10/10 Excellent
Ugur
7 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities
Ugur
Stayed 3 nights in Nov 2025
Holiday Inn Hotel and Suites Richmond West End by IHG
3.0 star property
Families gather in the lobby for morning coffee before setting out to explore Richmond's West End, where adventures await at every turn
Choose dates to view prices
Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG
Holiday Inn Hotel and Suites Richmond West End is centrally located, ideal for families. Enjoy a breakfast buffet, relax on the sunny terrace, or stay active in the gym. The hotel offers high-speed WiFi and convenient laundry facilities for a comfortable stay.
Reviews
8.88.8 out of 10
Excellent
Popular amenities
- Pool
- Free Wi-Fi
- Air-conditioning
- Gym
The current price is HK$805
HK$805
HK$936 total
includes taxes & fees
9 Mar - 10 Mar
Room options
Check availability for these dates
Available filters for rooms
Showing 13 of 13 rooms
View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking
Standard Room, 1 King Bed, Accessible, Non Smoking
9.69.6 out of 10
Exceptional
7 reviews
(7 reviews)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
- 288 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Suite, 1 Bedroom, Accessible, Non Smoking
Suite, 1 Bedroom, Accessible, Non Smoking
10.010.0 out of 10
Exceptional
5 reviews
(5 reviews)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
- 1 bedroom
- Sleeps 6
- 2 Queen Beds
View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking
Standard Room, 2 Queen Beds, Accessible, Non Smoking
8.88.8 out of 10
Excellent
8 reviews
(8 reviews)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
- 288 sq ft
- 1 bedroom
- Sleeps 4
- 2 Queen Beds
View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)
Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)
7.07.0 out of 10
Good
2 reviews
(2 reviews)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
- 288 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)
Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
- 1 bedroom
- Sleeps 6
- 2 Queen Beds
View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)
Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
- 1 bedroom
- Sleeps 6
- 2 Queen Beds
View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)
Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
- Sleeps 6
- 2 Queen Beds
View all photos for Suite, 1 Bedroom
Suite, 1 Bedroom
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
- 576 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed
View all photos for Standard Room, 1 King Bed
Standard Room, 1 King Bed
8.68.6 out of 10
Excellent
18 reviews
(18 reviews)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
- 288 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
View all photos for Suite, 1 Bedroom
Suite, 1 Bedroom
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
- 1 bedroom
- Sleeps 6
- 2 Queen Beds
View all photos for Standard Room, 2 Queen Beds
Standard Room, 2 Queen Beds
9.49.4 out of 10
Exceptional
20 reviews
(20 reviews)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
- 288 sq ft
- 1 bedroom
- Sleeps 4
- 2 Queen Beds
View all photos for Premium Room
Premium Room
8.08.0 out of 10
Very good
1 review
(1 review)
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
- 576 sq ft
- Sleeps 2
- 1 Double Bed
View all photos for Standard Room
Standard Room
Highlights
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
- 288 sq ft
- 1 bedroom
- Sleeps 2
- 1 Double Bed
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About the area
Located in Laurel, a neighbourhood in Richmond, Holiday Inn Hotel and Suites Richmond West End by IHG is in the suburbs. Travellers who have shopping on the agenda can visit Short Pump Town Center and Broad Street. Lewis Ginter Botanical Garden and Cultural Arts Center Glen Allen are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Richmond travel guide
8008 W. Broad St, Richmond, VA, 23294
What's nearby
University of Richmond8 min drive - 6.8 km
Short Pump Town Center9 min drive - 11.0 km
Virginia Commonwealth University11 min drive - 15.3 km- Bowlero West End1 min walk - 0.2 km
- Virginia Hospital & Health2 min drive - 1.8 km
Getting around
- Richmond Staples Mill Road Station6 min drive
- Richmond, VA (RIC-Richmond Intl.)27 min drive
Restaurants
- Wawa6 min walk
- Cicis16 min walk
- McDonald's10 min walk
- Joen Korean Restaurant11 min walk
- Buffalo Wild Wings11 min walk
About this property
Holiday Inn Hotel and Suites Richmond West End by IHG
Hotel near Short Pump Town Center
Consider a stay at Holiday Inn Hotel and Suites Richmond West End by IHG and take advantage of a terrace, laundry facilities and a gym. In addition to a 24-hour business centre and a restaurant, guests can connect to free in-room WiFi.
