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皇后鎮聖莫里茨 - 美憬閣酒店的評價

5 out of 5
皇后鎮聖莫里茨 - 美憬閣酒店
10-18 Brunswick Street, Queenstown

評價

9.0

卓越

10 分評分，優異；1001 則評價中有 624 則" "
8 分評分，不錯；1001 則評價中有 266 則" "
6 分評分，一般；1001 則評價中有 75 則" "
4 分評分，欠佳；1001 則評價中有 31 則" "
2 分評分，很差；1001 則評價中有 5 則" "

9.4/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 11 月住了 1 晚

10/10 優異

Angela

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location, friendly service and good breakfast.
於 2018 年 10 月住了 1 晚

8/10 不錯

Zhan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服务很好
服务人员很热情。酒店位置在坡上，需要爬坡，湖景房窗子有点小了
於 2018 年 5 月住了 2 晚

8/10 不錯

Adela (New Zealand)

讚好：整潔度、住宿狀況和客房舒適度
不滿：職員與服務
Comfort room but hotel at hillside
The room is clean, comfort, spacious with modern and elegant design. But the hotel is a little far away from town, at hillside, a little not convenient. The staff in restaurant is not friendly and helpful. We went to have breakfast but no staff let me know my choices, just give us menu without brief orientation. No cup for the juice, breakfast seems not much choices. Frankly the view of restaurant is stunning. At the second day staying in hotel, I called to housekeeper to get pair of slippers, but I could only get that by called twice, I think they probably delivered to wrong room. when we checked in, no body let me know how to access wifi service.
於 2018 年 1 月住了 2 晚

4/10 欠佳

Rigi (HongKong)

讚好：職員與服務
不滿：整潔度
Dried blood stain found on pillow case
Soon as I booked the hotel, I was actually looking forward to stay at St Moritz because it was a 5 star hotel and the photos on internet looked grand. Frankly I was disappointed when arrived because it looked old outside the building and the elevator was very old too. The hotel was 20 years old as told by front desk (not mentioned on its website). Anyway, the room was spacious. No bath tub. I found dried blood stain on one of my pillow cases on day 2 after housekeeping. I dialed "9" and requested to change all my pillow cases but the male housekeeper only willing to change one of them. Also, shower area was never been cleaned. Used bottles such as shampoo and conditioner were left there until the last day I stayed so I needed to throw away by myself. No new toothbrush replaced unless I requested for it. I wrote my opinion about hygienic problem to front desk; on the same day, the housekeeper reported one red bull was missing in my fridge and cost me NZ8. I told front desk my fiance and I both never had any snacks nor drinks from mini bar. Hopefully nothing was charged on my credit card. I hope the manager of St Moritz saw this message and improved room hygiene quality.
於 2017 年 9 月住了 6 晚
Jo Finnigan 於 2017年10月1日的回應
Hello Rigi, thank you so much for your detailed review - I'm so sorry the hotel fell so short of expectations. I can assure you that our hygiene standards are exemplary, with cleaning standards independently audited. I am mortified though that you found a stain on a pillow slip! I understand this was swiftly remedied for you. Regarding amenities, it is usual practice to provide one dental kit per stay on request, so I'm delighted that we made an exception for you. Further, to reduce wastage, we leave toiletries that have been partially used, and always add fresh new ones to top up. I'm sorry you were left to dispose of the finished ones. Rigi, we are indeed celebrating our 20th year next year, and thanks to a room refurbishment are looking better than ever ! We hope to upgrade our elevators in the near future, but as I'm sure you'll appreciate, these are substantial pieces of machinery !! I hope this provides you with some clarity, & hope to welcome you back one day in the future. Jo Finnigan, General Manager

10/10 優異

lawkwokking (Hong Kong)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The bed is comfortable. The room is spacious. The buffet breakfat us nice. Staffs are friendly and helpful
於 2017 年 8 月住了 4 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice warm hotel
Nice hotel if you have a car. Walkable distance to the centre. But it's strange to me that the hotel has no specific standard of making the room as during the five nights I stayed there, the room is made up partially in different ways each time. beside that, it's very nice at a reasonable price

6/10 一般

Pei-ling (Taiwan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
舒適，適合年輕人或自駕旅遊
飯店舒適！步行十分鐘之內可到皇后鎮最熱鬧的區域。可是預訂飯店時，只知道離市區很近，不知道飯店位於山坡上，對沒有自己開車，上下陡坡都要拉著行李有點辛苦（尤其我的父母已經七十多歲），我們後來打電話給隔天的飯店，他們特別安排免費的接駁車來接我們。因為房價不算便宜，車程不到3分鐘，建議飯店可以提供接駁，體貼旅客。

8/10 不錯

donghai (上海)

