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努特菲德修道院溫泉酒店的評價

4 out of 5
努特菲德修道院溫泉酒店
Nutfield Road, Nutfield, Redhill, England

評價

8.8

優異

10 分評分，優異；353 則評價中有 196 則" "
8 分評分，不錯；353 則評價中有 103 則" "
6 分評分，一般；353 則評價中有 32 則" "
4 分評分，欠佳；353 則評價中有 14 則" "
2 分評分，很差；353 則評價中有 8 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Esirigho

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nice hotel.
於 2024 年 3 月住了 1 晚

8/10 不錯

Andrew

讚好：整潔度、職員與服務和住宿狀況
Friendly staff, classy hotel
於 2024 年 4 月住了 1 晚

10/10 優異

Tim

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly helpful staff beautiful surroundings highly recommended
於 2024 年 3 月住了 1 晚

10/10 優異

PAMELA (Winter Springs)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Sandra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

8/10 不錯

mrs helen l

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were excellent, going the extra mile to be helpful and accommodating. Special shout out for Ben on front of house, superb service!
於 2024 年 2 月住了 1 晚
GM 於 2024年2月25日的回應
Dear Mrs Helen I, Thank you for the lovely comments in regards to our staff, but in particular Ben. He was thrilled to read your feedback.Please do come back and visit us again in the not so-distant future.Warm Regards,Richard StoreyGeneral Manager

10/10 優異

Catherine

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Beautiful building, faultless staff, excellent food and drinks. Thank you so much!
於 2024 年 2 月住了 1 晚
GM 於 2024年2月25日的回應
Dear Catherine,thank you for taking the time to submit your feedback. I am pleased to read that you enjoyed the building, the staff, food and drinks. Please come back and visit us soon again. Warm Regards,Richard Storey General Manager

10/10 優異

Paul

於 2024 年 1 月住了 1 晚
Richard 於 2024年1月24日的回應
Dear Paul,thank you for taking the time to submit 5/5 rating. I am pleased to know that your visit was flawless.Please come back and visit us soon again. Warm Regards,Richard StoreyGeneral Manager

10/10 優異

steven

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Birthday party with friends
Great meal with friends in a private room excellent service through the night thank you to all the staff
於 2023 年 12 月住了 1 晚

8/10 不錯

Anna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Short break
Hotel is lovely and clean, food was amazing and service is very attentive. From my prospective the only down side is to get to the spa you have to leave the hotel which, when it’s raining isn’t so great. But 100% would recommend.
於 2023 年 11 月住了 1 晚

10/10 優異

Moira L. (Rickmansworth)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Great place with lovely people
於 2023 年 10 月住了 1 晚
Richard 於 2023年11月9日的回應
Dear Moira L,Thank you for your kind words and fabulous rating. Please come and visit us soon again. Warm RegardsRichard StoreyGeneral Manager

10/10 優異

Kathleen

於 2023 年 10 月住了 2 晚
Richard 於 2023年11月9日的回應
Dear Kathleen,Thank you for the fabulous rating. Please do come back and visit us again. Warm Regards,Richard Storey,General Manager

2/10 很差

Vahid

不滿：職員與服務、住宿狀況和客房舒適度
Doenst worth it
We stayed for a night as our flight delayed. We checked in around 8 pm, the lady working there was not happy and helpful at all. Pointing me to the exit door in the car park to get to my room! When I asked we have two heavy luggages, she still insists that’s the shortest way to get to our room. We paid £400 for a night! The breakfast is minimum; the buffet was empty and they had short of staff! It’s a shame because the building has some characters and beautiful garden!
於 2023 年 9 月住了 1 晚

10/10 優異

Frank

讚好：整潔度、職員與服務和住宿狀況
Good
於 2023 年 9 月住了 1 晚

10/10 優異

Derek

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 2 晚
Richard Storey 於 2023年8月22日的回應
Dear Derek, Thank you very much for taking your time to share your feedback with us. I am delighted that your stay was worthy of near-perfect scores and I have shared these very positive ratings with all of the team here .Thank you once again for your kind help. I do hope we can look forward to welcoming you back to Nutfield Priory in the not-too-distant future.Warm regardsRichard StoreyGeneral Manager

