If I may make comments on our experience with Vacasa…
Instructions from your office regarding this rental were incomplete and confusing.
We were originally never told to pick up the rental key at your office. I only found out when I contacted you and requested information regarding our arrival.
Unclear instructions are where to leave soiled laundry. Rental info stated inside laundry company bags said to leave outside. When I contacted Vacasa no one could give me a straight answer but they said my inquiry would be noted in the file, to prevent a future charge.
The unit stated that 4 beach chairs were included… only 2 were in the rental.
Instructions regarding the guest tag parking were confusing.
In general I was disappointed with the service we received from Vacasa.
The unit has a great location no doubt, but it isn’t as spectacular as described. It needs many updates and repairs to the structure and some furniture, which is showing wear and tear. I found dirty pots, pans and dish ware so wherever I used any kitchen items I had to wash them first. Thank goodness we brought ALL of our own paper goods since there were absolutely NONE upon our arrival. I left basics for the next renter (toilet tissue, aper towels, etc.) out of courtesy.
Great location but a little disappointed for the prime price we paid (almost $5,000)
Regards,
Elaine & David Brown
Rental Unit: 24 Rehoboth Avenue, Rehoboth Beach, DE
June 25th - July 2nd.