Thank you for your feedback Kin Wai!Kind regards,

Thank you for your positive review! We would be delighted to see you next time! Thank you, again.Kindest regards, GabrielaAssistant Front Office Manager

Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed our location and the view from the rooms. Please know your comments will be passed on to the relevant departments for perusal to help with our future improvement plans. We hope to welcome you again soon. Kind regards,GabrielaAssistant Front Office Manager

Hello Yorke, Thank you for taking the time to review your stay with us. We are happy you enjoyed your overall stay. We hope to welcome you again soon. Kind regards, Courtney Philpott Duty Manager

Hello Yorke, Thank you for taking the time to review your stay with us. We are happy you enjoyed your overall stay. We hope to welcome you again soon! Kind regards, Courtney Philpott Duty Manager

Thank you for taking the time to review your stay with us. I have passed your comments on to our housekeeping department to follow up on. Please accept our apology for any dissatisfaction. We hope we are able to welcome you again in the future. Kind Regards

Good Afternoon Shun Wei, Thank you for your wonderful review. We are thrilled you had a great time and hope to welcome you again in the near future. Kind Regards Harry F Guest Relations

Dear Yip, Thank you very much for taking time to review your recent stay with us. We are happy to hear that you enjoyed the full lake view room that does have a amazing view of lake Wakatipu and that the bedding did compensate for the room size expectations. We strive to offer our guests memorable stays. We hope to welcome you again here at Crowne Plaza Queenstown in near future. Kind regards,

Hi Kevin, Thank you for your review of Crowne Plaza Queenstown. We are thrilled you had a great time and hope to welcome you again. Kind Regards Harry F Guest Relations

Good Morning Bangwei, Thank you for your feedback. I am sorry you experienced a long wait time for your barista coffee in our restaurant. We do have a filtered coffee option available, which certainly would have been less wait time. Please feel free to reach out should you wish to discuss further. Thank you again. Kind Regards Harry F Guest Relations

Dear Yan Fen, Thank you for your review of Crowne Plaza Queenstown, we hope to welcome you again in the near future. Kind Regards - Harry Flynn - AFOM

Thank yo for taking the time to review your recent stay with us - we are so pleased you enjoyed our amazing location in town and the convenience of how close we are to the Lake and other activities. We hope to welcome you back again in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

Thank you for taking the time to review your recent stay with us - all the best for 2019! Kind Regards, Kimberley Purcell Rooms Division Manager

Thank you for taking the time to review your recent stay. Warm wishes for Christmas & New Year. Kind Regards, Kimberley Purcell Rooms Division Manager

Good Afternoon TERRY, Thank you for taking the time to review your recent stay with us - we appreciate your comments in regards to parking and have shared these with our management team for review. We hope to welcome you back again in the future. Kind Regards, Kimberley Purcell Rooms Division Manager

Thank you for your recent review - we are so pleased you enjoyed your stay. Kind Regards, Kimberley Purcell Rooms Division Manager

Thank you for taking the time to review your stay with us! We are so pleased you enjoyed our ideal location in town and you had such a memorable stay. We hope to welcome you back to the hotel again in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

Thank you for your wonderful review! Kind Regards, Kimberley Purcell Rooms Division Manager

Good Afternoon, Thank you for taking the time to review your recent stay with us - we are so pleased you enjoyed our ideal location in town and the surrounding town amenities. We appreciate your feedback in regards to water and will take this on board for future continuous improvement and planning. We hope to welcome you back to the hotel again in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

Good Afternoon Hon Piu William, Thank you for taking the time to review your recent stay with us - we are so pleased you enjoyed our ideal location in town. We hope to welcome you back again in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

Good Afternoon Joe, Thank you for taking the time to review your recent stay with us - we are so pleased you enjoyed our ideal location in town and the amazing views over the lake & mountains. We also have taken on board your comments as we are always looking to continuously improve and we appreciate your honest and constructive feedback. Kind Regards, Kimberley Purcell Rooms Division Manager

Good Afternoon Shu Jung, Thank you for your lovely review of your recent stay with us - we are so pleased you enjoyed our amazing location and friendly staff. Best wishes for your future travels, Kind Regards, Kimberley Purcell Rooms Division Manager

Good Afternoon Shu Jung, Thank you for taking the time to review your recent stay with us - we are so pleased you enjoyed the amazing views of Lake Wakatipu and our fantastic service staff. We hope to welcome you back to the hotel in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

Thank you for your lovely review of your recent stay with us. Kind Regards, Kimberley Purcell Rooms Divisions Manager

Thank you for your review of your recent stay with us Siu Kwan, I appreciate you taking the time to provide feedback and enjoyed our views and lovely staff - we are very proud of our staff and they are a valuable asset. We hope to welcome you back to the hotel again in the future, Kind Regards, Kimberley Purcell Rooms Division Manager

Dear Guest, Thank you very much for your review regarding your recent stay here at our hotel. We are sorry that your stay did not meet your expectations and that your breakfast experience was not reflective of the standards we pride ourselves on. Rest assured your comments have been noted and will be passed onto our Food & Beverage Manager who takes these on board to ensure we are continuously improving. Please note this is not up to our usual hotel standards and if you would like to provide further details, do not hesitate to contact us directly you will find our contact details on the Crowne Plaza Hotel Queenstown webpage. Thank you for acknowledging our Front Office team and our comfortable beds. Your feedback is important to us and we do hope to get the opportunity to welcome you back to the hotel again in the future for a better stay experience. Sincerely, Kimberley Purcell - Front Office & Reservations Manager

