住宿設施服務

尊爵海港畔度假村 (WorldHotels Luxury 奢華系列)的評價

4 out of 5
尊爵海港畔度假村 (WorldHotels Luxury 奢華系列)
251 Harbourfront Drive NE, Salmon Arm, BC

評價

8.6

優異

10 分評分,優異;1002 則評價中有 487 則" "
8 分評分,不錯;1002 則評價中有 354 則" "
6 分評分,一般;1002 則評價中有 108 則" "
4 分評分,欠佳;1002 則評價中有 37 則" "
2 分評分,很差;1002 則評價中有 16 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

真實旅客

家人同遊
讚好:整潔度
飯店的地點很滿意
地點很滿意, 靠近碼頭, 也靠近野生鳥類的生態保育區, 附近環境很漂亮. 這是我們選擇入住這個飯店的主要原因. 除此之外, 飯店內部隔音不是很好, 早上六點多就被水管的聲音吵醒, 房間內部還可以, 但是沒有特別的驚喜
於 2020 年 9 月住了 1 晚

8/10 不錯

Ching chuan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Robyn Yenney, Guest Relations Manager 於 2018年10月23日的回應
Thank you for the review!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
I choose this hotel as the mid-way stop from Vancouver to Banff. The hotel service is very good. Staff are friendly and helpful. Scenary around is beautiful. Room is spacious, clean and quiet. Worth going again.
於 2018 年 5 月住了 1 晚
Robyn Yenney, Guest Relations Manager 於 2018年7月31日的回應
Thank you so much for sharing! We hope you come again for a Salmon Arm trip! Robyn Yenney Guest Relations Manager

8/10 不錯

Kevin (Shanghai)

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
靠近湖,特美
自驾去班夫镇路上的一个小镇,酒店不起眼,但的确办的很好,靠近湖(名字忘了),初秋的落日与夕阳映照在湖面,自然而优美,还有步行栈道供游人晨练。
於 2017 年 9 月住了 1 晚

2/10 很差

Xiaoming

不滿:職員與服務和客房舒適度
不专业 粗心的服务人员
服务人员不专业 把朋友的名字搞错 在我们CHECK IN 和CHECK OUT耽误不少时间 实在让人不舒服
於 2017 年 10 月住了 1 晚

10/10 優異

Shuang

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 9 月住了 1 晚

8/10 不錯

Reviewer (TW)

讚好:整潔度、職員與服務和住宿狀況
Everything was good except NO SLIPPERS PROVIDED...
Comfortable and all, just lacks slippers, which are essential for a 5-star comfy rating.
於 2017 年 7 月住了 1 晚

8/10 不錯

Hsiu Jung

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 7 月住了 1 晚

10/10 優異

Kunfu

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2017 年 5 月住了 1 晚

6/10 一般

PEI LING

讚好:整潔度和客房舒適度

10/10 優異

Kenneth

讚好:整潔度、職員與服務和住宿狀況
Highly recommend if you ever stay in Salmon Arm
於 2024 年 4 月住了 1 晚

10/10 優異

Elizabeth

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property.. Nineteen 05 restaurant is delicious food!
於 2024 年 4 月住了 1 晚
Jacob Bojey 於 2024年4月28日的回應
Thank you for taking the time to leave us an excellent review, Elizabeth. I am glad to see you had a pleasant stay with us and were able to enjoy the wonderful food offered at our in-house restaurant!We look forward to seeing you again next time you are in the area.Sincerely,Jacob BojeyGuest Services Manager

10/10 優異

Sue

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It's a good location, but the natural views lend to the peacefulness of the area. I have stayed there one other time and the experience was horrible, the hotel loud, and very rude staff. That was about 4 years ago. I booked again due to necessity and was very surprised at how wonderful it was. Thank you
於 2024 年 4 月住了 1 晚
Jacob Bojey 於 2024年4月28日的回應
Thank you for writing such a nice review, Sue. I am happy to hear that your enjoyed your stay and that we were able to provide you with a better experience than 4 years ago.We hope to have the opportunity to host your stay again soon.All the best,Jacob BojeyGuest Services Manager

8/10 不錯

Lawrence (Campbell River)

讚好:整潔度、職員與服務和住宿狀況
It was quiet, the staff were friendly and the price was reasonable.
於 2024 年 4 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年4月20日的回應
Thank you Lawrence for taking the time to tell us about your recent stay. We are happy to hear that you found the staff friendly, the hotel quiet and the price for your stay to be reasonable. We hope that you will come and see us again.Best regards,

