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貝斯特韋斯特酒店的評價

2.5 out of 5
貝斯特韋斯特酒店
2326 N Arkansas Avenue, Russellville, AR

評價

8.0

很好

10 分評分，優異；375 則評價中有 143 則" "
8 分評分，不錯；375 則評價中有 130 則" "
6 分評分，一般；375 則評價中有 55 則" "
4 分評分，欠佳；375 則評價中有 23 則" "
2 分評分，很差；375 則評價中有 24 則" "

8.4/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

7.8/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

James

讚好：整潔度、職員與服務和住宿狀況
Excellent steak house next door
於 2024 年 4 月住了 1 晚

8/10 不錯

Michael

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The sink countertop was beautiful. Made from wood and seemed new. Room was clean. Bed was comfortable for me. Staff is A . Great for pets too. They have a grass area for them. Loved my stay.
於 2024 年 4 月住了 1 晚

10/10 優異

mark

讚好：整潔度、職員與服務和住宿狀況
Good breakfast
於 2024 年 2 月住了 1 晚

8/10 不錯

Marilyn

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Very friendly staff - easy to get to from I40
於 2024 年 2 月住了 1 晚

10/10 優異

Carla

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Room was very clean. Bed was comfortable. Front desk clerk was very friendly and made check very quick.
於 2024 年 1 月住了 1 晚

10/10 優異

Madisyn

於 2023 年 12 月住了 1 晚

10/10 優異

Rebecca

於 2023 年 12 月住了 1 晚

10/10 優異

Charles

讚好：整潔度、職員與服務、設施服務和住宿狀況

8/10 不錯

James

讚好：住宿狀況
Gyuu
於 2023 年 12 月住了 1 晚

8/10 不錯

Shiloh

於 2023 年 12 月住了 1 晚

6/10 一般

Katherine

伴侶同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Unfortunately your bed was uncomfortable. The springs were broke. Everything else was great!
於 2023 年 12 月住了 1 晚

10/10 優異

Tjwana

家人同遊
Would recommend to friends and family.
於 2023 年 9 月住了 1 晚

10/10 優異

Sandra

讚好：職員與服務
The man at the front desk was remarkably kind. There were restaurants within walking distance. On the night of our stay, there were other guests sitting on lawn chairs outside their rooms visiting.
於 2023 年 9 月住了 1 晚

10/10 優異

ken

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚

10/10 優異

Jeannie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff was caring and professional The breakfast was outstanding We enjoyed our stay. Thank you
於 2023 年 8 月住了 2 晚

8/10 不錯

Tyler

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Sufficient Hotel
The front desk staff was very helpful and friendly. Out stay was last minute and they were accommodating and provided a quick check-in. The water did take a while to get hot but otherwise was a great stay.
於 2023 年 8 月住了 1 晚

6/10 一般

Marcus

家人同遊
讚好：整潔度和職員與服務
Non smoking rooms smelled like smoke. Breakfast potatoes and eggs are nothing like in the pics. Staff was very friendly. Tvs were huge. Beds were comfortable.
於 2023 年 7 月住了 1 晚

4/10 欠佳

Lora

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
On advertisement of the property there were photos of a outdoor pool. When we arrived the pool had a cover preventing us to swim. Our stay was in July. If I knew a head of time the pool was closed I wouldn't have stayed there. It is very outdated. No elevators, room was on the second floor so we had heavy luggage to drag up. The room had dust along the floor boards where there was a lack of vacuuming. The positive about this location was the suite was a large room with two huge TVs.
於 2023 年 7 月住了 1 晚
Neal 於 2023年7月19日的回應
Dear Lora,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neal PatelGeneral ManagerBest Western Inn

2/10 很差

Regina

家人同遊
不滿：整潔度
Dirty bathroom floor need to clean the crap between floor and trim , paint on walls looked like it was painted over dirty walls , ceiling was popping up in bathroom and the room stunk with whatever you were using threw the air conditioner! I’d like a refund!
於 2023 年 7 月住了 1 晚
Neal Patel 於 2023年7月10日的回應
Dear Regina,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Neal PatelGeneral ManagerBest Western Inn

10/10 優異

Lloyd

於 2023 年 7 月住了 1 晚

10/10 優異

Lance

商務旅客
讚好：整潔度、職員與服務和住宿狀況
This property is a bit dated but is well maintained and a great value. It’s clean, the bed was comfortable, it’s quiet and the hotel staff were amazingly friendly and welcoming. I was on a last minute business trip and plan to stay here again in the future.
於 2023 年 6 月住了 1 晚

6/10 一般

Janice

To check in after hours you have to stand outside. I hate those types! There's no parking in the front, only on the sides of the building. A little sketchy. Not a 3 star hotel, but tolerable.
於 2023 年 5 月住了 1 晚

