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卡馬羅特尼斯酒店的評價

3 out of 5
卡馬羅特尼斯酒店
Kitson Street, Rottnest Island, WA

評價

7.4

不錯

10 分評分，優異；526 則評價中有 112 則" "
8 分評分，不錯；526 則評價中有 217 則" "
6 分評分，一般；526 則評價中有 126 則" "
4 分評分，欠佳；526 則評價中有 50 則" "
2 分評分，很差；526 則評價中有 21 則" "

7.2/10 

整潔度

8.0/10 

職員與服務

6.8/10 

設施服務

6.4/10 

住宿狀況

6.8/10 

環保程度

評價

6/10 一般

真實旅客

讚好：住宿狀況
卫生一般。
位置很好，出门三分钟就是岛上最热闹的地方，早餐种类不多，但很好吃。但是一进门就发现地上有只半死不活大蟑螂，特别大，影响心情
於 2018 年 11 月住了 1 晚
FOM 於 2018年12月11日的回應
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mark Dalley Front Office Manager

10/10 優異

Huai-ching

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Management 於 2018年2月25日的回應
Thank you for your recent visit.

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
must pick the room next to the lakeside
we stayed in a lakeside room, the view of the sunset is amazing, the room decor is clean and nice. quokka made a visit to our balcony at night!! the staff is friendly too.
於 2018 年 2 月住了 1 晚
Management 於 2018年2月25日的回應
Many thanks for taking the time to share your recent experience with us. We do hope to welcome you back.

8/10 不錯

Xiaopeng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
位置很好，安静，早餐好吃
酒店门口有很多小袋鼠，孩子很喜欢。有早餐吃也是好幸福的事，房间虽然很古老，但也蛮舒服的，浴室很大。到岛上玩，住一晚还是很有必要的
於 2017 年 9 月住了 1 晚

6/10 一般

Daisy

讚好：職員與服務
不滿：住宿狀況和客房舒適度
普通的飯店，但卻很貴
廁所排水不通，房間裝潢簡單粗糙並且老舊，以這樣的價格，不符合期待！！！！！！！ 早餐自助式但略為普通
於 2017 年 7 月住了 1 晚

8/10 不錯

Mclean

讚好：職員與服務和客房舒適度

8/10 不錯

Sin Ying

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly staff and Easy to find
The location is good, nearby the jetty,but the view is just ok, no sea view. Staff are very friendly and helpful, can keep the luggage before checkin and after checkout. Room is tidy with plenty of towels, but no toothpaste and toothbrush, also the shower gel is not enough.
General Manager 於 2017年1月3日的回應
As we are located inland from the ocean, none of the rooms have an ocean view. If wishing for a water view on your next stay with ourselves we would recommend one of our Premium Lakeside rooms that have a private balcony overlooking Garden Lake which is particularly stunning at sunset. Regards Management

8/10 不錯

li

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
还不错哦。
一间小屋，没有空调，但是房间不会热，酒店里面就有微笑的小鼠和游客互动，岛内餐厅都在这里附近，适合小情侣，或者人比较少的度假，如果一大帮朋友还是租个单房吧。

4/10 欠佳

Richard

伴侶同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
The staff were good, the breakfast was very good. Plenty of food options & cooked full breakfast was unlimited. The property is old & run down, it has a Rottnest charm about it but needed upgrading years ago. The room was maintain at a reasonable standard but the dark, dirty looking uneven slate floors would be hard to clean. The worst area was the downstairs outside area, cobweb & dirt on screen door & all around outside area. Dirty outside furniture. All for $250 a night. Never stay again
於 2022 年 4 月住了 4 晚

8/10 不錯

Susanne

家人同遊
讚好：整潔度和職員與服務
The accommodation is unique, but is run down and the renovations are needed. The noise on the weekend is unfortunate if you go on the weekend, very unpleasant.
於 2022 年 3 月住了 2 晚

10/10 優異

Christine

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Perfect room for friends to share. Shower was hot, room cool and buffer breakfast over looking the pool was excellent.
於 2022 年 2 月住了 1 晚

8/10 不錯

Julie (Kinross)

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Karma seems to have very few staff however the breakfast choices & the burgers we had for lunch on our first day were awesome! The bar and restaurant staff didn’t seem to have a great deal of experience but they were helpful & friendly. The pool area and all the outside areas in general need some $$ spent to lift the standard. It’s quite scruffy & dirty. There are loud, squawking crows everywhere which are so annoying, I’m surprised no one has suggested a bounty! 😂 Our room was very basic but clean and had a very large en-suite.. Thankfully it wasn’t too hot as we had no A/C but the pedestal fan & ceiling fan did a great job. Location is good, walking distance to the “shopping mall” and The Basin which is spectacular especially for snorkeling. Also only a few steps away to grab “ around the island” explorer bus. We had a nice stay but it would be lovely to stay at Karma again once they clean it up a bit.
於 2022 年 1 月住了 2 晚

