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希爾頓羅利北山酒店的評價

3.5 out of 5
希爾頓羅利北山酒店
3415 Wake Forest Rd, Raleigh, NC

評價

8.0

很好

10 分評分，優異；1001 則評價中有 455 則" "
8 分評分，不錯；1001 則評價中有 242 則" "
6 分評分，一般；1001 則評價中有 140 則" "
4 分評分，欠佳；1001 則評價中有 83 則" "
2 分評分，很差；1001 則評價中有 81 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.6/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Taffee (Henderson)

讚好：整潔度、職員與服務和住宿狀況
It was clean and convenient.
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月30日的回應
Thank you for the great feedback!

8/10 不錯

Michell Allen

家人同遊, 伴侶同遊, 多人同遊
讚好：整潔度和職員與服務
The hot tub was not working when we went, no towels at the pool. Floor 2 employee only closet was had billowing weed smoke cloud coming out. Many patrons were vaping at the pool and in the stairwell.
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月29日的回應
Thank you for your feedback, we wil look into these issues.

6/10 一般

Orlando

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月29日的回應
Thank you for the feedback, let us know how we can make your stay better.

10/10 優異

Geno (Olney)

Great stay
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月26日的回應
Thank you for your feedback, visit us again soon!

10/10 優異

Chris

家人同遊
讚好：整潔度和職員與服務
Some elements of the grounds were in disrepair but overall the facility seemed safe and well staffed
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月22日的回應
Thank you for your feedback

2/10 很差

Matthew

家人同遊, 親子同遊
不滿：職員與服務、設施服務和住宿狀況
Worst hilton I've ever stayed at, didn't clean our room, restock towels, toilet paper, etc. Hot tub was down, no on site laundry. Overpriced for what you get.
於 2024 年 4 月住了 5 晚
Kelli F 於 2024年4月22日的回應
Thank you for your feedback

8/10 不錯

nathan

讚好：整潔度、職員與服務和住宿狀況
Everything was good
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月21日的回應
Thank you for your feedback

6/10 一般

Kimberly

家人同遊
This property needs a lot of work to be charging the prices. Elevators are way too small and way too slow. The pool area was disgusting and the hot tub was not even working. Staff was not accommodating when we needed towels in the pool area. Had to walk back to our room dripping wet. The ladies restroom was constantly out of toilet paper.
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月20日的回應
Thank you for your feedback

10/10 優異

Ciera

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月20日的回應
Thank your for your feedback

10/10 優異

Kiscegdia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was nice and clean. Staff was very nice and friendly. Would definitely go back when in the area.
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月15日的回應
Thank you for the feedback

6/10 一般

James

商務旅客
讚好：整潔度
不滿：職員與服務和住宿狀況
Ceiling damage and rusty light fixtures in the room. Plugs not easily accessible. Driver (Thomas) very rude while I was eating at the bar. The rest of the staff was excellent. Hotel could use some updating and repair. I've paid less for more.
於 2024 年 4 月住了 3 晚
Kelli F 於 2024年4月11日的回應
Thank you for your feedback

6/10 一般

Kimberly (Raleigh)

家人同遊
讚好：整潔度
不滿：設施服務
Indoor pool not open and was not informed when booking. Not enough staff at check in. Had to wait 20 minutes to get service. Room decor dated. Refrigerator not cold. Best ice bucket ever! Clean!
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月11日的回應
Thank your for the feedback

8/10 不錯

Zachary

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice staff and clean rooms
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月11日的回應
Thank you for your feedback, stay with us again soon!

