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查普希爾萬怡酒店的評價

3 out of 5
查普希爾萬怡酒店
100 Marriott Way, Chapel Hill, NC

評價

8.8

優異

10 分評分，優異；1000 則評價中有 622 則" "
8 分評分，不錯；1000 則評價中有 232 則" "
6 分評分，一般；1000 則評價中有 88 則" "
4 分評分，欠佳；1000 則評價中有 33 則" "
2 分評分，很差；1000 則評價中有 25 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Guotong

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2021 年 9 月住了 1 晚

10/10 優異

Chao

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 8 月住了 1 晚
Charlotte 於 2021年8月22日的回應
Thank you for staying with us, we appreciate your feedback!

6/10 一般

Brent

讚好：整潔度
於 2024 年 4 月住了 4 晚

10/10 優異

Cassandra

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great , nice stay , felt safe
於 2024 年 4 月住了 1 晚

10/10 優異

John

讚好：整潔度、職員與服務、設施服務和住宿狀況
Efficient check in. Excellent room. Very nice surroundings, i.e., short walking path around property.
於 2024 年 4 月住了 2 晚

10/10 優異

Patrice (Springfield)

家人同遊
讚好：整潔度、職員與服務和住宿狀況
One overnight stay, Sat 5pm- Sun 11am next morning. The hotel was clean and welcoming. However, I did have trash in the bathroom trashcan in my room. At check in I was informed of the free breakfast and given the Bistro card showing "Redeemable for One Breakfast Entree & One Grande Coffee of the Day" times it was available, Mon-Fri: 6am-10am Sat & Sun: 6:30am-11am. I went to the Bistro at 10:42am prior to checking out and I was informed that they closed at 10:30. I inquired to the young lady at the bar was this a one time occurrence, she responded, No and proceeded to do what she was doing. I went over to the front desk to check out and brought it to the attention of the front desk personnel that the Bistro card shows breakfast ends at 11am on Sunday. She informed me that, no it's 10:30am. I would like the manager or corporate to be aware to follow through on the services you advertise. Often selecting a hotel is based on the additional amenities offered. Please consider reprinting your Bistro cards or display signage with the correct times of operation. I would stay at this Marriott location again.
於 2024 年 4 月住了 1 晚
William Rosales 於 2024年4月25日的回應
Dear Patrice,Thank you for taking the time to share your feedback from your recent stay with us. We are pleased to hear that you found our hotel clean and welcoming. However, we deeply apologize for the inconsistencies and inconvenience you encountered regarding the Bistro's operating hours and the condition of your bathroom upon arrival.Please be assured that your comments have been shared with our housekeeping and Bistro teams to ensure our standards are fully met and communicated accurately to all our guests. We understand how important accurate information and reliable services are to enhancing your stay, and we regret any miscommunication that occurred.We are currently reviewing materials, including the Bistro cards, to ensure that all information is correct and clearly communicated. Your experience has highlighted a need for us to improve in this area, and we are taking immediate steps to address these issues.Thank you once again for your valuable feedback. We appreciate that you would consider staying with us again, and we look forward to the opportunity to better serve you in the future, ensuring a seamless and enjoyable experience.Warm regards,William RosalesGeneral Manager

10/10 優異

Kevin

家人同遊, 伴侶同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
💪
於 2024 年 4 月住了 2 晚

8/10 不錯

LELIO

家人同遊
讚好：職員與服務和設施服務
Good customer service, nice location and good room sizes
於 2024 年 4 月住了 1 晚

10/10 優異

James G

讚好：整潔度、職員與服務和住宿狀況
very comfortable
於 2024 年 3 月住了 2 晚

10/10 優異

Arlene

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Comfortable and welcoming. Small but good dinner dining option.
於 2024 年 3 月住了 1 晚

6/10 一般

Francesco

不滿：住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

Kristine

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

AraLeigh

讚好：住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Martha

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Stacie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

8/10 不錯

Kevin

多人同遊
讚好：職員與服務和住宿狀況
Nice clean place - nice people at front desk
於 2024 年 1 月住了 1 晚

4/10 欠佳

Brian

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 1 月住了 2 晚

10/10 優異

Phyllis

家人同遊
The facility smells amazing, so fresh and the staff are extremely accommodating.
於 2024 年 1 月住了 1 晚

10/10 優異

Alfred

於 2024 年 1 月住了 1 晚

10/10 優異

Ryan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
My TV did not work in my room. The front desk person, Chris, gave me another room and provided complimentary service for the inconvenience.
於 2024 年 1 月住了 1 晚

10/10 優異

Andrea

讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel staff were very friendly. The hotel is located within walking distance of a game day shuttle. The room was clean with comfortable beds. Our only complaint was the walls are very thin. We were in an adjoining room, and our neighbor’s cough kept waking us up throughout the night. Nonetheless, we will definitely stay here again.

