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鹽湖城凱悅酒店/市中心/機場的評價

3 out of 5
鹽湖城凱悅酒店/市中心/機場
55 N 400 West St, Salt Lake City, UT

評價

9.0

卓越

10 分評分，優異；1004 則評價中有 663 則" "
8 分評分，不錯；1004 則評價中有 212 則" "
6 分評分，一般；1004 則評價中有 75 則" "
4 分評分，欠佳；1004 則評價中有 34 則" "
2 分評分，很差；1004 則評價中有 20 則" "

9.4/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

guanwen

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 5 月住了 2 晚

2/10 很差

Carlos

家人同遊
不滿：整潔度、職員與服務和住宿狀況
the guy working the front desk was very rude and my room wasn’t ready
於 2024 年 4 月住了 2 晚
Brandon Hansen, General Manager 於 2024年5月1日的回應
Hi Carlos,Truly sorry about your interaction at check-in. I will address this with my team and the individual that checked you in.Sincerely Brandon

10/10 優異

Teresa

讚好：整潔度、職員與服務和住宿狀況
Good location and the staff is friendly and very helpful.
於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月30日的回應
Hi Teresa,Thanks for the wonderful review. I am so glad you enjoyed your stay. I will make sure to pass on your kind words to our staff. I hope your travels will bring you back to Salt Lake and our hotel.Sincerely Brandon

10/10 優異

Jose

讚好：整潔度、職員與服務和住宿狀況
One of the best your money worth
於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月30日的回應
Hi Jose,Thanks for the wonderful review. I hope you have a wonderful spring.Sincerely Brandon

8/10 不錯

Marco A

讚好：整潔度、職員與服務和住宿狀況
Que no funcionaba la piscina
於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月30日的回應
Hi Marco,Thanks for the kind review. I hope your travels bring you back soon.Sincerely Brandon

4/10 欠佳

Chris

不滿：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月30日的回應
Hi Chris,My apologies your stay was not up to our standards.

10/10 優異

William

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was AMAZING! Hotel was excellent and clean even though aome construction was going on.
於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月29日的回應
Hi William,Thanks for the kind words regarding our staff. I am so glad you enjoyed your stay. I hope you can come back sooner than later.Sincerely, Brandon

10/10 優異

inna

於 2024 年 4 月住了 1 晚
Brandon Hansen 於 2024年4月29日的回應
Hi Inna,Thanks for the 5 of 5 review. I am so glad you enjoyed your stay with us. I hope your travels bring your back sooner than later. Sincerely, Brandon

10/10 優異

Trudy

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
There was a place to eat on the very next block. Called Gateway. A building wth several restaurants in
於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月28日的回應
Hi Trudy,Thanks for the wonderful review. We appreciate your feedback. I hope your travels bring you back to Salt Lake and our hotel soon.Sincererely Brandon

4/10 欠佳

Sacha

不滿：住宿狀況
No idea the property was under major construction and the air in the room didn’t work. Overall disappointed and wished I would have booked somewhere else.
於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月27日的回應
Hi Sacha, My apologies for the construction. It is listed on our website. I wish your stay was much better. I truly appreciate your feedback and wish you stay was more enjoyable.Sincerely Brandon

10/10 優異

Jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is our "home away from home" when visiting Salt Lake to see our specialist at Primary Children's hospital. Hotel is within walking distance to many restaurants, malls and the famous "Temple Square."
於 2024 年 3 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月25日的回應
Hi Jennifer,Thank you for the kind words about our hotel. We are so grateful you and your family continue to stay with us. We are all looking forward to your next visit.Sincerely, Brandon

8/10 不錯

Jerika

讚好：整潔度和職員與服務
This hotel is very conveniently located. Only complaint is the toilet wouldn’t stop running, but I would still stay here again.
於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月21日的回應
Hi Jerika,Thanks for the kind review. I will make sure we address the toilet with our staff and make sure we correct the issues.Sincerely, Brandon

6/10 一般

Silvia (sulphur)

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月18日的回應
Hi Silvia,Thanks for your review. Please let me know what our team can do to make your stay better.Thanks,Brandon

10/10 優異

Liwen (Morgan Hill)

家人同遊, 商務旅客
讚好：整潔度、職員與服務和設施服務
Wish they have better noise control. I stay in 5th floor and I can hear all the noise from the street .
於 2024 年 4 月住了 3 晚
Brandon Hansen, General Manager 於 2024年4月9日的回應
Hi Liwen,Thanks for your feedback. I appreciate it, when you stay with us next time please ask the front desk to place you on the backside of the hotel. Thanks Brandon

10/10 優異

Ravi (Pune)

