熨斗/熨衫板、免費 Wi-Fi、床單、鬧鐘

棕櫚旅店酒店的評價

2 out of 5
棕櫚旅店酒店
10518 Magnolia Ave, Riverside, CA

評價

5.8
10 分評分,優異;480 則評價中有 100 則" "
8 分評分,不錯;480 則評價中有 84 則" "
6 分評分,一般;480 則評價中有 78 則" "
4 分評分,欠佳;480 則評價中有 73 則" "
2 分評分,很差;480 則評價中有 145 則" "

5.8/10 

整潔度

6.6/10 

職員與服務

5.6/10 

設施服務

5.6/10 

住宿狀況

5.2/10 

環保程度

評價

2/10 很差

DAWEI

不滿:整潔度、職員與服務和住宿狀況
When booking a room, I added "need a kitchen" to my search engine. In the photos advertised for this hotel, I have seen the microwave, next to the sink, over the refrigerator many times, but when I checked in there was nothing, not even the table and chairs in the photos. Help me ask why there is no microwave and simple kitchen, the hotel receptionist perfunctory said that the food is delivered to the office, and the property office will heat it here,
於 2023 年 8 月住了 1 晚

10/10 優異

Daniel

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place. Just remodeled inside and outside.
於 2024 年 5 月住了 2 晚
Palm Inn 於 2024年5月23日的回應
Thank you so much for your kind words and positive review!

2/10 很差

Humberto

不滿:住宿狀況
So many drugged up people walking around at night. The house cleaner gave me attitude when i asked for a new towel
於 2024 年 5 月住了 2 晚
Palm Inn 於 2024年5月23日的回應
We're truly sorry to hear about your disappointing experience.

10/10 優異

Xena

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I liked that it was convienient , very quiet . Super easy check in and check out process
於 2024 年 5 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
Thank you so much for your kind words and positive review!

10/10 優異

Shana

親子同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location lots to do could walk around or take a drive just enjoy yourself
於 2024 年 5 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
Thank you so much for your kind words and positive review!

8/10 不錯

melyssa

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
Thank you so much for your kind words and positive review!

10/10 優異

Alan

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wow
於 2024 年 5 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
Thank you so much for your kind words and positive review!

6/10 一般

Laura

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Didn’t feel safe
於 2024 年 5 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
We're truly sorry to hear about your disappointing experience.

8/10 不錯

David

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The overall room is clean the only complaint would be the pillows were small the mattresses were a little too soft but overall clean rooms nice staff and overall a nice hotel to stand would I stay there again yes no real complaints
於 2024 年 5 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
Thank you so much for your kind words and positive review!

4/10 欠佳

malcolm

不滿:整潔度、職員與服務和住宿狀況
Not well kept.
於 2024 年 5 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
We're truly sorry to hear about your disappointing experience.

8/10 不錯

Jeffrey

讚好:整潔度和職員與服務
不滿:設施服務
!
於 2024 年 5 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
Thank you for sharing your feedback with us.

10/10 優異

Roberto w (Riverside)

於 2024 年 4 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
Thank you so much for your kind words and positive review!

2/10 很差

Jeneva

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This property was run down and dirty. I had to keep my shoes on because my shoes stuck to the floor. The drapes had burn holes, the bed spread had bun holes. There was no smoke detector. I had to ask for a towel and wash cloth. The bed was hard as a rock. We got little sleep because people were yelling and cussing. We did not stay the second night. It appears that several of the rooms were rented out to homeless people. I cannot recommend this hotel. We felt unsafe and left the next morning as soon as we could.
於 2024 年 4 月住了 2 晚
Front desk 於 2024年5月1日的回應
I'm truly sorry to hear about your experience. It sounds incredibly frustrating and unacceptable. Your comfort and safety should always be a top priority when staying at any accommodation.

10/10 優異

Andrea

讚好:職員與服務和住宿狀況
Nice and clean
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms clean and our staff accommodating during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority.We appreciate your understanding regarding the presence of loiterers. Rest assured, we are continuously working to ensure the safety and security of all our guests, and your feedback serves as a valuable reminder of the importance of this effort.Thank you for choosing to stay with us.Warm regards,Management

2/10 很差

marie

不滿:整潔度和住宿狀況
HORRIBLE! Just that fact I am doing this survey after being charged for a night I wasn’t there!! Let alone the nasty, unsafe, dirty conditions.
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,We're deeply sorry to hear about your recent experience with us. Our guests' satisfaction and safety are paramount to us, and it's distressing to learn that we've failed to meet your expectations.Furthermore, your comments about the cleanliness and safety of our establishment are taken very seriously. We have immediately initiated a thorough inspection and cleaning process to rectify any issues and uphold our standards of cleanliness and safety for all our guests.We sincerely apologize for any inconvenience caused and hope to have the opportunity to restore your faith in our motel in the future.Thank you for bringing this matter to our attention.Warm regards,Management