6/10 一般

David

家人同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I think $40 for a 'pet friendly" hotel is a high price to pay for this service.
於 2024 年 4 月住了 1 晚
Jacob Bojey 於 2024年4月13日的回應
Thank you for taking the time to leave us a review, David. Your feedback is important to us and we appreciate you sharing that with us. We hope despite this, your stay was pleasant.Sincerely,Jacob BojeyGuest Services Manager

10/10 優異

reginald

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Having a spa conveniently located was great
於 2024 年 3 月住了 3 晚
Shawna Mattson, Assistant General Manager 於 2024年4月8日的回應
Thank you Reginald for letting us know how your recent stay with us was. We are very lucky to have the Lake Life Spa on site for our guests to enjoy.We hope to see you again soon.With best regards,

10/10 優異

Aimee

讚好:整潔度、職員與服務和住宿狀況
Great place! Very scenic
於 2024 年 3 月住了 2 晚
Shawna Mattson, Assistant General Manager 於 2024年4月8日的回應
Thank you Aimee for taking the time to let us know about your recent stay with us. We are delighted to hear that you enjoyed the scenery.We look forward to seeing you soon.Best regards,

6/10 一般

Andrew

多人同遊
讚好:整潔度
No kettle in room, just a microwave - what for as no cutlery provided.Coffee undrinkable and no tea provided, likewise no milk, other than some chemical concoction. Not a place for international travellers used to basic in-room amenities.
於 2024 年 4 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年4月8日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please note that our Guest Services team is is available 24 hours a day to assist with guest requests and will do there best to provide what is needed.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.With best regards,

10/10 優異

Kuldeep

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年4月8日的回應
Thank you for taking the time to let us know about your stay. We are pleased to hear that we were able to meet your expectations. We look forward to seeing you again.Best regards,

10/10 優異

Patricia

讚好:整潔度、職員與服務和住宿狀況
Loved that the room was a good size, very clean and quiet.
於 2024 年 3 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年4月8日的回應
Thank you for taking the time to let us know how your stay was. It is a pleasure to hear that you enjoyed the size, cleanliness and how quiet the room was.We look forward to seeing you on your next visit to Salmon Arm.Best regards,

8/10 不錯

Francis

家人同遊, 寵物同遊
讚好:整潔度、職員與服務和住宿狀況
Free charging for EV available.
於 2024 年 3 月住了 3 晚
Shawna Mattson, Assistant General Manager 於 2024年3月31日的回應
Thank you for taking the time to let us know how your recent stay with us was. We just recently had the EV charges installed and are happy to be able to provide this service to our guests.We look forward to seeing you on your next visit.Best regards,

8/10 不錯

Jeffrey (Vernon)

家人同遊, 寵物同遊
讚好:整潔度、職員與服務和住宿狀況
Nice place to stay in Salmon Arm, close to everything & comfortable
於 2024 年 3 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年3月30日的回應
Thank you for your kind words! We're delighted to hear that you enjoyed your stay and that you found the room to be comfortable. We look forward to welcoming you back for another enjoyable stay in the future!Take care,

10/10 優異

Arjun

讚好:整潔度、職員與服務和住宿狀況
Good
於 2024 年 3 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年3月30日的回應
Thank you for taking the time to let us know about your recent stay with us. We are delighted to know that it was good.We hope to see your again soon.Best regards,

6/10 一般

Genevieve

伴侶同遊
讚好:職員與服務和設施服務
We visited this resort off season and stayed in a lakeside suite with balcony. The room was large and clean and the bed was comfortable. The balcony was old and spongy when we walked on it. There was water on it even though there had been no rain. There was no table on the balcony and although the view was amazing it was not a great place to hang out. Unfortunately we chose to visit during the Provincial Hockey tournament. The hotel was noisy, and busy and many of the resort amenities were closed. We did enjoy the onsite restaurant. We found the staff very helpful and friendly. There are some beautiful walks in the area and the location is wonderful. Overall a pleasant stay and we could see the potential but the resort was not at it's best when we visited.
於 2024 年 3 月住了 3 晚
Shawna Mattson, Assistant General Manager 於 2024年3月30日的回應
Thank you Genevieve, for taking the time to let us know about your recent stay. Your business is very important to us and we value your feed back. I would like to apologize for not exceed your expectation. Your satisfaction is very important to us and we will be using the feedback you provided to implement improvements. We look forward to seeing you again in the future.

6/10 一般

dennis

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Swimming pool security was inadequate people were accessing the pool after the closing time and noise transferred up to our room till after midnight.
於 2024 年 3 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年3月30日的回應
Hello Dennis, Thank you for taking the time to tell us about your stay. I am sorry to hear that we did not meet your expectations on this stay. We do not typically have issues with people accessing the pool/hot tub after hours but have addressed the issue. Again, I apologize for the disturbance you experienced.I do hope you will visit us again so that we can deliver a better experience for you.

