庭園

里士滿市中心希爾頓酒店的評價

4 out of 5
里士滿市中心希爾頓酒店
501 E Broad St, Richmond, VA

評價

8.6

優異

10 分評分,優異;1003 則評價中有 588 則" "
8 分評分,不錯;1003 則評價中有 238 則" "
6 分評分,一般;1003 則評價中有 82 則" "
4 分評分,欠佳;1003 則評價中有 50 則" "
2 分評分,很差;1003 則評價中有 45 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

9.0/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Matthew

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Perfect for the concert we attended. It was within walking distance. Lots of restaurant choices in the area.
於 2024 年 5 月住了 1 晚

8/10 不錯

Ronald

家人同遊
讚好:整潔度和職員與服務
The hotel is nice, but not the nicest. Staff is great but the hotel could be cleaner and rooms could use some updating. Hotel guests can be loud and rowdy depending on the event that is going on. If you’re looking for nicer, more luxury aligned accommodations then seek elsewhere. It’s gone down a little bit since the last time I stayed 2 years ago.
於 2024 年 5 月住了 1 晚

10/10 優異

Chunli

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location in historic downtown is nice
於 2024 年 4 月住了 1 晚
Gaurav 於 2024年4月23日的回應
Thank you for the feedback and choosing to stay with us at the Richmond Hilton downtown, we are looking forward to welcome you back.

10/10 優異

Jennifer

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great staff room
於 2024 年 4 月住了 1 晚
Gaurav 於 2024年4月23日的回應
Thank you staying with us at the Hilton Richmond and for your kind feedback. We hope that you choose to stay with us again.

10/10 優異

John (Montclair)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good overall. Breakfast provided was good, staff attitude decent
於 2024 年 4 月住了 2 晚
Gaurav 於 2024年4月23日的回應
Thank you for taking the time to share your experience with us and for choosing our hotel for your stay. It is great to read that your stay was greatly enhanced by our staff. We are delighted and will make sure to pass on your kind words.

10/10 優異

Bethany

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Stay was great and shower had amazing pressure!
於 2024 年 4 月住了 1 晚
Gaurav 於 2024年4月16日的回應
Thank you staying with us at the Hilton Richmond and for your kind feedback. We hope that you choose to stay with us again.

2/10 很差

Carolyn

不滿:職員與服務
Staff was very rude and inconsiderate
於 2024 年 4 月住了 1 晚
Gaurav 於 2024年4月9日的回應
We apologize for the inconvenience caused during your stay, your feedback is well noted and we will ensure to enhance our services.

10/10 優異

Chrysten

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice stay! Everyone was super helpful. We had a competition across the street and didn’t have to be there until later and they were very accommodating. Would stay again.
於 2024 年 4 月住了 1 晚
Gaurav 於 2024年4月9日的回應
We are extremely delighted to know that you had a memorable stay with us and are happy that our facilities & the quality of service delivered by the teams have exceeded your expectations.We look forward to welcoming you back to Hilton Richmond in the not-too-distant future.

10/10 優異

Vickie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk staff & valet service is the best I've experienced ever. Our rooms are very nice & clean. The waitataff in the bar area were on point.
於 2024 年 3 月住了 1 晚
John C 於 2024年4月1日的回應
Thanks for your visit and 5 star review, we hope to see you again. I'll thank all those you mentioned.

10/10 優異

Birgit (Leland)

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great valet team!
於 2024 年 3 月住了 1 晚
John 於 2024年4月1日的回應
Birget, Thanks for your visit and 5 star review, we hope to see you again, we'll thank the valet team.

10/10 優異

Justin

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice stay
於 2024 年 3 月住了 3 晚
John C. 於 2024年4月1日的回應
Thanks for your visit and 5 star review, we hope to see you again.

10/10 優異

fernando

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Tranquila seguro, bien ubicado
於 2024 年 3 月住了 1 晚
John 於 2024年4月1日的回應
Fernando, gracias - 5 star review, we hope to see you again.

10/10 優異

Sean

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Did not like being outside after dark, but you can't do anything about that
於 2024 年 3 月住了 1 晚
John 於 2024年4月1日的回應
Thanks for your visit and 5 star review, we hope to see you again.

6/10 一般

Rachel

家人同遊, 商務旅客
讚好:整潔度和住宿狀況
Check in was very quick and easy. Parking was pricy at $41 per night. Valet team was super nice. Room was nicely sized and clean. One odd thing, the bathroom did not have a fan. The beds and pillow are awful. We all had a rough night sleeping and woke up with back pain. Check out was quick and easy.
於 2024 年 3 月住了 1 晚
John C 於 2024年4月1日的回應
Thanks for your visit and review. I was disappointed that you didn't sleep well, as we get compliments on our beds and bedding. We don't have fans in the room, but certainly upon request in the future we can assist.