6/10 一般

Lymond

讚好:整潔度、職員與服務和住宿狀況
You get what you pay for. Room was clean. Staff is nice. A lot of loiterers though. Good stay when needing to save money and on a budget.
於 2024 年 4 月住了 2 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms clean and our staff accommodating during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority.We appreciate your understanding regarding the presence of loiterers. Rest assured, we are continuously working to ensure the safety and security of all our guests, and your feedback serves as a valuable reminder of the importance of this effort.Thank you for choosing to stay with us.Warm regards,Management

2/10 很差

Stefanie

商務旅客, 多人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This property was horrible. Our room’s beds were extremely hard and uncomfortable. We considered sleeping on the floor, but the floor was dirty. The bathroom hadn’t been clean properly, and there was poop on the wall. We found cigarette burns on the sheets and a hair tie under the first blanket. Do not stay here. People screaming in the parking lot in the middle of the night. Overall, A very terrible experience.
於 2024 年 3 月住了 2 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Immediate action has been taken to address the cleanliness issues in your room, and measures are in place to prevent such occurrences in the future.Additionally, we are working to minimize disturbances in the parking lot to ensure a peaceful stay for all guests. we hope you'll consider giving us another chance to exceed your expectations. Thank you for bringing these matters to our attention.Warm regards,Management Team

2/10 很差

marie

不滿:住宿狀況
The worst hotel I have ever stayed in. My bed covering has some black goo on it, there are electrical wires hanging from the ceiling where the smoke detector should be, there are major gaps around the door and the locks don’t seem to work too good. Let’s not forget the roaches all over the place. And it’s supposed to be a smoke free room but there is an ashtray and it deals of must smoke.
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,We're deeply sorry to hear about the challenges you encountered during your recent stay with us. Providing a comfortable and safe environment for our guests is our utmost priority, and it's clear that we fell short of meeting your expectations on multiple fronts.Please accept our sincerest apologies for the issues with cleanliness, maintenance, and pests that you experienced in your room. We take these matters very seriously, and immediate action is being taken to address and rectify each concern you've raised. Our maintenance team has been dispatched to resolve the electrical wiring, door gaps, and any other maintenance issues to ensure the safety and comfort of our guests.Regarding the cleanliness of your bedding and the presence of pests, we have initiated a thorough inspection and treatment process to eliminate any existing concerns and prevent future occurrences. Rest assured, we have stringent cleanliness protocols in place, and your experience is not reflective of our usual standards.Furthermore, we apologize for any confusion regarding the smoke-free policy in your room. We will investigate this matter further to ensure all rooms are compliant with our policies and provide a smoke-free environment for our guests.We truly value your feedback as it helps us identify areas for improvement.Thank you for bringing these issues to our attention.Warm regards,Management.

4/10 欠佳

Tou

商務旅客
不滿:設施服務和住宿狀況
Lots of unwanted traffic.
於 2024 年 4 月住了 3 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,Thank you for bringing this matter to our attention. We take the safety and security of our guests very seriously, and we apologize for any discomfort caused by the presence of non-guests on our property. Our team is actively working to address this issue by implementing enhanced security measures and monitoring procedures to ensure that only registered guests have access to our facilities. Your feedback helps us improve our guest experience, and we appreciate your patience and understanding as we work to resolve this issue. If you have any further concerns or observations, please don't hesitate to reach out to our management team directly. We value your feedback and look forward to welcoming you back for a more enjoyable stay in the future.Warm regards,Management Team

10/10 優異

Jennifer

伴侶同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Staff was amazing.
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,Thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay with us and that our staff provided you with exceptional service. Providing a welcoming and comfortable experience for our guests is our top priority, and it's wonderful to know that we were able to meet your expectations. Your satisfaction is our greatest reward, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything we can assist you with in the future.Warm regards,Management Team

6/10 一般

Cesar

伴侶同遊, 商務旅客
讚好:職員與服務
不滿:住宿狀況
Refrigerator didnt work, one key didnt work, it looked out of maintenance, bed smeells ugly, lamps of the bed didnt work
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,We sincerely apologize for the inconveniences you experienced during your recent stay with us. Providing a comfortable and well-maintained environment is of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations on multiple fronts.Please rest assured that we are taking immediate action to address the issues you've raised. Our maintenance team has been notified to promptly repair or replace the refrigerator, keys, and lamps in your room. Additionally, we are conducting a thorough inspection of all our facilities to ensure they meet our standards of cleanliness and functionality.We truly value your feedback as it helps us identify areas for improvement. We apologize for any frustration or inconvenience caused and hope you will consider giving us another opportunity to provide you with a much-improved experience.Thank you for bringing these matters to our attention.Warm regards,Management Team