10/10 優異

Sally (Epsom)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The food was amazing!!! The service in the restaurant was superb. The Chef made us a special dessert to celebrate our 30th Wedding Anniversary.
於 2023 年 7 月住了 1 晚
Richard 於 2023年8月6日的回應
Dear Sally,thank you for taking the time to post your review. Alec our Head Chef is very pleased to read that you enjoyed the food. I hope you had a memorable 30th Wedding anniversary with us.Please do come back and visit us again.Warm RegardsRichard StoreyGeneral Manager

10/10 優異

Richard j m

於 2023 年 7 月住了 2 晚
Richard Storey, General Manager 於 2023年7月16日的回應
Dear Richard, thank you for the perfect rating. Please come back and visit us soon again.Warm RegardsRichard Storey

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing service. Cant wait to go back and recommend to friends.
於 2023 年 7 月住了 1 晚
Richard Storey, General Manager 於 2023年7月16日的回應
Dear Guest, Thank you for taking the time to submit the fabulous rating and kind comment. Please come back and visit us again.Warm RegardsRichard Storey

10/10 優異

Samuel

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Nutfield Priory Hotel And Spa was a marvelous place to stay and to experience! My wife and I were on our honeymoon and would stay here on future trips! Nutfield was extremely convenient just outside of Redhill. Though it was just a short distance away, it truly felt as an exclusive retreat once you reached the property! The staff were so welcoming and knowledgeable! Additionally, the dinner service was fantastic!
於 2023 年 3 月住了 1 晚

10/10 優異

David

於 2023 年 3 月住了 1 晚

10/10 優異

Nicola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚

10/10 優異

Neldes

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The food was just ok but the property was fantastic and the front desk staff and room service as well. The restaurant staff was just average as we were directed to eat there and then we were not allowed as it was New Year’s Day and they had meals already assigned.

10/10 優異

Anders

於 2022 年 12 月住了 1 晚

10/10 優異

Marcel

於 2022 年 12 月住了 2 晚

10/10 優異

vincent

於 2022 年 12 月住了 1 晚

10/10 優異

Stephen

讚好：整潔度和職員與服務
Staff excellent. Hotel in general very good
於 2022 年 12 月住了 1 晚

10/10 優異

steven

於 2022 年 12 月住了 1 晚

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great night stay
A lovely night stay, I just wished we'd stayed longer. Staff were amazing very helpful and happy. The food in the restaurant was fabulous and catered for coeliac and lactose free. The rooms were comfortable and the whole atmosphere was relaxing
於 2022 年 11 月住了 1 晚

10/10 優異

Emily

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 11 月住了 1 晚

10/10 優異

Robert

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
An extraordinary building that is being lovingly maintained for the enjoyment of guests. Modern health club and pool facilities are well separated from the historic part of the building. Staff are exceptionally welcoming and friendly. Guest facilities are exemplary.
於 2022 年 10 月住了 1 晚

10/10 優異

Jennifer

讚好：職員與服務、住宿狀況和客房舒適度
於 2022 年 10 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2022 年 9 月住了 2 晚

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 9 月住了 1 晚

8/10 不錯

Darren

於 2022 年 9 月住了 1 晚

10/10 優異

Julian

於 2022 年 9 月住了 3 晚

8/10 不錯

Teresa

家人同遊
讚好：整潔度和職員與服務
於 2022 年 8 月住了 1 晚

10/10 優異

Nathaniel

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
All of the staff were extremely lovely and its a very welcoming place
於 2022 年 8 月住了 2 晚

8/10 不錯

Paul

於 2022 年 8 月住了 2 晚

10/10 優異

Claire

讚好：整潔度、職員與服務、設施服務和住宿狀況
Fabulous hotel and staff - the staff really make this a fantastic place to stay. It's quiet with a beautiful view and nothing is too much trouble for the staff. I would highly recommend staying here I loved it !
於 2022 年 8 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 6 月住了 1 晚

