Upon arrival, we were surprised there was no bell hop service and we had to struggle with a big, heavy, awkward bulky luggage cart which forced you to go to the front of the hotel on the busier street since there was no ramp only steps on valet side. We also had to push this heavy cart far down to where the elevators are located at the back of the building. We were initially excited about being in the penthouse, but when we walked into the room which I would describe as urban rustic there were visible hairs on countertop, snacks from the previous guest on rug near bedside closest to bathroom, in shower there was a used bar of soap left on top of body wash shampoo and conditioner, after showering we noticed dirty permanent stains on one of hand towels, two lightbulbs were out in bathroom, after both Cleaning’s standing water was left in bathroom sink where you had to pull it out in the water with your hand, also coffee I have made for myself and decided it was not worth drinking was left where I left it so that was not cleaned up. There is minimal light in bedroom. Rates are unreasonable for what this hotel offers even in the penthouse.