高級三人房 | 書桌、手提電腦工作空間、熨斗/熨衫板、免費 Wi-Fi
查看供應

Trivelles Rochester的評價

3 out of 5
Trivelles Rochester
Station Rd, Rochester, England

評價

8.0

很好

10 分評分，優異；135 則評價中有 57 則" "
8 分評分，不錯；135 則評價中有 42 則" "
6 分評分，一般；135 則評價中有 15 則" "
4 分評分，欠佳；135 則評價中有 10 則" "
2 分評分，很差；135 則評價中有 11 則" "

8.6/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean and quiet. Good location, just opposite to the train station and 15 min walk to the Rochester high street. Room is newly furnished and comfortable.
於 2023 年 3 月住了 1 晚

8/10 不錯

Jean

讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location
於 2024 年 5 月住了 2 晚
Trivelles 於 2024年5月16日的回應
Dear Jean,Thank you for your positive rating! We're glad you had a great experience. If you have any suggestions for how we can make your next visit a 5 out of 5, we'd love to hear them. We look forward to welcoming you back soon!

6/10 一般

Jack

伴侶同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Me and my parther stayed there for a weekend away it served its purpose well but just a few minor things like the shower pressure is terrible takes ages to warm up and longer to was as the showers are very slow some of the fixtures in the room were not in properly fixed to the wall such as the bottom of the door frame to our bathroom other than that bed was comfy room was clean the complementary soap and shampoos were good overall okay it serves well for a weekend away
於 2024 年 5 月住了 2 晚
Trivelles 於 2024年5月16日的回應
Dear Jack,Thank you for your feedback. We're glad to hear that you and your partner enjoyed the comfy bed, cleanliness, and our complimentary toiletries. We apologize for the issues you encountered with the shower pressure and fixtures. Your comments are valuable to us, and we will address these concerns to improve our services. We hope to welcome you back for an even better experience in the future.

2/10 很差

Louise

於 2024 年 5 月住了 1 晚
Trivelles 於 2024年5月9日的回應
Dear Louse,Thank you for sharing your feedback. We're truly sorry to hear about your experience with us. Your satisfaction is our top priority, and we'd like to make things right and hopefully regain your trust.

10/10 優異

Kim

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
Trivelles 於 2024年5月9日的回應
Dear KimThank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon!

10/10 優異

Vignesh

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful and clean place to stay, close to train station. The staffs are very friendly. I will definitely come back.
於 2024 年 4 月住了 2 晚
Trivelles 於 2024年4月28日的回應
Dear Vignesh,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon!

10/10 優異

Michael

家人同遊
讚好：設施服務
The staff are great room was clean Plaster on the wall was breaking off behind the heater and door has been slammed open against the wall and plaster has broken off on the corner of shower room wall apart from that was a good stay
於 2024 年 3 月住了 2 晚
Trivelles 於 2024年3月29日的回應
Dear Michael,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon!Best regards,

8/10 不錯

Lauren

於 2024 年 3 月住了 1 晚
Trivelles 於 2024年4月7日的回應
Dear Lauren' Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon! Best regards,

10/10 優異

Adeniyi

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quietness
於 2024 年 3 月住了 2 晚
Trivelles 於 2024年3月17日的回應
Dear Adeniyi,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon!

6/10 一般

Tony

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Trivelles 於 2024年3月8日的回應
Dear Tony,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon!Best regards,

8/10 不錯

Ruth

於 2024 年 2 月住了 1 晚
Trivelles 於 2024年3月21日的回應
Dear Ruth,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon!Best regards,

10/10 優異

k j

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Value for money stay
Nice hotel, good family room, very helpful friendly staff, large carpark nearby. Good value for money, would definitely stay again .
於 2024 年 2 月住了 1 晚
Trivelles 於 2024年3月8日的回應
Dear Kim,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon!Thanks,

8/10 不錯

Trevor

於 2024 年 2 月住了 1 晚
Trivelles 於 2024年3月8日的回應
Dear Trevor,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon!Best regards,

