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魯瑟威爾 I-40 生態小屋旅館的評價

2 out of 5
魯瑟威爾 I-40 生態小屋旅館
2200 North Arkansas Ave, Russellville, AR

評價

7.0

不錯

10 分評分,優異;239 則評價中有 68 則" "
8 分評分,不錯;239 則評價中有 63 則" "
6 分評分,一般;239 則評價中有 43 則" "
4 分評分,欠佳;239 則評價中有 37 則" "
2 分評分,很差;239 則評價中有 28 則" "

7.0/10 

整潔度

7.6/10 

職員與服務

7.0/10 

設施服務

6.8/10 

住宿狀況

7.0/10 

環保程度

評價

4/10 欠佳

Laura (Shawnee)

商務旅客, 多人同遊
不滿:職員與服務和設施服務
There wasn’t enough parking. One of the employees was extremely rude. They asked for a cash deposit upon arrival. They didn’t have one of the rooms we booked so someone had to sleep on the floor but wouldn’t give us a cheaper rate. Just a horrible experience. Do not stay here!
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月28日的回應
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 一般

Anelies

家人同遊
讚好:職員與服務和設施服務
Bathtub was slippery
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 很差

Debra

家人同遊
不滿:住宿狀況
It had all the amenities, but had a dirty feel about it. The linens were stained. The shower curtains had obvious phlegm deposits. Although it was a smoking room, the stench was over the top. Maintenance clearly over due.
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月14日的回應
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely

10/10 優異

Cas

親子同遊
讚好:整潔度、職員與服務和住宿狀況
Very accommodating
於 2024 年 4 月住了 2 晚
General Manager 於 2024年4月9日的回應
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

4/10 欠佳

Nancy

於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月25日的回應
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 欠佳

David

於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月25日的回應
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 欠佳

Carol

伴侶同遊, 寵物同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
This property could use a serious remodel. Handicap is was not. Step over into tub/shower, toilet paper holder was a stretch, maid service non existent, no outside drink machine, empty your own trash. It stunk. Won’t stay again.
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月31日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 不錯

Patricia (Saugerties)

讚好:整潔度、職員與服務和住宿狀況
Nice clean property, fairly quiet with restaurants within walking distance.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月26日的回應
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is heartwarming how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. It is always a pleasure to receive positive feedback. We are overjoyed that you had a great time with us and we are looking forward to your next visit!

10/10 優異

Roberto

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very centric and very clean rooms. The staff was amazing and super near hwy 40.
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月7日的回應
We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guest. We are so glad you enjoyed your stay. It's good to hear from you and we greatly appreciate that you've taken the time to share your experience at our hotel! It also feels so good to know that you found our hotel to be clean and comfortable and that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am also glad that you found the location to be so convenient for your needs. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

2/10 很差

Reba

家人同遊, 寵物同遊, 商務旅客
不滿:整潔度、設施服務和住宿狀況
Nothing
於 2024 年 3 月住了 4 晚
General Manager 於 2024年3月7日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 很差

Acacia

多人同遊
讚好:職員與服務
不滿:整潔度和設施服務
The bed had dirty sheets and when they gave me a new room the walls and ceiling were covered in random black skids and what looked like dirt also had spider webs by the mirror by the bed the towels had dirt on them also
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月7日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 很差

julie

不滿:整潔度、職員與服務和住宿狀況
i asked for service two hrs ago still haven’t got it and it’s not the cleanest because these walls look dirty an kids have been all over them also the blankets suck because there so thin so yeah don’t recommend staying here
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月7日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

8/10 不錯

Jason

商務旅客
讚好:整潔度、職員與服務和住宿狀況
不滿:設施服務
It's convenient, clean, close to the interstate and many restaurants. Also, this is the only place I've stayed in ages that still offers smoking rooms. I guess the other rooms have been renovated more but they are still clean and I sleep just fine. I'm a travel nurse and that's about all I'm doing there anyway. Nice folks too
於 2024 年 2 月住了 2 晚
General Manager 於 2024年3月6日的回應
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 優異