10/10 優異

John

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My family and I were thrilled with the hotel. Room was clean and the bed and pillows were very comfortable. When we got off the elevator we saw our room was the first door, and maybe we got lucky with considerate guests, but it was still a quiet night's sleep. We appreciated the front desk giving us all the bottled water we needed or wanted--seems like many places would charge you for that. Finally, the hotel is literally across the street from the Friday Center which was convenient for picking up a bus to take us to the Smith Center. Will return again.
於 2023 年 12 月住了 1 晚

10/10 優異

krystle (santa fe)

親子同遊
讚好：整潔度、職員與服務和住宿狀況

10/10 優異

Justin

於 2023 年 12 月住了 1 晚

10/10 優異

DEBRA

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was friendly, helpful and upbeat. I still don't know how many points or rewards towards free night?
於 2023 年 11 月住了 1 晚

8/10 不錯

Carol (Acworth)

親子同遊, 伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The place is dated, but it was clean and made sense. Indoor pool was a plus for our granddaughters. Connectivity should be updated. My husband was disappointed with the lack of complementary coffee in the lobby. The bed was comfortable. Linens were nice.
於 2023 年 11 月住了 3 晚

10/10 優異

Gabriel

於 2023 年 11 月住了 4 晚

6/10 一般

Elton (JASPER)

家人同遊, 伴侶同遊
讚好：整潔度和住宿狀況
不滿：設施服務
Clean towels and coffee with cups should have been provided on day 2
於 2023 年 11 月住了 2 晚

10/10 優異

Shannon

讚好：整潔度、職員與服務和住宿狀況
Staff were very friendly and helpful! Customer service was outstanding!
於 2023 年 11 月住了 2 晚

2/10 很差

Kevin

於 2023 年 11 月住了 1 晚

6/10 一般

Paul

家人同遊
讚好：住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚

6/10 一般

Alexis

於 2023 年 10 月住了 2 晚

10/10 優異

Ali

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It’s a great location, and all the amenities I needed was there.
於 2023 年 10 月住了 2 晚

8/10 不錯

LAMECK

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great ambience
I had an amazing experience. I am so sure to stay here again in future
於 2023 年 10 月住了 6 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent location in Chapel Hill.
於 2023 年 10 月住了 2 晚

10/10 優異

Krystan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

8/10 不錯

kayce

於 2023 年 10 月住了 1 晚

10/10 優異

Marianne

於 2023 年 10 月住了 7 晚

10/10 優異

Ana

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you for the 10/10! We hope to see you again soon.

10/10 優異

REES TERRY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The hotel was very convenient for the needs of our visit to Chapel Hill. The staff were attentive and very helpful. I certainly re Commend the hotel to other people.
於 2023 年 9 月住了 6 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you for the 10/10 review. We hope that you will visit us again for any future stays in the Chapel Hill area. Take care.

10/10 優異

Frances

讚好：整潔度和職員與服務
於 2023 年 10 月住了 1 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you Frances for the 5/5 review! We hope that you will visit us again soon.

6/10 一般

Douglas

Super scary slippery tub and safety handle was in the wrong place so useless.
於 2023 年 9 月住了 3 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you for the feedback Mr. Douglas. We certainly appreciate it. We have passed this information along to our team and we hope that you will visit us again in the future.

10/10 優異

Heather

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice atmosphere
於 2023 年 9 月住了 1 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you for the 5/5 review Heather. We hope you will visit us again soon for any future travel needs you may have. Until then, take care.

10/10 優異

Olaf

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly service, at all levels, from check in to room service, good price, convenient location, quiet.
於 2023 年 9 月住了 3 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you for the 10/10 review. We appreciate your business and hope that you will visit us again soon for any future travel needs you may have.

8/10 不錯

Jean R

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenience was A++ for this trip and this hotel was A+++. Staff were awesome, willingness to accommodate our needs perfect, and availability were excellent. Our wishes were that the bathrooms were bigger and a more acceptable coffee arrangement in the room was accessible.
於 2023 年 9 月住了 2 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you for your feedback from your stay. We have passed along your recommendations to our Corporate Team for review and consideration. We appreciate your business and hope that you will stay with us again for any future needs you may have in the Chapel Hill area. Take care.

10/10 優異

John

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very convenient to UNC and surrounding area. Clean, quiet and friendly. Our #1 choice when traveling to the triangle.
於 2023 年 9 月住了 2 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you for the 5/5 review! We appreciate your feedback and we hope you will visit us again soon.

10/10 優異

karen

讚好：整潔度、職員與服務和住宿狀況
Comfy and clean
於 2023 年 9 月住了 1 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you for the 5/5 rating. We really appreciate your business and hope that you will visit us again soon. Take care.

8/10 不錯

Daniel

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location. Very clean
於 2023 年 9 月住了 2 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you for your feedback. We appreciate your business and hope that you will consider staying with us again in the future.

10/10 優異

Connie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our grandson was having surgery at UNC childrens hospital. The hotel was a short drive. Awesome frontWould definitely stay here again.desk staff. Very clean and the beds were comfy.
於 2023 年 9 月住了 5 晚
Courtney R, Atma Hotel Group 於 2023年10月19日的回應
Thank you for the 5/5 rating Ms. Connie. We certainly appreciate your feedback and we are sending love & strength to your grandson on his road to recovery. We hope to see you again soon.