Dear Marie,I read her comment very carefully and am amazed at what I have read. She made a last second booking that did not reach us on the platform, but we promptly resolved it by welcoming her to the facility. It seems strange to me that she has not met anyone, if she just entered the b & b and received keys and instructions for the stay. The location of the rooms is indicated in the description of the property, which is in a building without a lift, so if you have booked with us, you have received this information prior to your stay. Why complain about something that is already known? We are sorry for the inconvenience of the shower that we are solving by doing some major structural work. For breakfast I think he hasn't even had time to see everything that is available to guests: juices, herbal teas, packaged croissants, rusks, yogurt, cereals. Milk and coffee for all tastes. Are you sure you had breakfast with us?

Thank you for being our host.