The name of the hotel didnt match the sign above the entrance - that caused some confusion. We came to the hotel and they did not know about Hotels.com or any reservation, well they had rooms available so it worked out ok (we got rooms). However, number 1 - they charged us more than the price we where offered at hotels.com. Number 2 - they charged my account twice via "Elong". So when I called E-long they said its a charge because we didnt show up. Funny thing is that I got my reward Points since the hotel reported that we DID stay there, so it seems they need to stop being a part of hotels.com or - even better - start training staff in how to find reservations - it was not a great experience and I will naturally not book it again, even if the room standard was ok.