讚好：整潔度、住宿狀況和客房舒適度
位置不错，设施略显陈旧的五星级酒店
酒店入住了两次，之间是套房，面对湖，但窗户不是很大。套房有洗衣机、可以做饭，面积很大。第二次入住的大床房，价格要便宜1/3.不是面对湖的。房间面积比较大。 总体感觉，酒店的家具设施有些旧了，需要更新。服务还可以，没有什么出彩的地方。如果有钱，可以住套房带凉台的就很好了。 位置离中心闹市区不远，走路过去就可以。

10/10 優異

Belma

讚好：整潔度、職員與服務和客房舒適度
挺满意的五星级
小规模的五星级，在小山丘上，设施和服务都挺棒，可惜停车要收费了。 总体性价比很高。早餐也一般，不过餐厅能看到一点湖景。

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

Paul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
客房/酒店整潔，酒店設施五星級，服務質素很高，可惜第一天竟漏了我們有包括早餐，後來道歉，已做成客人難堪，酒店位置在斜坡上。

10/10 優異

Ronny

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
excellent experience
The location of the hotel is just next to the center of the town. The room is very clean, big and comfortable, which is good for family with kids. The hotel staffs are so nice and patient. They can help you to book anytickets around Queenstown for any activities. We asked them to booked gondola, luge and bungy. You just need to pay for them when you check out at the end. Hotel will not charge any extra. Breakfast is very nice with excellent view of the lake and mountains. Many local people told us it's the best hotel in the town.

10/10 優異

Sarah

親子同遊
Amazing service and beautiful hotel .
於 2024 年 5 月住了 1 晚

4/10 欠佳

RYOTA

不滿：整潔度和職員與服務
於 2024 年 4 月住了 3 晚

10/10 優異

Amarjit Singh

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful views and very friendly staff
於 2024 年 3 月住了 2 晚

10/10 優異

Roger

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice property. Rooms are a nice size. Only issue is that it is an uphill walk to the hotel from the Queenstown Harbour. Would be nice if they had a shuttle to take you up the steep hill for those who walk.
於 2024 年 2 月住了 3 晚
Kirsten Scott 於 2024年3月5日的回應
Dear Roger,Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kirsten ScottGuest Experience Executive

8/10 不錯

Coco (Newport Coast)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is on a steep hill. The hotel staffs are super friendly, and on site restaurant is very nice. We especially enjoyed the egg station and pancake station. My room is facing the back, a little noisy.
於 2024 年 2 月住了 3 晚
Kirsten Scott 於 2024年3月5日的回應
Dear Coco,Thank you for taking the time to review your recent stay at Hotel St Moritz! I'm glad that you enjoyed your stay overall and hope to see you again very soon.Sincerely,Kirsten ScottGuest Experience Executive

10/10 優異

Douglas (Golden)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place and very nice staff. Tight parking.
於 2024 年 2 月住了 2 晚
Kirsten Scott 於 2024年3月5日的回應
Dear Douglas,Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kirsten ScottGuest Experience Executive

10/10 優異

Terry

於 2024 年 1 月住了 2 晚
Kirsten Scott 於 2024年3月5日的回應
Dear Terry,Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kirsten ScottGuest Experience Executive

8/10 不錯

Ikko

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚

8/10 不錯

真實旅客

家人同遊
讚好：職員與服務和住宿狀況
Good hotel, in need of improvement
The hotel is beautiful and has a great location near the town center and a great view of the lake. The staff always tried their best to provide the best service. Some issues, however: - The room cleaning could have been done better. We would constantly find trash or misplaced things. - For some reason, the cleaning staff would leave vacuum cleaners on the halls of the hotel, which became risky obstacle courses. - Finally, I don't know if it was a city-wide issue, but tap water was unsafe to drink, and we had to boil it daily. The cleaning staff never refilled the kettle or provided clean water in the room, which was a nuisance.
於 2023 年 12 月住了 3 晚

10/10 優異

Peter

於 2023 年 12 月住了 2 晚
Kirsten Scott 於 2024年3月5日的回應
Dear Peter, Thank you for the great review of Hotel St Moritz! I'm glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kirsten ScottGuest Experience Executive

10/10 優異

Ross

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was terrific, best bed and pillows of our trip. Parking was very convenient and is an easy walk into town. Only issue was the bar manager who was serving us - he seemed very stressed and the drinks we were served were very disappointing- all other staff we had contact with were outstanding.
於 2023 年 12 月住了 2 晚

6/10 一般

SIMON

於 2023 年 11 月住了 3 晚

10/10 優異

Mike

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The feeling of a boutique high quality hotel with outstanding service. Rooms are well appointed and maintained.
於 2023 年 11 月住了 2 晚

10/10 優異

Gustavo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff. Especially Kursten made out entire visit. The hotel is absolutely beautifully with views only one can dream of. Absolutely amazing hotel.
於 2023 年 11 月住了 3 晚

