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海馬里加天鵝屋服務式住宅的評價

3.5 out of 5
海馬里加天鵝屋服務式住宅
Lindargata 34-36, Reykjavik

評價

9.4

完美

10 分評分，優異；634 則評價中有 440 則" "
8 分評分，不錯；634 則評價中有 168 則" "
6 分評分，一般；634 則評價中有 17 則" "
4 分評分，欠佳；634 則評價中有 3 則" "
2 分評分，很差；634 則評價中有 6 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 3 晚
Team of Ylma Apartments&Hotels 於 2019年12月14日的回應
Dear Guest, Thank you for your positive feedback! Best regards, Team of Ylma Apartments&Hotels

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 2 晚
The Swan House team 於 2019年10月20日的回應
Dear Guest, Thank you for staying at The Swan House and for sharing your experience with other travelers. We are happy to hear you enjoyed your stay and we hope we will have the chance to host you again in the future. Kind regards, The Swan House team

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 10 月住了 2 晚
The Swan House team 於 2019年10月19日的回應
Dear Guest, Thank you for staying at The Swan House and sharing your thoughts on our property with other travelers. We are glad you enjoyed your vacation and we look forward to your future stays with us. All the best, The Swan House team

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Really nice place to stay!
於 2019 年 10 月住了 1 晚
Team of Ylma Apartments&Hotels 於 2019年10月14日的回應
Dear Guest, Thank you for your feedback. We are glad that you had a nice stay with us at The Swan House and we hope to have the chance to host you again in the future. Kind regards, Team of Ylma Apartments&Hotels

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚
The Swan House Team 於 2019年10月13日的回應
Dear Guest, Thank you for staying with us at the Swan House and sharing your experience with other travelers. We are glad you enjoyed your holiday and hope to host you again in the future. Kind regards,

10/10 優異

ChinLi

讚好：整潔度、職員與服務、設施服務和住宿狀況
鬧中取靜, 離最熱鬧街區僅3-5分鐘距離, 去Bonus超市只要5-10分鐘, 離巴士站也5分鐘距離, 出行方便 房間格局不錯, 空間很大, 採光很棒, 回到(民宿)心情會變好 也有廚房可供簡單料理, 可購買食材自行料理, 很方便
於 2019 年 10 月住了 4 晚
Ieva 於 2019年10月14日的回應
Dear Guest, Thank you so much for taking the time to share your experience on staying at The Swan House with other travelers. We are truly delighted you had an amazing stay with us. We would love to host you again in the future. Kindest regards, The Swan House team

6/10 一般

Ka Yan

讚好：職員與服務
So far so good
The living room is too dark. There’re some inserts in the room.
於 2019 年 8 月住了 1 晚
Ibolya 於 2019年8月13日的回應
Hi Ka Yan, Thank you for your review. We are sorry about the insects - it's the summer season and some flies might find their way in through the open window. We are looking into getting some more lights in the living room area to make it brighter, thank you for pointing this issue out to us.

4/10 欠佳

Edmond

多人同遊
不滿：整潔度
The bed and sofa have some dust. The water boiling machine is not clean.
於 2019 年 7 月住了 1 晚
Ibolya 於 2019年8月13日的回應
Hi Edmond, Thank you for your review. We are sorry your experience at the Swan House wasn't up to your expectations. We are very proud of our great customer service and the cleanliness of our apartments and have already discussed this issue with our team to make sure no future guests will experience a dusty sofa or an unclean kettle. Thank you again for your feedback.

6/10 一般

Sik Han

於 2019 年 7 月住了 1 晚
Ieva 於 2019年8月2日的回應
Dear Sik, Thank you for your feedback. Kind regards, The Swan House team

6/10 一般

真實旅客

家人同遊
讚好：整潔度、職員與服務和設施服務
客房的裝修尚算幹淨，但是沙發床的床單不幹淨，客房的暖氣不足够這點令人不能接受，以我住的這間房間來説性價不高。
於 2019 年 6 月住了 1 晚

8/10 不錯

Miu Van

讚好：整潔度、住宿狀況和客房舒適度
Place is not convenient and staff is not helpful. It is a service apartment and room is big enough for family to stay in.
於 2019 年 2 月住了 1 晚
The Swan House Team 於 2019年3月9日的回應
Dear Miu Van, Thank you for staying with us at the Swan House and sharing your experience with other travelers. We really appreciate your feedback. Kind regards,

10/10 優異

ka yan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚
Romana 於 2019年2月6日的回應
Dear Ka yan, Thank you very much for your feedback. We appreciate! Kind regards, The Swan house Team

8/10 不錯

Ho Ching

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚
Elena 於 2019年1月11日的回應
Thank you!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2018 年 11 月住了 1 晚
Elena 於 2019年1月11日的回應
Thank you!

