「I would love to write a 5 star review for the hotel, unfortunately the car EV chargers didn't work (I tried 3), the swimming pool was freezing cold and the TV network across the site was down. When we asked if there was any compensation offered for a long night reading the room service menu cover to cover - we were told no, as it affected everybody.
Other than that - the Hotel is beautiful and the vista overlooking Rutland Water is spectacular. We would stay again.」
「Stayed one night in a single room which had everything I needed. The owner is super friendly guy and helped me out on the morning I was leaving to collect my car and get to the motorway easily. Would deformity recommend to stay here!」
「Oh dear - what a poor experience! We weren't going to do a review (which of course is the worst thing that can happen if you're running a business) but the attitude of the owner(?) "Bernard" took the biscuit this morning. Let's start with the online request to contact the hotel which I did - the phone was answered by Bernard and when I politely gave him the requested time for breakfast and the evening meal he said no he couldn't take the details and I would have to do this through their online...