外觀

機場最佳西方套房酒店的評價

2.5 out of 5
機場最佳西方套房酒店
5433 W Wiley Post Way, Salt Lake City, UT

評價

8.2

很好

10 分評分,優異;1006 則評價中有 478 則" "
8 分評分,不錯;1006 則評價中有 293 則" "
6 分評分,一般;1006 則評價中有 99 則" "
4 分評分,欠佳;1006 則評價中有 69 則" "
2 分評分,很差;1006 則評價中有 67 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

7.8/10 

設施服務

8.2/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

mingqing

讚好:整潔度、職員與服務、設施服務和住宿狀況
great
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月16日的回應
Thank you for the 5 star rating .

10/10 優異

William F

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice staf very quite
於 2024 年 5 月住了 1 晚

6/10 一般

Amy

不滿:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

2/10 很差

Eliel

商務旅客
不滿:職員與服務
於 2024 年 5 月住了 3 晚
Khia 於 2024年5月23日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 不錯

Glenn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and nice but the walls were thinner than I would have expected. I’ve stayed at other hotels in the same area and heard zero noise. The bathroom fan goes on whether you like it or not, as does the light, waking others during the night. The liiiitle bottles of shampoo and conditioner are so hard to squeeze anything out of and the cap is impossible to remove. A bit frustrating. But over all a good place.
於 2024 年 5 月住了 1 晚

10/10 優異

Calin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
All what is needed for a weekend getaway.
於 2024 年 5 月住了 2 晚

10/10 優異

Thomas

家人同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice rooms good service
於 2024 年 5 月住了 1 晚

10/10 優異

Lisa

讚好:職員與服務和住宿狀況
The staff were fantastic! The room was super clean. Everything was perfect . I would stay again
於 2024 年 5 月住了 2 晚

4/10 欠佳

Claire

讚好:職員與服務
不滿:住宿狀況
It was clean, but needs a refresh, new paint and grout.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月14日的回應
Thank you for your feedback! We appreciate your input regarding the need for a refresh, including new paint and grout. Your comments will be shared with our maintenance team to address these issues promptly. We strive to provide a comfortable and pleasant environment for all our guests, and your insights help us improve.

10/10 優異

Myles

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

2/10 很差

Amy

不滿:住宿狀況
Property is going through renovations. The rooms were musty and smelled of chemicals from the Reno I think. We didn’t stay and got a refund. The staff was very good though about it all.
於 2024 年 5 月住了 1 晚
Manager 於 2024年5月14日的回應
Dear Amy, Thank you for your feedback. We're truly sorry to hear about your experience during our renovations. We're committed to ensuring a comfortable stay for all our guests and regret that we fell short in your case. Your comments will be shared with our staff to ensure we address any lingering issues promptly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

10/10 優異

SOURABH

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Its an excellent property to enjoy your vacation.
於 2024 年 5 月住了 1 晚

10/10 優異

Sandra (SPRING CREEK)

讚好:整潔度、職員與服務和住宿狀況
They were able to run me back to My hotel.
於 2024 年 4 月住了 1 晚

10/10 優異

Lorra

讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff is incredible they welcome you in like family. The rooms are exceptionally clean and the complimentary breakfast are outstanding. The front desk manager was such a sweetheart I will keep coming back again and again
於 2024 年 4 月住了 4 晚

8/10 不錯

Fred

商務旅客
讚好:整潔度、設施服務和住宿狀況
24 hour shuttle service to the airport is awesome!
於 2024 年 4 月住了 1 晚

8/10 不錯

Mike

商務旅客, 多人同遊
Clean and comfortable
於 2024 年 4 月住了 1 晚

8/10 不錯

Tracy

於 2024 年 4 月住了 1 晚

6/10 一般

Changfu

讚好:整潔度、職員與服務和設施服務
Decent for the price
於 2024 年 4 月住了 2 晚

8/10 不錯

Jana

The property is close to the airport and offers a shuttle so we did not have to park at the airport. It is also located in a nice clean
於 2024 年 4 月住了 1 晚

6/10 一般

David

讚好:整潔度、職員與服務和住宿狀況
It was ok
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月2日的回應
Dear David, Thank you for sharing your thoughts on our property after your recent stay. I noticed you left a 3-star rating instead of a 5-star one, and I'm eager to learn how we could have improved to earn that higher rating from you. Your feedback is invaluable to us in striving for excellence. Please feel free to share any suggestions or concerns you have. We truly appreciate your input.

