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大學公園萬豪酒店的評價

3.5 out of 5
大學公園萬豪酒店
480 Wakara Way, Salt Lake City, UT

評價

8.6

優異

10 分評分，優異；1002 則評價中有 567 則" "
8 分評分，不錯；1002 則評價中有 226 則" "
6 分評分，一般；1002 則評價中有 119 則" "
4 分評分，欠佳；1002 則評價中有 57 則" "
2 分評分，很差；1002 則評價中有 33 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Jui Chu

家人同遊
讚好：整潔度和客房舒適度
於 2022 年 8 月住了 12 晚
Tiffany 於 2022年8月22日的回應
Thank you for your feedback. We are glad you enjoyed your stay.Tiffany PrimmRooms Controller

10/10 優異

Leilyn

親子同遊
讚好：職員與服務、設施服務和住宿狀況
Very nice clean, clean and hygienic.
於 2022 年 5 月住了 1 晚
SL 於 2022年7月28日的回應
I am so pleased you enjoyed your stay.

10/10 優異

真實旅客

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very good
於 2021 年 6 月住了 1 晚

10/10 優異

真實旅客

於 2020 年 1 月住了 2 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
服務親切，廁所感覺舊一點，床鋪舒服
於 2018 年 9 月住了 1 晚
Brandon 於 2018年9月24日的回應
We are delighted to have been your chosen hotel during your recent stay in Salt Lake City. It was truly a pleasure to serve you. Thank you for staying at the Salt Lake City Marriott University Park and we hope you choose to create more memories with us whenever your travels bring you back to Salt Lake City.

10/10 優異

MAY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 8 月住了 3 晚
Brandon 於 2018年8月17日的回應
We are delighted to have been your chosen hotel during your recent stay in Salt Lake City. It was truly a pleasure to serve you. Thank you for staying at the Salt Lake City Marriott University Park and we hope you choose to create more memories with us whenever your travels bring you back to Salt Lake City

2/10 很差

Christopher

家人同遊, 商務旅客
不滿：整潔度和職員與服務
We had to go to Salt Lake because of a family member being in the Hospital Burn Center. Because we got there late and had to go to the hospital we asked for a late check out. They told us normal check out is at noon, but they will allow us to check out at 1 PM. When we got in the room, I kept finding little pieces of trash on the floor, but we were in the hurry to get to the hospital so I forgot about it.. In the morning before 8 AM housekeeping can start at knocking on the door saying you leave. We need to clean the room. I told her we had a late checkout at one and would be leaving around 1 PM. Every hour they would knock on the door trying to get us to leave. While packing my wife found dirty clothes by the window that didn’t belong to us. There was a spot on the sheer curtains that looked like someone had used it as toilet paper. I brought the issues up with the front desk, staff and they could care less about it. It is the worst Marriott hotel I’ve ever been in my entire life. This morning, I get two welcome messages from them two days after checking out.
於 2024 年 4 月住了 1 晚

10/10 優異

Mae

讚好：整潔度、職員與服務和住宿狀況
Nice
於 2023 年 3 月住了 1 晚

10/10 優異

William

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
We have stayed numerus times during my procedures at U of U hospital and have always been treated exceptionally. We had noisy neighbors this time but nothing that could have been done on your end. Staff and facilities are top notch! thanks
於 2024 年 4 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年5月2日的回應
Dear William,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you felt our staff's service was exceptional and that enjoyed your stay! I am sorry to hear about your noisy neighbors, but I thank you for your understanding. I will be sure to pass along your kind words, and we would love to host you again should your travels bring you back to Salt Lake City!

10/10 優異

Jun

讚好：整潔度、職員與服務、設施服務和住宿狀況
All good.
於 2024 年 4 月住了 8 晚
Kai, Assistant Front Office Manager 於 2024年4月22日的回應
Dear Jun,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

4/10 欠佳

Aysegul

家人同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
It needs serious renovation, very outdated. The front desk staff are the meanest people I had ever seen in this business and $12 parking fee is insane, because this property is almost in the mountains.
於 2024 年 4 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年4月22日的回應
Dear Ayesegul,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I hope you choose to stay with us again should your travels bring you back to Salt Lake City.