8/10 不錯

Chung Yan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Nice hotel with excellent location
於 2018 年 11 月住了 2 晚
Elena 於 2019年1月11日的回應
Thank you!

10/10 優異

真實旅客

於 2018 年 10 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good choice in city Center
Comfortable apartment. A good choice in city Center with a small Kitchen which allows you to cook. Close to bus stop no.7 which is convenient for day tours pick up. Definitely a good choice if you wish to go for an apartment in the city Center! Fair price !
於 2018 年 10 月住了 4 晚

4/10 欠佳

Chui Shan Amy

離7號巴士站約5分鐘路程，周圍是民居經常有人交談，另外早上居民出門上班開車聲開車門聲未能安眠。廚具有點舊，炒蛋也失敗。
於 2018 年 9 月住了 2 晚

10/10 優異

jolly (greenland)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Convenient
Centrally located. Quiet. Steps away from main shopping street. Restaurants around. Near bus stop, no. 7, tourist bus/ airport bus drop off/ pick up point.
於 2018 年 8 月住了 3 晚

8/10 不錯

SIU WAI ALZA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
convenient, neat and quiet
於 2018 年 2 月住了 2 晚

8/10 不錯

SIU WAI ALZA

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfort stay
Very close to bus stop no. 7. nice kitchen with good kitchenette. staff are nice.
於 2018 年 2 月住了 1 晚

10/10 優異

hong

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
总体而言都很棒，就是希望在酒店里能预备拖鞋
於 2018 年 2 月住了 6 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
非常棒的住宿
交通位置方便，離個景點及商店近，櫃檯服務人員接待親切，房間每日打掃及清潔 內部非常舒適溫暖 非常好的一間飯店！
於 2017 年 11 月住了 4 晚

10/10 優異

Yu Fung

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Cozy , comfortable apartment
It was a good experience and the hotel provided the essentials to us. It is located at a very convenient site, walking distantance to downtown. The room was cozy and comfortable. Staffs were nice and willing to help customers. Unfortunately, there's a construction site nearby my room during my stay.it caused a lot of noise in the morning , visitors should ask any similar situation before they decide to live in this hotel
於 2017 年 5 月住了 4 晚

10/10 優異

Tzuhan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
NICE APARTMENTS!
因行程問題會晚點抵達用MAIL聯絡櫃台人員,她們很細心服務且櫃檯是24小時的 房間浴室皆非常乾淨,小廚房也有充足的備品使用整體下來非常溫馨!會推薦大家去住!
Hi Tzuhan, Thank you for taking the time to write about your stay in The Swan House. We are so happy to hear that you experienced great customer service, and that you liked the functionality and cleanliness of your apartment. Thank you for recommending us, and we would love to have you stay with us at The Swan House again if you come back to Reykjavík! The Swan House team

8/10 不錯

Ettore

家人同遊, 多人同遊
讚好：設施服務和住宿狀況
Ottima posizione, si trovva in una parallela della via principale. Monolocale molto carino, ma il pavimento non era troppo pulito. C è un deposito bagagli se si arriva prima del ceck in
於 2024 年 2 月住了 4 晚
Kristina 於 2024年4月26日的回應
Thank you for the time spent with us on our property. Looking forward to hosting you again in future!I hope you have a lovely day / night!Best wishes,Kristina, Customer Care team

6/10 一般

Subodh

商務旅客
讚好：整潔度
No service Close to various restaurants
於 2024 年 1 月住了 8 晚
Kristina 於 2024年4月26日的回應
Thank you for the time spent with us on our property. We are a self check in property, which differs us from standard hotel-hostel types of accommodations, but we are always here for our guests to support. Looking forward to hosting you again in future!I hope you have a lovely day / night!Best wishes,Kristina, Customer Care team

8/10 不錯

Linda

家人同遊
讚好：整潔度和客房舒適度
於 2023 年 12 月住了 4 晚
Best wishes, Kristina, Heimaleiga team 於 2024年1月9日的回應
Thank you for the time spent with us on our property. We hope to host you someday again!I hope you have a lovely day / night!

