外觀

莫雷諾谷河濱智選假日套房酒店 (IHG 旗下酒店)的評價

3.5 out of 5

評價

8.8

優異

10 分評分,優異;764 則評價中有 514 則" "
8 分評分,不錯;764 則評價中有 145 則" "
6 分評分,一般;764 則評價中有 33 則" "
4 分評分,欠佳;764 則評價中有 30 則" "
2 分評分,很差;764 則評價中有 42 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

9.0/10 

環保程度

評價

10/10 優異

YUJUN

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 12 月住了 1 晚
Customer Service 於 2023年12月10日的回應
Thank you for this excellent rating, Yujun!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Holiday Inn Express Moreno Valley! We'd love to host you again someday for yet another unforgettable visit.

10/10 優異

PEI-YEN

商務旅客
讚好:職員與服務和住宿狀況
Good
於 2023 年 3 月住了 1 晚
Dominique 於 2023年3月11日的回應
Thank you for the review. Please keep us in mind for future needs when in the area.

10/10 優異

Mario

讚好:整潔度、職員與服務和住宿狀況
Very nice Hotel
於 2024 年 5 月住了 1 晚

10/10 優異

Jennifer

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Parking was the only issue
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月30日的回應
Jennifer, it's a pleasure to see your high rating for Holiday Inn Express Moreno Valley despite the parking concern. Rest assured, our team is dedicated to enhancing all aspects of the guest experience, and your feedback will serve as encouragement. We're looking forward to your next visit.

10/10 優異

Julia Junya

讚好:整潔度、職員與服務、設施服務和住宿狀況
one of the front desk person (Wed 11/24) during daytime is not good and friendly all others a good
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Julia Junya, at Holiday Inn Express Moreno Valley we truly appreciate your high rating despite a moment during your stay where you felt the service was not optimal. We are glad to hear that your encounters with our other team members were positive. Rest assured, we are firmly dedicated to improving the consistency of our service for an even better experience next time. Thanks again for your feedback.

10/10 優異

Juliann

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Thanks, Juliann! It's outstanding your time at Holiday Inn Express Moreno Valley was fantastic. We can't wait until your next visit!

10/10 優異

Felix A

伴侶同遊
讚好:整潔度、職員與服務和設施服務
perfect
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月26日的回應
Felix, it's wonderful to hear your stay at Holiday Inn Express Moreno Valley was perfect. We strive to offer exceptional experiences for our guests and your feedback reaffirms our efforts. We're excited to welcome you back in the future.

10/10 優異

Erubey

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日的回應
Erubey, it's great to see that you had an excellent experience at Holiday Inn Express Moreno Valley. We appreciate your rating immensely, which will certainly inspire our team members to continue providing the best service. We eagerly anticipate welcoming you back for another memorable stay in the future.

10/10 優異

adolfo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Employees friendly and cordial
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月17日的回應
Adolfo, we're thrilled to learn that your stay at the Holiday Inn Express Moreno Valley was a positive one. Your kind words about our friendly and cordial team members are greatly appreciated and they'll be pleased to know that they contributed positively to your experience. We value your feedback and hope to welcome you back soon.

10/10 優異

Joanna

讚好:整潔度、職員與服務和住宿狀況
Just got here but staff was great. Super quick and helpful at check in.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月12日的回應
Joanna, it's lovely to hear you had a warm reception upon your arrival at the Holiday Inn Express Moreno Valley. We're thrilled you found the check-in process to be swift and our team members accommodating. We strive to make every guest feel welcome and valued, and it appears we've done just that in your case. We look forward to serving you throughout your stay, ensuring it remains nothing short of wonderful.

8/10 不錯

Baljinder

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I like the fact that there was free parking at this hotel and was close to the highway. Easy to access other stores.
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月5日的回應
Baljinder, thank you for sharing your pleasant experience at Holiday Inn Express Moreno Valley. We're delighted to hear that you appreciated our convenient parking and easy access to local shops as well as highways. It's always our intention to facilitate a comfortable and enjoyable stay for our guests. We look forward to your return in the future.