Desirae

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I’ll be back
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月8日的回應
We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guest. We are so glad you enjoyed your stay. It's good to hear from you and we greatly appreciate that you've taken the time to share your experience at our hotel! It also feels so good to know that you found our hotel to be clean and comfortable and that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. I am also glad that you found the location to be so convenient for your needs. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

8/10 不錯

Alan

於 2024 年 1 月住了 1 晚
General Manager 於 2024年3月22日的回應
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

2/10 很差

真實旅客

商務旅客
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月31日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 一般

Blanca M

家人同遊
讚好:整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
GM 於 2024年1月21日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 一般

robert

於 2024 年 1 月住了 1 晚
GM 於 2024年1月21日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 優異

Saul

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 1 月住了 5 晚
GM 於 2024年1月21日的回應
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 優異

Leslie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
GM 於 2024年1月21日的回應
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 優異

Leslie

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
GM 於 2024年1月21日的回應
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

6/10 一般

Erin

於 2023 年 12 月住了 1 晚
GM 於 2024年1月21日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 優異

Magen (Russellville)

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Over all it was a good stay
於 2023 年 11 月住了 4 晚
General Manager 於 2023年11月28日的回應
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 優異

Leslie

於 2023 年 11 月住了 1 晚
GM 於 2024年1月21日的回應
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 優異

Matthew R

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月13日的回應
Thank you for taking the time to complete our guest satisfaction survey and for your high rating of our hotel! It means so much to all of us to hear from guests like yourself who have enjoyed all of our services, amenities and hospitality that we hold such a high degree of importance in our hotel. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management. We're glad you had a great time with us and we look forward to serving you again.

10/10 優異

Phyllis

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Lovely room. Good bed. Animal friendly
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月13日的回應
I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is wonderful to also know that you have rated our hospitality and accommodations so highly! We appreciate your acknowledgement of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 優異

真實旅客

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
WAFFLES!!
Clean and well kept! Loved the waffles!
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月9日的回應
Thank you for taking the time to complete our guest satisfaction survey and for your high rating of our hotel! It means so much to all of us to hear from guests like yourself who have enjoyed our services, amenities and hospitality that we hold such a high degree of importance in our hotel. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management. We're glad you had a great time with us and we look forward to serving you again.

8/10 不錯

Deborah

讚好:整潔度和客房舒適度
The hotel is older. It was clean.
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月9日的回應
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

8/10 不錯

Daryl

家人同遊
讚好:整潔度、職員與服務和住宿狀況
This is an older motel, but has been renovated in recent years. The rooms and facilities were nice and clean.
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月7日的回應
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

10/10 優異

Carlos

讚好:整潔度、職員與服務和住宿狀況
I really enjoyed my stay at this hotel. Great service and most important clean!
於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月3日的回應
Thank you for taking the time to complete our guest satisfaction survey and for your high rating of our hotel! It means so much to all of us to hear from guests like yourself who have enjoyed all of our services, amenities and hospitality that we hold such a high degree of importance in our hotel. Knowing how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management. We're glad you had a great time with us and we look forward to serving you again.

6/10 一般

Gene

讚好:職員與服務
不滿:客房舒適度
😐
Motel needs updating. There was only a desk chair for reading and it was worn. The service was good, however, as well as the shower, and the bed was comfortable. The only hot item for breakfast were waffles, but with no butter. A waffle without butter is like a shoe without a lace! On the other hand, the price was right!
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月27日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 優異

Carlos

於 2023 年 10 月住了 1 晚
General Manager 於 2023年11月10日的回應
Thank you for taking the time to complete our guest satisfaction survey and for your high rating of our hotel! We're glad you had a great time with us and we look forward to serving you again.

