"AMAZING staff. So incredibly warm and hospitable. 10/5 stars. I had a couple minor issues that were somewhat annoying. When I checked in I let staff know my room was missing a hairdryer and remote, and this was not replaced. Later than night I encountered a swarm of snails that had entered my unit. Of course not something hotel can control - it's the tropics. I asked to be moved to another room which was immediately accommodated. However upon arriving to the room I noticed there was no deadbolt. As a woman solo, I would have liked one. Also they said there would be a dryer in that room - also not in there. All in all minor issues, overall a great stay - wonderful staff, BEST massage, gorgeous property."
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