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Residence Inn by Marriott Richmond West End

3.0 star property
Hotel with free breakfast, in the vicinity of University of Richmond

Choose dates to view prices

Residence Inn by Marriott Richmond West End offers a free breakfast buffet and manager's reception. Guests can use the fitness center anytime or relax by the seasonal outdoor pool. Practical amenities include dry cleaning services and a cozy fireplace in the lobby.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet-friendly
  • Gym
  • Laundry
The current price is HK$731
HK$850 total
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking

43-inch flat-screen TV with cable channels, TV

Studio, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 460 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 725 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

43-inch flat-screen TV with cable channels, TV

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 725 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio, 1 Queen Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 460 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio, 1 Queen Bed with Sofa bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 460 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Map
2121 Dickens Rd, Richmond, VA, 23230

What's nearby

  • University of Richmond - 5 min drive - 3.1 km
  • Carytown - 7 min drive - 9.9 km
  • Virginia Commonwealth University - 9 min drive - 11.3 km
  • Greater Richmond Convention Center - 10 min drive - 13.3 km
  • Richmond Raceway - 12 min drive - 11.4 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 21 min drive

Restaurants

  • ‪Burger King - ‬15 min walk
  • ‪Plaza Azteca - ‬7 min walk
  • ‪Roots Natural Kitchen - ‬2 min walk
  • ‪Denny's - ‬1 min walk
  • ‪The Answer Brewpub - ‬15 min walk

About this property

Residence Inn by Marriott Richmond West End

Hotel near University of Richmond
Located close to Carytown and Maymont Park, Residence Inn by Marriott Richmond West End provides a free breakfast buffet, a corner/local shop and a free manager's reception. Enjoy the 24-hour gym, as well as activities, such as basketball and volleyball. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a fireplace in reception.
You'll also find perks such as:
  • A seasonal outdoor pool, along with sunloungers
  • Free self-parking and extended parking
  • An outdoor tennis court, express check-out and outdoor furniture
  • A TV in reception, barbecues and a 24-hour front desk
  • Guest reviews speak well of the overall condition
Room features
All 80 rooms include comforts, such as wet bars and laptop-friendly workspaces, in addition to perks, such as air conditioning and separate sitting areas.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Shower/bath combinations, free toiletries and hairdryers
  • 43-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Basketball
  • Outdoor tennis court
  • Seasonal outdoor pool
  • TV in common areas
  • Volleyball

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 10 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 1985
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property does not have any lifts
The seasonal pool will be open from May to August
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Marriott Richmond West End Aparthotel
Residence Inn Marriott End Aparthotel
Residence Inn Marriott Richmond West End
Residence Inn Marriott End
Resince riott End Aparthotel
By Marriott Richmond West End
Residence Inn by Marriott Richmond West End Hotel
Residence Inn by Marriott Richmond West End Richmond
Residence Inn by Marriott Richmond West End Hotel Richmond

Frequently asked questions

Does Residence Inn by Marriott Richmond West End have a pool?

Yes, this property has a seasonal outdoor pool.

How much does it cost to stay at Residence Inn by Marriott Richmond West End?

As of 6 Nov 2025, prices found for a 1-night stay for 2 adults at Residence Inn by Marriott Richmond West End on 24 Nov 2025 start from HK$731.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Residence Inn by Marriott Richmond West End pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Residence Inn by Marriott Richmond West End?

Self-parking and extended parking are free at this property.

What time is check-in at Residence Inn by Marriott Richmond West End?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Residence Inn by Marriott Richmond West End?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Residence Inn by Marriott Richmond West End located?

Situated in the business district, this hotel is 2.3 mi (3.7 km) from University of Richmond, and within 6 mi (10 km) of Carytown and Virginia Commonwealth University. Richmond Raceway and Maymont Park are also within 6 mi (10 km).

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Residence Inn by Marriott Richmond West End Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 188 out of 423 reviews
Rating 8 - Good. 112 out of 423 reviews
Rating 6 - Okay. 57 out of 423 reviews
Rating 4 - Poor. 26 out of 423 reviews
Rating 2 - Terrible. 40 out of 423 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Stacy

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The grounds were not kept up very well. And the laundry mat was constantly in use. The pool was over crowed. But at least the room was clean
Stayed 3 nights in Jul 2025

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the worst experience.
Stayed 14 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will book here again!

Lady at reception was extremely friendly and helpful!
Stayed 1 night in Aug 2024

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities
Clean and great staff.
Stayed 1 night in May 2023

10/10 Excellent

LaKendra

Liked: Staff & service, amenities, property conditions & facilities
The location and amenities within the hotel were just what we needed. We will return for another stay!
Stayed 1 night in Sep 2022

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities
Friendly staff, very clean rooms. The property would definitely benefit from renovations, but otherwise my stay was a really nice one.
Stayed 4 nights in Jul 2022

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious condo style units with full kitchen and large living area. Units have outside access and are separate from the main building where registration is located. Morning breakfast was good but seating space was limited.
Stayed 1 night in Nov 2024

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet well reserved
Stayed 1 night in Mar 2024

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room options for a larger family. The amenities were limited but I did not need them. WiFi was convenient and easy to use. Close to main roads and dining/shopping options.
Stayed 1 night in May 2022