6/10 一般

Salvador

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Mucha gente que no esta hospedada transitando y merodeando
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年4月29日的回應
Querido invitado,Gracias por traer este asunto a nuestra atención. Nos tomamos muy en serio la seguridad de nuestros huéspedes y nos disculpamos por cualquier molestia causada por la presencia de personas que no sean huéspedes en nuestra propiedad. Nuestro equipo está trabajando activamente para abordar este problema mediante la implementación de medidas de seguridad mejoradas y procedimientos de monitoreo para garantizar que solo los huéspedes registrados tengan acceso a nuestras instalaciones. Sus comentarios nos ayudan a mejorar la experiencia de nuestros huéspedes y agradecemos su paciencia y comprensión mientras trabajamos para resolver este problema. Si tiene más inquietudes u observaciones, no dude en comunicarse directamente con nuestro equipo de administración. Valoramos sus comentarios y esperamos darle la bienvenida nuevamente para una estadía más placentera en el futuro.Un cordial saludo,Equipo directivo

10/10 優異

Joelene

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,Thank you for taking the time to share your feedback with us. Providing a comfortable and welcoming environment for our guests is always our top priority.Thank you for choosing to stay with us!Warm regards,Management

4/10 欠佳

Melissa

家人同遊
不滿:整潔度、設施服務和住宿狀況
Room smelled of smoke, cigarette burns on the blankets. Bed was extremely uncomfortable… The shower had really short curtains so all the water got on the floor. Bad area, very sketchy.
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年5月1日的回應
I apologize for the unpleasant experience you had.

6/10 一般

Helideth

於 2024 年 4 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
Thank you for sharing your feedback with us.

2/10 很差

Reshawn

於 2024 年 4 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
We're truly sorry about your disappointing experience.

4/10 欠佳

Jeffrey

家人同遊, 親子同遊, 伴侶同遊
讚好:設施服務
不滿:整潔度
There was no toilet seat initially, however, they had one installed by the time I returned. There's SO MANY people who do not have rooms that hang out on and around the property. Can't even hardly pull in most of the time because people are blocking the entrance yelling, fighting, etc. It's unfortunate for the employees because they were so nice. Maybe to nice, perhaps. There's a lot of potential there, so hopefully they figure it out.
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年5月1日的回應
Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you faced during your stay. We are glad to hear that the issue with the toilet seat was promptly resolved upon your return.

2/10 很差

Jonathan

家人同遊
不滿:整潔度、設施服務和住宿狀況
Unsafe
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年5月1日的回應
We are deeply concerned to hear that you felt unsafe during your recent visit to our hotel. Your safety and well-being are our top priorities, and we sincerely apologize for any circumstances that led to this feeling.

10/10 優異

Araceli

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 5 晚
Palm Inn 於 2024年5月23日的回應
Thank you so much for your kind words and positive review!

4/10 欠佳

Uliv (Las Vegas)

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
The room had a weird smell to it, and the sheets looked unsanitary and had holes in them.
於 2024 年 4 月住了 2 晚
Hotel Management. 於 2024年5月1日的回應
Thank you for bringing your recent experience to our attention. We sincerely apologize for the discomfort you encountered during your stay with us.

4/10 欠佳

Anthony

多人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
Check in was fast and easy, that was the only thing I liked. As soon as I opened the door to the room i was assisted to I had to kill 3 cockroaches inside the room, bed sheets did not smell pleasant and had cigarette burns all over. The tv was ok but the mini fridge did not work at all
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年5月1日的回應
Thank you for sharing your recent experience with us. We're pleased to hear that your check-in process was efficient, although we're truly sorry to learn about the issues you encountered in your room.

10/10 優異

Michael

伴侶同遊
Stay was good as always sometimes depending on the situation and environment and the staff
於 2024 年 4 月住了 1 晚
Hotel Management. 於 2024年5月1日的回應
Thank you for your continued loyalty and for sharing your feedback with us. We're delighted to hear that your stay was enjoyable overall.

2/10 很差

Michael

讚好:住宿狀況
不滿:整潔度
於 2024 年 3 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
We're truly sorry about your disappointing experience.

2/10 很差

Amajay

於 2024 年 3 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
We're truly sorry about your disappointing experience.

