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卡普爾斯莊園酒店的評價

3 out of 5
卡普爾斯莊園酒店
20 Stanley Street, Queenstown

評價

8.8

優異

10 分評分，優異；295 則評價中有 141 則" "
8 分評分，不錯；295 則評價中有 118 則" "
6 分評分，一般；295 則評價中有 29 則" "
4 分評分，欠佳；295 則評價中有 4 則" "
2 分評分，很差；295 則評價中有 3 則" "

9.0/10 

整潔度

9.2/10 

職員與服務

7.8/10 

設施服務

8.4/10 

住宿狀況

7.0/10 

環保程度

評價

2/10 很差

真實旅客

家人同遊
不滿：整潔度、設施服務和住宿狀況
被編配的女人4人房間內的浴室抽氣扇壞的 而且是沒有窗的洗手間 多人用的話根本不衞生 因為要住3晚所以即時要求換房但被拒絕 隔了數小時幸好遇上朋友要回房間取回忘記帶的物品時服務員通知可換房。升級至五人房間但房間有抽煙的氣味，每晚睡覺時都被暖爐的雜音及怪聲(可能是隔離嘅房間隔音效果不足) 嘈醒，房間沒有人前來打掃及清潔，浴巾淋浴清潔設備需要沒有主動提供 傍晚六點半後前台沒有服務提供，泊車位很狹窄，絕對是一個很差的選擇，一定不推薦朋友光顧
於 2019 年 12 月住了 3 晚
Mary 於 2019年12月19日的回應
Thank you for your feedback Wai Ping Tang, I am sorry you were not happy, the electrician was rung and he came in to fix the fan but we had shifted you into the other unit by then. We gave you the choice of changing units and you said yes. The rooms were serviced daily and towels were changed but it was in the early afternoon not in the morning as it seems that was what you expected.- I am sorry you found it hard to park your car, they are tight but most people can park without a problem, and for a larger vehicle there is also the parking out the front if you don't want the undercover. In regards to the office closing at 6.30pm, we had a contact number on the door and in the compedium for you to ring afterhours and you just dial the number from the rooms phone. We hope you enjoy the rest of your time in NZ

8/10 不錯

Evan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The motel is closed to town center but quiet.
於 2019 年 8 月住了 3 晚
Mary 於 2019年8月26日的回應
thank you for your review Evan, yes we are close to town which is great. Pleased you found the motel nice & quiet. Hope you enjoyed your time in Queenstown kind regards

8/10 不錯

FAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
一般，性价比尚可
於 2018 年 12 月住了 3 晚
Yuna 於 2018年12月11日的回應
Thank you for staying with us. We appreciate that your feedback. Look forward to welcoming you back. Many thanks.

8/10 不錯

Celia

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2018 年 11 月住了 3 晚
Yuna 於 2018年11月18日的回應
Thank you for staying with us. Hope you enjoyed to stay in Queenstown with us. We look forward to welcoming you back. Many thanks.

10/10 優異

Kiyo

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 5 月住了 4 晚
Yuna 於 2018年6月4日的回應
Thank you for staying with us. We appreciate that your feedback. Look forward to welcoming you back again. Many thanks.

8/10 不錯

真實旅客

讚好：整潔度和職員與服務

6/10 一般

wg (hk)

讚好：整潔度和職員與服務
房间太小，不舒服
有很多更大更舒服的选择。厕所不散味，阳台小，厨房东西齐全！？！！！！！yes .can hv other better choice

8/10 不錯

pessy (hong kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The owner were very nice and helpful, the motel just few minutes walk to the city centre but it's at the slope, a bit tired when walk back to motel, room is clean but the bed is too soft for us!

10/10 優異

HUA JIAN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Chris

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 5 晚

6/10 一般

Kalvin

It had a great view of the harbour. It looked like it needed some renovations.
於 2024 年 3 月住了 3 晚

6/10 一般

Michael

伴侶同遊
不滿：整潔度
Short walk to city centre, quiet.
於 2024 年 3 月住了 3 晚

8/10 不錯

Michelle

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Bathroom was difficult to use due to the very small size. The toilet sprayed water all over the seat, even when the lid was closed. Otherwise the room and property was great and perfect location to downtown
於 2024 年 3 月住了 2 晚

6/10 一般

Debbie

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
The room was great however we had to ask for wine glasses and there was no dish cloth to wash the dishes and when we asked they had no idea what I was talking about, the condiments were empty, the parking was available but very tight and difficult
於 2024 年 3 月住了 3 晚

4/10 欠佳

Ruth

親子同遊
不滿：整潔度、設施服務和住宿狀況
We booked for 2 adults and a 2 year old child and were given a unit with a queen size bed being expected to sleep the child in bed with us. The manager was rude and gave us a porta cot mattress to put on the floor. There was a nail sticking up in the deck and a hole in the stairs going up to the next unit. We would never return or recommend this motel
於 2024 年 3 月住了 2 晚