10/10 優異

Dean

讚好：整潔度、職員與服務和設施服務
The door in the bathroom needs to be replaced. It is rotting away.
於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月9日的回應
Thank your for your feedback, we will alert engineering

8/10 不錯

Tien

伴侶同遊
讚好：整潔度和職員與服務
Friendly staff, cost made sense for what you’re getting. Did what it needed to do no complaints!
於 2024 年 4 月住了 3 晚
Kelli F 於 2024年4月9日的回應
Thank you for the feedback

6/10 一般

Daiquon

不滿：住宿狀況
Had a good night
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年4月9日的回應
Thank you for your feedback

2/10 很差

Jasmine

多人同遊
讚好：整潔度
不滿：職員與服務
We were not able to stay at this hotel during our vacation due to “overbooking” although we reserved our room MONTHS in advance. We were forced to find somewhere else to stay.
於 2024 年 4 月住了 3 晚
Kelli F 於 2024年4月9日的回應
We apologize for the inconvenience, third party systems overbooked multiple hotels in the area. Thank you for the feedback

10/10 優異

tomas

於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月26日的回應
Thank you for your feedback, visit us again soon!

10/10 優異

Gavin

於 2024 年 4 月住了 1 晚
Kelli F 於 2024年4月26日的回應
Thank you for your feedback

6/10 一般

Nikia

讚好：整潔度和住宿狀況
I really wish it was Stated that the Hotel has a cintract with a swimming company and that they come in and take over half of the pool and paying hotel customers have to utilize the pool around them.them First
於 2024 年 3 月住了 2 晚
Kelli F 於 2024年4月4日的回應
Thank you for the feedback

8/10 不錯

Ronald

讚好：整潔度、職員與服務和住宿狀況
Last morning as I was leaving light would not turn off. When I came back from first day out there was nothing done to room. No clean towels. Water from shower runs out into bath room, had towel down to stand on became soaked.
於 2024 年 3 月住了 2 晚
Kelli F 於 2024年3月31日的回應
Thank you for the feedback

10/10 優異

Charlie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月31日的回應
Thank you for your feedback

8/10 不錯

Ray

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
Everything was good. The only tiny issues I had was one of the concierge was a little ride when asked about turning on the heater, and that the tub stopped up quickly during a shower
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月31日的回應
Thank you for the feedback

8/10 不錯

Andrea

伴侶同遊
讚好：整潔度、職員與服務和設施服務
This is an older property and the renovations are nice.
Kelli F 於 2024年3月29日的回應
Thank you for the feedback

10/10 優異

Morgan

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Wonderful stay for a quick business trip! Thank you
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月27日的回應
Thank you for the feedback

8/10 不錯

Lisa

讚好：整潔度、職員與服務和住宿狀況
Front desk was great! Wait staff at breakfast was average.
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月27日的回應
Thank you for the feedback

8/10 不錯

Suzanne (Gibsonville)

讚好：職員與服務和住宿狀況
We were given an older room, although it was on a high floor. The bed was very uncomfortable and we both woke with backaches from a very old style mattress. Breakfast was not included with the cost of the room, but since we experienced difficulty with our keycard working x5, we were added to “the list”. Choices were decent and fresh. Service was excellent. Dining room was clean and comfortable.
於 2024 年 2 月住了 1 晚
Kelli F 於 2024年3月26日的回應
Thank you for the feedback

6/10 一般

BERNADINE

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Kelli F 於 2024年3月27日的回應
Thank you for the feedback

8/10 不錯

Vickie

讚好：整潔度
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月27日的回應
Thank you for the feedback

6/10 一般

Nick

於 2024 年 3 月住了 2 晚
Kelli F 於 2024年4月15日的回應
Thank you for the f

10/10 優異

Aaron

於 2024 年 3 月住了 2 晚
Kelli F 於 2024年4月15日的回應
Thank you for the feedback

6/10 一般

Crystal

親子同遊
不滿：整潔度、設施服務和住宿狀況
I been to this hotel several times for the past couple years and the hotel rooms itself need an upgrade. The wallpaper looks dirty, ceiling paint was coming apart and cracked, carpet was dirty needed a good shampoo or replacement. The shower knobs were rusty and ants were coming out of the shower at night. The overall quality is dated from the pictures that had water damage to the fire safety equipment. And lastly the elevators were dark and sound as though it needed new mechanics.
於 2024 年 3 月住了 2 晚
Kelli F 於 2024年3月26日的回應
Thank you for your feedback, we are up for renovations this year!