10/10 優異

Isabella

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy check in. Parking wasn’t too bad.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年4月3日的回應
Isabella, thank you for sharing your experience with us at Holiday Inn Express Moreno Valley. We're glad to hear that our check-in process was a breeze and that our parking facilities met your needs. We look forward to welcoming you back in the future.

10/10 優異

shantal

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月12日的回應
Shantal, thank you for your high rating of Holiday Inn Express Moreno Valley! We take pride in offering a wonderful stay for all our guests and are thrilled your visit was a delight. We look forward to your return!

8/10 不錯

Kamisha

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月22日的回應
Thank you for taking the time to share your review with us, Kamisha!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Holiday Inn Express Moreno Valley. Thank you and have a wonderful day!

10/10 優異

Jillian

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月20日的回應
Jillian, it's fantastic to know that your experience at Holiday Inn Express Moreno Valley was a delightful one. We're thrilled that you appreciated our efforts to provide the best possible service. We work hard to ensure our guests have a memorable and comfortable stay. We hope to welcome you back again soon for another fantastic stay.

10/10 優異

Darren

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great, highly recommend.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月28日的回應
Darren, it's delightful to know that you had a wonderful experience at Holiday Inn Express Moreno Valley. Your recommendation is highly appreciated. Our team members are thrilled to hear such good feedback and we’re looking forward to your next visit.

8/10 不錯

Benjamin

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月27日的回應
Benjamin, thank you for your rating of Holiday Inn Express Moreno Valley. It seems you had a great stay with us and we couldn't be happier. We appreciate your time in providing this feedback and we look forward to your next visit. Safe travels until then.

10/10 優異

Rosa E.

讚好:整潔度
於 2023 年 12 月住了 2 晚
Customer Service 於 2024年3月16日的回應
Rosa, thank you for choosing to stay at the Holiday Inn Express Moreno Valley. We're thrilled to know that your stay met your expectations, and we look forward to welcoming you back during your next trip. Safe travels!

10/10 優異

Darren

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great!!!
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年3月10日的回應
Darren, thank you for leaving such a positive review of your experience at Holiday Inn Express Moreno Valley. We're so pleased that you enjoyed your stay and we hope to welcome you back in the near future.

10/10 優異

MA Convepcion

讚好:整潔度、職員與服務和住宿狀況
I liked everything about this property stuff really nice Thank you.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月9日的回應
MA, it's great to hear you enjoyed your stay at Holiday Inn Express Moreno Valley. It's particularly pleasing to know our team members had a positive impact on your experience. We appreciate your feedback and look forward to welcoming you back soon.

8/10 不錯

Jin (Henderson)

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月25日的回應
Thank you for taking the time to leave us a 4/5 rating, Jin!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Holiday Inn Express Moreno Valley.

10/10 優異

Fushimi

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月23日的回應
Fushimi, thank you for your stellar rating of the Holiday Inn Express Moreno Valley. It's great to see that your stay left a positive impression. We look forward to welcoming you back on future visits.

10/10 優異

Porscha

於 2024 年 2 月住了 4 晚
Customer Service 於 2024年3月22日的回應
Thank you for the 5 out of 5 rating, Porscha!We're thrilled to see how much you enjoyed staying at Holiday Inn Express Moreno Valley. We look forward to hosting you again in the near future! Thank you again for sharing.

4/10 欠佳

Shunda

家人同遊
Hair in the food. A lot of homeless.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月20日的回應
Shunda, it's very regrettable to hear about your unwanted experience at your breakfast and the concern about the surroundings. Rest assured that your feedback is taken seriously, and we will coordinate with our kitchen team to ensure exemplary hygiene is maintained. We are also cognizant of the larger issue at hand with the societal challenges in our area and are continuously working with local authorities to address this. We hope you will give us another chance to impress you.

10/10 優異

GINGER (Fairfield)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff area alll kind and accommodating. Properly is beautiful and clean.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月20日的回應
Ginger, your abundant praise for Holiday Inn Express Moreno Valley is immensely appreciated. We're pleased to know that our team members' kindness and the spotless, attractive property contributed to your positive experience. Looking forward to having you stay with us again in the future.

