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納托馬旅店的評價

3 out of 5
納托馬旅店
702 Gold Lake Dr, Folsom, CA

評價

8.6

優異

10 分評分，優異；1003 則評價中有 535 則" "
8 分評分，不錯；1003 則評價中有 290 則" "
6 分評分，一般；1003 則評價中有 109 則" "
4 分評分，欠佳；1003 則評價中有 40 則" "
2 分評分，很差；1003 則評價中有 29 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.2/10 

設施服務

8.4/10 

住宿狀況

8.4/10 

環保程度

評價

6/10 一般

Robert

家人同遊
Wedding was there
於 2024 年 1 月住了 1 晚

10/10 優異

Jennifer

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely beautiful ❤️
於 2024 年 4 月住了 1 晚
LNI 於 2024年4月29日的回應
Thank you for the perfect rating. We agree that we have the best location in Folsom. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.

10/10 優異

kane

家人同遊, 親子同遊, 伴侶同遊, 寵物同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was an pleasant experience flying staying with Lake Natoma Inn
於 2024 年 4 月住了 1 晚
LNI 於 2024年4月25日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

10/10 優異

Amanda

讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 4 月住了 1 晚
LNI 於 2024年4月25日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

10/10 優異

Natalie

讚好：整潔度、職員與服務和住宿狀況
Love the staff
於 2024 年 4 月住了 1 晚
LNI 於 2024年4月22日的回應
Thank you for the perfect rating! Our team here at Lake Natoma Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Hopefully you will give us another chance soon.

10/10 優異

Paolo

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice and clean.
於 2024 年 4 月住了 1 晚
lni 於 2024年4月22日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

10/10 優異

Arlene

讚好：整潔度、職員與服務和住宿狀況
Booked this property over a month ago. My room was for a handicap person which I am not and didn't book a handicap room. Beds were so low to the ground mattress kept shifting off so you would hit your leg on the metal bed frame when walking by. Why would they place me in a handicap?? Not happy. Arlelen Moyer
於 2024 年 4 月住了 1 晚
Ashley O. 於 2024年4月23日的回應
Thank you for your feedback. We’re very sorry to hear about your recent stay. We hope you give us another chance soon, so we can share a more positive experience.

4/10 欠佳

daniel

讚好：職員與服務
Dont stay in 302
於 2024 年 4 月住了 1 晚
Ashley O. 於 2024年4月23日的回應
We’re so sorry to hear that your experience did not meet our standards. We value our guests' feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll reach out to us directly to discuss your experience in more detail.

6/10 一般

Ken

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The Good and the Bad. Good: Staff was Amazing. Very Friendly and helpful. Convenient to Old Town. Bad: Bed was firm and old. Walls in hallways looked like a lifeless dorm. Paid for an extra night at a different hotel for a more comfortable bed. This place WAS the place to be…20 years ago. Needs a serious remodel.
於 2024 年 4 月住了 2 晚
Ashley O. 於 2024年4月17日的回應
Thank you for sharing a review of your recent experience. Our team here at Lake Natoma Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Hopefully you will give us another chance soon!

10/10 優異

Starra

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent staff …
於 2024 年 4 月住了 1 晚
LNI 於 2024年4月16日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

10/10 優異

Yadira

家人同遊
.
於 2024 年 4 月住了 1 晚
LNI 於 2024年4月15日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

10/10 優異

Natalie

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I love staying at Lake Natoma Inn. The staff is incredibly friendly and I feel safe here. Plus, it’s close to super cute downtown Folsom. Whenever I stay in the Sac area, I choose this hotel. Thank you!
於 2024 年 4 月住了 1 晚
LNI 於 2024年4月16日的回應
Thank you for the perfect rating. We agree that we have the best location in Folsom. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.

8/10 不錯

Michael

讚好：整潔度和住宿狀況
於 2024 年 4 月住了 4 晚
LNI 於 2024年4月11日的回應
We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 優異

KIMBERLY (Sparks)

於 2024 年 4 月住了 1 晚
LNI 於 2024年4月29日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

10/10 優異

Stephen

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
LNI 於 2024年4月11日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

2/10 很差

Annalee

不滿：住宿狀況
The sheets were stained with blood. It was very disturbing and I will never stay at that place. Please give me my money back. I emailed management about this issue.
於 2024 年 4 月住了 1 晚
Ashley O. 於 2024年4月12日的回應
While we can acknowledge how alarming this may have been, it is impossible for us to correct an issue when we are not informed of it when it is discovered. Had you immediately reached out to the front desk rather than telling us after check out, we would have been more than happy to replace the mattress pad cover, or even upgraded you. Furthermore, it was determined to be a coffee stain, and we did dispose of the cover once we were made aware.

