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羅厄諾克拉皮茲希爾頓花園旅館的評價

3 out of 5
羅厄諾克拉皮茲希爾頓花園旅館
4500 South Peak Blvd., Roanoke, VA

評價

9.0

卓越

10 分評分，優異；868 則評價中有 544 則" "
8 分評分，不錯；868 則評價中有 228 則" "
6 分評分，一般；868 則評價中有 64 則" "
4 分評分，欠佳；868 則評價中有 20 則" "
2 分評分，很差；868 則評價中有 12 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Audra

讚好：整潔度、職員與服務和住宿狀況
This was our second time staying at the property and it has been great both times.
於 2024 年 5 月住了 1 晚

10/10 優異

Richard

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

Nancy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
very nice rooms and friendly staff Great location
於 2024 年 5 月住了 1 晚

10/10 優異

Richard

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful view
於 2024 年 4 月住了 1 晚

4/10 欠佳

Elizabeth

伴侶同遊, 寵物同遊
讚好：整潔度和住宿狀況
Needed a room for 2 plus dog near the Blue Ridge Pkwy. The surprise charge of $75 (plus tax) for bringing our dog is NOT dog-friendly! This was our last stop on a 6-week road trip, and by FAR the most we had to pay to bring the pooch along (most properties charged $25 or less). In general, this hotel was very opaque about their charges. My credit card alerted me of two more charges after we checked in (after paying the base rate for the room when booking with Expedia). When I asked for an itemized bill, the nice woman at the desk was unable to enlighten me about what the charges (and a credit) were for. Given this, we worried about whether the wifi was complimentary. We kept being asked to join Hilton Honors when we tried to log on. Trying to call the front desk, we got a busy signal over and over again. So we gave up getting online. At checkout, I was told that we were supposed to get a special code from the hotel, but that was not part of the instructions on the sheet we received with our room keys.
於 2024 年 4 月住了 1 晚

10/10 優異

Greg

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the staff and the atmosphere at the hotel. There was supposedly free continental breakfast but I got charged $9 for it.
於 2024 年 4 月住了 5 晚

10/10 優異

Chris

讚好：整潔度、職員與服務和住宿狀況
The lady at the desk was very nice and helped us out for much. She was very helpful even with some of the computers down.
於 2024 年 4 月住了 1 晚

10/10 優異

John

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、設施服務和住宿狀況
Great place
於 2024 年 4 月住了 3 晚

4/10 欠佳

Brittany

讚好：職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Judy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy access, indoor pool was great for grandkids, safe and secure location.
於 2024 年 3 月住了 1 晚

10/10 優異

Jennifer

於 2024 年 3 月住了 1 晚

10/10 優異

Katherine

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
staff was super friendly and helpful
於 2024 年 3 月住了 1 晚

8/10 不錯

Michael

家人同遊
讚好：職員與服務、設施服務和住宿狀況
We had a problem checking in; the system was down and my credit card was declined like 6 times as I was trying to pay the $25 incidentals bill. Took me 20 minutes--finally the nice buy at the desk gave up and let me go up to my room. The personnel were very knowledgeable and nice. It left a bad taste in my mouth, though, when I went to warm up my daughter's waffle and found a box of old food in the microwave.
於 2024 年 3 月住了 1 晚

10/10 優異

David

讚好：整潔度和住宿狀況
Great
於 2024 年 3 月住了 1 晚

10/10 優異

Christina

讚好：住宿狀況
Would stop again
於 2024 年 3 月住了 1 晚

8/10 不錯

timothy

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was very nice and the staff was extremely friendly and professional however considering the size of the facility I was very disappointed that there was limited handicap parking on the property. There was no handicap parking at all in the front of the building. Management should consider making changes to accommodate people with disabilities.
於 2024 年 2 月住了 2 晚

8/10 不錯

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Spot
Nice lodging. Great view from the mountaintop. Everything you need for a comfortable stay. One negative. This was a multi-day stay. The first day housekeeping never entered our room. We came back to an unmade bed, no fresh towels and no cleanup. We did not expect or need fresh bedding, but come on, make the bed. Other than that it was a good stay. Jack and Diane
於 2024 年 2 月住了 3 晚

10/10 優異

James

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 2 月住了 1 晚

8/10 不錯

Phil

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Richard

於 2024 年 2 月住了 2 晚

10/10 優異

Lynn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was the first time we had stayed at this property. Everything was perfect! From the check-in to housekeeping to the breakfast options, they did an amazing job! We will definitely stay there again!
於 2024 年 1 月住了 3 晚

10/10 優異

Tammy

於 2024 年 1 月住了 1 晚

10/10 優異

Courtney

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The people there are very friendly, and the place was very clean. Our favorite part was the breakfast! They have the best omelets we've ever had there. I would highly recommend staying at this hotel.
於 2023 年 12 月住了 1 晚

10/10 優異

Kathleen

家人同遊, 寵物同遊
orning coffee and very handy to our family. Staff was helpful and kind.
於 2023 年 12 月住了 4 晚

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚

8/10 不錯

Ognjen

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Safe quiet and convenient
於 2023 年 11 月住了 1 晚

6/10 一般

Joseph

於 2023 年 12 月住了 1 晚

10/10 優異

Nancy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Yes, Stay Here!
This Hilton Garden Inn was very nice. It is new, bright, clean, and comfortable, plus the front desk staff was delightful! The one thing I recommend improving is the hot breakfast.
於 2023 年 11 月住了 4 晚

10/10 優異

Karen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a wonderful place to stay! Clean, friendly and up to date!
於 2023 年 11 月住了 1 晚
Management 於 2023年11月29日的回應
Thank you, Karen, for the five star rating! We hope to have you as our guest again soon.