10/10 優異

Destinee

讚好:整潔度、職員與服務和住宿狀況
Great clean room
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月18日的回應
Destinee, it's fantastic to hear that you appreciated the cleanliness of your room at Holiday Inn Express Moreno Valley. Our main aim is to offer a tidy and comfortable environment for our guests. We eagerly anticipate your return visit.

10/10 優異

Keeops

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月12日的回應
Thank you for the amazing rating, Keeops!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Holiday Inn Express Moreno Valley soon!Thanks again for leaving your feedback!

10/10 優異

Darren

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really enjoy the atmosphere.
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年2月6日的回應
Darren, it's fantastic to hear that you enjoyed the ambiance at Holiday Inn Express Moreno Valley. Your positive feedback is much appreciated. We hope to continue welcoming you back for more enjoyable stays.

10/10 優異

GURMAIL (EDMONDS)

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年2月3日的回應
Gurmail, it's splendid to hear that you enjoyed your stay at the Holiday Inn Express Moreno Valley. Your positive feedback is greatly appreciated and we hope to have the opportunity to host you again in the future, providing the same exceptional experience.

8/10 不錯

Jonathan

讚好:整潔度
於 2024 年 1 月住了 3 晚
Customer Service 於 2024年2月1日的回應
Jonathan, thank you for your rating. We're happy to hear you enjoyed your stay at Holiday Inn Express Moreno Valley. Your positive feedback motivates us to continuously provide excellent service. We look forward to welcoming you back!

10/10 優異

Rocio

讚好:整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月31日的回應
Rocio, thank you for choosing to stay at the Holiday Inn Express Moreno Valley. It's pleasing to see your high rating without any comments. This implies you had a great experience. We appreciate your support and can't wait to welcome you back in the near future.

10/10 優異

Ann

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean. Breakfast available. Easy to get to our room
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月30日的回應
Ann, thank you for your kind review. We're thrilled to hear you enjoyed the convenience at Holiday Inn Express Moreno Valley, including our cleanliness, readily available breakfast, and easy access to your room. We look forward to welcoming you back for a seamless experience on your next visit.

4/10 欠佳

Heather

伴侶同遊
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
Kevin assumed my partners gender and would not open the correct bathroom for them. They also refused to acknowledge my partner at check in. Later denied additional pillows.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月29日的回應
Heather, it's regrettable to hear about the challenges that were faced, particularly surrounding the misunderstandings at check-in and requests not being adequately addressed. We value all guests and their comfort is our utmost priority. Our team members strive to offer the highest standards of service and provide an inclusive experience for everyone. We are committed to improving and we hope for the chance to serve you and your partner better in the future.

10/10 優異

Lashawn

讚好:整潔度
Every thing
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月27日的回應
Lashawn, it's delightful to know you found every aspect of your stay at Holiday Inn Express Moreno Valley notable. We appreciate your support and look forward to creating more memorable experiences for you on your future visits.

10/10 優異

leo

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I really like that there were 4 different food obtions available. Plus a full gas station with more eateries and ice cream directly next door.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月27日的回應
Leo, we're thrilled to hear you enjoyed the variety of dining options near Holiday Inn Express Moreno Valley. Having a gas station nearby for additional convenience truly adds value to our location. We hope to serve you again on your next travels.

8/10 不錯

Rosa Lilia

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
el colchón del sofá cama estaba muy incómodo, se sentían los resortes en la espalda, de ahí en fuera todo bien
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月25日的回應
Rosa Lilia, agradecemos sus comentarios sobre su estadía en el Holiday Inn Express Moreno Valley. Es lamentable saber que el colchón del sofá cama no le pareció ideal. Siempre buscamos el confort óptimo de nuestros huéspedes. Sin embargo, nos alegra saber que otros aspectos de su visita fueron positivamente memorables. Sus comentarios se compartirán con nuestro equipo para ayudar a mejorar la experiencia de nuestros huéspedes. Esperamos su próxima estancia con nosotros.

10/10 優異

Angela

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月19日的回應
Thanks for the perfect rating, Angela! We can't wait to see you again soon for another amazing experience at Holiday Inn Express Moreno Valley. Have a great day!