6/10 一般

Jan

多人同遊
不滿：住宿狀況
The location of our room gave us a great view of the lake and the gondola on the mountain. The beds were comfortable with crisp clean sheets with either soft or hard pillows. The shower worked well. The reception staff were very friendly and we had an early check in. A short walk into main Queenstown. The wardrobe was broken with a big sign saying it must not be used and would be replaced, but it wasn’t. The seating outside was broken and the stairs to the carpark were uneven and shabby. The fridge ice compartment was frozen solid and the missing door meant it froze everything in the fridge. We were told to turn down the thermostat and it subsequently defrosted all over the kitchen floor. The hob was very old and in need of replacement, it was also greasy/unclean so wasn’t used. Towels and milk were replaced, but very late in the day. The WiFi was very weak and the television picture was hazy at times.
於 2024 年 3 月住了 3 晚

10/10 優異

William (Redding)

讚好：整潔度和住宿狀況
easy checking in and out
於 2024 年 3 月住了 3 晚

6/10 一般

Ravi (Manlius)

讚好：整潔度和設施服務
不滿：住宿狀況
A tired old motel. The location is great---close to the central part of the town and good views of the lake and the mountains---the management keeps the motel clean and provides decent amenities and I must mention that my bed was great. However, all of it does not overcome the tired old look of the rooms. The place needs a facelift, especially for the prices charged. An opportunity for a developer. I booked it from 8,000 miles away guided by limited information. Had I known the state of the motel, I would have paid a few bucks more and stayed at a better branded hotel such as the Novotel.
於 2024 年 3 月住了 4 晚

2/10 很差

Steven

家人同遊
不滿：整潔度、設施服務和住宿狀況
Caples Court had different dates for my visit than my Expedia confirmation. Wi-Fi was terrible. Had to stand by office for it to work. Shower curtain was moldy. Allergies bothered me in the room.
於 2024 年 2 月住了 3 晚

8/10 不錯

Bounliueng

讚好：整潔度
Close to everything.
於 2024 年 2 月住了 3 晚

8/10 不錯

Lexie

家人同遊
讚好：整潔度、設施服務和住宿狀況
Amazing location very walkable to the downtown. Parking was tricky even with a small car but we made it work. Nice play to stay with good wifi, amenities and views.
於 2024 年 2 月住了 1 晚

10/10 優異

Hung Yu Elena

家人同遊
讚好：整潔度、設施服務和住宿狀況
Friend recommended and we had cozy and relaxing time in CaplesCourt. It has stunning view from the living room. Easy to access to the city centre of Queenstown, Queenstown Hill walk track and 2mins walking distance to the airport bus station.
於 2024 年 1 月住了 3 晚

6/10 一般

Karina

家人同遊
不滿：整潔度
You get what you pay for...
Caples court is well located, with only a short 3 min walk to central Queenstown. The rooms were big and some had incredible views (room 2,3,4). Alas, there is no air con, and my room only had a small desk fan. My son's room had no toilet paper, my toilet seat could be lifted off easily, the fridge had left over food from a previous guest. There is some parking space under the building. The beds were comfortable enough and quiet. Finally, the staff could be a tad more friendly and accommodating. They seemed bored and as if they wanted to be anywhere but at work...
於 2024 年 1 月住了 3 晚

8/10 不錯

Paul

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Nice and handy to central Queenstown, slightly hilly walk. Is a bit dated accommodation, but very tidy and well priced. We had 7 nights. Room servicing a bit random, soap appearing on day 2 and facecloths on day 4, but otherwise kept it clean. Was on a ground level, so not quite the views anticipated, but could still see the gondolas and para gliding. No cooling in summer, but seems well setup for heating in winter. Close to bus stop. Enjoyed our stay here.
於 2024 年 1 月住了 7 晚

10/10 優異

Sela

於 2024 年 1 月住了 4 晚

4/10 欠佳

Roger

讚好：整潔度
不滿：住宿狀況
於 2023 年 12 月住了 1 晚

6/10 一般

Angela

伴侶同遊
讚好：整潔度和設施服務
The check-in experience was very poor. Despite the Expedia documentation saying check-in was from 2pm-6pm and a sign on the reception door saying it was "open" from 8.30am-5pm, it was unmanned when we got there. Tried to ring them and the number went to voicemail. Luckily, we were able to buttonhole the cleaners, who got in touch with the manager. After waiting 25 minutes, he eventually turned up and blithely apologised, saying he didn't know when we'd be arriving (??). Most of the time thereafter, reception was unmanned. The room was also not serviced every day, but was generally clean when we got there and the kitchen appliances all worked. The soap holder in our shower was missing. The exterior of the property had a somewhat down-at-heel look. The vegetation was overgrown/unkempt and the property looked in need of a spruce up. Is situated on top of a hill, with some very nice views, but hard to get out of the driveway.
於 2023 年 12 月住了 5 晚

8/10 不錯

jane

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Close to places we wanted to go to.clean and tidy
於 2023 年 10 月住了 2 晚

