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布魯克斯縣之家酒店的評價

4 out of 5
布魯克斯縣之家酒店
Pengethley Park, Ross-on-Wye, England

評價

8.2

很好

10 分評分，優異；36 則評價中有 16 則" "
8 分評分，不錯；36 則評價中有 12 則" "
6 分評分，一般；36 則評價中有 4 則" "
4 分評分，欠佳；36 則評價中有 2 則" "
2 分評分，很差；36 則評價中有 2 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.2/10 

住宿狀況

評價

2/10 很差

Chris

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
No room at the Inn
A proper Christmas story Arrived to find hotel had closed down No room at the Inn
於 2019 年 12 月住了 1 晚

6/10 一般

David

家人同遊
讚好：整潔度和職員與服務
不滿：客房舒適度
Nice house,make sure you're not in the horseboxes.
House was fine,which is where we thought we were staying), staff were nice. Lots for kids to do with games, boardgames, snooker, table tennis, bar football. Pricey for drinks, which you may expect. But £114 for a horsebox(see below) that's pushing it. Was rushing and accommodation was running out, didn't check it fully, so my fault, but £114 for a horsebox. C'mon!!!
於 2019 年 7 月住了 1 晚

10/10 優異

jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely
Stayed in one of the horse boxes absolutely loved , helpful and friendly staff will definitely return
於 2018 年 12 月住了 1 晚

8/10 不錯

Diane (Telford)

讚好：整潔度、職員與服務和住宿狀況
I had a problem sleeping in the double bed in the horse box. It was my fault as I got too hot and convinced myself I couldn't breathe. Luckily I was able to sleep in the apartment as my sons were in there. My daughters slept very well in the box and they are adults and slept in the bunks
於 2018 年 10 月住了 1 晚

10/10 優異

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Helpful maintenance man, and all staff in the hote
This time I had a very nice welcome on arrival, a room in the main hotel building which small but clean and comfortable with a ensuite with a corner shower cubicle. The dinner again was very good and reasonably priced. Breakfast too was very good, but if you’re an early riser, the down side is that breakfast doesn’t start until 8am. Checking out was painless also, but when I got to my car I was greeted with a flat tyre, but the hotel mainentance man came to help, with a foot pump which enabled me to get to a local tyre company. Many thanks for that.
於 2018 年 9 月住了 1 晚

8/10 不錯

Peter

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Different from the traditional hotel room
Not much of a welcome on arrival, the girl on reception didn’t seem care if we were there or not, and this attitude was all through our stay, even when checking out. We stayed in one of the Horse Box conversions, which was unusual but very well done, and once up the the bed above the cab it was surprisingly very comfortable. We had breakfast and dinner in the restaurant and the food was very good, with a good choice from the menu. I’m staying here again this week, in the main hotel, so I’ll get a further impression.
於 2018 年 9 月住了 1 晚

10/10 優異

Christopher

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good for dogs
Great little hotel, with terrific outlook over the hills
於 2018 年 9 月住了 1 晚

2/10 很差

真實旅客

不滿：職員與服務和住宿狀況
Don’t go
We arrived during a crazy party. We had to wait ages to get any assistance. When we were finally given a room, we were told there was no dinner after 6pm even though the restaurant seemed busy. In short, although the hotel and grounds are nice, the staff was so unhelpful I will not be returning or recommending Brooks Country House to friends.
於 2018 年 9 月住了 1 晚

4/10 欠佳

真實旅客

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Lovely spot but we had to change rooms because the first one had not been made up or cleaned properly. Great place for a wedding, but may be worth checking if there is one on maybe before booking.
於 2018 年 8 月住了 1 晚

8/10 不錯

nicola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 4 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel in a beautiful part of the country - our evening meals in the restaurant were particularly good
於 2018 年 8 月住了 1 晚

8/10 不錯

Carla

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A truly dog friendly hotel stay
A fabulous hotel in the countryside with an outdoor pool and hot tub. Relaxed style, friendly staff and great food make this a place we will return to.
於 2018 年 7 月住了 1 晚

10/10 優異

Lynn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely location and fantastic views.
Set in a lovely location, off the main road in beautiful countryside. There was an outside swimming pool, which I had to myself, at the end of a very hot day. Fabulous! I didn't have an evening meal, but the breakfasts were very good and will definitely stay here again and recommend friends and family to do the same.
於 2018 年 6 月住了 2 晚

10/10 優異

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Royal wedding
For the Saturday of the Royal Wedding a lemon and elderflower cake was made and put on the bar for everyone to help themselves. Then before dinner everyone was given a glass of bubbly. Thank you Brooks County House.
於 2018 年 5 月住了 1 晚

8/10 不錯

Sean

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Bank Holiday Retreat
Fantastic stay over bank holiday weekend. Nice quiet intimate & very friendly hotel. Food in the restaurant was excellent, but the menu was quite limited. Our room was very spacious and very comfortable, especially the bed which was fab. Wifi signal in room was very weak, but fine elsewhere in the main hotel areas.