10/10 優異

Barbara

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚
Management 於 2023年11月29日的回應
Thank you, Barbara, for the 10/10 rating! We hope to have you as our guest again soon.

6/10 一般

Sanjay

於 2023 年 11 月住了 4 晚
Management 於 2023年11月29日的回應
Thank you, Sanjay, for taking the time to rate your stay. We hope to have you as our guest again the next time you visit Roanoke!

10/10 優異

Suzanne

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Management 於 2023年11月17日的回應
Thank you for the five star rating! We look forward to all your future stays with us!

4/10 欠佳

Mary

家人同遊
不滿：整潔度和職員與服務
No one came in to clean or service room during day, which was a terrible surprise after being out all day. Staff practically nonexistent. Took almost a half-hour just to check in and no one was at the front desk for checkout (just a Dropbox for keys) so couldn’t even complain about lack of housekeeping.
於 2023 年 11 月住了 2 晚
Management 於 2023年11月17日的回應
Thank you for your honest feedback. The Hilton Garden Inn brand standard no longer provides daily housekeeping, and is only by request for stays less than 3 nights. We regret that your check in and out experience fell below your, and our, standards and have shared your feedback with out team. Despite these setbacks, we hope that you will choose to stay with us again in the future so that we may provide you with improved front desk communication when you are here.

10/10 優異

Jeremy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Management 於 2023年11月17日的回應
Thank you for the 10 out of 10 rating! We look forward to all your future stays with us!

10/10 優異

Leslie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Weekend Stay
Hotel was perfect for family gathering in Roanoke area. Loved the comfortable Lobby and outdoor space to play with our grandson.
於 2023 年 10 月住了 2 晚
Management 於 2023年11月17日的回應
Thank you for the 10 out of 10 rating! We love to hear that your entire family had a wonderful stay. Safe travels!

8/10 不錯

Donaven

家人同遊
讚好：職員與服務和客房舒適度
Great staff
Sadly the room i was given smell like smoke and i did inform the staff. The staff was amazing and even provided breakfast vouchers for me and family to make up for it.
於 2023 年 10 月住了 1 晚
Management 於 2023年11月17日的回應
We are happy to hear that our staff took great care of you after a smoking violation impacted the quality of your stay. We hope to have you as our guest again soon so that we may provide you with a flawless experience when you return!

10/10 優異

Tory

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Management 於 2023年11月17日的回應
Thank you for the 10 out of 10 rating! We look forward to all your future stays with us!

10/10 優異

Leanne

於 2023 年 10 月住了 1 晚
Management 於 2023年11月17日的回應
Thank you for the five star rating! We look forward to all your future stays with us!

10/10 優異

Kim

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice team
於 2023 年 10 月住了 1 晚
Management 於 2023年11月17日的回應
Thank you for the five star rating of our hotel and staff! We look forward to all your future stays with us!

10/10 優異

NIall

讚好：整潔度、職員與服務和住宿狀況
Nice place
於 2023 年 10 月住了 1 晚
Management 於 2023年11月17日的回應
Thank you for the five star rating of our hotel! We hope to have you as our guest again soon!

10/10 優異

Piotr

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms need some remodelling .
於 2023 年 10 月住了 1 晚
Management 於 2023年11月17日的回應
Thank you for the five star rating of our hotel! We appreciate all your feedback and hope to have you as our guest again soon!

10/10 優異

Angela

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 1 晚
Management 於 2023年11月17日的回應
Thank you for the five star rating of our hotel and staff! We hope to have you as our guest again soon!

10/10 優異

Hans

家人同遊
讚好：設施服務
Staff was extra friendly and dinner was quite good. Really like the little “store.”
於 2023 年 10 月住了 1 晚
Management 於 2023年11月17日的回應
Thank you for the five star rating of our hotel and staff! We hope to have you as our guest again soon!

10/10 優異

David

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 2 晚
Management 於 2023年11月17日的回應
Thank you for the 10 out of 10 rating! We look forward to all your future stays with us!

10/10 優異

Elizabeth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Management 於 2023年11月17日的回應
Thank you for the 10 out of 10 rating! We look forward to all your future stays with us!

10/10 優異

Robin

家人同遊
It was average
於 2023 年 9 月住了 1 晚

2/10 很差

David

於 2023 年 9 月住了 1 晚
Management 於 2023年11月17日的回應
Thank you for taking the time to rate your recent stay. We regret that your experience fell below expectations. We hope that you will choose to stay with us again in the future so that we may offer you improved service when you are here.

10/10 優異

fred

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff
於 2023 年 9 月住了 1 晚

10/10 優異

Ted

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff very friendly and efficient. This is an excellent place to stay!
於 2023 年 9 月住了 1 晚

10/10 優異

Jan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was extremely friendly and responsive. Rooms were super comfortable and spacious and clean. Breakfast was great, and bartender was expert and entertaining! And the view…..awesome!!
於 2023 年 8 月住了 2 晚