10/10 優異

Joan

讚好：整潔度、職員與服務和住宿狀況
Great location,friendly staff,clean . Better eating within hotel
於 2024 年 4 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年4月22日的回應
Dear Joan,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed our location, staff, and dining during your stay! I will be sure to pass along your kind words to the appropriate team leaders, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 優異

Carolyn Jo

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We were there for a surgery at U of U. It was a convenient location with helpful staff, good food on sight, and very comfortable. Would stay there again, even if there's no medical reason!!!
於 2024 年 4 月住了 2 晚
Kai, Assistant Front Office Manager 於 2024年4月10日的回應
Dear Carolyn Jo,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that your stay was comfortable and that you enjoyed our location, staff, and food. I will be sure to pass along your kind words to the appropriate department leaders, and we would love to host you again should your travels bring you back to Salt Lake City!

6/10 一般

Adam

於 2024 年 3 月住了 2 晚
Kai, Assistant Front Office Manager 於 2024年4月5日的回應
Dear Adam,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. Providing the highest level of hospitality is our number one priority, and I am sorry to hear that it seems your experience was substandard. I hope you choose to stay with us again should your travels bring you back to Salt Lake City so that we may provide you with a wonderful stay.

10/10 優異

Carl

伴侶同遊
讚好：整潔度和職員與服務
It was ok.
於 2024 年 4 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年4月10日的回應
Dear Carl,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 優異

Gary

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年4月2日的回應
Dear Gary,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Enjoyed immensely
於 2024 年 3 月住了 4 晚
Kai, Assistant Front Office Manager 於 2024年3月27日的回應
Dear James,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

4/10 欠佳

Phil

讚好：整潔度和住宿狀況
不滿：職員與服務
於 2024 年 3 月住了 3 晚
Kai, Assistant Front Office Manager 於 2024年3月29日的回應
Dear Phil,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. Providing the highest level of hospitality is our number one priority, and I am sorry to see that it seems your experience was substandard. I hope you choose to stay with us again should your travels bring you back to Salt Lake City so that we may provide you with a wonderful stay.

6/10 一般

Craig (Moorhead)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location for University Events..I was in town to see a show my son was performing in at the U. Room was clean and comfortable. No complaints…would definitely stay there again. My only complaint was having to pay an outside vendor for parking. Very tacky in my view. Either add the parking to the price of the room..or better yet comp it.
於 2024 年 3 月住了 2 晚
Kai, Assistant Front Office Manager 於 2024年3月27日的回應
Dear Craig,Thank you for taking the valuable time out of your day to leave us feedback on your stay. I am delighted to hear that you enjoyed your stay overall and that your room was comfortable.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations with our parking set-up. I will pass along your feedback about the method of payment for parking to the appropriate members of our hotel leadership team. I hope you choose to stay with us again, as we would love to host you should your travels bring you back to Salt Lake City.

8/10 不錯

Fils

讚好：職員與服務和住宿狀況
不滿：整潔度
Good
於 2024 年 3 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年3月17日的回應
Dear Fils,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

6/10 一般

RAUL

親子同遊
不滿：整潔度
was dirty bathroom, hotel try to charge for parking, when we make the reservation, nothing about this charge was mentioned.
於 2024 年 3 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年3月15日的回應
Dear Raul,Thank you for taking the valuable time out of your day to provide us with feedback on your stay. Providing the highest level of hospitality is our number one priority, and I sincerely apologize that we failed to meet your expectations. I will pass along your feedback about the bathroom in your room to our Housekeeping leadership team so that they may take appropriate action. I am sorry that our parking fees came as a surprise to you. Our additional charges for parking a car are posted in our Property Amenities. I hope that you will consider staying with us the next time you return to Salt Lake City so that we may have the opportunity to provide you with an excellent stay.

