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雷諾索內斯塔 ES 套房酒店的評價

3 out of 5
雷諾索內斯塔 ES 套房酒店
9845 Gateway Dr, Reno, NV

評價

7.6

不錯

10 分評分，優異；602 則評價中有 243 則" "
8 分評分，不錯；602 則評價中有 163 則" "
6 分評分，一般；602 則評價中有 80 則" "
4 分評分，欠佳；602 則評價中有 61 則" "
2 分評分，很差；602 則評價中有 55 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

7.2/10 

設施服務

7.8/10 

住宿狀況

7.4/10 

環保程度

評價

10/10 優異

Qianqian

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good experience but need to pay parking fee.
Front Desk Supervisor 於 2023年10月12日的回應
Thank you we appreciate your feedback and look forward to your next visit

10/10 優異

Andrew

讚好：整潔度
於 2024 年 4 月住了 1 晚
Heather Madsen-Stewart- Front Desk Supervisor 於 2024年4月27日的回應
Dear Andrew, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!

6/10 一般

Jay

於 2024 年 4 月住了 5 晚
Heather Madsen-Stewart- Front Desk Supervisor 於 2024年4月27日的回應
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you again in the future.

10/10 優異

Jenny

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
the room was very clean
於 2024 年 3 月住了 1 晚
Front desk supervisor 於 2024年3月26日的回應
Dear Jenny, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon! Best,

2/10 很差

Noe

親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
This property sucked they're plumbing sucked !!!
於 2024 年 3 月住了 3 晚
Front desk supervisor 於 2024年3月11日的回應
Dear Noe, Our team values the comfort of all our visitors, and we apologize for any inconvenience caused during your stay. We hope to improve our services and provide a better experience in the future if you decide to choose us again. Thank you for choosing to stay with us.

8/10 不錯

Misha

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I really liked this hotel. It was clean and quiet. There was a nice pet area. The staff was friendly and helpful. The room was large and comfortable. The only issue I had was that they tried to charge me another $130 and then $30 without talking to me and I have no idea what it is for. I had already paid in full when I checked in so it seems like some shady, sneaky tactic to get more money out of me. Or possibly they thought I had another person staying with me but that is not the case. It just really bothers me that they didn't even talk to me about additional charges BEFORE trying to charge me.
於 2024 年 2 月住了 7 晚
Heather Madsen-Stewart- Front Desk Supervisor 於 2024年3月7日的回應
Good morning, Misha, I first wanted to apologize for any confusions with the billing. I went ahead and looked into it for you and the 100 was the security deposit which gets released back to you from 3-7 business days from check out. The other 30 was for parking (5.00 per night), which is posted on the front desk at check in. But it shows the 30 never went through. If you have any other concerns, please reach out to us and we will be more than happy to assist you.

10/10 優異

Israel (Los Banos)

家人同遊, 親子同遊
讚好：整潔度、職員與服務和住宿狀況
Great property perfect for a family
於 2024 年 2 月住了 3 晚
Heather Madsen-Stewart- Front Desk Supervisor 於 2024年3月2日的回應
Dear Israel, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon! Best,

10/10 優異

Maria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My suite was clean, it had everything I needed from utensils to dish washer necessities. It also had shampoo, deodorant and if you ask the office can give you toothbrush and such if you forget. Only thing is its still under construction so nothing fancy for the breakfast items. Onyl muffins, pancakes, yogurt, cereal.
於 2024 年 2 月住了 3 晚
Front desk supervisor 於 2024年2月19日的回應
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 優異

Axel

讚好：整潔度、設施服務和住宿狀況
Nice room, really friendly people.
於 2024 年 2 月住了 2 晚
Front Desk Supervisor 於 2024年2月17日的回應
We really appreciate you taking the time to leave us a 5 out of 5 review, Axel. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you

10/10 優異

Israel (Los Banos)

家人同遊, 親子同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property was very clean and quit,
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年2月12日的回應
We really appreciate you taking the time to leave us a 5 out of 5 review, Israel. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 優異

Tenaura (sunnyvale)

家人同遊
Spacious, clean perfect for families
於 2024 年 2 月住了 3 晚
Hotel Management 於 2024年2月12日的回應
We really appreciate you taking the time to leave us a 5 out of 5 review, Tenaura. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

4/10 欠佳

Anna

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月6日的回應
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you again in the future.