4/10 Poor

Mufid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and rooms smell like cigarettes
Stayed 1 night in Aug 2024

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down part of the common area had been in a fire. Needs maintenance
Stayed 3 nights in Apr 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023

2/10 Terrible

Sang Hee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great. Room had pull out bed with no sheets in the room. Stains in the carpet.
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would never stay again

When we arrived, the door lock jammed and we were unable to close the door. We called the front desk for assistance and it took about an hour and a half and multiple more phone calls for someone to come. The next morning my wife and I awoke to bites all over us.
Stayed 1 night in May 2024

10/10 Excellent

SARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accommodating. There is a charge for parking which the website doesn't indicate. I was able to get it waved so I appreciate that but you need to update you listing. parking is $10 now. And there isn't an abundance of it.

2/10 Terrible

keith

Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty the dishes where dirty there was stains in the sheets had to call for toiletries and go to the front desk to pick up myself

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities
When we got there, there were dirty dishes in the dishwasher, no toilet paper, the Tv was disconnected and the light switch didn’t work. The only good thing was that they did give us a second room and allowed my husband to inspect it first.
Stayed 1 night in Jan 2023

2/10 Terrible

RC

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was like being in jail. I had to ask the desk for EVERYTHING. I stayed for a week specifically for the kitchen. There were NO pots and pans. The saucepan I was given had rodent droppings. I only had 2 washcloths and towels for a while week. After 4 days I asked for clean sheets to be put on my bed. They gave me the sheets to do it myself. The couch had stains on it. The floor was sticky. It is obviously a voucher hotel for the homeless
Stayed 6 nights in Oct 2023

4/10 Poor

Daffaney

Disliked: Cleanliness, property conditions & facilities

Beware

The condition of the hotel is below average. Being a Marriot brand, it is older and worn down in need of updating. Dirty floors. Had several issues with guest above our room. First night so much noise could not sleep. Tried calling to the front desk but couldn't get anyone to pick up. The morning of checkout found bed bugs. Told the agent at the front desk received an apology was told that for the issues that I would receive points to my Marriott account but no points were validated.
Stayed 3 nights in Dec 2022

6/10 Okay

Cheri

Liked: Cleanliness, staff & service, amenities
I liked the bed, and shower once we switched rooms because of no Hot water for shower in the first room and I feel we should've gotten an upgrade because of it. I was there for 5 nights and absolutely no housekeeping, when I put my towels out daily they took them and did not return anything, when I needed towels and sheets I had to either find a housekeeping cart or go to the front desk to get everything from trash bags, and etc. they had a terrible gnat problem and I was killing gnats my whole stay.. this hotel needs an upgrade as it doesn't remind you of a typical Marriott hotel.. I worked out of state at a residence inn and in every room you had all you needed for your stay there..in my first room I didn't have a frying pan and the room I went to didn't have a frying pan or a toaster but my first room had a toaster, the bathroom sink was stopped up and the water took forever to drain out.. after all of this the most disappointing was 10 dollars a day for parking and when I stayed twice before there was no charge for parking, this would be the reason I won't be returning to this particular residence inn, I will try downtown or somewhere else.
Stayed 5 nights in Aug 2024

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay anywhere else - rude staff, bugs, and broken

It has been a long time since I’ve had a stay this bad. To start I was given the wrong room. When I mentioned it to the manager, she made every excuse in the book. She refused to answer the basic question of “why was I put in the wrong room”. The room had the wrong bed, a broken shower. The two basic things you need to be accurate in a hotel room. I asked for a reduction in my nightly rate because of the error and issues. The manager refused stating that she could not give me a reduction. Instead, she relocated me to another room. The manager said if I want a reduction I need to communicate with the general manager. I emailed him and as of writing this post still have not heard from him. The second room was worse than the first. There were bugs flying around, cracks in the marble, another broken bath tub/shower, cracks in the walls and ceiling, and the front door would not properly close. When I went to check out the front desk clerk (not even the manager) was able to reduce my rate. However, only by 15%. This means the previous manager lied and the general manager ignores these issues. I called the scheduling company for help and when they spoke to the front desk, no notes were left for hotel personnel about why my room was changed. Even the scheduling company could not get in contact with the general manager. Due to the false advertising and extreme problems with the room, something else really needs to be done. The hotel was falling apart and have an infestation of i
Stayed 2 nights in Nov 2023

6/10 Okay

Venkataraman

Liked: Staff & service
Overall the hotel was ok. The bed was not comfortable, shower had less water pressure and they charged for parking. Expedia mentions it is free self paid parking. Very misleading
Stayed 5 nights in Aug 2025

4/10 Poor

Mohammad

Liked: Cleanliness
Disliked: Staff & service
Reception staff are absolutely strange what bad behavior
Stayed 7 nights in Aug 2025

10/10 Excellent

Jacqueline Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the breakfast the room and most importantly the wonderful kind friendly staff.
Stayed 14 nights in Aug 2025

6/10 Okay

Alan

Housekeeping came once in 5 days. Some staff were excellent, others not so good. They also charge for parking that is marginally secure. I won’t stay here again. Too many better options in the area for the same price once you consider an additional $10 per day for parking.
Stayed 5 nights in Aug 2025