Thank you for your wonderful review of your recent stay with us CHI PAN, we appreciate you taking the time and are so pleased you enjoyed your time with us at Crowne Plaza Queenstown. Safe Travels, Kind Regards, Kimberley Purcell Front Office Manager

Dear guest, Thank you for your excellent rating of the Crowne Plaza Queenstown. We hope to welcome you back to our lovely hotel should you return to Queenstown in the future. Kind regards, Steven Stanley Duty Manager

Thank you for your five star review. Kind regards, Reinier Eulink General Manager Crowne Plaza Queenstown

Kia Ora Aziz,Thank you for taking a moment to share your recent experience at Crowne Plaza Queenstown. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Farah PradewiDuty Manager at Crowne Plaza Queenstown

Kia Ora Lou Ann,We are delighted to hear you had a good great time at Crowne Plaza Queenstown.Thank you very much for taking the time of reviewing our services.We will pass your comments to the Food and Beverages department for their consideration in future breakfast menu updates.We will be thrilled to service you again soon.Best regards,Martin E. Fernandez.Duty ManagerCrowne Plaza Queenstown.

Dear Chris,Thank you for choosing to stay with us at Crowne Plaza Queenstown and for taking the time to share your wonderful feedback. We're thrilled to hear that you had such a fantastic experience during your time with us, scoring us a perfect 5 out of 5!It's fantastic to know that our central location provided convenience for you and that you enjoyed a peaceful night's sleep in our quiet room. We're delighted that you found our buffet breakfast superb and that it kept you satisfied until dinner. The view from our restaurant truly is spectacular, and we're glad you got to experience it.Ivonne and Johnathon will be delighted to hear that their assistance enhanced your stay. Providing excellent service to our guests is always our top priority, and we're thrilled that they went above and beyond to make your stay memorable.Thank you for your kind words, and we would be honored to welcome you back for another enjoyable stay at Crowne Plaza Queenstown in the future.Warm regards,Jayme BlackmoreDuty Manager

Kia Ora Joan,Thank you for taking a moment to share your recent experience at Crowne Plaza Queenstown. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Farah PradewiDuty Manager at Crowne Plaza Queenstown

Kia Ora Theresa, Thank you for taking the time to provide us with some feedback. Unfortunatley we can only offer upgrades when we have availability to do so. We are also a 24 hour hotel so we do have guests arriving at all times during the night. We hope you understand that we sometimes do not have the option to upgrade our loyal guests. We hope we can welcome you back again in the near future. Nga Mihi Katie Morgan Duty Manager Crowne Plaza team

Kia Ora Michael,Thank you for your valuable feedback.We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises.We look forward to you staying with us again soon.Nga mihi,Semi Madanawa – Duty ManagerCrowne Plaza Team

Kia Ora Prabhu,Thank you for your valuable feedback.We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises.We look forward to you staying with us again soon.Nga mihi,Semi Madanawa – Duty ManagerCrowne Plaza Team

Kia Ora Mr. Warwick,Thank you for your valuable feedback!We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises and appreciated our service.We look forward to you staying with us again soon.Nga mihi,Eduardo Feliz – Duty ManagerCrowne Plaza Team

Kia Ora,Thank you for your valuable feedback!We appreciate your time in reviewing our services. We are sad to hear this wasn't what you expected. Hopefully, we'll have you again in the future to change your mind. Nga mihi,Eduardo Feliz – Duty ManagerCrowne Plaza Team

Thank you for your positive review. We look forward to your next stay with us!Kindest regards,Gabriela GomezFront Office Manager Crowne Plaza Queenstown

Kia Ora Helen,Thank you for your valuable feedback.We appreciate your time in reviewing our services and it is delightful to know that you enjoyed some aspects of your stay at the premises.We strive to make each stay as pleasant and comfortable as possible, and we take feedback seriously and will share your opinion with the other departments to make the necessary changes so we can provide a better experience in the future. We look forward to you staying with us again soon.Nga mihi,Semi Madanawa – Duty ManagerCrowne Plaza Team

Kia Ora, Thank you for taking the time to provide us with your feedback! We are thrilled to know you enjoyed your stay with us and we hope we can welcome you back in the near future. Kind regards Katie Morgan - Duty Manager Crowne Plaza team

Kia Ora,Thank you for staying with us and for your valuable feedback.I would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we take feedback seriously and will share your opinion with the other departments to make the necessary changes so we can provide a better experience in the future. Nga mihi,Semi Madanawa – Duty ManagerCrowne Plaza Team.

Kia Ora Patricia,Thank you for taking a moment to share your recent experience at Crowne Plaza Queenstown. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Farah PradewiDuty Manager at Crowne Plaza Queenstown

Kia Ora Toyoko,Thank you for taking a moment to share your recent experience at Crowne Plaza Queenstown. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Farah PradewiDuty Manager at Crowne Plaza Queenstown

Kia Ora Rishi,Thank you for taking a moment to share your recent experience at Crowne Plaza Queenstown. We are pleased to hear that you enjoyed the location of our hotel. We look forward to welcoming you back again soon.Kind Regards,Farah PradewiDuty Manager at Crowne Plaza Queenstown

Kia Ora Wendy,Thank you for taking a moment to share your recent experience at Crowne Plaza Queenstown. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon.Kind Regards,Farah PradewiDuty Manager at Crowne Plaza Queenstown