The property is beautiful, but our stay was deeply disappointing and, after approximately 40 years of travelling in Italy, the worst we have experienced there.
The service was poor and the property felt disorganised. The owner rarely acknowledged guests, but readily lectured them, made loud phone calls near guest rooms and crossed supposedly private terraces. These terraces were also continuously monitored by cameras. The key card failed repeatedly; after the second failure, our calls and messages were ignored until the following day and only addressed after we complained in person.
The reception area was unbearably loud for hours, with speakerphone conversations clearly audible in adjoining rooms. Drilling took place on the first day. We also felt constantly monitored by the hostess, while promised restaurant recommendations were never provided.
Guest information was openly visible on a monitor, and printed CVs were left unattended on a table. The bathroom had visible mould or moisture damage, and the pool-cleaning robot remained in the pool until late morning.
The food was mediocre and not worth €60 per person: the baccalà was dry and tasteless, the salsa bland and the gnocchi oversalted. Only the beef cheek was good. The red wine was excessively acidic, the spumante unremarkable and breakfast disappointing, with a mediocre croissant and industrial-tasting lemon cake.
The beautiful setting cannot compensate for these avoidable shortcomings. We will not return, for sure