10/10 優異

Ryan

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice clean room
Super clean. Basic room but friendly staff. Got there later in the night and check in was easy. Quiet and I didnt notice any unsavory characters and felt good about my vehicle in the parking lot. Not the ritz but it honestly exceeded my expectations.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月15日的回應
Ryan, thank you for sharing your experience at the Holiday Inn Express Moreno Valley. We're thrilled that our clean premises and efficient check-in process were to your liking. Our team members take pride in maintaining a safe and serene environment for all our guests. It's fantastic to hear that we were able to exceed your expectations. We hope to welcome you back in the near future for another pleasant stay.

10/10 優異

Rebecca

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the way they thought about the nightlight In the bathroom And how everything was just so convenient And easy to get to
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Rebecca, we're thrilled to hear that you enjoyed your stay at Holiday Inn Express Moreno Valley. We strive to make the guest experience as convenient as possible and are pleased you noticed our thoughtful touches like the bathroom lighting. Thank you for your kind words and we look forward to welcoming you back in the future.

10/10 優異

Felicia

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月14日的回應
Thanks for sharing this perfect rating, Felicia!We're thrilled to hear you enjoyed your stay at Holiday Inn Express Moreno Valley! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 不錯

Leigh

讚好:整潔度、職員與服務和住宿狀況
Customer Service 於 2024年1月13日的回應
Thank you for sharing your thoughts with us, Leigh!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Holiday Inn Express Moreno Valley.

8/10 不錯

Nicole

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The property was beautiful and clean. I had an issue with the guest upstairs as they had children running and jumping at 12am. The staff did everything they could to ask them to be quiet but unfortunately due to the children not listening my husband and I had to move rooms at almost 1 in the morning. This was unfortunate but they did get us a new room.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Nicole, it's wonderful to hear that you found Holiday Inn Express Moreno Valley to be beautiful and clean. It's regrettable, however, that your experience was impacted by noise. While our team members did their best to resolve the situation, we truly apologize for any inconvenience caused. We commend your understanding of moving rooms and are glad that an alternative room helped remedy the situation. We greatly appreciate your feedback and look forward to welcoming you back.

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月11日的回應
Thank you for the excellent rating!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Express Moreno Valley! We look forward to hosting you again soon.

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome!
Best hotel ever!
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月10日的回應
We are delighted to hear such positive comments about the Holiday Inn Express Moreno Valley! We aim to provide an exceptional stay for our guests and it's wonderful to know we fulfilled that aim. Looking forward to welcoming you back in the future!

10/10 優異

perry

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Perry, thank you for sharing your rating of your stay at Holiday Inn Express Moreno Valley. We are thrilled to see that your experience with us was a great one. We look forward to welcoming you back for another pleasant stay.

6/10 一般

Heidi

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日的回應
Heidi, thank you for taking the time to rate your recent stay at the Holiday Inn Express Moreno Valley. We regret that your experience with us did not fully meet your expectations and encourage you to share more details, so that we may better improve our services in the future.

4/10 欠佳

Michelle

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月10日的回應
Michelle, even though your rating indicates some dissatisfaction, we're unable to find specific details that could help us improve. We would appreciate any additional feedback you could provide about your stay at Holiday Inn Express Moreno Valley. Your complete satisfaction is our priority.

10/10 優異

Domingo Leo

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月9日的回應
Domingo Leo, it's wonderful to see that you had an excellent experience at the Holiday Inn Express Moreno Valley. Our team appreciates your positive rating and we hope to welcome you back in the near future!

10/10 優異

Dez

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月28日的回應
Thank you for the perfect rating, Dez!We are very pleased to hear that you had a wonderful stay at Holiday Inn Express Moreno Valley. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

4/10 欠佳

Chio

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sleepless night.
Hotel itself is pretty nice and clean. Unfortunately we didn’t get any sleep cuz the people above was partying all night until 5:00 in the morning. There was no one to address the problem.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月9日的回應
Chio, thank you for sharing your experience. It's great to read that you found the premises to be of high standards. We regret to hear about the disturbance you encountered from fellow guests during your stay. We strive to ensure a peaceful environment and are disappointed that your experience was not representative of this goal. Your feedback has been shared with our team members for improvement and we hope you'll consider us again in the future.