羅索利SPA 酒店 | 每晚可低至 HK$753

「Ladies at the front desk were not welcoming or helpful.」

「第一次遇到這麼差的服務態度，沒有笑容，冷冰冰的，完全被評語欺騙了，選擇了這裡，滿肚子的不滿，五星收費，一星的服務。登記的男服務生態度極差，看他的樣子好像很討厭中國人似的，兩點入住，兩間房也沒有清潔好，我問可否先准備一間我們，他只是冷漠地說，我們只保證三點才有房，有這樣的服務嗎？房間内沒有煲水的，也沒有咖啡機，連咖啡也沒有。叫拿熱水，催了三次，60幾分鐘才送到，打電話投訴，一句抱歉的話也沒有，他只是在詢問你想怎樣，我幫你轉電話去相關部門，真最好笑，我現在要投訴，不是應該你幫我解決問題嗎？」

「The Hotel location provides a private and relax environment for holiday in Venice. Good: Accommodation - the room is quiet and tidy. Room service is excellent, in room dining is good too. Staff - all the staffs are friendly and helpful. Food - quality of in room dining and restaurant are good. Bad: Toilet is too old for 5 stars hotel, there was only bath and no shower. There was no cover for the bath which makes it’s difficult to shower.」

「很溫馨的旅館，服務佳」