10/10 優異

Randy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Jacob Bojey 於 2024年3月24日的回應
Hi Randy,Thank you for taking the time to leave an excellent review. We hope to see you again the next time you are passing through Salmon Arm so we can continue giving you an excellent experience.Sincerely, Jacob Bojey, Guest Services Manager

10/10 優異

Saibra

Staff were amazing. We were there with a hockey team and parents. Very accommodating, patient and happy. Spring time is messy time but I can’t imagine how great it would be to stay in the summer
於 2024 年 3 月住了 2 晚
Shawna Mattson, Assistant General Manager 於 2024年3月22日的回應
Hello Saibra,Thank you for the great review. It is great to hear that you had an enjoyable stay. We look forward to seeing you again in the future.Best regards,

4/10 欠佳

Ron

讚好:整潔度和職員與服務
It was too noisy, didn’t fall asleep till 2am, no coffee in the room. Kids running around, last time elevators wasn’t working, this time hot tub not working
於 2024 年 3 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年3月22日的回應
Hello Ron,Thank you for taking the time to tell us about your recent stay with us. I am very sorry to hear that we did not meet your expectations and that you were not able to use the hot tub. We were waiting for a part to repair the heater which did not arrive in a timely manner.Please let me know if there is anything I can assist you with.

10/10 優異

Linda

讚好:整潔度和設施服務
Great location and friendly staff.
於 2024 年 1 月住了 1 晚
Jacob 於 2024年3月20日的回應
Hello Linda,Thank you for taking the time to leave an excellent review. We are happy to hear that you were able to enjoy the view as well as our likeable staff. We hope to see you again the next time you are passing through Salmon Arm.All the best,Jacob Bojey,Guest Services Manager

10/10 優異

Elaine

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was great! Room very comfortable
於 2024 年 3 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年3月22日的回應
Thank you for the 5 out of 5 review for your recent stay with us. I am very happy to see that we were able to meet your expectations. We look forward to you in the future.Sincerely,

10/10 優異

cameron

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very well kept property. Room was very clean and comfortable. Beautiful safe location. Conveniently located to all downtown attractions, dining etc. Next to parks and walking trails along the lake.
於 2024 年 3 月住了 2 晚
Shawna Mattson, Assistant General Manager 於 2024年3月18日的回應
Thank you for the lovely review Cameron, we are very happy to hear that we were able to meet your expectations on this stay and that you were able to enjoy some of the attractions that Salmon Arm has to offer.We hope to see you again soon.Best Regards,

10/10 優異

Robert (Reedville)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年3月18日的回應
Hello Robert,Thank you for taking the time to leave a review letting us know that you enjoyed your stay with us.We look forward to seeing you again.Best Regards,

10/10 優異

Jackie

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very nice place to stay. I would say the only thing that woke us early and often was the train. The train would shake the beds. Other than this the hotel was a great stay.
於 2024 年 3 月住了 4 晚
Shawna Mattson, Assistant General Manager 於 2024年3月18日的回應
Hello Jackie,I am happy to hear you enjoyed your stay with us and that you like the hotel. I am sorry that the train interrupted your sleep. If you are a light sleeper, for a future stay, it might be worth getting a room on one of the lower floors as they are not as affected and on the lake side to reduce sound.We hope you will come and see us again.Best regards,

8/10 不錯

David

伴侶同遊
讚好:整潔度、職員與服務和設施服務
I liked that there were plenty of facilities, both restaurants were good and the pool and hot tub were nice. Space in the hot tub was limited, there appeared to be a Group of local people meeting after work?
於 2024 年 2 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年3月18日的回應
Thank you David for letting us know how your stay was with us. I am happy to hear that you like the facilities we have to offer but sorry to hear that the space in the hot tub was limited . The pool and hot tub are not open to the general public but we do have an Athletic Club Membership that does have access to their use. The members do not typically use the pool and hot tub when the hotel is busy but this may not have been the case during your visit.We hope that you will come and see us again so that we may provide a more positive experience for you.

10/10 優異

Leanne

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Jacob 於 2024年3月10日的回應
Hello Leanne,Thank you for taking the time to leave an excellent review.We are thrilled to see that you enjoyed your stay with us and we hope to have the opportunity to welcome you back soon.All the best,Jacob Bojey,Guest Services Manager

8/10 不錯

YUKO

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Shawna Mattson, Assistant General Manager 於 2024年3月2日的回應
Good Afternoon Yuko,Thank you for taking the time to leave a review of your recent stay with us. By letting us know how we did, you are assisting in helping us provide a better experience for guests in the future.We hope to see you again.