10/10 優異

Amy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Kate

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We loved our stay here the room was very clean and comfortable and the food was delicious! The staff were brilliant and very friendly and helpful We would visit again
Jamie 於 2018年2月27日的回應
Thank you for your kind words Kate, Do check out our other properties in Bath, Bristol and Edinburgh! Hope to see you again.

10/10 優異

Mike

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lovely stay in Wales
Lovely place. Good food. Friendly.
於 2018 年 1 月住了 1 晚
Jamie 於 2018年2月7日的回應
Thank you Mike, I hope we can welcome you back soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great experience
Very nice, well worth a visit
於 2018 年 1 月住了 1 晚
Owen Parris-Assistant Manager 於 2018年1月23日的回應
Good Evening, Thank you for your excellent review and delighted you enjoyed your stay with us. We look forward to welcoming you back to Brooks Country House in the not so distant future!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
於 2018 年 1 月住了 1 晚
Owen Parris-Assistant Manager 於 2018年1月23日的回應
Good Evening, Thank you for feedback after your stay with us at Brooks Country House. We look forward to welcoming you back to the Hotel

8/10 不錯

Mr Andrew P

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 12 月住了 2 晚
Owen Parris-Assistant Manager 於 2018年1月23日的回應
Good Evening, Thank you for your feedback, I am delighted you enjoyed your stay with us. I hope to welcome you back to Brooks Country House soon

10/10 優異

Cherryl

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Our stay was excellent through out from reception to room, staff were courteous and helpful , meals were exceptional . Can't praise our stay enough.
於 2017 年 11 月住了 1 晚
Owen Parris-Assistant Manager 於 2018年1月23日的回應
Good Evening, Thank you for your kind words in relation to your stay with us. I am delighted we have exceeded your expectations during your stay with us! I look forward to seeing you again in the near future!

6/10 一般

Jackie

不滿：住宿狀況
Mutton dressed as lamb
Grand entrance and first impression good however I had booked a room in the main house but reception said we were in courtyard. I showed my booking confirmation and the receptionist said there was a room in main house and re allocated us. Under the veneer the mattress was sitting on a piece of chip board how shoddy! Lighting very poor in room 2 and cheap products on tea tray.
於 2017 年 11 月住了 1 晚

8/10 不錯

Vivienne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
we booked in for three nights but unfortunately had to leave after one night as our son phoned to say one of our dogs had been taken ill. we were really disappointed found the hotel and the grounds spectacular but it was not meant to br
於 2017 年 8 月住了 3 晚

4/10 欠佳

Pushpinder

不滿：整潔度、住宿狀況和客房舒適度
Over rated Hotel which lacks basic facilities
I stayed in main hall, room size was good but very basic. Bed was very squeaky. In bathroom you only get handwash, no soap or shampoo etc. Wifi was on and off and keep cutting all the time. Breakfast is served from 8 am so no good if you need to go out before 9am as even if you are quick on breakfast you cannot reach anywhere before 9 due to traffic. No beans/ black pudding in Full English breakfast and no orange juice it is all basic stuff. Will not stay again.
於 2017 年 7 月住了 1 晚

10/10 優異

joshua

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 6 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
lovely country house in beautiful scenery
good. iIdo not like being pestered to write reviews. This hotel did the job I expected.

8/10 不錯

d

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good countryside viewsl
Your description of 'deluxe mobile home' was inaccurate as it was entirely unsuitable for us. More appropriate if we were children. We had to move to a normal hotel room as it involved climbing a ladder to get into a bed which was 6 inches from the ceiling. Had we known this from the outset we would not have booked this room type

10/10 優異

William

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great place to stay
Nice people and property!

10/10 優異

N F

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice location Friendly staff Excellent food/drink

10/10 優異

Gavin (North Yorkshire)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Country Welcome
Under new ownership and recently refurbished. from the moment I arrivef nothing was toouch trouble and you certainly felt welcomed plenty of parking, beautiful views, comfortable bedrooms and great food

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Perfect for a quiet getaway
Lovely property with beautiful interior and very friendly staff!

6/10 一般

真實旅客

讚好：整潔度、職員與服務和住宿狀況
不滿：客房舒適度
The room was cold
We booked a superior room which we found cold and had to complain to get the fault rectified. The staff were very helpful and made you feel welcome. The hotel is under new management and they are making every effort to get the hotel up to first class. The food is excellent with a good varied menu which is well presented. The room lacked a welcome pack with all the hotel information.

10/10 優異

Chris

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
really nice friendly staff

6/10 一般

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Ross on Wye
Lovely hotel in the process of having a lot of work done to update it. Grounds were nice and the staff very friendly. Would recommend it for a weekend or long break. The hotel as some nice amenities and the walks in the area are very pretty