Thank you for choosing our hotel. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

Dear Dmytro, We are grateful that you chose to stay at Extended Stay America and are delighted to hear that you had an enjoyable experience. Our team strives hard to provide excellent service to all our guests, and we truly appreciate your recognition of our efforts. We hope to host you again in the future.Sincerely,Hotel Management

Dear Vladislav, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your visit. Please accept our sincere apologies for any concerns you had with specific individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Also, please know that our front desk is available at all times to help make your stay as comfortable as possible. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management

Dear Alana, Thank you for reviewing your experience and for highlighting our outstanding location. We are glad you appreciated having so many shopping and dining options within walking distance. Thank you again for including us in your travel plans. We look forward to your next stay at Extended Stay America!Sincerely,Hotel Management

Dear Vincent, We appreciate your wonderful comments about our hotel and are pleased that you enjoyed your stay with us. However, we were sorry to read that you were disappointed with the bed in your room. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. We will look into this; thank you for letting us know. It was great to have you as our guest, and we hope you will return soon.Sincerely,Hotel Management

Dear Alana, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Dave, Thank you for being our guest. We recognize the value of beginning your day with a satisfying breakfast and sincerely apologize for falling short of your expectations. Your feedback is invaluable as we are committed to enhancing our services and ensuring our guests have a positive start to their day. In the future, please know that our front desk is available and will always be happy to address anything that will make your stay more comfortable. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Anthony, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Lanea, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel and sincerely apologize for falling short of your expectations. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please know that we strive to provide exceptional hospitality to all of our guests and we hope that you will give us another chance to demonstrate this to you. Sincerely,Hotel Management

Dear Lanea, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our housekeeping policy. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. We take your concerns seriously and will address them effectively for future improvement and welcome the opportunity to ensure that your next stay with us is exceptional.Sincerely,Hotel Management

Dear Marina, Thank you for taking the time to review our hotel. We are sorry to hear that the behavior of other guests impacted your experience with us. We understand the frustration this may have caused and apologize for any inconvenience. Please know that our front desk is available for future visits to ensure your comfort and address any issues. Your feedback highlights areas where we can improve, and we will review it with the relevant staff members. We hope you will come back and see us the next time you are in our area.Sincerely,Hotel Management

Dear Guest, We're delighted to hear about your quiet and pleasant experience at Extended Stay America! We strive for helpful service and are glad our staff could assist you during your stay. Thank you for choosing us, and we hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

Dear Shadi, Thank you for sharing your feedback with us. We sincerely apologize for falling short of your expectations, especially regarding the unavailability of hot water, the broken doorknob, and the unsatisfactory service at the reception. We aim to provide our valued guests with the highest level of hospitality and comfort, and we regret that we did not meet this standard during your stay. Your comments are invaluable; we will ensure they are shared with the appropriate individuals for improvement. Rest assured, providing a pleasant and comfortable stay is our priority, and we are committed to making the necessary enhancements. We appreciate your understanding and hope to have the opportunity to regain your trust and provide you with a much better experience in the future.Sincerely,Hotel Management

Dear Haywood D., Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Vernon, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely, Hotel Management

Dear Michael, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely, Hotel Management

Dear Yolanda, Thank you for sharing a review of your stay. Your feedback regarding cleanliness and maintenance concerns is deeply concerning, and we apologize for any inconvenience caused. We take these matters seriously and actively address them with our housekeeping and maintenance teams to ensure a more enjoyable experience for our guests. Your satisfaction is important to us, and we appreciate your understanding. We hope to provide you with a much-improved stay in the future.Sincerely,Hotel Management

Dear OFELIA, Thank you for the review. We sincerely apologize for the disappointment you encountered during your brief visit. Cleanliness is a top priority, and we regret any oversight in the condition of your room. Your concerns regarding the linen and bathroom have been duly noted, and we assure you that corrective measures will be taken. We are sorry that this issue compromised your visit and that you had to cancel with us. Please know that processing transactions and refunds can take your bank a few business days. However, we hope you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Piyush, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for any concerns that may have kept you from having an outstanding stay. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear Christy, Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We will address these issues appropriately with our team. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Tashia, We deeply regret the unacceptable conditions you encountered during your brief stay. Your experience falls short of our standards, and we sincerely apologize for the inconvenience. We take your feedback seriously and will promptly address these cleanliness and maintenance issues to prevent recurrence. Our team is committed to providing all guests with a clean and comfortable environment. We appreciate your patience and understanding. We hope you give us another chance to regain your trust and provide you with a better experience.Sincerely,Hotel Management

Dear Annette, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time in a clean and comfortable suite with all that was offered at a convenient location. Please return, and we hope to serve you again at Extended Stay America! Sincerely,Hotel Management

Dear Felicia, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. On the positive side, we are happy that you enjoyed the price of the stay and had an overall pleasant time. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Abed, Thank you for posting a review of your recent visit at our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Lanea, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely, Hotel Management

Dear Larry, Thank you for your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely, Hotel Management

Dear Jacob, Thank you for your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you encountered during check-in due to the long wait. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management