10/10 優異

Cecilia (Fresno)

於 2024 年 2 月住了 2 晚
Darin 於 2024年3月20日的回應
We appreciate you taking time to give us your feedback. Thank you for the 5 out of 5 score. We look forward to seeing you again soon.

8/10 不錯

Christopher

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Room was clean an comfortable. They have a free breakfast which was disappointing. It consisted of a yogurt cup, packaged muffins or pancakes from a pancake machine that have been sitting there several minutes.
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月30日的回應
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. As far as the pancakes go, you make them yourselves by waving your hand in front. If there were pancakes left up there, then they were from a previous person who did not grab there's or threw it away when they were done. We do apologize for that.

10/10 優異

Sean

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月25日的回應
We really appreciate you taking the time to leave us a 5 out of 5 review, Sean. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 優異

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月25日的回應
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 不錯

Kristie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 7 晚
Jennifer, GM 於 2024年1月19日的回應
Thank you for the 8 out of 10 score! We will do our best to get that 'perfect 10' on your next visit!!

2/10 很差

Lindsay

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Horrific experience
This was one of the worst hotel stays I have ever had (topped only, I think, by a couple of international stays in what turned out to be bug infested rooms). We were staying one night before a flight out of Reno Airport. Check in says 4pm but we have a toddler so we called at 10am to ask if we can check in early so he can nap (nap time is usually 2pm). It's 6 hours warning, surely they can clean a room. We were told no - no apology, or "we will see" - just no. We still arrive early (at 2:30), hoping a different person who is more reasonable will be there and they will have seen that rooms are now clean. Obviously, rooms are cleaned in succession and SOME room will be clean. Still no. So we wait in the lobby, which is set to 62 on the thermostat and the person at the desk says they just took over the property and "can't find the key" to change the temperature. When we finally get in a room, it is filthy. There was actual shredded cheese on the bed (not just one piece), so I lifted the mattress to shake it off, and the picture is what was underneath. Plus "something" on the floor. The whole place was very dingy with disgusting carpets. And of course we only saw a handful of other guests, so the inability to clean a room early was ridiculous. And the "light breakfast" was a coffee machine and juice machine, no food at all. I wish we had eaten the cost of the room and stayed somewhere else. Thank goodness it was just one night.
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月18日的回應
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

10/10 優異

Dina

讚好：整潔度和職員與服務
於 2023 年 12 月住了 3 晚
Hotel Management 於 2024年1月18日的回應
We really appreciate you taking the time to leave us a review, Dina. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 優異

Krystal (oakdale)

親子同遊
讚好：整潔度
They implement new policy since march 2023 need to pay parking 5 dollars a night
於 2023 年 12 月住了 4 晚
Hotel Management 於 2024年1月18日的回應
We really appreciate you taking the time to leave us a review, Krystal. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you

2/10 很差

Va

不滿：整潔度、職員與服務和住宿狀況
They advertised breakfast but there was no breakfast available.
於 2023 年 12 月住了 4 晚
Hotel Management 於 2024年1月18日的回應
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. In the mean time, this is why there were still items for breakfast, just nothing hot. Again, our apologies.

6/10 一般

Laurie

家人同遊, 伴侶同遊
讚好：整潔度和住宿狀況
The space was nice and the rooms were large but we had the unfortunate experience of not receiving the breakfast as advertised. The breakfast area was under construction and the grab and go breakfast was unsatisfactory. The selection was limited and they always team out of food. L
於 2023 年 12 月住了 3 晚
Hotel Management 於 2023年12月27日的回應
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. In the mean time, this is why there were still items for breakfast, just nothing hot. Again, our apologies.

8/10 不錯

Danny

伴侶同遊
When we showed up there was a big wet spot on the carpet by the bathroom, one of the usb outlets didn’t have power to it, and the water pressure in the shower was like a light mist. Other than that, the room was big and nice and the bed was very comfortable. The staff was very friendly. I’d definitely stay again.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月27日的回應
Thank you for letting us know so we can take care of those issues. Thanks for the high review. We really appreciate it.

4/10 欠佳

SULTANALI

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Buffet breakfast was advertised, they serve muffins and coffee. It’s a joke in the name of free breakfast. Should not serve breakfast at all
於 2023 年 12 月住了 3 晚
Hotel Management 於 2023年12月27日的回應
We do apologize that our restaurant is down for construction. We do have it posted at the front desk and all over the property.