8/10 不錯

Rebecca

讚好：整潔度、職員與服務和住宿狀況
於 2021 年 12 月住了 1 晚

8/10 不錯

Craig

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Will come back. Great breakfast , nice pool
Stayed in one of the Lake side premium rooms. Great view across the lake , Nice large room with King bed and clean and tidy. Deco is a little dated especially in the lesser rooms. Breakfast was great , full buffet cooked and good quality bacon, yum. Pool area nice , and so close to Thompson Bay shops and bars etc. Will come back.
Nice cool pool
Lake view from room
於 2021 年 12 月住了 1 晚

4/10 欠佳

真實旅客

不滿：職員與服務和住宿狀況
Disappointment
The room advertised is not the room you get. There is no balcony or patio. They told me the patio was the walkway in front of our room. When I complained about the balcony/patio they offered to upgrade us but as the young man at reception told me that was never going to happen. The room was clean and the bed comfortable. The premises are very run down and in need of maintenance. Our room had holes in the ceiling , bathroom door with a broken lock that did not close and no soap and moisture lotion in the dispenser. No WI FI as advertised in room. Our vision of sitting on the balcony/patio reading a book and relaxing never happened ,and that was the idea of going to Rottnest. Young man at reception needs to be reminded that people like us pay his wages and to be careful that the client does not see him making fun of them.
於 2021 年 11 月住了 2 晚

8/10 不錯

Lisa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Had a great experience
Stayed in a premium lakeside room. Air con was a god send, spesh combining it with the ceiling fan. Bed was fine as was the tv. Nice little complex really. Pool was good and the restaurant was excellent. Loved the included buffet breakfast. All the staff we encountered were pleasant. Everything could be slightly improved obviously but there were no real faults to “pick at”. Maybe it was a bit expensive? But then again Rottnest isn’t cheap so it’s really in line with everything else here. I was happy and I see no reason I’d not come back again to Karma Rottnest
於 2021 年 12 月住了 1 晚

10/10 優異

Amie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Rottnest, wajemup bidi, is just a mini paradise, and staying at karma resort is lovely, with an all you can eat buffet breakfast, that keeps you going most of the day, and easy come and go set up, that is relaxed and enjoyable Highly recommend this place for an easy going relaxed holiday and with special little visitors (quokkas) ready to say hello when you open the door, what more could you ask for ♥️♥️♥️
於 2021 年 11 月住了 2 晚

6/10 一般

Rosa

家人同遊
不滿：設施服務
The best thing of this property is the Pub and the location. We stayed for 3 nights and it was ok. We had breakfast everyday and it was delicious. The staff at check in was not welcoming - when I gave my name for the booking the lady immediately said I have no reservation under your name she didn’t take some time to look further and she was not professional at all so we didn’t have the first best impression. The breakfast and pub staff were awesome specially Martha and Connor, super friendly and professional. Big kudos to them. At check out they tried to charge us for a consumption We never had and the lady at check out did not believe in my word and she wanted to charge me anyways - she was rude! When I asked for the signed check of course it was another person’s signature. It was very uncomfortable to be in that situation. Reception staff need more training when it comes to customer service.
於 2021 年 11 月住了 3 晚

6/10 一般

Carma

家人同遊
讚好：職員與服務
不滿：住宿狀況
Bed bases were broken. Bedside tables need replacing.
於 2021 年 11 月住了 1 晚

8/10 不錯

Leaann

讚好：整潔度、設施服務和住宿狀況
Property was roomy and clean. View was really good. Bit too close to the hotel for us and we had to carry a twin pram up two flights of stairs but still a good stay.
於 2021 年 11 月住了 1 晚

6/10 一般

Lisa (Golden Bay)

伴侶同遊
Liked the large open bedroom space. I was a bit disappointed in the running of the facility overall it was like a startup/rundown businesses. Staff were pleasant but more training and better presentation of the facility is in desperate need
於 2021 年 11 月住了 2 晚

10/10 優異

Sinead

於 2021 年 11 月住了 2 晚

6/10 一般

Brigitte

不滿：整潔度和住宿狀況
於 2021 年 11 月住了 1 晚

8/10 不錯

Lynda

讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2021 年 10 月住了 1 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
A comfortable stay. Friendly staff. The included breakfast was average. Elements such as eggs were limited and selection and often low in availability on the buffet.
於 2021 年 10 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2021 年 7 月住了 1 晚

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務和設施服務
The fabulous view of the lake outdoor seating area
於 2021 年 6 月住了 1 晚

6/10 一般

真實旅客

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
Our room was nice , clean and a good size. We overlooked the lake. It was very easy to get to everything as karma is close to everything in Thomson’s bay. We chose to have dinner there the second night of our stay but very disappointed with the poor service we received. Our waitress left us with the impression that she didn’t really want to be there and we sat waiting for our food. The food was really nice on the mains but sweets not so good. If we stayed there again we would eat elsewhere. We were also overcharged at the end too which meant going through the bill and taking things off we know we had not ordered. They maybe need to look at a better way of patrons being able to put drinks and food on their room to be paid at the end.
於 2021 年 2 月住了 2 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度和職員與服務
Crows at breakfast. Terrible Plus Seagulls.. Terrible.
於 2021 年 2 月住了 1 晚