6/10 一般

Parviz (Pennington)

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2022 年 7 月住了 2 晚

10/10 優異

Henry

讚好：整潔度、職員與服務和住宿狀況
Attentive staff.
於 2022 年 6 月住了 1 晚

8/10 不錯

ROBERT J

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Robert J
Really enjoyed our stay. The hotel is superb with tremendous well kept grounds. Sitting on the terrace in the evening looking out over the grounds and across to Redhill air field is so relaxing. Spa facilities really good though slightly longer swim times for children would be welcomed. Food and bar services top notch with all staff totally customer focused. Terrific weekend break to recharge the batteries!
於 2022 年 6 月住了 2 晚

6/10 一般

Cristiane

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The property is wonderful and extremely exquisite. It’s literally a castle in the English countryside. Everything was ready for our arrival and even a little bit late we managed to have dinner which was great! The only downside is that they put a rolling bed for my daughter with a really really bad mattress - so thin that one could feel wood from the bed frame - and unfortunately nobody could help us with that. Breakfast included was great, just a little slow - but, if you are not in a rush just enjoy the wonderful views. The food, considered Modern English Food was extremely well prepared! Didn’t match our taste though, but no complaints here!
於 2022 年 6 月住了 1 晚

10/10 優異

Jane

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
we had a lovely stay all be it short , but the place was fab so we will return
於 2022 年 5 月住了 1 晚

10/10 優異

Moona

於 2022 年 5 月住了 1 晚

2/10 很差

James

伴侶同遊
不滿：職員與服務和住宿狀況
When we arrived we were given our room key and directed to a totally different part of the hotel. We rang reception and we’re told we had gone the wrong way even though we followed the directions exactly. We were given new directions which involved several flights of stairs but when we arrived at our room, the key card did not work. We rang reception and had to insist they bring us a new key card. Breakfast choice was very restricted and the service was atrocious-the tea was so weak it looked and tasted like water and it arrived with some toast before we even had cereal! Toast entirely cold by the time we ate our hot breakfast. Also the glass of orange juice we requested was only half full on both mornings and there was no staff around to request a refill. The hot breakfast was just ok but again was so small in quantity, twice as much would have been normal in any other hotel we have ever stayed at. The room itself was relatively clean but the bed was the smallest bed we have slept in in over 40 years. The overall impression was that the hotel is very very overpriced at £ 400 per night and at that price we’d have expected a much better room, a bed large enough for 2 people and definitely a proper full breakfast. Also our tv didn’t work It seemed that serving as little as possible to maximise profits were the main and really only motive behind providing breakfast. The worst hotel experience we’ve ever had and if I could give it a minus rating I would. Extremely disappointed
於 2022 年 5 月住了 2 晚

10/10 優異

Simon

於 2022 年 3 月住了 1 晚

10/10 優異

Peer

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Ein wunderschönes Hotel mit alten Flair. Eine hervorragende Küche und Personal. Es war ein super Wochenende.
於 2022 年 3 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Will go again
I will definitely be staying here again. Rooms are great, clean, bathrooms are good, breakfast was tasty, parking and access was easy. It definitely has an an old mansion house feel versus a modern sleek hotel feel. It just about justifies its price though could make some slight improvements which maybe better next time anyway! For example, for room service, a cappuccino and flat white were exactly the same despite us reordering (and both were poor -the capsule coffee machine in the room made better coffee) The pillows are not right - that could be a personal taste. And we had a full on speaker system blasting club music from 7am somewhere in the hotel.
於 2022 年 3 月住了 1 晚
Russell Lines 於 2022年3月8日的回應
Many thanks indeed for your review. We are delighted that you enjoyed your experience with us and that you will be returning. We very much appreciate your balanced comments and I will be sure to review them with the team, so we can make any required improvements. Please accept my apologies for the shortfalls mentioned, but I am pleased that overall your stay was positive. We look forward to welcoming you back soon. Very best wishes