「The staff was wonderful. Servers like Floribert and Betti were so kind and helpful during breakfast. Aimee (both of them), Rebecca, and all of the members of the concierge made life easier for us. The driver Antone was great when taking us where we needed to go on thw free shuttle services, as well as being helpful for our family who were not guests of the hotel.
Vincent was a great leader for the cleaning crew who took care of our rooms and had bottled water ready for us every day. The...
「It was a short staycation for my hubby’s bday. Over all everything was great. Except the sauna and steam room wasn’t working. There wasn’t any cocktails available by the pull side. And our couples massage wasn’t the best we’ve had. Aside those little things, everything else made his bday great.」
「Overall, this was a beautiful, relaxing place to stay. Staff was very friendly and helpful. My one complaint was communication before my arrival. I emailed and would wait for a few days and needed to send a message via WhatsApp for a response. I had arranged a market tour and cooking class weeks on advance, but it felt like those running the cooking class were not prepared for the start time.」
「As an Expedia platinum client I must say this stay was amazing. Had a bit of an issue upon my arrival but the staff went above and beyond to correct it and make it right. Food was good, room was spacious, and location was great. The best part…felt like I was staying in an art gallery with beautiful displays of art all over the property. A must see for sure!」
「Top class hotel! Beautiful rooms. The hotel staff were so kind. Airport shuttle a big plus for me. 24 hour room service with an extensive menu is impressive. I only spent one night there. A/C works too.
My only gripe」
「Every year when I bring teams to Kigali we always stay at the Urban. The staff and accommodations are top notch and the Bistro restaurant is always a favorite. When you have large teams it is hard to make everyone happy, but the Urban and the Bistro are a hit!」