The staff were all very nice and helpful. They arranged for a private driver to pick us up from the airport, since it was early when we arrived they held our luggage until the room was ready so we could go out and explore the city. Not long after they called and said they expedited the room prep and allowed us early access and even had our luggage in the room waiting for us when we got there. The room itself was also quite nice, and everything felt very premium. My only real complaint is that the thermostat in our room wasnt functioning correctly so it had gotten rather warm during the day. I know I like to cooler than most people to sleep so i mentioned it to the staff and they were able to turn it down from the front desk. It took some time for it to cool but thats not their fault and they apologized for the inconvenience. Otherwise it was a very nice stay, great location, close to the train station, Colosseum, and many other sights. I would be happy to stay there again.