於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月25日的回應
Hi Ravi,Thanks for the wonderful review. I am so glad you enjoyed your stay.Sincererely Brandon

10/10 優異

Joshua James

讚好：整潔度、職員與服務和住宿狀況
Staff was friendly and helpful
於 2024 年 4 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月3日的回應
Hi Joshua,Thanks for the wonderful review. I am so glad you enjoyed your stay. Sincerely Brandon

10/10 優異

BRADY

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice rooms. Good stay. Right downtown.
於 2024 年 3 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月1日的回應
Hi Brady,Thanks for taking the time to leave a wonderful review. I hope your travels bring you back to Salt Lake soon.Sincerely Brandon

10/10 優異

Kelly

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was perfect. We were in town for a couple nights to watch the Utah Jazz. It was perfect. The breakfast was really good. And complimentary tea was clutch.
於 2024 年 3 月住了 2 晚
Brandon Hansen, General Manager 於 2024年3月31日的回應
Hi Kelly,Thanks for taking the time to leave a wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back to Salt Lake and our hotel soon.Sincerely Brandon

10/10 優異

William

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved how close to the Delta Center it was.
於 2024 年 3 月住了 2 晚
Brandon Hansen, General Manager 於 2024年3月28日的回應
Hi Willam,Thanks for the wonderful review. We love our location to so many venues. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our hotel.Sincerely Brandon

10/10 優異

Javier

讚好：整潔度、職員與服務和住宿狀況
Great place to stay at. Thanks
於 2024 年 1 月住了 1 晚
Brandon Hansen, General Manager 於 2024年3月26日的回應
Hi Javier,Thanks for taking the time to give our hotel a wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back to Sale Lake and the Hyatt Place.Sincerely Brandon

10/10 優異

Lynn

讚好：整潔度、職員與服務和住宿狀況
Perfect hotel for our visit with family in SLC
於 2024 年 3 月住了 2 晚
Brandon Hansen, General Manager 於 2024年3月25日的回應
Hi Lynn,Thanks for a wonderful review. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our Hotel soon.Sincerely Brandon

10/10 優異

Shelley

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 3 月住了 1 晚
Brandon Hansen, General Manager 於 2024年3月25日的回應
Hi Shelley,Thanks for a wonderful review. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our Hotel soon.Sincerely Brandon

6/10 一般

Ashley

商務旅客
讚好：整潔度
Housekeepers were about the only friendly staff here with the exception of one front desk attendant. Everyone seemed inconvienced for simple things like needing to check in to your room. Also, if you’re choosing this location because it has an onsite bar and restaurant - choose a different hotel. The “restaurant” is a bar top connected to the check-in desk and options are pretty limited for food and drinks. While they have plenty of liquor options, they do not have a true bartender that is knowledgeable about mixing, I asked for a Margarita and the attendant did not know how to make one. There are nearby restaurants, but the nearby area is under a lot of construction and it’s not super easy to navigate. Also, the closest restaurant that actually looked decent within walking distance does not open until 5 PM daily. The housekeepers were extremely friendly, and the property did appear well taken care of, albeit very old and outdated.
於 2024 年 3 月住了 2 晚
Brandon Hansen, General Manager 於 2024年3月21日的回應
HI Ashley,Thanks for the wonderful detail in your review, your feedback is welcomed and will only help our staff improve. I hope you have a wonderful day.Sincerely Brandon

10/10 優異

Brian

於 2024 年 3 月住了 1 晚
Brandon Hansen, General Manager 於 2024年4月8日的回應
Hi Brian,Thanks for the wonderful review. I am so glad you enjoyed your stay.Sincererely Brandon

8/10 不錯

Trevin

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Nice room, great breakfast. We didn’t use the hot tub or pool so I have no opinion on that. The lobby was kind of small and loud during the day but other than that, it was great.
於 2024 年 3 月住了 1 晚
Brandon Hansen, General Manager 於 2024年3月17日的回應
Hi Trevin,Thanks for taking the time to leave our hotel a kind review. Hopefully next time the weather will be a little nicer so you can take advantage of our pool and hot tub.Sincererely Brandon

10/10 優異

Toni (riverdale)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was smooth. Front desk gal was nice
於 2024 年 3 月住了 1 晚
Brandon Hansen, General Manager 於 2024年3月17日的回應
Hi Toni,Thanks for the wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back sooner than later...