8/10 不錯

Samantha

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great short stay break
I was a little worried after reading the reviews, regarding the cleanliness and quality of the rooms, and the surrounding area in terms of location. I didn't need to be though as my room (on the third floor), was really lovely and clean. Yes, the water did take a bit of time to heat up in the shower, but once it did it was absolutely fine. Be prepared for the stairs as there are no lifts, but it's a good work out though! The gentleman checking me in was really friendly, kind and professional, and also offered to carry my bag up to my room, but I was fine. Yes, the location isn't the best, however, I felt perfectly safe walking around, and it's only a 10 minute walk into rochester at most, so very convenient. Also, with regards to the train station right next to the hotel, I could hear the trains very quietly, it did not impact on my quality of sleep, and the sound proofing in my room was really good, with this particular issue that has been raised by other people. I personally would highly recommend this hotel as a great place to stay for short breaks.
於 2024 年 2 月住了 1 晚
Trivelles 於 2024年3月8日的回應
Dear Samantha,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon!Best regards,

10/10 優異

Diane

讚好：整潔度、職員與服務和住宿狀況
Thanks
於 2024 年 1 月住了 1 晚
Trivelles 於 2024年3月8日的回應
Dear Diane,Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you enjoyed your experience with us. Your feedback means a lot to us and serves as motivation to keep delivering excellent service. We look forward to serving you again soon!Best regards,

10/10 優異

ALISTAIR

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚

6/10 一般

Ian

伴侶同遊
不滿：設施服務
It was advertised as b&b, it was just a room with onsuite, only cleaned 1 of the 3 days booked.Reception was only manned after 11am & often no-one was there. The surrounding area was run down & a cafe for food was a good 5-10 minute walk but brilliant service with a smile and huge quantity of great food.
於 2023 年 12 月住了 2 晚

10/10 優異

Beverley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
we were very happy with the hotel , our room was at the top it was quiet and warm and a decent size .The hotel was in 10 mins walking distance from the town ,Castle and cathedral , we came to vist the Victorian Christmas fair. The gentleman on the desk was very friendly and polite. The only down side was the surrounding area was it was dirty and rough , but we did not let this spoil our vist
於 2023 年 12 月住了 1 晚

8/10 不錯

Ross

讚好：整潔度、職員與服務、設施服務和住宿狀況
Done exactly what I needed it to do. Cheap and cheerful
於 2023 年 11 月住了 1 晚

4/10 欠佳

Luis

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Negative - check in was 3pm which is a lot later than other hotels - the room smelled like cigarettes, not sure if this was a previous visitor or from an adjacent building - the shower head hook was broken - there was a stain on the wall - the side tables was nearly hanging off their screws - tv had no aerial connection Positive - the staff were as friendly as they could be - a few minutes from the train station and just across the bridge from Rochester - best price I could find in the city
於 2023 年 11 月住了 1 晚

10/10 優異

Tiffany

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing
於 2023 年 11 月住了 2 晚

8/10 不錯

M

讚好：職員與服務和住宿狀況
The room was clean, the bed was very comfortable and the staff were helpful.
於 2023 年 11 月住了 2 晚

10/10 優異

Chris

於 2023 年 11 月住了 1 晚

6/10 一般

Thomas

讚好：整潔度和住宿狀況
於 2023 年 11 月住了 1 晚

10/10 優異

Ruzena

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It’s was excellent I love the room the bath everything was great I loved the tv 💯%I will come again to this hotel
於 2023 年 11 月住了 1 晚

10/10 優異

Donna

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pure relaxation
A very clean, cosy and comfortable stay. Could’t fault the hotel in anyway. Would recommend it to my friends and family.
於 2023 年 11 月住了 1 晚

4/10 欠佳

Helena

商務旅客
不滿：住宿狀況
Really disappointed. I've stayed at this hotel before and really enjoyed my previous stays. I was allocated a room on the ground floor this time that smelled really dank. Internet didn't work in that room. No chair in the room nor bin. Staff, as before, very friendly and helpful.
於 2023 年 10 月住了 1 晚