You'll also find perks such as:
- A seasonal outdoor pool
- Free self-parking
- Cooked-to-order breakfast (surcharge), motorhome/coach/lorry parking and an electric car charging station
- Coffee/tea in reception, a lift and a water dispenser
Room features
All 190 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi and safes.
Extra conveniences in all rooms include:
- Hypo-allergenic bedding and free cots/infant beds
- Bathrooms with shower/bath combinations and free toiletries
- LCD TVs with premium channels
- Wardrobes/cupboards, fridges and microwaves
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Property amenities
Internet
- Available in all rooms: Free WiFi and wired internet
- Available in some public areas: Free WiFi
Parking and transport
- Electric car charging station on site
- Free uncovered self parking on site
- RV/bus/lorry parking on site
- Limited on-site self parking
Food and drink
- Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
- A restaurant
- Coffee and tea in common areas
Things to do
- Gym
- Outdoor pool
- TV in common areas
Family friendly
- In-room cot
- In-room microwave
- In-room refrigerator
- Laundry facilities
- Outdoor pool
Conveniences
- 24-hour front desk
- Laundry facilities
- Vending machine
- Water dispenser
Guest services
- Housekeeping (daily)
Business services
- 1,700 square feet of conference space
- 2 meeting rooms
- 24-hour business centre
Outdoors
- Terrace
Accessibility
- Hardwood flooring in room
- Lift
More
- 1 building
- 6 floors
- Designated smoking areas
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
- Free cot
- Hypo-allergenic bedding
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shower/bathtub combination
- Towels provided
Entertainment
- LCD TV with premium cable/satellite channels
Food and drink
- Coffee/tea maker
- Microwave
- Refrigerator
- Room service
More
- Air conditioning (climate-controlled)
- Connecting rooms available
- Desk
- Free local calls
- Iron/ironing board
- Laptop workspace
- Phone
- Safe
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Minimum check-in age - 21
Check-out
Check-out before 11 AM
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property
Payment types at the property
Important information
Optional extras
- Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults and USD 7.00 to 7.00 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond
Frequently asked questions
Does Holiday Inn Hotel and Suites Richmond West End by IHG have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at Holiday Inn Hotel and Suites Richmond West End by IHG?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel and Suites Richmond West End by IHG on 9 Mar 2026 start from HK$805, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Holiday Inn Hotel and Suites Richmond West End by IHG pet-friendly?
No, pets are not allowed at this property.
How much is parking at Holiday Inn Hotel and Suites Richmond West End by IHG?
Self-parking is free at this property.
What time is check-in at Holiday Inn Hotel and Suites Richmond West End by IHG?
Check-in start time: 3:00 PM; check-in end time: 6:00 AM.
What time is check-out at Holiday Inn Hotel and Suites Richmond West End by IHG?
Checkout is at 11 AM.
Where is Holiday Inn Hotel and Suites Richmond West End by IHG located?
Located in Laurel, this hotel is steps from Bowlero West End and within 3 mi (5 km) of Bon Secours Heart Institute at Reynolds Crossing and Henrico Doctors' Hospital. Regency Square Mall and University of Richmond are also within 6 miles (10 km).