10/10 優異

Robert

伴侶同遊
讚好:設施服務
Had a nice time
於 2024 年 2 月住了 1 晚
Sharayah 於 2024年2月18日的回應
Hello RobertThank you for the excellent review. I'm glad to hear that we were able to give you an enjoyable experience at our property. We hope to see you the next time your passing through Salmon Arm.Kind Regards, Sharayah Coney, Guest Services

8/10 不錯

Stuart

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed here for a weekend getaway. We found our room was very large and clean. The bed was very comfortable too. My wife enjoyed a massage at the spa and she said it was good. We were able to walk into town for dinner.
於 2024 年 2 月住了 2 晚
Sharayah 於 2024年2月8日的回應
Hello Stuart,Thank you for the review. We are glad to here that you were able to enjoy a peaceful getaway at our property. Kind Regards,Sharayah Coney,Guest Services

10/10 優異

Trudy

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is a really nice hotel and the staff are excellent. Thoroughly enjoyed our stay.
於 2024 年 1 月住了 2 晚
Jacob 於 2024年1月20日的回應
Hi Trudy,We are glad to hear that our staff helped to make your stay exceptional. Thank you for taking the time to leave an excellent review.Sincerely,Jacob Bojey,Guest Services Manager

10/10 優異

Nick

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Sharayah C 於 2024年1月14日的回應
Hi Nick,We hope that you enjoyed your stay with us and we can continue to give you exceptional service. Sincerely,Sharayah Coney,Guest Services

10/10 優異

Anna

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice stay! With the most beautiful view of Salmon arm!
於 2023 年 12 月住了 2 晚
Sharayah C 於 2024年1月14日的回應
Hi AnnaWe are glad to here that you enjoyed the view we have to offer at our property. Thank you for taking the time to share your review.Sincerely,Sharayah,Guest Services

10/10 優異

Nathalie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely gorgeous.
於 2023 年 12 月住了 1 晚
Sharayah C 於 2024年1月14日的回應
Hi Nathalie,We are glad to see that you enjoyed your stay with us. Thank you for the review and we hope to see you again soon.Sincerely,Sharayah Coney,Guest Services

10/10 優異

Samantha

於 2023 年 12 月住了 2 晚
Sharayah C 於 2024年1月14日的回應
Hi Samantha,We hope that you enjoyed your stay and continue to choose us for your future trips to Salmon Arm. Thank you for the excellent review.Sincerely,Sharayah Coney,Guest Services

10/10 優異

Samantha (Kamloops)

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

4/10 欠佳

BRIAN W

讚好:整潔度
不滿:職員與服務
Brutal. Had to call down 3 times because of Christmas party DJ’s, kids and myself couldn’t sleep. I get it people are having fun but when travelling and paying the same price as when we stay at the Fairmont in Banff, this seems wrong. Loud till close till midnight from music then stomping all over the place and woken up by 5 am. It’s just disappointing when paying that kind of money for a supposedly nice hotel. Last stay was great, short of room condition. May as well save your money and book at a more reasonably priced hotel because no one there cared about the legitimate concerns.
Jacob 於 2023年12月23日的回應
Thank you for taking the time to tell us about your experience during your stay. I am very sorry to hear that your stay did not meet your expectations. We strive To provide our guests with a high level of service and I apologize that we fell short of that.I hope we will have the opportunity to provide you with a more comfortable stay in the future.Sincerely,Jacob BojeyGuest Services Manager

10/10 優異

Josh

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Sharayah Coney 於 2023年12月19日的回應
Hi Josh,Thank you for leaving an excellent review and we are happy that you enjoyed your time here. Thank you for choosing the Prestige Harbourfront Resort Inn Salmon Arm!Kind Regards,Sharayah, Guest Services

8/10 不錯

Kerrie

於 2023 年 12 月住了 1 晚
Sharayah Coney 於 2024年1月14日的回應
Hi Kerrie,We are glad to hear that you had a pleasant stay. Thank you for taking the time to review our property.Sincerely,Sharayah Coney,Guest Services

10/10 優異

Laura

讚好:整潔度、職員與服務和住宿狀況
😊
於 2023 年 11 月住了 1 晚
Sharayah 於 2023年12月5日的回應
Hi Laura,We hope to see you the next time you're passing through Salmon Arm. Thank you for choosing the Prestige Inn Salmon Arm!Kind Regards,Sharayah, Guest Services

10/10 優異

john

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great upgrades and comfortable- would stay here again for sure!
於 2023 年 10 月住了 1 晚
Sharayah 於 2023年12月5日的回應
Hi John,Thank you for leaving an excellent review and we are happy that you enjoyed the different accommodations that we offer. We hope to see you the next time you're passing through Salmon Arm. Thank you for choosing the Prestige Harbourfront Resort Inn Salmon Arm!Kind Regards,Sharayah, Guest Services