10/10 優異

Marissa

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
What made my stay was how fantastic the customer service was from everyone I interacted with. the front desk staff went out of their way to make sure everyone had a great and comfortable stay. Not only was there complimentary breakfast, but it was tasty and fresh! I’d recommend this hotel to anyone staying in the area.
於 2024 年 3 月住了 4 晚
Brandon Hansen, General Manager 於 2024年3月17日的回應
Hi Marissa,Thank you for a wonderful review. I truly appreciate the kind words regarding our staff. We strive to provide excellent customer service, its wonderful when our guest recognize it... I hope your travels will bring you back to Salt Lake and our hotel sooner than later.Sincerely Brandon

10/10 優異

Susan

讚好：整潔度、職員與服務和住宿狀況
Everything was great 😊
於 2024 年 3 月住了 1 晚
Brandon Hansen, General Manager 於 2024年3月11日的回應
Hi Susan,thanks for the wonderful review, I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our hotel.Sincerely Brandon

4/10 欠佳

Mike

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Parked at the lower level area of the Hotel. Someone got into our vehicle and stole a few things. No security or courtesy for the guest.
Brandon Hansen, General Manager 於 2024年3月12日的回應
Hi Mike,I am so sorry someone did that. Please reach out to me if I can be of anymore assistance. Brandon

10/10 優異

Shawna

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly. Staying directly across from the Delta Center was very convenient. The breakfast was really great.
於 2024 年 3 月住了 2 晚
Brandon Hansen, General Manager 於 2024年3月9日的回應
Hi Shawna,Thanks for the kind words regarding our staff and breakfast, I am so glad you enjoyed your stay. I hope your travels will bring you back soon.Sincererely Brandon

10/10 優異

Yunuen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel near delta center waking distance to many places
於 2024 年 3 月住了 1 晚
Brandon Hansen, General Manager 於 2024年3月9日的回應
Hi Yunuen,Thanks for the wonderful review. I am so glad you enjoyed your stay and our location. Sincerely Brandon

6/10 一般

Aaron Samuel

伴侶同遊
讚好：整潔度和職員與服務
Liked the location since it was close to what we were doing. Didn't like that the hot tub was not working since I booked here for the hot tub. It also doesn't tell you that it is outside. This would have made it unusable since a winter storm blew in
於 2024 年 3 月住了 2 晚
Brandon Hansen, General Manager 於 2024年3月5日的回應
Hi Aaron,Thanks for taking the time to leave a review. My apologies the hottub was not open during your stay. Please reach out to me directly regarding compensation. I would love to have you back when our remodel and hot tub is open. My email is Brandon.hansen@hyatt.com Sincerely Brandon

8/10 不錯

Karen

讚好：整潔度和職員與服務
於 2024 年 2 月住了 4 晚
Brandon Hansen, General Manager 於 2024年3月5日的回應
Hi Karen,Thanks for taking the time to leave a nice review. I hope your travels bring you back to Salt Lake and our hotel soon.Sincerely Brandon

10/10 優異

Tamra (El Centro)

讚好：整潔度、職員與服務和住宿狀況
Nice stay and kind staff.
於 2024 年 2 月住了 3 晚
Brandon Hansen, General Manager 於 2024年3月3日的回應
Hi Tamra,Thanks for taking the time to leave a wonderful review. I will make sure our staff is aware of you kind words.Sincererely Brandon

10/10 優異

Jessica

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
The stay was short but everything was clean and everyone was very friendly.
於 2024 年 2 月住了 1 晚
Brandon Hansen, General Manager 於 2024年2月28日的回應
Hi Jessica,Thanks for the wonderful kind review about our staff. I hope your travels bring you back to Salt Lake and our Hotel soon.

10/10 優異

Justyn

伴侶同遊, 寵物同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
the front desk guy was very kind and soft spoken. it was nice after a long 8 hour drive that i made to see a hotel that cared about their guests and were very friendly and welcoming.
於 2024 年 2 月住了 1 晚
Brandon Hansen, General Manager 於 2024年2月26日的回應
HI Justyn,Thanks for the wonderful review. We strive to make sure everyone has a great stay.Sincerely Brandon

10/10 優異

Eve

讚好：整潔度、職員與服務和住宿狀況
Close to the Delta center. Walked to the Jazz game. Great breakfast.
於 2024 年 2 月住了 1 晚
Brandon Hansen, General Manager 於 2024年2月26日的回應
Hi Eve,Thanks for the wonderful review. I am so glad you enjoyed our location and complementary breakfast.Sincerely Brandon

8/10 不錯

Lance

家人同遊, 商務旅客
讚好：職員與服務和住宿狀況
They were going through some remodeling. I can live with that. My son had a tougher time with that.
於 2024 年 2 月住了 1 晚
Brandon Hansen, General Manager 於 2024年2月22日的回應
Hi Lance,Thanks for being positive and understanding our remodel. I hope your travels bring you back to Salt Lake and our city soon.

