Overall this place is a disaster, I got there and I had to wait about 5 minutes to somebody open the door, I had to climb stairs with my suitcase, second I didn't wanted to say over-there and I request to talk to a manager or someone in charge of the hotel and I was told by the secretary that the only manager was out of rome and no one was there, just another secretary that has more experience than her, I stay over 3 hours waiting to see her and she never arrived, I had a tour in the room and the room was terrible, super dark and has nothing to do with the pictures shown in Expedia, I called Expedia and no one helped me, they gave the same answer to them and they stayed with that answer, they just told expedia in another email that I didn't saw the room which was not true, the building is a shared building with people living in there, meaning that you have to share the property with them, I don't know how this place has 9.4 in Expedia, but if you are on vacations and want to have a great time, please go somewhere else.