10/10 優異

Ranae

伴侶同遊, 商務旅客
讚好：整潔度和住宿狀況
Very great view of the valley from our room
於 2024 年 3 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年3月12日的回應
Dear Ranae,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed the view from your room and your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 優異

Krithika

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay!
於 2024 年 2 月住了 2 晚
Kai, Assistant Front Office Manager 於 2024年2月22日的回應
Dear Krithika,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

8/10 不錯

Mark (Irvine)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Coffee maker is in the closet. My room rate did not include parking so I used their QR code to pay $12 per 24 hours. Free Wi-Fi 13 Mbps. The hotel moved me to a quieter room away from a large, cheerful, and noisy school group. The hotel bar was OK. Consider offering at least one mocktail in the hotel restaurant. The fridge was set too cold and froze my leftover food. Suggest recycling bins in the lobby or on each floor. And cashless tipping.
於 2024 年 2 月住了 2 晚
Kai, Assistant Front Office Manager 於 2024年2月21日的回應
Dear Mark,Thank you for taking the valuable time out of your day to provide us with detailed feedback on your stay with us. I am sorry to hear of your experience with the in-room mini fridge freezing your food, and I will ensure the appropriate members of our Hotel Leadership Team are aware of the issue you experienced as well as your suggestions. Thank you once again for providing us with this opportunity to better our guest experience, and we would be delighted to host you should you chose to stay with us again.

8/10 不錯

Aelyn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice stay while visiting my Ute and watching the Women's Basketball game. Staff very friendly and kind. Room was clean and welcoming. Nice to have a breakfast option with the onsite restaurant or Starbucks right in the lobby.
於 2024 年 2 月住了 2 晚
Kai, Front Desk Supervisor 於 2024年2月16日的回應
Dear Aelyn,Thank you for taking the valuable time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay with us, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 優異

Patricia

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice property. Small room but adequate for our needs. Nice gym
於 2024 年 2 月住了 1 晚
Kai, Front Desk Supervisor 於 2024年2月7日的回應
Dear Patricia,Thank you for taking the valuable time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay with us, and we hope to see you next time your travels bring you to Salt Lake City.

6/10 一般

Thomas

商務旅客
讚好：整潔度和住宿狀況
不滿：職員與服務
Check wait was annoying given I got 3 emails wanting to up charge me $50 for early checking. Then had me wait until 3 to check, started tapping on my door at 8:30 in the morning when check out is 11. So basically they want your stay to be less than 8 hours for their convenience not yours!
於 2024 年 2 月住了 1 晚
Kai, Front Desk Supervisor 於 2024年2月7日的回應
Dear Thomas, Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I sincerely apologize for the inconvenience caused to you by those promo emails, and I have informed our Housekeeping Team leadership of the interruption to your stay before your designated check-out time so that they can use it as a teachable moment to ensure no-one else encounters this issue.

8/10 不錯

Kimberly

於 2024 年 1 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年3月25日的回應
Dear Kimberly,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 優異

Carmen

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was a great stay but wish they had a microwave
於 2024 年 1 月住了 2 晚
Kai, Front Desk Supervisor 於 2024年2月7日的回應
Dear Carmen,Thank you for taking the valuable time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay, and I will pass your feedback regarding microwaves along to our upper management. Hopefully we will be able to add them to our list of in-room amenities after our upcoming room renovations are completed!

10/10 優異

Byoung-gyu

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 9 晚
Kai, Front Desk Supervisor 於 2024年2月7日的回應
Dear Byong-gyu,Thank you for taking the valuable time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay with us, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 優異

Matthew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place
於 2024 年 1 月住了 1 晚
Kai, Front Desk Supervisor 於 2024年2月7日的回應
Dear Matthew,Thank you for taking the valuable time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay with us, and we hope to host you again should your travels bring you back to Salt Lake City.

2/10 很差

Elizabeth

伴侶同遊, 商務旅客
不滿：整潔度和住宿狀況
Room was dirty. Blood on the sheets an very small room. King size bed an no room.
於 2024 年 1 月住了 1 晚
SL 於 2024年2月7日的回應
Thank you for letting me know this. We use an outside vendor - I will be contacting them.