10/10 優異

Anselmo

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet and confort.
於 2024 年 3 月住了 1 晚
LNI 於 2024年4月8日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

6/10 一般

Robert

家人同遊
讚好：設施服務
The area was great for walking to bars and restaurants. They only clean the room once every 3 days which was not good considering they only have one small garbage can in the room.
於 2024 年 4 月住了 2 晚
Ashley O. 於 2024年4月5日的回應
Thank you for your feedback. I agree, we have a fantastic location here in the Historic District! While cleanliness is our top priority, we do take our impact on the environment very seriously, hence the reduction of daily housekeeping service to once every three nights. Guests are always welcome to request service, or at the very least a refresh to remove excess trash, soiled towels, replenish coffee, etc. We do also inform our guests upon arrival, as well as placing written notices at the front desk and in the guest rooms. We hope you’ll have a chance to come back soon.

6/10 一般

Fresca

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Ashley O. 於 2024年4月5日的回應
Thank you for leaving a review. We’re so glad you were able to visit us. We hope you’ll have a chance to come back soon.

8/10 不錯

Valeria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was clean and nice, too much noise from an outside building that was having a party, when you closed window and turned on the air, you could not hear it.
於 2024 年 3 月住了 1 晚
Ashley O. 於 2024年4月3日的回應
Thank you for your candid feedback. We look forward to your next stay with us!

10/10 優異

Anita

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
LNI 於 2024年3月29日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

10/10 優異

Tearra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
LNI 於 2024年3月27日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

8/10 不錯

Cynthia

於 2024 年 2 月住了 1 晚
Ashley O. 於 2024年3月21日的回應
Thank you for staying with us!

10/10 優異

Joyce

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
LNI 於 2024年3月19日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

10/10 優異

Bryan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great clean place. Convenient to the shopping and restaurants. Easy parking
於 2024 年 2 月住了 1 晚
Ashley O. 於 2024年3月18日的回應
Thank you for the perfect rating! We look forward to having you stay with us again the next time you're in Folsom!

8/10 不錯

Jeffrey

讚好：整潔度、職員與服務和住宿狀況
No view of the lake from the hotel, too bad. Quiet, clean, nothing to complain about. Very close to old town Folsom. Nice walking trails by the lake. Better than many mediocre hotels in poor locations. Food in restaurant ok, nothing special.
於 2024 年 3 月住了 2 晚
Ashley O. 於 2024年3月17日的回應
Thank you for your candid feedback! We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 優異

Marie

讚好：設施服務
Great place
於 2024 年 3 月住了 1 晚
Ashley O. 於 2024年3月17日的回應
Thank you so much for the perfect score! We look forward to having you stay with us again the next time you're in Folsom.

10/10 優異

McKenzie

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Ashley O. 於 2024年3月14日的回應
Thank you for the perfect rating! We look forward to your next stay with us.

8/10 不錯

Michelle

讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and convenient for trip. Friendly staff
於 2024 年 3 月住了 2 晚
LNI 於 2024年3月12日的回應
We are so glad that you enjoyed your stay with us! See you again next time you come to Folsom.

10/10 優異

Jeffrey

讚好：住宿狀況
於 2024 年 3 月住了 1 晚
LNI 於 2024年3月7日的回應
Thank you for the perfect rating. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.

8/10 不錯

Richard

讚好：整潔度和職員與服務
Reasonable rates and great proximity to old Folsom downtown.
於 2024 年 3 月住了 1 晚
LNI 於 2024年3月5日的回應
We are so glad that you enjoyed your stay with us! See you again next time you come to Folsom.

10/10 優異

David

讚好：設施服務
Staff were very responsive and respectful when I asked them for assistance bringing in my luggage and other belongings when I arrived and then when I checked out. Rates were reasonable, the facility immaculate located in historic Folsom on the river. I will return.
於 2024 年 2 月住了 3 晚
LNI 於 2024年3月4日的回應
Thank you for the perfect rating. We agree that we have the best location in Folsom. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.

6/10 一般

Kelly

於 2024 年 2 月住了 1 晚
Ashley O. 於 2024年3月21日的回應
Thank you for your candid rating!

10/10 優異

Melissa

於 2024 年 2 月住了 1 晚
Ashley O. 於 2024年3月21日的回應
Thank you for the perfect rating! We look forward to serving you again!

10/10 優異

Helen

讚好：整潔度、職員與服務和住宿狀況
Great Hotel extremely convenientl
於 2024 年 2 月住了 1 晚
LNI 於 2024年2月21日的回應
Thank you for the perfect rating. We agree that we have the best location in Folsom. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.