10/10 優異

Sheila

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Downtown, payed parking across the street, Valet is too expensive. Overall clean hotel.
於 2024 年 3 月住了 1 晚
Gaurav 於 2024年3月25日的回應
Good morning, thank you for staying with us at the Hilton Richmond Downtown, we are glad that you enjoyed your stay with us and your feedback with regards to Valet being expensive is well noted though we are competitive with our valet prices in comparison with other downtown hotels and management is reviewing it.

8/10 不錯

Susan (Quispamsis)

讚好:整潔度、職員與服務和住宿狀況
I was underwhelmed by the dining options onsite. Restaurant by elevator was very poor quality. The bar/restaurant up front in the lobby was limited in what they offered and it was expensive for what you got (ie tartar did not come with any crisps or bread, lamb lollipops had no potato,pasta,rice or veg accompaniment so just a plate of meat). Also shower/tubs need redoing and some areas could use a paint. Oh and lastly, widows have zero noise reduction it is soooo loud. I was on the 4th floor and could hear peoples shoes on the sidewalk….plus everything else. Was great for what i needed but other people might want this info.
於 2024 年 3 月住了 6 晚
Gaurav 於 2024年3月25日的回應
Thank you for staying with us and for your feedback. We have noted and our Food & beverage team is reviewing your feedback. We look forward to welcoming you back to Hilton Richmond in the not-too-distant future.

10/10 優異

Susan (Quispamsis)

讚好:職員與服務、設施服務和住宿狀況
Bathroom needed to be cleaned again after I got the room (hair in the tub). Room is getting worn. Bathtub is great but its so old and grungy I wont be using it. Shower enclosure light is broken. Doors and baseboards need paint as they are all scuffed and just don't look clean even if they are. Staff so far has been VERY accommodating and helpful. Top marks!
於 2024 年 3 月住了 1 晚
John 於 2024年3月21日的回應
Susan, thanks for your visit and review. We'll certainly advise houskeeping about your noted items. We hope to see you again soon, and see a better rooms product.

10/10 優異

Sara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great restaurants and easy walking distance
於 2024 年 3 月住了 1 晚
John 於 2024年3月21日的回應
sara, thanks for your visit and feedback on our restaurants. Looking forward to the next visit.

8/10 不錯

Sharis

於 2024 年 3 月住了 1 晚
Gaurav 於 2024年4月2日的回應
Thank you for staying with us as your feedback, we look forward to seeing you again.

10/10 優異

Kathryn

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
John 於 2024年3月21日的回應
Thanks for your visit and 5/5 review.

10/10 優異

Jessica

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Mickey was the best! Thank you!
於 2024 年 2 月住了 1 晚
John 於 2024年2月29日的回應
Jessica, thanks for your visit and review. We hope to see you soon, and we'll thank Mickey too.

10/10 優異

Jeanette

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful, clean hotel with amazing service! Great restaurants and great location.
於 2024 年 2 月住了 1 晚
John C 於 2024年3月21日的回應
Thanks for your visit and positive feedback. Looking forward to your next visit.

10/10 優異

Deborah (WALDORF)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
John C. 於 2024年2月29日的回應
Deborah, Thanks for your visit and wonderful review. We hope to see you again soon.

10/10 優異

Robert

於 2024 年 2 月住了 1 晚
John 於 2024年2月29日的回應
Robert, Thanks for your visit and 10/10 review. We hope to see you again soon.

10/10 優異

Jason

讚好:職員與服務和住宿狀況
Great!
於 2024 年 1 月住了 1 晚
John C. 於 2024年2月29日的回應
Thanks for your visit and "great" review. We hope to see you again soon.

6/10 一般

Ke

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
於 2024 年 1 月住了 2 晚
Gaurav 於 2024年3月25日的回應
We thank you and look forward to welcoming you back to Hilton Richmond in not-too-distant future.

10/10 優異

montoyia

讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome 👍
於 2024 年 1 月住了 1 晚
John C 於 2024年1月31日的回應
Thanks for your visit and feedback, we hope to see you again soon.

10/10 優異

Wendy

於 2024 年 1 月住了 1 晚
John 於 2024年3月21日的回應
Wendy, thanks for your visit and 5/5 review. We hope to see you again soon.

10/10 優異

Sarah

家人同遊
於 2024 年 1 月住了 1 晚
John 於 2024年1月31日的回應
Sarah, Thanks for your visit and feedback, we hope to see you again soon.