6/10 一般

Banthita

於 2023 年 10 月住了 1 晚

2/10 很差

Daniel

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 4 晚

2/10 很差

Mary

於 2023 年 9 月住了 1 晚

2/10 很差

robert

於 2023 年 10 月住了 2 晚

10/10 優異

Barry

於 2023 年 10 月住了 1 晚

8/10 不錯

Jenny

於 2023 年 9 月住了 1 晚

10/10 優異

Kim

讚好：整潔度、職員與服務和住宿狀況
Excellent base for travel into London and surrpunding areas. Staff polite and helpful
於 2023 年 9 月住了 1 晚

2/10 很差

Keawana

於 2023 年 9 月住了 1 晚

8/10 不錯

Thapelo Benjamin

於 2023 年 9 月住了 1 晚

4/10 欠佳

KATHLEEN

不滿：整潔度
於 2023 年 9 月住了 1 晚

4/10 欠佳

Ike

家人同遊
不滿：整潔度、設施服務和住宿狀況
It certainly wasn't what I was expected. I would have cancelled the booking immediately upon arrival if I hadn't stupidly booked a non-refundable package. The 'family' room was a double with no space to swing anything. My son and were in each others way the whole time. And we had little or no space for our suitcases. I booked this room on the understanding that it had a microwave. It turns out there's a dirty dining room in the basement of the building, with a microwave and very few items of crockery. I had to ask for forks. They only had ONE available. This is NOT value for money at all! Better to sleep in your car.
於 2023 年 8 月住了 5 晚

8/10 不錯

Kitty

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room is tidy & spacious. There's a large paid car park behind the hotel but the entrance & exit is really narrow,, not recommend for large cars. The staff is friendly & helpful.
於 2023 年 8 月住了 1 晚

8/10 不錯

Anup

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Whole experience of staying at the hotel was good and everything was in walkable distance but do bear in mind train station is just opposite of the hotel and it will be really loud during the day and night time. Overall it was great experience but because of the train noise, my girlfriend and I couldn’t sleep soundly for the first night.
於 2023 年 8 月住了 2 晚

10/10 優異

Joseph

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice stay. I really appreciated the helpful staff
於 2023 年 8 月住了 1 晚

8/10 不錯

Julie

多人同遊
讚好：整潔度和住宿狀況
Convenient location for Rochester
Tried to check in just before 4pm but room not ready. Had to wait c15 minutes. Upon opening the bedroom door hit by over powering smell of cleaning products. Way too strong - had to open windows. Description does say parking is available but doesn’t clarify it’s a public car park which is chargeable. Location doesn’t look great but very convenient for attending event at Rochester Castle.
於 2023 年 7 月住了 1 晚

4/10 欠佳

René

不滿：職員與服務
於 2023 年 7 月住了 1 晚

4/10 欠佳

Samantha

不滿：整潔度和客房舒適度
Not great
When arriving at the hotel, it looked very tired, and wasn’t in the greatest area, surprisingly our car was still in one piece the next morning, It is situated next to a train station which can be fairly noisy. Reception was clean and staff nice and helpful. Our room was an ok size and bed was comfortable, but no mattress protector! Also bedside shelf/table broken, everything slid off. Skirting boards weren’t cleaned, hardly any spot lights working, shower cubicle could do with a proper scrub and a cupboard full of half used loo rolls which weren’t clean wasn’t great, the room was so so hot I can’t describe just how warm it was, could have done with a fan, wouldn’t return.
Skirting boards
於 2023 年 6 月住了 1 晚

6/10 一般

Heather

於 2023 年 6 月住了 1 晚

8/10 不錯

Jodie

於 2023 年 6 月住了 1 晚

8/10 不錯

Melissa

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The gentleman at the front desk was lovely and rooms were very clean and comfortable.
於 2023 年 6 月住了 1 晚

10/10 優異

Mary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent in every way.
It was quiet, clean and staff was great.
於 2023 年 5 月住了 7 晚

8/10 不錯

Alexandra

於 2023 年 5 月住了 2 晚

10/10 優異

Keith

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great find,nicely remodelled hotel next to station
於 2023 年 5 月住了 2 晚