10/10 優異

Robert

Clean
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月2日的回應
Dear Robert, We're thrilled to receive your 5-star rating! Your feedback brings us joy here at Best Western Plus. Thank you for your kind words!

10/10 優異

Henry

讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice, safe and clean property. Helpful front desk agents.
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月2日的回應
Thank you

10/10 優異

Damir (Chicago)

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Very nice comfortable , clean room and friendly staff
於 2024 年 4 月住了 1 晚
MANAGER 於 2024年5月2日的回應
Dear Damir, Thank you for taking the time to review our property following your recent stay with us. it brings us joy to hear that you enjoyed your stay with clean room and friendly staff. Thank you.

6/10 一般

Mario Jr

於 2024 年 4 月住了 1 晚
Manager 於 2024年5月21日的回應
Thank you for 3-star rating.

10/10 優異

KIM

讚好:整潔度、職員與服務和住宿狀況
The customer service was excellent. Room was clean and bed was comfortable
於 2024 年 4 月住了 1 晚
Manager 於 2024年5月2日的回應
Hello Kim, We greatly appreciate your 5-star rating. It brings us joy to hear that you received excellent customer service and found the rooms clean and the beds comfortable. Thank you!

4/10 欠佳

Ricky

讚好:職員與服務
不滿:整潔度和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

Gustavo (Naranjo)

讚好:整潔度、職員與服務和住宿狀況
No restaurants near
於 2024 年 4 月住了 1 晚

10/10 優異

Bobbie S

伴侶同遊
讚好:設施服務
Bed is comfortable!
於 2024 年 4 月住了 1 晚

10/10 優異

CATHAY

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Excellent service
於 2024 年 4 月住了 1 晚

2/10 很差

Wanda

家人同遊
不滿:整潔度、設施服務和住宿狀況
We checked in late, the front desk lady was nice but you could tell that the night seemed a little rough. Our room was dirty, not vaccummed, grass or something in the sheets bathroom was probably the cleanest part of the room. The dresser was unusable. It was broken, so they turned it around and put it against the wall.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月8日的回應
Dear Wanda,Thank you for taking the time to review our property following your recent stay with us. I'm sorry to hear about your disappointing experience at the hotel. It sounds like there were multiple issues that affected your stay, from cleanliness concerns to furniture maintenance problems. Your feedback is valuable, Rest assured, I will share your feedback with our staff to ensure that we avoid such mistakes in the future. Thank you for bringing these concerns to our attention.

8/10 不錯

Robert

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel right next to the airport. With a great 24hr shuttle service to n from. Would definitely stay again.
於 2024 年 4 月住了 1 晚
MANAGER 於 2024年4月12日的回應
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014280900.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 優異

Sandra

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Close to airport. 24 hour shuttle. Great breakfast. Clean and they are updating with construction right now. We didn’t hear a thing and we were there until 10am.
於 2024 年 4 月住了 1 晚

10/10 優異

Susan

於 2024 年 3 月住了 1 晚

4/10 欠佳

Annie S

伴侶同遊
不滿:職員與服務和設施服務
There was construction going in at the hotel, lots of workers inside painting. Railings were laid in stairwells and one entrance was almost inaccessible. Had to park towards the front if you didn’t want to walk a ways. The fire alarm went off through the whole hotel and there was no direction or really anything from staff. Room had construction debris in it but thankfully didn’t smell like cigarettes like our friends did. All in all it’s ok if you just need to crash for the night but they definitely need some improvements!
於 2024 年 3 月住了 2 晚