8/10 不錯

Crystal

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely location and hotel. It didn't quite give 5 star vibes (closer to 4). The rooms didnt have power points on the bed side tables without having to unplug items which is always a pet peeve of mine if hotels (particularly 5 star) are not allowing for. We also had an issue with the vouchers given in lieu of room service which explicitly state "for use at any time" but when we tried to redeem for a drink during happy hour, we were told they were not able to be used during happy hour. All in all though, it was a pleasant stay and we may consider staying again.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 3 晚

10/10 優異

Paul

於 2023 年 11 月住了 3 晚

8/10 不錯

Peter

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice stay, clean and tidy, staff were helpful...
於 2023 年 10 月住了 3 晚

10/10 優異

Joseph

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved my stay, I would definitely return 💯
於 2023 年 9 月住了 4 晚

10/10 優異

Oliver

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely property with very friendly staff who were always available to help. The hot tub garden was a nice way to spend some time after a busy day of sightseeing. Our suite was huge and fitted to a high standard. The balcony was a great place to watch the sunset over the mountains
於 2023 年 9 月住了 3 晚

10/10 優異

Mark

讚好：整潔度、職員與服務和住宿狀況
Great option. Only slight complaint was the building in front blocked out view a bit. We were on level three so try to be higher than that. Otherwise great room. Quiet and very nice
於 2023 年 8 月住了 2 晚

8/10 不錯

Christopher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A Room without a View
Customer service throughout was excellent. Breakfast was ok. My room was on the 7th floor overlooking the dark front entrance of the hotel. There was no natural light even during the day.
於 2023 年 8 月住了 3 晚

10/10 優異

Donna Kennedy

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were excellent - restaurant staff were so polite & lovely & helpful. As was the reception team! Would definitely stay here again
於 2023 年 7 月住了 3 晚

10/10 優異

Mark

伴侶同遊
讚好：設施服務
Stayed at st Moritz 3 times now and it continues to impress,and would recommend the place to anyone looking for quality accommodation… If i was to be picky I’d say you should be able to turn the lights off from the kitchenette and not walk back down to the entrance…and if I was really picky I’d suggest a soft closing toilet seat only because I knocked it a couple of times and it crashed down The decor and furniture,bed just quality,the ability to close the bedroom of was just brilliant dark and peaceful just perfect and good sleep
於 2023 年 7 月住了 3 晚

10/10 優異

ANH

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cabin in the wood style, very cosy. Friendly staff and quiet.
於 2023 年 7 月住了 5 晚

10/10 優異

Abhi (Wakerley)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Lovely hotel, large spacious suites
於 2023 年 7 月住了 7 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚

10/10 優異

Michelle

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing views
From the minute the airport transfer dropped us and staff greeted us at the front door to the breakfast that we loved , the amazing views from our balcony the cleaning staff, the speed of the lifts. We absolutely loved our stay. Our only issue was the aircon in the room got very hot through the night and wouldn’t go lower. Obviously controlled by hotel and made sleeping uncomfortable some nights. We would definitely return. Great location and easy walk to restaurants and all your needs in town
於 2023 年 5 月住了 5 晚

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The room and the view were great. It was not easy to get down to the main road by foot. Slippery roads on a steep incline should not be part of entering or leaving without a car.
於 2023 年 6 月住了 2 晚

10/10 優異

Evelyn

於 2023 年 6 月住了 6 晚

4/10 欠佳

Wenli

讚好：職員與服務
不滿：住宿狀況
inconvenient and outside dirty
於 2023 年 6 月住了 4 晚

6/10 一般

Fatima

讚好：整潔度
於 2023 年 6 月住了 3 晚

4/10 欠佳

Mark

伴侶同遊
讚好：整潔度
不滿：職員與服務和住宿狀況
於 2023 年 6 月住了 2 晚

10/10 優異

Venessa

讚好：整潔度、職員與服務和住宿狀況
We just had 3 nights at Hotel St Moritz and from the moment we arrived we knew we had made a great choice. Awesome location just a few minutes walk from town but that right distance away to be so quiet and with amazing views of the lake. We had the 1 bedroom Lakeview room which were so spacious and comfortable. Beautiful decor and amenities. Breakfast was a great experience with plenty of choice and more of those spectacular views. Highly recommended.
於 2023 年 5 月住了 3 晚

8/10 不錯

Geoffrey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the view from dining room and beautiful lobby. Hill setting a bit challenging after a big night. Our only disappointment was calling reception to check we could watch the Warriors game in our room to be told I think so but you will have to check. We were at a sports bar when we called. It was playing the game. We risked the walk home. And yes did have the game ... so spent some time in the hot tub before kickoff
於 2023 年 4 月住了 3 晚

10/10 優異

Taehee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 2 晚

6/10 一般

Michelle

於 2023 年 4 月住了 1 晚