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Reviews
Holiday Inn Hotel and Suites Richmond West End by IHG Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
2.0
Location
9.2
Staff & service
9.2
Property conditions & facilities
Rating 10 - Excellent. 290 out of 473 reviews
10 - Excellent
290
Rating 8 - Good. 98 out of 473 reviews
8 - Good
98
Rating 6 - Okay. 48 out of 473 reviews
6 - Okay
48
Rating 4 - Poor. 20 out of 473 reviews
4 - Poor
20
Rating 2 - Terrible. 17 out of 473 reviews
2 - Terrible
17
Reviews
8/10 Good
Cynthia
6 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities
Modern facility. Friendly staff.
Cynthia
Stayed 2 nights in Jan 2026
10/10 Excellent
Jeremy
6 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and nice area. Plenty of food options and shopping not far away.
Jeremy
Stayed 1 night in Oct 2025
10/10 Excellent
Karina
27 Dec 2025
Liked: Cleanliness, property conditions & facilities
Clean room, comfortable beds. Friendly staff.
Everything you would really ask for.
Karina
Stayed 3 nights in Dec 2025
10/10 Excellent
Barry
30 Nov 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Barry
Stayed 3 nights in Nov 2025
10/10 Excellent
Desiree
26 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooms are big and very clean. Highly recommend this property .
Desiree
Stayed 1 night in Oct 2025
10/10 Excellent
tia
14 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, cleanliness of the property and on site food.
tia
Stayed 2 nights in Sep 2025
8/10 Good
Treva
21 Oct 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay. Staff were very friendly
Treva
Stayed 1 night in Oct 2025
10/10 Excellent
Jerry
3 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in…nice suite…great price
Jerry
Stayed 1 night in Nov 2025
10/10 Excellent
Mateusz
27 Dec 2025
All was new and in great shape, service was excellent.
Mateusz
Stayed 1 night in Dec 2025
10/10 Excellent
Melissa
29 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, hotel was very clean, bed was comfortable
Melissa
Stayed 1 night in Sep 2025
10/10 Excellent
Aris
29 Aug 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, breakfast was amazing!!
Aris
Stayed 3 nights in Aug 2025
10/10 Excellent
Mariandrea
20 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, easy to book!
Mariandrea
Stayed 1 night in Sep 2025
10/10 Excellent
Tish
25 Sept 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and staff was extremely friendly.
Tish
Stayed 1 night in Sep 2025
10/10 Excellent
Markita
28 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, very clean loved the amenities and the price was great.
Markita
Stayed 1 night in Sep 2025
10/10 Excellent
Brittany
24 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Enjoyed my stay. Will stay again.
Brittany
Stayed 1 night in Oct 2025
10/10 Excellent
Tiffney
11 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean staff was nice and the terrace area was so relaxing
Tiffney
Stayed 3 nights in Oct 2025
8/10 Good
Edward
28 Sept 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great to work with and the rooms was very nice and clean
Edward
Stayed 1 night in Sep 2025
10/10 Excellent
Douglas
16 Nov 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, very clean.
Douglas
Stayed 1 night in Sep 2025
10/10 Excellent
Dave
17 Oct 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, clean, updated, big tv, wish all the hotels where like this and this price point.
Dave
Stayed 1 night in Oct 2025
10/10 Excellent
LaToya
11 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, easy check-in, spacious…
LaToya
Stayed 2 nights in Oct 2025
6/10 Okay
Jay
14 Jan 2026
Liked: Cleanliness, amenities
The room was in good condition but was very crowded with two queen beds. Staff was excellent. I came down with the flu and had to leave after one night.
Jay
Stayed 4 nights in Jan 2026
10/10 Excellent
Sharae
1 Dec 2025
Clean and comfortable
Sharae
Stayed 1 night in Nov 2025
10/10 Excellent
Michael
17 Nov 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was very helpful and friendly. Rooms and common areas were always clean.
Michael
Stayed 1 night in Nov 2025
10/10 Excellent
Wilson
20 Oct 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The hotel was very clean. This was one of quietest hotels we have ever been to. The location is great close to lots of restaurants and shopping...
Wilson
Stayed 1 night in Oct 2025