4/10 欠佳

Nada

讚好:職員與服務和住宿狀況
不滿:整潔度
Well after getting ready for bed. I turned down the covers. I found a dead bed bug. I called the front desk. Nothing happened, he said he would let the manager know. I was so exhaused, due to being up since 5 am. I just slept on top of the covers. The people above me were noisy until past midnight. I reported the the bug incident to the front desk. I even gave her the bug...wrapped in toilet paper. I was told the manager would be in by 10 am. It is now 12:34pm. I called the front desk. No response. I would like to be compensated in some way.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月26日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations especially with the room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900.Sincerely,

2/10 很差

Paul

家人同遊
不滿:整潔度、設施服務和住宿狀況
The grout is cracked out around the tiles and there were loose tiles in the bathroom. The hot water was warm at best. Found a pair of socks in the closet. The shuttle service from the airport took an hour to pick us up. Parking is $10 a day. Our flight was delayed and they said if we weren’t there by 1:00a.m. our room could be canceled when we already paid for the reservation.
於 2024 年 3 月住了 1 晚

6/10 一般

Robert (St. Joseph)

商務旅客
不滿:住宿狀況
Needs updsted
於 2024 年 3 月住了 2 晚

8/10 不錯

Robert

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

6/10 一般

Ron

家人同遊
讚好:整潔度
We booked this property as the information said they had 24 hour airport shuttle service. Well, we arrived shortly after mudnight and when we called for the shuttle were told it would not be available till 5am.
於 2024 年 3 月住了 1 晚

10/10 優異

Victoria

家人同遊
讚好:職員與服務和住宿狀況
The staff was very friendly and helpful.
於 2024 年 3 月住了 1 晚

10/10 優異

Julie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice staff, easy 1 night stay.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月15日的回應
thank you

2/10 很差

Jeffrey

讚好:整潔度
不滿:職員與服務和住宿狀況
Painting the interior of building, closing pool, sauna and fitness center. Workmen, equipment blocked hallway. We were put in room across from pool. Smelled of paint, had to walk around workmen, often having to wait, noisy. Then worked until after 8 PM. Wasn't until I complained to front desk that they moved us to another room, even though this was all going on just off front desk area so they were well aware of situation. "Sorry for the inconvenience" was all we got, Money wasn't the issue, poor service and value were/are. Bad management.
於 2024 年 3 月住了 1 晚
manager 於 2024年3月26日的回應
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900.Sincerely,

8/10 不錯

Erik (Seattle)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月15日的回應
Thank you

8/10 不錯

Zorana

於 2024 年 3 月住了 3 晚

8/10 不錯

Gustavo

於 2024 年 3 月住了 5 晚
Manager 於 2024年3月15日的回應
Thank you

10/10 優異

Charlene

於 2024 年 3 月住了 1 晚

6/10 一般

Kari

於 2024 年 3 月住了 1 晚

10/10 優異

Patty

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to the airport yet far enough away thatyou can't hear the planes coming and going.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月13日的回應
We're glad to hear that you found our location convenient yet peaceful! Providing a quiet retreat while still being close to the airport is something we strive for. Thank you for sharing your experience, and we hope to welcome you back soon!

10/10 優異

Jennifer

讚好:整潔度、職員與服務和住宿狀況
My teenager love the big bathroom
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月13日的回應
We're delighted to hear that your teenager enjoyed the spacious bathroom! It's always rewarding to know that our amenities contribute positively to our guests' experiences. Thank you for sharing your feedback with us. We hope to welcome you and your family back again soon!

8/10 不錯

mason

讚好:整潔度、職員與服務和住宿狀況
very clean
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月3日的回應
Dear Mason, Thank you so much.