6/10 一般

Lynne (Middleton)

伴侶同遊
讚好：設施服務
TV didn’t work so they sent a maintenance person to fix. They couldn’t so they put us in a different room. Nice certainly, but it was an inconvenience for something they should have known.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月27日的回應
We do apologize for the inconvenience. We were not aware of the issue, which is why maintenance was sent to your room to check it out. We also upgraded your room for this inconvenience. Again, we do apologize.

10/10 優異

Joshua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesom experience
Breakfest great and room was wonderful definitely will stay there again
於 2023 年 11 月住了 6 晚
Hotel Management 於 2023年12月16日的回應
We really appreciate you taking the time to leave us a review, Joshua. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

4/10 欠佳

Lori

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Mediocre
Room had trash from whoever stayed in the room before us left on the side of the bed, there was dirt and debris behind the bedroom door, TV didn’t work the first night and the hide a bed in the couch was cheap and seriously uncomfortable. The breakfast was mediocre. The eggs were powdered eggs and the sausage was boiled or just not good. The pancake maker didn’t work most of the time. The first day we had breakfast, the milk was spoiled. Definitely not worth it in my opinion.
於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月16日的回應
Dear Lori, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

4/10 欠佳

Arthur

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
The sofa was very uncomfortable with sagging cushions from probably broken framing. It was pretty clean. The lighting in the unit was very dark, it needs better lights.
於 2023 年 11 月住了 6 晚
Hotel Management 於 2023年12月7日的回應
Dear Arthur, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
Property was great. Beware however breakfast was limited between Thanksgiving and New Year's. Besides that no complaints.
於 2023 年 11 月住了 3 晚
Hotel Management 於 2023年12月7日的回應
Hi John, Your kind words about our property are really appreciated. We do apologize for the limited breakfast, but with the slow season and all, we are limited on help. Hopefully you will give us a second chance in the future so we can make you smile again! Thanks for choosing us!

6/10 一般

真實旅客

家人同遊
I can't open Sofa bed for sleeping. Restrooms wash basin water blocked I fixed it myself. They give me ground floor room but I prefer first floor room. No swiming pool or hot bath open. Less breakfast item. Overall stay ok.
於 2023 年 11 月住了 2 晚
Hotel Management 於 2023年12月7日的回應
Dear anonymous, thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Ground floor rooms are considered first floor and as we have listed, pool and spa are seasonal, so they won't be back open until summer time. Sorry for any inconvenience this may have brought you.

2/10 很差

Michael

Room was a bad shape. Bathroom sink clogged, room curtain broken, carpet was wet, hair in shower and on bathroom floor. I’m
於 2023 年 11 月住了 2 晚
Darin 於 2023年11月29日的回應
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

8/10 不錯

Margaret

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a handicap suite and had problems with the toilet in the smaller bathroom. Checked in Wednesday night, toilet quit working Thursday morning, was fixed Friday morning ( no maintenance because of the holiday), worked again until Saturday morning before checking out
於 2023 年 11 月住了 3 晚
Darin 於 2023年11月29日的回應
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

10/10 優異

Mandie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable and Easy
Travelled for business and had exactly what I needed. A clean comfortable space to rest for the night.
於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月23日的回應
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 優異

Ian

於 2023 年 11 月住了 8 晚
Hotel Management 於 2023年12月8日的回應
We really appreciate you taking the time to leave us a review, Ian. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 不錯

MONCERAT

讚好：整潔度、職員與服務和客房舒適度
always love this place. this last time though, hallways were a little dingy. as well as the elevator. the vibe felt a little different.
於 2023 年 11 月住了 1 晚
Darin 於 2023年11月15日的回應
We appreciate your feedback and we thank you for the 8 out of 10 score. We thank you for bringing these issues to our attention. We look forward to seeing you again soon.

10/10 優異

Florence

讚好：整潔度、職員與服務、設施服務和住宿狀況
Really nice staff, and very clean. I like that there is breakfast included, and it’s a very good breakfast!
於 2023 年 11 月住了 2 晚
Hotel Management 於 2023年11月7日的回應
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

6/10 一般

Keyla

多人同遊
不滿：設施服務
Convenient dining options around
於 2023 年 10 月住了 2 晚
Darin 於 2023年11月1日的回應
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you agaIn in the future.

