「In our Expedia profile we have requested 1st floor. No 1st floor rooms were available, which is fine until they tell us there is NOT an elevator!! We are senior citizens with health issues, if what is listed on our profile is not available, we should be notified before booking so we can go elsewhere. This is not acceptable Expedia! And, perhaps the hotel should include on their website that they don't have an elevator!」
「With Breakfast everything was out of order and tables were all dirty. Hotel staff was sitting behind front counter talking guest had to go ask for things including the omelettes that were kept in the freezer. When booking a room for 6 guestst they only include 4 wristbands the others you need to purchase. Staff in the waterpark was inconsistent one day my grandson was ok you use the big water slide being a 1/2 to short. The next day it was a no. He can't go down them.」
「Clean room. Only saw someone at the front desk when we checked in. Never saw anyone after that. No ice machine even though there's a sign for one. Price difference between Thursday night and Friday night is $40 even though there were only 6 other cars in the lot, far from full. Breakfast was okay at best. Heard the few people that were there complaining about it. Scrambled eggs, old wrinkled sausage, no juice. Very little selection.」
「Have been staying there over several years and have seen a decline in quality and decline in staffing. Room was clean but unfortunately smelled like mold. Suspect it came from AC/Heater wall unit. Also noticed a decline in breakfast options and quality. Will consider staying eleswhere next time.」