6/10 一般

Paul (Perth, WA)

家人同遊
讚好：職員與服務和設施服務
不滿：整潔度
Rooms could have been cleaned better and need a A/C Staff were very friendly and accommodating, the hotel had a great family atmosphere so I would come back.
於 2021 年 1 月住了 2 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 12 月住了 1 晚

6/10 一般

David

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Karma The Lodge
Very hot and the rooms did not have a/c. Generally a tired resort in need of maintenance. Lots of cobwebs and no evidence that anything was being done. Staff were friendly but under pressure. Food at the restaurant, evening meal, was good; breakfast varied in quality depending on chef. Best staff member was the maintenance man who fixed the issues with our room promptly and cheerfully. He went out of his way to mend things.
於 2020 年 12 月住了 4 晚

6/10 一般

Tegan

讚好：職員與服務
不滿：整潔度
於 2020 年 12 月住了 1 晚

4/10 欠佳

真實旅客

多人同遊
不滿：整潔度、住宿狀況和客房舒適度
방은 컸으나 청결 상태가 엉망
살면서 본 바퀴벌레 중에 제일 큰 게 밤에 튀어나와서 잡지도 못하고 공포에 떨면서 거의 밤새다시피 했고 개미랑 작은 벌레들 너무 많았습니다. 방 크기 자체는 큰데 그냥 한국 모텔 중에서도 수준 떨어지는 곳이랑 비슷한 것 같아요. 쿠폰 써서 원래 가격의 1/3 정도로 묵은건데 할인된 가격 마저도 아까우려고 하네요ㅠ
於 2020 年 12 月住了 1 晚

8/10 不錯

Lyn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable Enough
We had a deluxe room, but I wouldn't want to stay in it on a 40 degree day, what with a tin roof and no air con, just a ceiling fan. It is obviously an old complex so it's no doubt hard to bring up to luxury conditions, however the Staff were all friendly and helpful. Pool was cold but nice.
於 2020 年 12 月住了 1 晚

6/10 一般

AM (WA)

多人同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Staff were ok but property is too run down; no air con, no bathroom extraction, very noisy ceiling fan and a lot of cobwebs.
於 2020 年 11 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度和職員與服務
於 2020 年 11 月住了 1 晚

8/10 不錯

真實旅客

於 2020 年 11 月住了 1 晚

6/10 一般

真實旅客

多人同遊
讚好：職員與服務
Bathroom shower/ceiling mouldy Lock on door to verandah broken
於 2020 年 10 月住了 2 晚

8/10 不錯

Hannah (Perth)

親子同遊
讚好：整潔度、職員與服務和設施服務
Great location, clean room, excellent service and breakfast. Rooms are extremely dated, lamp shades broken, and very little natural light.
於 2020 年 10 月住了 1 晚

6/10 一般

真實旅客

讚好：職員與服務
於 2020 年 10 月住了 2 晚

6/10 一般

Megan (Perth)

讚好：整潔度
I’m aware of how dated the property is As I’m from Perth, but for an international guest and the prices charged it’s close to a backpackers
於 2020 年 10 月住了 4 晚

8/10 不錯

abby

讚好：職員與服務
於 2020 年 10 月住了 2 晚

2/10 很差

真實旅客

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very down at heel. Pool and surrounds locked up. No breakfast or dining room. Food available in bar packed out with non residents. All staff were very nice.
於 2020 年 9 月住了 2 晚

10/10 優異

Lan (Australia )

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Location is convenient. Clean and liners are better than the advertised photos on the website
於 2020 年 10 月住了 1 晚

4/10 欠佳

Steph

家人同遊
不滿：住宿狀況
Terrible need of an upgrade.
I don’t believe this property has been upgraded for decades, and I don’t think the owners particularly care because it’s Rottnest, and a captured market when people are desperate for accommodation. Our room was like an 80’s time-capsule. We were offered breakfast as per our booking, but alas......no. Why? Because of “Covid”. Funny, that. You can get meals in their bar in the evening. EVERY eatery on Rottnest is serving breakfast.....but not Karma. The pool was closed due to “maintenance”. Not sure what they mean by that there was zero activity.
於 2020 年 9 月住了 6 晚

4/10 欠佳

Del (Fremantle )

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very disappointing. Promised much, didn’t deliver.
於 2020 年 9 月住了 3 晚

10/10 優異

Debbie (Swan view)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy check in. Arrived before check in time. Room was ready
於 2020 年 9 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度和職員與服務
Really nice spot, big clean room, convenient for everything we required. Bed too firm for us, great outlook over the lake, super friendly and helpful staff.
於 2020 年 9 月住了 1 晚

4/10 欠佳

Jo (Perth)

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Very disappointing payed full price with barely any amenities. Outside area with pool closed, the restaurant closed leaving one drinking bar that is not suitable for children. The hotel is rundown and dirty with dead flies in the shower a radiator that had sticky food all over it.
於 2020 年 8 月住了 2 晚