10/10 優異

Rajneesh

讚好：整潔度和住宿狀況
於 2023 年 12 月住了 2 晚
Best wishes, Kristina, Heimaleiga team 於 2024年1月9日的回應
Thank you for the time spent with us on our property. We hope to host you someday again!I hope you have a lovely day / night!

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、設施服務和住宿狀況
This property was perfect for a quick stay in Iceland!
於 2023 年 11 月住了 2 晚
Best wishes, Kristina, Heimaleiga team 於 2024年1月9日的回應
Thank you for the time spent with us on our property. We hope to host you someday again!I hope you have a lovely day / night!

2/10 很差

Stephany

伴侶同遊, 多人同遊
不滿：整潔度、設施服務和住宿狀況
This hotel is a scam. Beware before booking. We arrived at the swan house and our room was fully occupied. We waited hours in the lobby for an email from the hotel. The hotel workers said this happens consistently. We all had to find new hotel rooms. Note that Expedia is not helping and will not do anything because their customer service says they can’t do anything if hotels scam you. I would not book with Expedia in the future. We are also fairly certain the ‘excellent’ reviews for this hotel are fake. Expedia has also refused to post our valid review multiple times.
於 2023 年 10 月住了 2 晚
Best wishes, Kristina, Heimaleiga team 於 2024年1月9日的回應
Dear StephanyThank you for the time used to write us this review. We sincerely value your opinion. We always strive to leave feelings in our guests for as great an experience as possible. Our team appreciates the feedback . Apologies for the inconvenience faced... We are definitely not scammers, your reservation was mistaken, as we were fully booked, therefore unfortunately we asked you to cancel. We have sent you lot of messages however we did not receive a response from you. We have our Gmail and phone number stated, so why did you not call? Perhaps we could have assisted you with another available accommodation in downtown.We hope to host you someday but this time with a success, so you can experience what a lovely property we are.I hope you have a lovely day / night!

2/10 很差

Sin yee

於 2023 年 10 月住了 3 晚
Best wishes, Kristina, Heimaleiga team 於 2024年1月9日的回應
Thank you for the time spent with us on our property. We hope to host you someday again!I hope you have a lovely day / night!

10/10 優異

P Whitney

讚好：整潔度和住宿狀況
於 2023 年 10 月住了 4 晚
Kristina 於 2024年4月26日的回應
Thank you for the time spent with us on our property. Looking forward to hosting you again in future!I hope you have a lovely day / night!Best wishes,Kristina, Customer Care team

2/10 很差

Heidi

家人同遊
不滿：設施服務和住宿狀況
We had a terrible experience, unfortunately. We tried to change our booking, one week before we were scheduled to arrive. We were bounced between Expedia and Swan House, each company blamed the other for the problem, and in the end we were charged for the extra day, even though we did not check in until a day later. We still don't have our money back, now almost six weeks after our trip. Once at the property, the shower drain was clogged and overflowed into the bathroom. We called for maintenance, but no one ever came. Too bad because was otherwise a great location and cute room.
Kristina 於 2024年4月26日的回應
Thank you for the time spent with us on our property. We sincerely value your opinion. We cannot modify reservations from our side, as you have used Expedia as your booking channel. Not really bouncing, since we always are eager to approve changes if we have availability to do so to comfort our guests. Our team always wants to provide our guests with as great an experience as possible. Looking forward to hosting you again in future!I hope you have a lovely day / night!Best wishes,Kristina, Customer Care team

10/10 優異

Melissa

家人同遊
讚好：設施服務
The property was in a great location and the instructions for entering the property were very clear. The coffee was nice and the kitchenette had what we needed. There is plenty of parking and save yourself the hassle and download the Parka App. Parking is FREE after 1800 until 0900 even on the street this property is on (P2). We could have saved ourselves 20mins trying to figure that out and it would have been a much smoother check in process. The bed was comfortable and the shower is great.
於 2023 年 9 月住了 2 晚