6/10 一般

Jermie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
This was a very nice place to stay. my only complaint was the traffic noise and the train kept waking us up
於 2024 年 2 月住了 2 晚
Brandon Hansen, General Manager 於 2024年3月11日的回應
Thanks for your kind words I am so glad you enjoyed your stay. I hope your travels bring you back to Salt lake sooner than later. Sincerely Brandon

6/10 一般

Matthew

讚好：整潔度和職員與服務
不滿：住宿狀況
Property was under renovation
於 2024 年 2 月住了 2 晚
Brandon Hansen, General Manager 於 2024年2月20日的回應
Thanks for your review.

10/10 優異

Julia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This is an amazing place to stay if you need somewhere in downtown Salt Lake City. It is within walking distance to yhe Delta Center, outdoor mall and many different dining businesses! The hotel is very clean and the staff are extremely friendly! I will definately stay here again!!!
於 2024 年 2 月住了 1 晚
Brandon Hansen, General Manager 於 2024年2月18日的回應
Hi Julia,Thanks for the kind words about our hotel and location. I am so glad you enjoyed your stay. We all look forward to your next visit.Sincerely Brandon

4/10 欠佳

Samantha

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
We were on the road for 3 hours and noticed that check in time wasn’t until 3pm so we killed an hour and then went to the hotel at 3. The worker apologized and said the room would be ready in “30 mins to an hour” we said we would wait in the lobby bc we were tired from traveling. The guy said he would text us when the room was done. An hour passed and we check in, sorry the room isn’t done yet. Tired we just sit there staring at the guest service desk. (The lobby is very small, so they should know we are waiting). My dad paces back and forth in the lobby, another lady goes can I help you? Just waiting for our room he replies. (this is about 1 1/2 hours waiting in the lobby. She finally gets us in right before 5pm which was enough time for us to drop off our stuff and head to our 5:45 event across the street. “Oh…. We were suppose to text them” the other worker said who I first spoke to when I checked in at 3. It was a frustrating/exhausting experience for us. Wasn’t worth the $200 I spent
Brandon Hansen, General Manager 於 2024年2月20日的回應
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Brandon HansenGeneral ManagerHyatt Place Salt Lake City Downtown

10/10 優異

Stefenee

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Brandon Hansen, General Manager 於 2024年2月18日的回應
Hi Stefenee,Thanks for the wonderful review. I hope your travels bring you back to Salt Lake and out hotel.Sincerely Brandon

10/10 優異

Vanessa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Love this hotel everyone is always so friendly!
於 2024 年 2 月住了 1 晚
Brandon Hansen, General Manager 於 2024年2月14日的回應
Hi Vanessa,We love you coming back and giving our hotel a wonderful review. Thanks for being understanding during our remodel.Sincererely Brandon

10/10 優異

Ashley

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
N/A
於 2024 年 2 月住了 1 晚
Brandon Hansen, General Manager 於 2024年2月13日的回應
Hi Ashley,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at Hyatt Place Downtown Salt Lake. We hope to welcome you back again soon for another exceptional experience.

10/10 優異

Federico

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel for a reasonable price in a wonderful city
於 2024 年 2 月住了 2 晚
Brandon Hansen, General Manager 於 2024年2月13日的回應
Hi Frederico,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at Hyatt Place Downtown Salt Lake. We hope to welcome you back again soon for another exceptional experience.

4/10 欠佳

Alexandra

不滿：職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Brandon Hansen, General Manager 於 2024年2月11日的回應
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Brandon HansenGeneral ManagerHyatt Place Salt Lake City Downtown

4/10 欠佳

Robin

讚好：職員與服務
不滿：整潔度和住宿狀況
Hotel is under renovation (needed badly). I booked as it received 9.0 rating - it is dingy and I wish I hadnt stayed here. Will be out by 6 am
於 2024 年 2 月住了 1 晚
Brandon Hansen, General Manager 於 2024年2月11日的回應
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Brandon HansenGeneral ManagerHyatt Place Salt Lake City Downtown

8/10 不錯

Jessica (Jerome)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 3 晚
Brandon Hansen, General Manager 於 2024年2月6日的回應
Thanks for taking the time to leave a review. I hope your travels bring you back to Salt Lake and our hotels soon.Sincererely Brandon

8/10 不錯

Richard

商務旅客
於 2024 年 1 月住了 3 晚
Brandon Hansen, General Manager 於 2024年2月4日的回應
Thanks for taking the time to leave a review. Sorry we did not meet all your expectations.Brandon