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月17日的回應
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

10/10 優異

Tanner

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was clean, quite, and cheap.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月12日的回應
I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is wonderful to also know that you have rated our hospitality and accommodations so highly! We appreciate your acknowledgement of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 不錯

Dany

伴侶同遊
It's was alright
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月2日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 優異

Amber

伴侶同遊
讚好:整潔度和設施服務
I loved it very friendly staff
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月28日的回應
We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guests. We are so glad you enjoyed your stay. It's good to hear from you and we greatly appreciate that you've taken the time to share your experience at our hotel. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

4/10 欠佳

Michelle

家人同遊
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Not so great
Front desk spoke very little English, Room did not have the hair dryer, Iron, Had a mini coffee pot but nothing to make coffee, no alarm clock, TV made clicking noises while watching, floors were dirty, like sticky. Cigarette burn holes in comforter on bed. Will probably stay somewhere else next time.
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月29日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 優異

James

讚好:整潔度、職員與服務和住宿狀況
I was able to rest while on vacation. I will remember Econo Lodge for my next visit!
於 2023 年 9 月住了 3 晚
General Manager 於 2023年9月6日的回應
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Econo Lodge Russellville I-40 and the services we provide for our valued guests.

8/10 不錯

Procopio

伴侶同遊
不滿:設施服務
Carpet is malodorous, kept me from sleeping better because of the smell. Otherwise we have a pleasant stay.
於 2023 年 9 月住了 1 晚
GM 於 2023年10月27日的回應
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 一般

Ivy

伴侶同遊
讚好:整潔度和職員與服務
Rooms on the 2nd floor are only accessible by stairs which are bad.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月29日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

8/10 不錯

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
Wi-Fi shut off in the night. Otherwise a good stay.
於 2023 年 8 月住了 1 晚
General Manager 於 2023年8月29日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

6/10 一般

Victor

讚好:職員與服務和客房舒適度
於 2023 年 7 月住了 7 晚
General Manager 於 2023年8月29日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 很差

manxin

不滿:整潔度
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月27日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Russellville I-40. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 不錯

Clarke

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
General Manager 於 2023年6月22日的回應
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,

10/10 優異

Annette

於 2023 年 6 月住了 1 晚
General Manager 於 2023年7月10日的回應
Thank you for your 5-star rating of the EconoLodge Russellville I-40! We appreciate hearing you felt our warmth of hospitality during your stay and we look forward to welcoming you back soon!

8/10 不錯

Nosakhere

讚好:整潔度和職員與服務
I stayed here for the weekend.
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月25日的回應
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. It is heartwarming how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. It is always a pleasure to receive positive feedback and to know that our staff is doing a great job at ensuring that guests are satisfied during their stay. We are overjoyed that you had a great time with us and we are looking forward to your next visit!

6/10 一般

Deanna

家人同遊
讚好:整潔度和職員與服務
The room clean but needed some general maintenance.
於 2023 年 5 月住了 1 晚
General Manager 於 2023年5月8日的回應
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

10/10 優異

Lesli

讚好:整潔度、職員與服務、設施服務和住宿狀況
I wasnt expecting much becaise it was cheap. But it was surprisingly clean and well maintained. I will definitely stay ahain to visit my son in college
於 2023 年 4 月住了 1 晚
General Manager 於 2023年4月30日的回應
I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is wonderful to also know that you have rated our hospitality and accommodations so highly! We appreciate your acknowledgement of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 很差

Phillip

伴侶同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
於 2023 年 4 月住了 2 晚
General Manager 於 2023年4月24日的回應
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

8/10 不錯

Ralph

讚好:職員與服務
Guest chair is worn and needs to be re-uphostored or re.
於 2023 年 4 月住了 5 晚
General Manager 於 2023年4月11日的回應
I am so glad to hear from you and to discover that you enjoyed your stay with us so much. It is wonderful to also know that you have rated our hospitality and accommodations so highly! We appreciate your acknowledgement of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!