Be very wary of booking this place. Whilst the rooms are nice enough and bathroom clean the check in process is supremely (and unnecessarily) stressful. Despite having contacted the hotel several times prior to arrival - having read other guests being stranded late at night unable to access their room - we faced exactly the same situation as other travellers arriving at 10.30pm and unable to access the room, codes not working, and nobody to speak to. After using our mobile data to call / message, we finally got the correct code. Not a great arrival to spend 45 mins in a corridor with your bags whilst trying to enter room. The code the AI bot provided was wrong - and system had locked us out after repeated attempts. Also to note: as this is an online / robot supported hotel, every detail you will need to obtain through stealth: with no details on parking provided I had to ask a passing neighbour if ok to park there. We also weren’t aware there was a lounge, or coffee provided onsite.
They also can’t take payment so this is also done through a weird payment system which lols suspicious but is the only way you can access your codes. Altogether, very weird. We spoke to other travellers who had experienced the same vibe.
Also to note it’s no good for anyone with mobility issues: there’s a lift - but like us, they may put you up 12 or 13 steps after you’ve got out of the lift.
Online hotels sound like a good idea but I’d now much rather pay for a human after staying here.