10/10 優異

Music

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in attendant was awesome
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月26日的回應
Great to hear! Thank you for the feedback

8/10 不錯

Wilmer

於 2024 年 3 月住了 1 晚
Kelli F 於 2024年4月15日的回應
Thank you for the feedback

4/10 欠佳

Gary

商務旅客
不滿：職員與服務和住宿狀況
Pool didn’t work
於 2024 年 2 月住了 1 晚
Kelli F 於 2024年3月22日的回應
Thank you for the feedback

10/10 優異

SAMUEL

Nice reception, rooms are beautiful
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月21日的回應
Thank you for the feedback

4/10 欠佳

Vladimir

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Hilton front end employees should be given a class on what questions are not polite to ask their customers during check in. For example, if they hear some accent and a customer upond asking tells that he or she came from New Jersey, don't ask where did they come from before NJ. The customer may think that this is not a welcome sign. The other dissapointment was that a room safe did not work in the first assigned room, the good think the room was changed upon our request. Both rooms did not have a light switch at the entrance door and the guests have to go into completely dark room at night and look for the switch on the table lamp in order to get some light. Another surprise was that rooms are not being serviced during the stay. It appears that the houskeeping in the hotel needs to be requested 12 hours in advance. Ice machine did not produce ice, only noise was coming out of it. My advise: avoid this hotel. I am surpised Hilton has its name on it.
於 2024 年 3 月住了 2 晚
Kelli F 於 2024年3月21日的回應
Thank you for your feedback. we apologize for the inconvenience durig your stay!

10/10 優異

Patricia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly, knowledgeable staff. I always feel at home here. I stay here several times a year when I'm in North Carolina
於 2024 年 3 月住了 4 晚
Kelli F 於 2024年3月18日的回應
Thank your for the feedback, stay with us again soon!

10/10 優異

Gary

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful hotel. Clean.
於 2024 年 3 月住了 3 晚
Kelli F 於 2024年3月12日的回應
Thank you for the feedback, we are thrilled you enjoyed your stay

10/10 優異

Aaron

於 2024 年 3 月住了 1 晚
Kelli F 於 2024年4月1日的回應
Thank you fpr your feedback

6/10 一般

Judd

All good
於 2024 年 2 月住了 1 晚
Kelli F 於 2024年3月12日的回應
Thank you for the feedback, let us know how we can make your stay better.

2/10 很差

Derek

不滿：整潔度和職員與服務
Had roaches in my room. Definitely deserve a refund
於 2024 年 3 月住了 2 晚
Kelli F 於 2024年3月18日的回應
We apologize for the inconvenience

10/10 優異

Anneila

於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月11日的回應
Thank you for the feedback

6/10 一般

MELVIN

讚好：職員與服務和設施服務
Bed wasn’t very comfortable didn’t c where I could get ice on the floor I was on
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月6日的回應
We apologize for the inconvenience, thank you for the feedback!

4/10 欠佳

William

不滿：整潔度、職員與服務和住宿狀況
Roach and peeling paint
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月8日的回應
Thank you for the feedback, Let us know how we can make your next stay beter.

2/10 很差

Candis

讚好：整潔度
不滿：職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Kelli F 於 2024年3月6日的回應
Thank you for the feedback, let us know how we can make your stay better next time!

8/10 不錯

Reyna (Blacksburg)

親子同遊
Snack area in lobby was a huge plus. Indoor pool was nice. The hot tub was not working. Also, there was a kids swim class in the pool at the same time, so it was a little chaotic.
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月4日的回應
Thak you for your feedback! We apologize for the inconvenience.

8/10 不錯

Stephanie

於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月24日的回應
Thank you for the feedback

10/10 優異

Theresa (Raleigh)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Kelli F 於 2024年3月7日的回應
Thank you for the feedback!

10/10 優異

David (Fayetteville)

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very Clean
於 2024 年 3 月住了 1 晚
Kelli F 於 2024年3月2日的回應
Thank you for the feedback!