10/10 優異

Brett

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
John 於 2024年1月31日的回應
Thanks for your visit and feedback, we hope to see you again soon.

8/10 不錯

Andrew

於 2024 年 1 月住了 1 晚

4/10 欠佳

Thresa

家人同遊
讚好:整潔度
於 2024 年 1 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your feedback score on your recent stay

8/10 不錯

James

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very enjoyable stay. Would return when visiting the area in the future.
於 2024 年 1 月住了 2 晚
Gaurav 於 2024年1月16日的回應
Thank you for your positive feedback and we are looking forward for your arrival.

8/10 不錯

Kristy

家人同遊, 商務旅客
讚好:職員與服務、設施服務和住宿狀況
We had parked our car in the convention center parking that was located next to the hotel as we would be attending the following day. Our car got broken into and several items were stolen.
於 2024 年 1 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your feedback. We are sorry to know about your car.

8/10 不錯

Joseph

於 2024 年 1 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your feedback score.

10/10 優異

Thomas

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Enjoyable
My stay was great.
於 2024 年 1 月住了 1 晚
John C 於 2024年1月31日的回應
Thomas, Thanks for your visit and feedback, and "10 score" we hope to see you again soon.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great location
great location, super clean ,very nice mattress ,spacious bedroom
HILTON HOTEL .In Richmond more than a half-century ago, one of the most accessible places for the citizen to experience glamour and couture, was the department store. The retail colossi Miller & Rhoads (1885-1990) and Thalhimers (1842-1992) provided
於 2023 年 12 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your positive feedback, hope to be of service in future.

4/10 欠佳

Loretta

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
Disappointed
We were very disappointed that this hotel charged additional ($40 nightly) for parking, and WiFi. It also didn’t offer complementary coffee unless you make it yourself in your room.
於 2023 年 12 月住了 1 晚
John 於 2024年1月31日的回應
I'm sorry to hear of your disappointment. Yes, we do only have valet parking being in an urban / downtown area, as well only comp. coffee in your room. In the future if you sign up for Hilton Honors you will experience free wifi and other perks.

10/10 優異

walter

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Choice
Our first stay but loved it. Modern, clean and comfortable with friendly staff. Great dining and hospitality choices.
於 2023 年 12 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your feedback, we are glad that you enjoyed your stay & hope to be of service in future.

10/10 優異

Tamatha

讚好:整潔度、職員與服務和住宿狀況
John C. 於 2024年1月31日的回應
Tamatha, Thanks for your visit and feedback, we hope to see you again soon.

8/10 不錯

Vanessa

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your feedback score.

10/10 優異

Zachary

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great Place Downtown
Visiting my family for the holidays. The Hilton Richmond Downtown was clean and the staff was very friendly. Even the poor souls who had to work on Christmas day were friendly and helpful! Also, Biscuits and Honey is right around the corner...best fried chicken I have ever had!
於 2023 年 12 月住了 3 晚
Gaurav 於 2024年1月16日的回應
Thank you for your feedback, we are glad that you enjoyed your stay & hope to be of service in future.

2/10 很差

Christine

於 2023 年 12 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your feedback score. please do let us know if there is anything we could do to improve the score.

10/10 優異

Melissa

於 2023 年 12 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your positive feedback score.

6/10 一般

Mi

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
no hot water.
於 2023 年 12 月住了 1 晚
John C 於 2024年1月31日的回應
Thanks for your visit and feedback. We did replace a hot water holding tank during your last stay, our apologies.

6/10 一般

Tammy

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
Hard to cancel In emergency situations
Booked to attend a reception, found out the day before that one of my associates tested positive. I called to cancel right after they phoned me. I got the run around from hotels.com stating they had to speak with the manager & to call back tomorrow when at the moment was already pushing it. CG’s fed the room to my husbands name. He checked in & when I arrived they asked me for incidentals payment, he already had keys.
於 2023 年 12 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your feedback, please do let us know if there's anything we could assist you with.

8/10 不錯

jin won

讚好:整潔度
於 2023 年 12 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your feedback score.

10/10 優異

Kimberly

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your positive feedback score.

10/10 優異

Vera (Mclean)

讚好:設施服務
於 2023 年 12 月住了 1 晚
Gaurav 於 2024年1月16日的回應
Thank you for your positive feedback score.

6/10 一般

Qifei

家人同遊
讚好:住宿狀況
It’s not a good experience, I wanted to get something for second and third day but no one answered, also I found 2 bugs in the room, those scared us.
於 2023 年 11 月住了 4 晚
Gaurav 於 2023年12月11日的回應
Thank you for your recent stay, we apologize for the inconvenience caused to you, we have noted your valuable feedback and are determined to improve our services. Thank you, happy holidays.