10/10 優異

shelly

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
I dont like how some rooms have a freg and microwave and some dont .. and some times u only get 1 towel... other theh that its great for the price for sure. .tgey always seem to give me options for a room.cuz i go there so much ...
於 2024 年 3 月住了 1 晚
Hotel Management. 於 2024年5月1日的回應
Thank you for taking the time to share your feedback with us. We're pleased to hear that you've had positive experiences overall during your stays with us.

10/10 優異

Joelene

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 3 月住了 1 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,Thank you for taking the time to share your feedback with us. Providing a comfortable and welcoming environment for our guests is always our top priority.Thank you for choosing to stay with us!Warm regards,Management

4/10 欠佳

Destiney

讚好:整潔度
不滿:住宿狀況
Hot water didnt work and it had poor pressure
於 2024 年 3 月住了 1 晚
Hotel Management. 於 2024年5月1日的回應
Thank you for bringing the issue with the hot water and water pressure to our attention. We sincerely apologize for any inconvenience this may have caused during your stay.

4/10 欠佳

Rafael

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2024 年 3 月住了 3 晚
Palm Inn 於 2024年5月23日的回應
We're truly sorry about your disappointing experience.

2/10 很差

Kimberly

伴侶同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Came in late and heard people screaming at each other outside and on top of that the second when got in the room we found dead and alive roaches everywhere. Not to mention mold in the microwave. We booked another hotel immediately as I was terrified. Not a dead bolt in sight
於 2024 年 3 月住了 3 晚
Hotel Management. 於 2024年5月1日的回應
We are truly sorry to hear about the distressing experience you encountered during your recent stay at our hotel. Your comfort and safety are of paramount importance to us, and it's deeply concerning to learn that we failed to meet your expectations.

2/10 很差

Andy

於 2024 年 3 月住了 1 晚
Palm Inn 於 2024年5月23日的回應
We're truly sorry to hear about your disappointing experience.

2/10 很差

James

不滿:整潔度、職員與服務和住宿狀況
One of the male employees had google eyes at my girlfriend and one of the male employees seemed to have eyes for me. The whole place from employees to guests seemed pure evil, from the passed out in the parking lot drug addicts, street walkers and sexually charged employees,I thought I was in Sodom and Gomorrah
於 2024 年 3 月住了 1 晚
Hotel Management. 於 2024年5月1日的回應
We are deeply troubled to hear about the unsettling experience you had during your recent stay at our hotel. Please accept our sincere apologies for any discomfort or unease you and your girlfriend experienced.

10/10 優異

Navpreet

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff is great (:
於 2024 年 3 月住了 1 晚
Hotel Management. 於 2024年4月29日的回應
Dear Guest,Thank you for taking the time to share your feedback with us. Providing a comfortable and welcoming environment for our guests is always our top priority.Thank you for choosing to stay with us!Warm regards,Management

8/10 不錯

alex

於 2024 年 3 月住了 1 晚

2/10 很差

Angel

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Filth, Bug infestation, and Homeless compound
The room was so dirty you couldn't walk around without shoes on, every towel had black and brown stains, furniture was so dirty I had to buy bleach to feel decently comfortable touching it, roaches everywhere in the room( specifically coming from the floorboards sizing from super tiny to at least 1-2 inches) literal dirt and grim all over the walls. Our door was already wide open upon checking in, the safety lock had to broken off and literal torched marks surrounding the locks on the doors. Homeless/ drug addicts gather on the stair ways creating a giant block and terrible smell, they basically live there all of their things were constantly all over the stairs including pill bottles and needles. There was never any comfort I felt in the room or even on the property itself, people were constantly yelling, blasting crazy loud music out of their rooms with the doors open, the beds were so disgusting we had to buy a full comforter set and sheets just to sleep on it but had to move the bed away from the wall as roaches would come out of the headboard. They never once gave us new towels or toilet paper on their own, we had to go to the office to ask for 4 towels for the rest of our stay and were only given two and those of course were also dirty. The stay was complete unpleasant unless you're absolutely fine living in filth, bug infestation or basically in a homeless compound. I would never stay here again and do not recommend anyone else staying there either.
於 2024 年 2 月住了 2 晚

2/10 很差

salvador

不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Keith

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Ryanne

於 2024 年 2 月住了 1 晚

8/10 不錯

ramon

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
the tub in the batroom was very sleepery
於 2024 年 2 月住了 1 晚

4/10 欠佳

Bruce

不滿:整潔度、職員與服務和住宿狀況
None
於 2024 年 1 月住了 1 晚

2/10 很差

Tanaya

伴侶同遊
不滿:整潔度和住宿狀況
Bugs everywhere
於 2024 年 2 月住了 1 晚