2/10 很差

Tami (ASHLAND)

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
My beautiful city view was a roof, let them know it was my birthday and 26 Anniversary celebration both girls looked at each other and didn’t say anything. Asked for upgrade since Ashley said to ask when I get there and the girls said you’ll pay for it. I said it’s ok they then put me in a room with the inside lock broken paint on window mold under soap dish view of the roof and get this they said your here 3 days you don’t get maid service wow ran out of stuff and had to go down and get. They don’t tell but the food isn’t always available the restaurant is CLOSED Certain days. Just be careful I spent over $400 it really bummed us out thinking it would be special. The only thing that was great was the bar tender he was so nice welcoming unlike check in!! Ps drunk people yelling thru hallways and 2 fights they had to call police. Nightmare!!!!!
於 2024 年 2 月住了 3 晚
Ashley O. 於 2024年2月20日的回應
Tami, I sincerely apologize that your experience did not meet your expectations. While we would ideally always be able to upgrade guests for their special occasions, it simply isn't always possible to do so without an upgrade fee. If there were issues with your room we would have been more than happy to address them had the front desk been informed. We do also notify guests upon arrival that we do not perform daily housekeeping, but should you require additional amenities we will gladly bring them to you. If you would like to discuss your stay further please reach out to me directly.

6/10 一般

Dan

伴侶同遊
Best location - easy hike walk run bike trail right there. Great downtown close, ez transit with electric van, even in rain. Hotel is run-down, needs mass renovation. Room dark, bathroom very dark, no fan in bathroom. No cleaning service for 2 night stay.
於 2024 年 2 月住了 2 晚
LNI 於 2024年2月19日的回應
Thank you very much for your candid review of your recent stay at our hotel. Glad to hear you enjoyed your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

6/10 一般

Jacob

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable beds!
於 2024 年 2 月住了 1 晚
LNI 於 2024年2月19日的回應
Thank you very much for your candid review of your recent stay at our hotel. Glad to hear you enjoyed your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

2/10 很差

Rick

於 2024 年 2 月住了 1 晚
LNI 於 2024年2月12日的回應
We’re sorry your experience didn’t match your expectations. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

8/10 不錯

Jonathan (Mariposa)

讚好：整潔度、職員與服務和住宿狀況
Nice hotel, welcoming staff.
於 2024 年 2 月住了 1 晚
LNI 於 2024年2月7日的回應
We are so glad that you enjoyed your stay with us! See you again next time you come to Folsom.

10/10 優異

kamrin

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
LNI 於 2024年2月1日的回應
Thank you for the perfect rating. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.

8/10 不錯

Dwight E

伴侶同遊
讚好：整潔度和職員與服務
Our 'go to' motel in Folsom. Perfect location for historic district. Awesome staff.
於 2024 年 1 月住了 1 晚
LNI 於 2024年1月31日的回應
We are so glad that you enjoyed your stay with us! See you again next time you come to Folsom.

8/10 不錯

cathy

讚好：整潔度、職員與服務和客房舒適度
於 2024 年 1 月住了 3 晚
LNI 於 2024年1月31日的回應
We are so glad that you enjoyed your stay with us! See you again next time you come to Folsom.

8/10 不錯

David

伴侶同遊
讚好：職員與服務
不滿：住宿狀況
The room was noisy. You could hear people in the other rooms and in the hallway. The lighting in the room was poor. Light switch for the bathroom was not inside the bathroom, nor was it just outside the door. It was in the little hallway. You could not turn on just the light for the bathroom. So if you went to use the bathroom in the middle of the night, anybody sleeping in the hotel room would have to deal with the light. The main door to the room fits so poorly at the top of the door, hit the frame and had to be pushed hard to close wall at the same time gap at the bottom of the door was so big I could push a finger through it you could actually see the carpet in the hallway from inside the room with the door closed. The location was nice, the hotel looked nice, the room sucked.
於 2024 年 1 月住了 3 晚
LNI 於 2024年1月29日的回應
Thank you very much for your candid review of your recent stay at our hotel. We agree that we have the best location in Folsom. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

10/10 優異

Sandya

於 2024 年 1 月住了 1 晚
Ashley O. 於 2024年3月21日的回應
Thank you for the perfect rating! We look forward to serving you again!

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 4 晚
LNI 於 2024年1月29日的回應
We are so glad that you enjoyed your stay with us! See you again next time you come to Folsom.

6/10 一般

Sara

讚好：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
LNI 於 2024年1月29日的回應
We are so glad that you enjoyed your stay with us! See you again next time you come to Folsom.

10/10 優異

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Lots of fun
This is a nice place. The staff here is great. The girls at the front desk are great. Good food. Full bar. Folsom is a nice place to stroll around. Bar hop
於 2024 年 1 月住了 1 晚
LNI 於 2024年1月29日的回應
Thank you for the perfect rating. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.

10/10 優異

Pamela

家人同遊
讚好：設施服務
Our room was very clean and comfortable
於 2024 年 1 月住了 1 晚
LNI 於 2024年1月29日的回應
Thank you for the perfect rating. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.

10/10 優異

Anthony

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place!
於 2023 年 12 月住了 1 晚
LNI 於 2024年1月29日的回應
Thank you for the perfect rating. We are happy to hear you enjoyed your stay and hope to see you next time you come to Folsom.