"The hotel manager at front desk very very helpful for fixing up my room at once and very sincerely solve the problem of my room and arrange change for me as it is not easy as my rooms booked as connected rooms. Overall very satisfy with the service. "
"Room: Dirty, it is a new hotel operates since end 2023, can see the room was not completely cleaned after built when I stay in Mar 2024. I have allergy on my skin after 2 nights stay. May be the new furniture have formaldehyde ( which I cannot verify ) or dirty, The dirt can even see on bed sheet. SOME hair (not belong to me) can be found on unused towels. The facilities inside the room was not well installed or come with poor workmanship. You might found a sharp edge of tile in shower room and the tap of bathtub can shake.
Location: My stay during Mar 2024 and the hotel was surrounded by many construction site. Building work is in beginning stage and able to foreseen those project will not be finished by end 2025. If you are not stay the side facing the lake. You can hear the noise very clear even in 10:30pm. It really nothing around not even any shops. closest convenience store is more than 1km. Don’t expect you can got a taxi easily. During the stay I didn’t see any taxi outside the hotel, you must rely on DiDi (China Uber).
Catering: frustrated breakfast. Restaurant operate till 9:30pm, room service stop in the same time. YOU HAVE NOTHING TO EAT AFTER THAT. Only one Chinese restaurant operates and NO restaurant serves western cuisine in weekday. The buffet open on Fri, Sat and Sun only.
There is 2 Marriott hotels in the town and price are similar. I stay both in the trip. No doubt to go for Sheraton. This Marriott is not ready yet. "
"Although the hotel slightly aged but overall keep in okay condition. Room is clean and nice facilities, helpful staff. Good breakfast. Convenient location.
One complaint , in winter time the air conditioner cannot catch the temperature you set, the room is a bit hot.
If you are doing the choice between Sheraton and Marriott. Go for this one. I try both. "
"All staffs are very nice and helpful. It's cosy room, very comfortable, near the MTR station and lots of restaurants nearby, a good place to stay with"
"Everything is good. The hotel is not a new one but condition is excellent. All staff are friendly and helpful except for restaurant service. Waitress telling us the closing time of breakfast was rather blunt and cold. Breakfast area was also not as good as before, like, no one attending to out of order coffee machines and empty food platter. If this is addressed it would be perfect."