8/10 不錯

Lee

家人同遊
讚好：整潔度
Was a good location to Queenstown city center but could have used some updating. Front desk only operated until 5pm and was closed until the following morning. Parking was first come first serve and laundry facilities were adequate but pretty dirty.
於 2023 年 9 月住了 5 晚

6/10 一般

kaho

伴侶同遊
讚好：設施服務
不滿：整潔度和住宿狀況
決して綺麗とは言えませんが設備などは整っています。
於 2023 年 7 月住了 3 晚

6/10 一般

Ruo Yin

於 2023 年 7 月住了 3 晚

8/10 不錯

Phil

家人同遊
讚好：整潔度、設施服務和住宿狀況
Good affordable place to stay.
於 2023 年 7 月住了 2 晚

10/10 優異

Christine

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Excellent motel. Wonderful view of central Queenstown & wharf. Convenient walking distance to restaurants, attractions & activities. ( But somewhat a hike back up hill to hotel.)
於 2023 年 4 月住了 3 晚

8/10 不錯

Patti

多人同遊
讚好：整潔度和客房舒適度
Queenstown close to action
Good location, close to downtown. Room was good. We reserved two rooms, but the property only had one on their books. After showing the clerk my email confirmation we were given both rooms.
於 2023 年 4 月住了 2 晚

10/10 優異

david

於 2023 年 4 月住了 3 晚

8/10 不錯

Jane

讚好：整潔度
A great view and not expensive. Very comfortable bed.
於 2023 年 3 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度和客房舒適度
Enjoyed our stay. Great location and amazing view. Staff very friendly and helpful.
於 2023 年 2 月住了 2 晚

8/10 不錯

Grace

讚好：整潔度、設施服務和住宿狀況
The location is very convenient.
於 2023 年 2 月住了 3 晚

10/10 優異

Xiulin

家人同遊
讚好：整潔度和客房舒適度
Nice and valuable Motel.
Very good location and can walk to the town and skyline. Nice and valuable motel with helpful staff, we can see the nice view of the central Queenstown and skyline Gondola. But the Wi-Fi at the room was not very good, I will stay again next time.
於 2022 年 12 月住了 3 晚

10/10 優異

Sharon

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Conveniently located near the downtown/bay area (5 minute walk). Great view of mountains, bay and gondola. Spacious, comfortable. Cornelius was a great host, kind, informative, and provided excellent tips of the area and what to see.
於 2022 年 11 月住了 3 晚

8/10 不錯

Michelle

家人同遊, 多人同遊
Close to town, quiet and very warm lots of heaters and electric blankets. Was just a bit out dated and TV didn’t work but to be fair we didn’t ask for it to be fixed.
於 2022 年 9 月住了 3 晚

8/10 不錯

Moira

家人同遊
讚好：整潔度
Short staffed like all of Queenstown at this time but very helpful and friendly. Convenient location walkable to centre and restaurants. Very cold bathroom, not sure if the supplied fan device was supposed to be a heater. Heater in bed room very noisy at night. Reasonably comfortable place to stay. Great view. well supplied kitchenette.
於 2022 年 8 月住了 8 晚

8/10 不錯

Matt

多人同遊
讚好：住宿狀況
Close to town was bloody good
於 2022 年 7 月住了 5 晚

2/10 很差

K S

家人同遊
不滿：整潔度
Would be a great place if it was managed well.
The hotelier was passive and had limited hours. We had to request for the room to be cleaned, tpwels and even rubbish collection. When we arrived there were dirty towels in the room and mold along all the window sills. The laundry hours were bit convient for skiers and sorry to say in winter most vistors use the ski.fields and are away between 9 to 5. It would be a great property if there was more care given. Honestly every business is strugglimg with staffing, perhaps being in resort management is not for them.
於 2022 年 7 月住了 6 晚

8/10 不錯

真實旅客

讚好：整潔度和客房舒適度
於 2022 年 7 月住了 5 晚

10/10 優異

Analyn

家人同遊
讚好：整潔度、設施服務和住宿狀況
We liked our room so much although my children is looking for a TV cos the wifi is quite unstable. Otherwise, its great and I highly recommend.
於 2022 年 7 月住了 2 晚

10/10 優異

James

家人同遊
讚好：整潔度、設施服務和住宿狀況
We liked the layout of our apartment, the beds, the proximity to the town centre and the cost.
於 2021 年 12 月住了 2 晚
Simon 於 2021年12月31日的回應
Kia-Ora James Thank you for providing feedback of your recent stay. We are glad you had an enjoyable time here in Queenstown and Caples Court. We look forward to welcoming you back in the future. Regards

10/10 優異

Deb

讚好：整潔度、設施服務和住宿狀況
Very comfortable with a fantastic view!
於 2021 年 10 月住了 2 晚
Rose 於 2021年11月7日的回應
Thank you so much we are really happy you enjoyed your stay.

8/10 不錯

Talal

於 2021 年 7 月住了 3 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
great central location. very comfortable.
於 2021 年 7 月住了 5 晚
Rose 於 2021年7月15日的回應
Thank you we are very pleased you enjoyed your stay with us.