We booked this property for the indoor pool. Our reservation was for 4 people. The pool was ICE cold. The room was only stocked with 2 towels. When I stopped by the front desk to ask for additional towels I was told that they had no extra towels because they had issues with guest not bringing them back. Then I said we booked the king suite with a pullout sofa for 4 first and they only provide 2 towels and no blanket or sheets for the couch, she said what the king suite only come with 2 towels.
An hour after checkout I noticed they charged my card for a night in the room and an incidental charge. I payed through Expedia ahead of time and had to call to have them fix it.
We will never book here again.
Phylisha
於 2024 年 9 月住了 1 晚
10/10 優異
Sarah
家人同遊
2024年8月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
Sarah
於 2024 年 8 月住了 1 晚
10/10 優異
Deborah
2024年8月17日
讚好:整潔度、職員與服務和住宿狀況
Friendly staff and nice breakfast!
Deborah
於 2024 年 8 月住了 1 晚
8/10 不錯
Michael
2024年8月15日
讚好:整潔度、職員與服務和住宿狀況
Michael
於 2024 年 8 月住了 1 晚
6/10 一般
Dixie (Arlington)
2024年8月14日
讚好:整潔度和職員與服務
Dixie
於 2024 年 8 月住了 2 晚
6/10 一般
Angela
伴侶同遊
2024年8月1日
不滿:職員與服務
The front desk employee was not very welcoming. The toilet seat was barely attached. I called requesting maintenance and was told they didn’t have any on duty. The sheets did not fit the bed. The corners popped off the bed. The breakfast was very limited. When we returned to the hotel after dinner the lobby was full of customers waiting on their rooms.
Angela
於 2024 年 7 月住了 1 晚
10/10 優異
James (Charlotte)
2024年7月14日
James
於 2024 年 7 月住了 2 晚
8/10 不錯
Pamela
2024年7月12日
Pamela
於 2024 年 7 月住了 1 晚
6/10 一般
carlos
2024年7月2日
carlos
於 2024 年 6 月住了 1 晚
10/10 優異
Michael
2024年6月29日
Michael
於 2024 年 6 月住了 3 晚
6/10 一般
Mayra
家人同遊
2024年6月29日
讚好:職員與服務
不滿:整潔度
Bathroom towels were damp. Bathroom smelled like a dirty mop.
Mayra
於 2024 年 6 月住了 1 晚
6/10 一般
Mario
家人同遊, 商務旅客
2024年6月27日
不滿:職員與服務
We couldn’t check in until 2hrs. Later due to limited personnel, yet we were asked to check out on time. I feel that some sort of discount should be allowed as incapacity to check in caused additional expenses.
Mario
於 2024 年 6 月住了 1 晚
10/10 優異
John
2024年6月25日
讚好:整潔度、職員與服務和住宿狀況
@
John
於 2024 年 6 月住了 1 晚
10/10 優異
Bonnie
商務旅客
2024年6月16日
讚好:住宿狀況
It’s a little dated, but it’s clean and the staff is great
Bonnie
於 2024 年 6 月住了 1 晚
10/10 優異
Tambra
2024年6月15日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Tambra
於 2024 年 6 月住了 2 晚
8/10 不錯
Amanda
家人同遊
2024年6月12日
讚好:整潔度、職員與服務和客房舒適度
Amanda
於 2024 年 6 月住了 1 晚
10/10 優異
Alejandro
家人同遊, 親子同遊, 伴侶同遊
2024年6月2日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Miy limpio me gusto cerca de restaurantes y el lago
Alejandro
於 2024 年 6 月住了 1 晚
8/10 不錯
Michele
家人同遊, 親子同遊
2024年5月28日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was friendly, the breakfast above average. The pool was clean and towels were supplied at the site for use.
I was very disappointed that cheap tickets got some details incorrect. We had a party of 9, which cheap tickets assured us would fit into two room (5 in one and 4 in the other.). When we got to our rooms, there were two queen beds per room. Because they were double occupancy, they were not allowed to give us a cot because of a fire hazard. We had to squeeze three girls (13, 11 and 9) into one bed. Not acceptable.
This is the second time Cheaptickets has made a mistake on their end which has dampened our hotel experience. I expect that they will do something to fix it or we will not be using their services in the future.
Michele
於 2024 年 5 月住了 1 晚
10/10 優異
Janie
2024年5月18日
讚好:設施服務
Very clean and friendly staff great breakfast
Janie
於 2024 年 5 月住了 1 晚
10/10 優異
Michael
2024年5月8日
Michael
於 2024 年 5 月住了 1 晚
10/10 優異
Renee
商務旅客
2024年5月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
San Angelo Great Location
The hotel has an excellent location, and the staff at the desk and the way breakfast was prepared were terrific. They love their guests, it was evident. The hotel was clean and comfortable, and I felt very safe there. Excellent work by all on the team.
Renee
於 2024 年 5 月住了 1 晚
6/10 一般
Chelsea
家人同遊, 親子同遊
2024年5月5日
不滿:職員與服務
Lady at front desk took exception to being asked for our rooms to be assigned next to each other. Took the deepest sigh before answering whether it was possible to assign the rooms next to each other. Afterwards, she was fine but that was not a great first reaction.
Chelsea
於 2024 年 5 月住了 1 晚
10/10 優異
Abigail (Snyder)
家人同遊, 寵物同遊
2024年4月23日
讚好:整潔度、職員與服務和設施服務
The property is currently being renovated, it is noted upon check in. Though through the renovations, everything has been wonderful and everything we need for the night.