2/10 很差

Patt

於 2023 年 10 月住了 1 晚
Darin 於 2023年10月27日的回應
We appreciate your feedback. We are very disappointed that you did not enjoy your stay. We strive to make every guest feel welcome and comfortable. We do hope to see you again in the future.

10/10 優異

george (sugar hill)

讚好：整潔度、職員與服務和住宿狀況
Very nice place… large rooms with kitchenette and living space. Excellent value. Close to everything.
於 2023 年 10 月住了 3 晚
Darin 於 2023年10月27日的回應
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 優異

Kusha

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everyone was so accommodating. The hotel was nice and at a great location.
於 2023 年 10 月住了 2 晚
Darin 於 2023年10月27日的回應
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

2/10 很差

Diane

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
The shower was not working. The towels were thin and had to go to front desk to request more. The phone not working in room and when I fixed it no one would answer it.
於 2023 年 10 月住了 4 晚
Darin 於 2023年10月11日的回應
We appreciate your feedback and apologize for the issues you had during your stay and thank you for bringing them to our attention. I will forward them to the appropriate departments.

10/10 優異

Janice

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great, clean hotel
Wow! What a nice room for that price. Big, comfortable king bed, large screen tv, kitchen and sitting area. And free breakfast to boot. Sorry I could only stay one night.
於 2023 年 10 月住了 1 晚
Darin 於 2023年10月11日的回應
We appreciate your feedback and the 10 out of 10 score. We look forward to see you again.

2/10 很差

真實旅客

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 10 月住了 1 晚
Darin 於 2023年10月11日的回應
We appreciate your feedback. We apologize for not meeting your expectations. We do hope you will visit us again.

8/10 不錯

Caliphal

家人同遊, 親子同遊
讚好：整潔度、職員與服務和設施服務
Breakfast choices were pretty good and staff were quick to refill breakfast items. Our hotel room was clean but had a very musty odor that was very difficult to get use to. Also, Expedia’s website stated that check in time for the hotel was at 3pm but when we arrived, staff told us 4pm.
於 2023 年 10 月住了 2 晚
Darin 於 2023年10月11日的回應
We appreciate your feedback. We apologize for the odor in your room I will inform housekeeping so they may investigate. Thank you for letting us know of this issue.

4/10 欠佳

Hannah

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
We’ve stayed here twice but will definitely not be back. The woman at the front desk is very rude and has no customer service skills. We arrived a few minutes before 4pm check in but she told us the room wasn’t ready. I had to ask when it would be ready and she said probably an hour. The whole brief interaction she made it seem like I was bothering her. Then the last behind me in line checked in and her room was ready. When we pressed on why the room wouldn’t be ready until and hour after check in time and has the front desk lady get the manager they said check in wasn’t till 4pm and at that time it was already after 4pm. When we let them know this was upsetting they said a room would be ready in a few minutes. It was all so shady and weird. The morning of checked out we requested a late check out and of course they said no. I don’t think they want people staying at their hotel or to enjoy their stay. They need more and friendly customer service. I get why they would be unhappy working there but don’t make guests unhappy because you don’t like your job. Other than the horrible customer service the hotel is less than average and seems unsafe. Our room door would not lock unless we slammed it shut which was alarming. In the parking lot there was an entire shattered windshield in a parking spot and also weird people hanging around. Bed is uncomfortable and the air cannot be controlled so the room was so warm. Don’t stay here if you don’t have to.
Front Desk Supervisor 於 2023年10月12日的回應
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

10/10 優異

sira

於 2023 年 9 月住了 3 晚
Darin 於 2023年10月2日的回應
We appreciate your feedback. Thank you so much for the 10 out of 10 score. We look forward to seeing you again.

8/10 不錯

Diane

於 2023 年 9 月住了 4 晚
Hotel Management 於 2023年10月17日的回應
Thank you we appreciate your feedback and look forward to your next visit

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Darin 於 2023年10月2日的回應
We appreciate your feedback and look forward to seeing you again.

10/10 優異

Karl

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Front Desk 於 2023年9月19日的回應
Thank you we appreciate your feedback and look forward to your next visit

6/10 一般

Kari

於 2023 年 9 月住了 1 晚
Hotel Management 於 2023年9月22日的回應
Thank you we appreciate your feedback and look forward to your next visit