10/10 優異

Wanda

讚好：整潔度、職員與服務和住宿狀況
The staff was helpful and friendly during my stay and my room was clean and nicer than expected. Overall I had a good experience and will stay here again the next time I am in town.
於 2023 年 5 月住了 1 晚

10/10 優異

Jeanna

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Close to other places
於 2023 年 5 月住了 2 晚

8/10 不錯

Ken

家人同遊
讚好：整潔度和職員與服務
The woman who checked us in was quite competent and nice looking, however, her nose ring was off-putting, a major detractor. There was a 2" crack under the door, we blocked it off with some of our belongings. The bathroom door was a pocket door, had never seen that in a hotel, but it was nice. The room was clean, except around the edges, but it was not bothersome. The room was quiet and comfortable.
於 2023 年 5 月住了 1 晚

8/10 不錯

Brian

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable
於 2023 年 5 月住了 2 晚

4/10 欠佳

David

商務旅客
讚好：整潔度
不滿：職員與服務和設施服務
Average not anything special. Bothersome maids. Locked me out of my room. Microwave did not work. Y’all refuse to give a receipt. WTH
於 2023 年 5 月住了 2 晚
Bianca 於 2023年5月24日的回應
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 優異

Gary

於 2023 年 5 月住了 2 晚

10/10 優異

Micheal

於 2023 年 5 月住了 1 晚

10/10 優異

Ryan

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient to fueling and the restaurants are tremendously popular.
於 2023 年 5 月住了 1 晚

8/10 不錯

Theresa

家人同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Front desk clerk was very polite and knowledgeable about the city. The room was very clean.
於 2023 年 4 月住了 2 晚

8/10 不錯

Paul

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hotel needs updating. Ok for overnight.
於 2023 年 4 月住了 1 晚

10/10 優異

Dennis

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 3 晚

10/10 優異

Stephanie

讚好：職員與服務、設施服務和住宿狀況
I love staying at the best western in Russellville
於 2023 年 3 月住了 2 晚

8/10 不錯

Jennifer

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 3 月住了 1 晚

10/10 優異

elizabeth

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and the staff were pretty friendly
於 2023 年 3 月住了 1 晚

8/10 不錯

Laura

家人同遊
讚好：職員與服務、設施服務和住宿狀況
Decent
於 2023 年 3 月住了 1 晚

10/10 優異

Marlene

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 3 月住了 1 晚

4/10 欠佳

Molly

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was dirty. The chair in the room was in terrible condition - we were afraid to sit on it.
於 2023 年 3 月住了 1 晚
Neal Patel 於 2023年3月8日的回應
Dear Molly, Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Neal PatelGeneral ManagerBest Western Inn

10/10 優異

Debbie

讚好：職員與服務、設施服務和住宿狀況
於 2023 年 2 月住了 1 晚

10/10 優異

Bobby

於 2023 年 2 月住了 1 晚

10/10 優異

Jennifer

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The front staff lady was super friendly and offered to sign me up for rewards! I will definitely be staying again when I’m around the area!
於 2023 年 2 月住了 1 晚

10/10 優異

Debbie

於 2023 年 2 月住了 1 晚

8/10 不錯

Debra

讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
THE MANAGER'S CUSTOMER SERVICE IS POOR AT BEST. I LEFT SEVERAL MESSAGES FOR HIM TO CALL ME REGARDING THE STAFF AND NO KLEENEX FOR SEVERAL DAYS. I NEVER GOT A PHONE CALL.
於 2023 年 1 月住了 4 晚

6/10 一般

Randy

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good Breakfast, good rates
於 2023 年 1 月住了 2 晚
Neal Patel 於 2023年2月4日的回應
Dear Randy,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Neal PatelGeneral ManagerBest Western Inn

8/10 不錯

Joey

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 1 月住了 1 晚
Neal Patel 於 2023年2月4日的回應
Dear Joey,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Neal PatelGeneral ManagerBest Western Inn

8/10 不錯

Dustin

於 2023 年 1 月住了 1 晚
Neal Patel 於 2023年2月4日的回應
Dear Dustin,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Neal PatelGeneral ManagerBest Western Inn

6/10 一般

Carmen

伴侶同遊
不滿：住宿狀況
Asked fron desk to send someone to fix tub. They never did.
於 2023 年 1 月住了 1 晚
Neal Patel 於 2023年2月4日的回應
Dear Carmen,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Neal PatelGeneral ManagerBest Western Inn

10/10 優異

Carmen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Availability and friendly
於 2023 年 1 月住了 1 晚
Neal Patel 於 2023年1月20日的回應
Dear Carmen,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Neal PatelGeneral ManagerBest Western Inn

8/10 不錯

Sam