 晚
Marketing & communication 於 2020年1月21日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
於 2020 年 1 月住了 1 晚
Marketing & communication 於 2020年1月15日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

Marie christine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 3 晚
Marketing & communication 於 2020年1月15日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

karine (France)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Un accueil à la hauteur de l'endroit avec les explications et des réponses claires à toutes nos questions Le personnels et très attentionnés .Le dîner spectacle et le buffet étaient très agréable nous avons passés un très agréable séjour dans votre établissement
於 2020 年 1 月住了 2 晚
Marketing & communication 於 2020年1月14日的回應
Ia ora na Karine et merci d'avoir partagé votre magnifique expérience au Tahiti Ia Ora Beach Resort. Nous sommes ravis d'avoir pu vous accueillir dans notre coin de paradis ! Nous espérons vous recevoir à nouveau très prochainement ! Mauruuru pour votre séjour !

4/10 欠佳

Latasha (Texas)

家人同遊, 伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務
nice property! Very expensive! Rude workers, they didn’t speak English or try to accommodate you.
於 2020 年 1 月住了 4 晚
Marketing & communication 於 2020年1月15日的回應
ia ora na, thank you very much for taking the time to share your experience in our resort. we were sad to read that you didn't completely enjoy your time with us. Your opinion allows us to improve our service in order to better receive you in the future. I want to tell you on behalf of the entire team that our only objective is to share a moment of happiness through a wonderful experience with each of our clients. Rest assured that we will take the necessary steps to ensure that this does not happen again. We sincerely apologize for this and hope to welcome you soon. Mauruuru!

8/10 不錯

MJ (Toronto)

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The resort is well situated. It is a little bit on the older side but we were very happy with our room, food, water sports offered and mini bar free of charge. The property has a nice sand pool, lots of comfortable lounging chairs and a gorgeous view on the lagoon and Moorea.
於 2020 年 1 月住了 1 晚
Marketing & communication 於 2020年1月21日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

4/10 欠佳

agnes

家人同遊
讚好：整潔度和客房舒適度
不滿：職員與服務和住宿狀況
Service de restauration deplorable 1h30 Pour être servis , commande non pris en compte , service cuisine ne permettant pas de manger sur place
於 2020 年 1 月住了 2 晚
Marketing & communication 於 2020年1月15日的回應
Ia ora na, Merci pour votre commentaire qui nous aide à nous améliorer. Nous sommes sur tous les fronts pour proposer une belle expérience d’hospitalité aussi c’est une déception pour nous lorsque ce n’est pas le cas. Nous allons prendre en compte votre retour et des actions correctrices seront mises en place. Mauruuru roa

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel
Very friendly staff and they actually let us check in early, unlike any other hotel in Tahiti. We got our room 2 1/2hrs early, which I was very nice. The room was large, with a comfy bed and beautiful view from the balcony. The minibar in the room is free too!! The pool is a sand bottom but is coming up in areas and not the cleanest looking. The area is beautiful though. The beach is not ‘Tahiti’ at all though. The tide is constantly low and the water just looks gross and dirty. You can rent a kayak for free, go out about 100yards and the water is 10x better. I don’t recommend the over water bungalows at this place since I wouldn’t swim near them and there’s no ladder into the water from them either. We had a late flight but no problems. We were allowed to store our luggage in a locked room. They also had showers and a room for us to use during that time. Great stay!
於 2019 年 12 月住了 2 晚
Marketing & communication 於 2020年1月6日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 7 晚
Marketing & communication 於 2020年1月1日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
L'Hôtel est situé assez loin de la ville et pour ceux qui cherche la paix, c'est vraiment l'endroit idéal pour passer un très bon moment en famille. Le Petit déjeuner et le dîner sont toujours animés par un orchestre local. Pour les résidents, il y a un tarif spécial très raisonnable.
於 2019 年 12 月住了 2 晚
Marketing & communication 於 2020年1月6日的回應
Ia ora na et merci d'avoir partagé votre magnifique expérience au Tahiti Ia Ora Beach Resort. Nous sommes ravis d'avoir pu vous accueillir dans notre coin de paradis ! Nous espérons vous recevoir à nouveau très prochainement ! Mauruuru pour votre séjour !

10/10 優異

BAHAA ELDIN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Marketing & communication 於 2020年1月1日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

8/10 不錯

真實旅客

於 2019 年 12 月住了 2 晚
Marketing & communication 於 2020年1月6日的回應
ia ora na, We very much appreciate your comments regarding your stay at the Tahiti Ia Ora Beach Resort - Managed by Sofitel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

4/10 欠佳

Terry (Conifer)

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The staff was very helpful However, if you are staying in any of their regular rooms (not bungalow) you will be disappointed. There are small gnats everywhere (even at restaurants). We had a HUGE roach in our room also that was a horrible surprise at 1:30 am in the bathroom. They had a private reception that had music until 2:00am that kept us up. So be prepared for not getting much sleep. Music also was loud on Friday night until midnight. I complained at the front desk at 1:00am in my pajamas, and they were nice about it, but I was still awake. The bedding and towels are nice and clean but the room was old, needed painting, and just partially updated. The worse part of the stay was the selection of food. They really just have one menu at the pool restaurant and room service. We had one hamburger at the pool restaurant that was still blue inside and they rewarmed it and gave it back to us on a bloody bun that the raw hamburger was perviously on. SO Gross! Then they still billed us for the hamburger. Then the main dinning was open after 6 but the menu is outrageously priced, so we never ate there. We had room service almost every night and ate the same meal. We went to the grocery store close by and got peanut butter and jelly for lunches. We also stayed in the over water bungalow these are awesome rooms (but they should be for the price $). But still have the same issue with food at the resort.
於 2019 年 12 月住了 1 晚
Marketing & communication 於 2020年1月8日的回應
ia ora na, thank you very much for taking the time to share your experience in our resort. we were sad to read that you didn't completely enjoy your time with us. Your opinion allows us to improve our service in order to better receive you in the future. I want to tell you on behalf of the entire team that our only objective is to share a moment of happiness through a wonderful experience with each of our clients. Rest assured that we will take the necessary steps to ensure that this does not happen again. We sincerely apologize for this and hope to welcome you soon. Mauruuru!