8/10 不錯

Parveen

讚好：客房舒適度
Great space but a few issues
The rooms were nice but there was a lot of problems. The staff meant to be attebtive but there is no onsite support and they can be slow to respond. There was only 2 pillows per room and those pillows were way too soft. Also no microwave or toaster.
於 2023 年 9 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度和客房舒適度
於 2023 年 9 月住了 2 晚

10/10 優異

Kathryn

於 2023 年 9 月住了 3 晚

10/10 優異

Mittal

多人同遊
讚好：整潔度、設施服務和住宿狀況
Great place to stay with close location to downtown.
於 2023 年 8 月住了 3 晚

10/10 優異

Jennifer

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
We were very pleased with the condition of property and cleanliness. A couple blocks from downtown so very manageable and we didn’t have trouble finding parking but you do have to pay with the app. Only issue we had was the back door to fire escape didn’t lock. We tried to get it fixed in our time there but it wasn’t. We stayed for 3 nights and felt completely safe so we didn’t make a huge issue when nobody came to fix.
於 2023 年 8 月住了 3 晚

10/10 優異

Ulla Maija

讚好：整潔度和住宿狀況
Easy access with a code to the building & apartment doors. Much bigger room than I thought, we loved it.
於 2023 年 7 月住了 2 晚

10/10 優異

anthony

讚好：整潔度和客房舒適度
於 2023 年 8 月住了 2 晚

10/10 優異

Michelle

於 2023 年 7 月住了 4 晚

10/10 優異

Monica

讚好：整潔度、設施服務和住宿狀況
於 2023 年 6 月住了 3 晚

8/10 不錯

Stéphane

讚好：整潔度和客房舒適度
Confortable
hotel bien situé et calme
於 2020 年 2 月住了 1 晚
Team of Ylma Apartments&Hotels 於 2020年3月19日的回應
Dear Stéphane, Thank you for staying at The Swan House Hotel by ylma and for sharing your feedback with other travelers. We are glad you enjoyed your vacation and we hope you choose us again if you come back to Reykjavík. Best regards, Team of Ylma Apartments&Hotels

10/10 優異

Heather

於 2020 年 3 月住了 1 晚
The Swan House Team 於 2020年4月30日的回應
Dear Heather, Thank you for staying with us at the Swan House and sharing your experience with other travelers. We are glad you enjoyed your holiday and hope to host you again in the future. Kind regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 2 月住了 1 晚
Team of Ylma Apartments&Hotels 於 2020年3月9日的回應
Dear Guest. Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Best regards,

8/10 不錯

Bob

讚好：職員與服務和客房舒適度
不滿：整潔度
於 2020 年 2 月住了 7 晚
Team of Ylma Apartments&Hotels 於 2020年3月8日的回應
Dear Bob, Thank you for staying at The Swan House Hotel by ylma and for taking the time to share your feedback with other travelers. We are ahppy you enjoyed your stay with us and we hope you choose us again if you come back to Reykjavík. Best regards, Team of Ylma Apartments&Hotels

10/10 優異

Hucknall

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a room with a sitting area and kitchen. Idea for self catering in this expensive city. This is a two minute walk from the Main Street of the city with bars, restaurants and shops. Also the same distance from the pick up for all of the excursions.
於 2020 年 2 月住了 5 晚
Team of Ylma Apartments&Hotels 於 2020年3月8日的回應
Dear Hucknall, Thank you for staying at The Swan House Hotel by ylma and for sharing your impressions with other travelers. It is lovely to hear you enjoyed the central location of our property and we hope we will have the chance to host you again in the future. Kind regards, Team of Ylma Apartments&Hotels

10/10 優異

GLORIA R

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excelente alojamiento
Excelente ubicación, buena alternativa para larga estadía. Cómoda habitación con pequeña cocina bien dotada. Pequeño por lo qué la atención es más personalizada, están pendientes para apoyarlo con los tours o recados.
於 2020 年 2 月住了 5 晚
Michał 於 2020年3月7日的回應
Dear Gloria, Thank you for staying with us and for sharing your experience with other travelers. We are very glad to read that you found our property well equipped and well located. We are looking forward to seeing you once again! :) Kind regards, Team of ylma Hotels&Apartments