10/10 優異

Dena

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
sl 於 2024年2月7日的回應
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

10/10 優異

Jerry

於 2024 年 1 月住了 1 晚
sl 於 2024年2月7日的回應
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

10/10 優異

Gwynn

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent experience
The area was quiet well taken cate if. The entire time was during a huge sniw storm and the staff did an excellent job of keeping area clear of ice
於 2024 年 1 月住了 2 晚
SL 於 2024年2月7日的回應
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

10/10 優異

Monica (Edmonds)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
SL 於 2024年2月7日的回應
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

10/10 優異

Kristin

家人同遊
讚好：整潔度、職員與服務和設施服務
Great location near the university. Close to 215 to get to ski areas Close to downtown for dining options
於 2024 年 1 月住了 2 晚
SL 於 2024年2月7日的回應
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

8/10 不錯

Cindy

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Staff was very responsive and with professionalism always. Room was clean upon arrival. The gym was very clean as well. I had no complaints with this hotel. very happy and will return again to this hotel.
於 2024 年 1 月住了 4 晚
SL 於 2024年2月7日的回應
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

10/10 優異

Jerad

於 2024 年 1 月住了 3 晚
Kai, Front Desk Supervisor 於 2024年2月7日的回應
Dear Jerad,Thank you for taking the time out of your day to leave us a review. We are delighted to hear that you enjoyed your stay with us, and we hope to see you again the next time your travels bring you to Salt Lake City!

10/10 優異

Jonathan

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
SL 於 2024年2月7日的回應
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

8/10 不錯

Christy

於 2024 年 1 月住了 1 晚
SL 於 2024年2月7日的回應
Glad to hear you enjoyed your stay. We hope you stay with us again in the near future.

6/10 一般

Margie

家人同遊, 商務旅客
讚好：職員與服務
於 2024 年 1 月住了 2 晚
Kai, Assistant Front Office Manager 於 2024年2月21日的回應
Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am sorry to see that it seems your experience was substandard, and I hope that we can provide you with a better stay experience should you choose to visit us again.

6/10 一般

stacey

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
於 2024 年 1 月住了 3 晚
Kai, Assistant Front Office Manager 於 2024年2月21日的回應
Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am sorry to see that it seems your experience was substandard, and I hope that we can provide you with a better stay experience should you choose to visit us again.

10/10 優異

Nan

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Excellent staff across the board, from front desk to restaurant servers.
於 2023 年 12 月住了 7 晚
Kai, Assistant Front Office Manager 於 2024年2月21日的回應
Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. We are delighted to hear that you enjoyed your stay, and we would love to host you should your travels bring you back to Salt Lake City.

10/10 優異

Richard

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great
Very safe place to take your family. The beds were very comfortable.
於 2024 年 1 月住了 2 晚
Kai, Assistant Front Office Manager 於 2024年2月21日的回應
Dear Richard,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. We are delighted to hear that you enjoyed your stay, and we would love to host you should your travels bring you back to Salt Lake City.

10/10 優異

Abigail

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
We felt very safe and comfortable while staying here which is key to recovery from medical procedures. We will be staying here again in the future!
於 2024 年 1 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年2月21日的回應
Dear Abigail,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I'm delighted to hear that you felt safe and comfortable with us during your stay, and we would love to host you should your travels bring you back to Salt Lake City.

10/10 優異

Christopher

讚好：設施服務
於 2024 年 1 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年2月21日的回應
Dear Christopher,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. We are delighted to hear that you enjoyed your stay, and we would love to host you should your travels bring you back to Salt Lake City.

10/10 優異

Mauricio

讚好：整潔度、職員與服務、設施服務和住宿狀況
Kai at the reception was great and memo at maintenance was so much help for us. Great service overall
於 2023 年 12 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年2月21日的回應
Dear Mauricio,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that we were able to provide you with great staff service and an enjoyable stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 優異

Kirstee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Kai, Assistant Front Office Manager 於 2024年2月21日的回應
Dear Kirstee,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.

10/10 優異

Kirstee

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚
Kai, Assistant Front Office Manager 於 2024年2月21日的回應
Dear Kirstee,Thank you for taking the valuable time out of your day to provide us with feedback on your stay with us. I am delighted to hear that you enjoyed your stay, and we would love to host you again should your travels bring you back to Salt Lake City.