6/10 一般

Dallas (Cambridge, MA)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Concierge was basically useless. Couldn’t show us a dinner menu fo Le Carre! This is your best restaurant! Gave us a brochure about brunch and Christmas Eve dinner, all of which were already over! We told her this, but she insisted we were wrong. After thirty minutes, she produced a menu. We asked about reservations at Le Coco’s, which she said she had never heard of. The luggage mover guy had to explain to her that she could make reservations there. Useless.
於 2019 年 12 月住了 2 晚
Marketing & communication 於 2020年1月6日的回應
ia ora na, thank you very much for taking the time to share your experience in our resort. we were sad to read that you didn't completely enjoy your time with us. Your opinion allows us to improve our service in order to better receive you in the future. I want to tell you on behalf of the entire team that our only objective is to share a moment of happiness through a wonderful experience with each of our clients. Rest assured that we will take the necessary steps to ensure that this does not happen again. We sincerely apologize for this and hope to welcome you soon. Mauruuru!

10/10 優異

Nancy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 6 晚
Marketing & communication 於 2019年12月24日的回應
ia ora na Nancy, We very much appreciate your comments regarding your stay at Tahiti Ia Ora Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mauruuru

8/10 不錯

Coralie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 1 晚
Marketing & communication 於 2019年12月18日的回應
ia ora na Coralie, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Mauruuru roa !

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our bungalo over the water was a perfect place for our romantic honeymoon!!!😁
於 2019 年 11 月住了 5 晚
Marketing & communication 於 2019年12月11日的回應
ia ora na, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay for your honeymoon and hope to see you again very soon. Mauruuru roa !

6/10 一般

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk staff and cleaning staff are excellent.They went out of their way to be helpful. The staff at their restaurant were very slow and not very customer friendly. The food prices are way to expensive for what you get.
於 2019 年 11 月住了 7 晚
Marketing & communication 於 2019年12月16日的回應
Ia ora na from Tahiti, Thank you for taking the time to share your experience with us. Your comment is very important to us. Your opinion allows us to improve our service in order to better receive you in the future. I want to tell you on behalf of the entire team that our only objective is to share a moment of happiness through a wonderful experience with each of our clients. It is a real disappointment to us when it is not and we are truly sorry. Rest assured that we will take the necessary steps to ensure that this does not happen again. We sincerely apologize for this and hope to welcome you soon. Mauruuru!

10/10 優異

真實旅客

讚好：設施服務和住宿狀況
於 2019 年 11 月住了 2 晚
Marketing & communication 於 2019年12月4日的回應
ia ora na, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Mauruuru roa !

6/10 一般

Ángel (España)

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Este hotel necesita mejorar el mantenimiento del mismo, tiene un buen enclave, pero descuidado. Nuestra habitación, con buen tamaño, tenía la puerta del mueble donde se alojaba el minibar rota y era de fácil arreglo. Por otro lado tuvimos muchos problemas con el aire acondicionado, fallaba constantemente, lo notificamos 6 veces en los 7 días que nos alojamos, venían lo reparaban y al día siguiente volvía a fallar. La piscina, muy bonita por ser de fondo de arena, está también mal mantenida, en uno de los lados de entrada está roto el material del fondo, si recubrir con arena y con algas y suciedad, de tal forma que desmerece la misma. La zona ajardinada del entorno de la piscina tiene unas buenas tumbonas con sus cómodas colchonetas y un entorno muy agradable, pero el césped está en muy mal estado, zonas de tierra en las que te manchas los pies al caminar. No lo riegan ni cuidan, por ende el estado es bastante malo. En el jardín al que daba nuestra habitación hay un gran ficus y el césped, si es que lo hay, está totalmente cubierto por las hojas secas de este árbol, nunca las recogen y hay un espesor del al menos 8 o 10 centímetros de hojas secas.
於 2019 年 11 月住了 7 晚
Marketing & communication 於 2019年12月14日的回應
Ia ora na de Tahití, Gracias por tomarse el tiempo para compartir su experiencia con nosotros. Su comentario es muy importante para nosotros. Su opinión nos permite mejorar nuestro servicio para poder recibirle mejor en el futuro. Quiero decirles en nombre de todo el equipo que nuestro único objetivo es compartir un momento de felicidad a través de una experiencia maravillosa con cada uno de nuestros clientes. Es una verdadera decepción para nosotros cuando no lo es y lo sentimos mucho. Puede estar seguro de que tomaremos las medidas necesarias para garantizar que esto no vuelva a suceder. Nos disculpamos sinceramente por esto y esperamos darle la bienvenida pronto. ¡Mauruuru! Traducción realizada con la versión gratuita del traductor www.DeepL.com/Translator

10/10 優異

Robert

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Over water bungalows are LUX! Food is excellent.
We stayed in one of the over water bungalows and it was EXCELLENT! Free mini-bar, champagne on arrival, super friendly staff, tidy and updated rooms, beautiful vew, and the food at the restaurant was top notch. Absolutely loved it.
於 2019 年 11 月住了 2 晚
Marketing & communication 於 2019年12月4日的回應
What a wonderful sharing of experience! We are delighted to have welcomed you to our corner of paradise! We do our best to make you live a real Polynesian experience. A unique experience. The teams are very touched by your comment and thank you very much. Mauruuru and we hope to see you soon