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貝斯特韋斯特普拉斯拉克蘭套房酒店的評價

2.5 out of 5
貝斯特韋斯特普拉斯拉克蘭套房酒店
3635 Crooked Trail, San Antonio, TX

評價

8.6

優異

10 分評分，優異；1007 則評價中有 579 則" "
8 分評分，不錯；1007 則評價中有 260 則" "
6 分評分，一般；1007 則評價中有 91 則" "
4 分評分，欠佳；1007 則評價中有 44 則" "
2 分評分，很差；1007 則評價中有 33 則" "

8.8/10 

整潔度

9.2/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Jose

家人同遊
讚好：整潔度、職員與服務和設施服務
I stayed one night. The hotel was ok. It’s pretty old but it’s maintained the best it can be. Some of the trash cans outside were over flowing with beer bottles.
於 2024 年 5 月住了 1 晚

10/10 優異

Karen

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, close to AFB.
於 2024 年 4 月住了 2 晚

10/10 優異

Brant

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

8/10 不錯

Deborah

家人同遊
Na
於 2024 年 4 月住了 1 晚

6/10 一般

John

於 2024 年 4 月住了 3 晚

10/10 優異

Christine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This property exceeded my expectations. Very reasonably priced, outstanding breakfast that was included, comfy beds, and wonderful, hot tub, and swimming pool indoors.
於 2024 年 4 月住了 2 晚

8/10 不錯

Imeldina

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚

8/10 不錯

Sheena

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
Bathroom is dated and needs a face-lift. Howver room was clean and soace, bed very comfy.
於 2024 年 4 月住了 2 晚

8/10 不錯

Roderick

伴侶同遊
讚好：整潔度和職員與服務
不滿：設施服務
Good value but no amenities nearby. Nice staff Decent breakfast. Bedding could definitely use an upgrade. Sheets and pillows were substandard.
於 2024 年 4 月住了 7 晚

8/10 不錯

Grace

於 2024 年 4 月住了 3 晚

10/10 優異

Eliana

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Loved the indoor pool and the lounge area.
於 2024 年 4 月住了 2 晚

10/10 優異

Giselle

讚好：整潔度、職員與服務和住宿狀況
Very clean and comfortable
於 2024 年 4 月住了 5 晚

10/10 優異

Rebecca

讚好：整潔度、職員與服務、設施服務和住宿狀況
Upon arriving I was greeted by the most wonderful and friendly lady! My room was perfect and housekeeping was so good to me! I was in town, alone, to visit my son while he is in tech school at Lackland. I never felt afraid or unsafe coming and/or going from the hotel. I will stay here again!! Thank you for everything! Becca
於 2024 年 3 月住了 3 晚

10/10 優異

Robert

讚好：整潔度
於 2024 年 4 月住了 4 晚

10/10 優異

Babor

家人同遊, 親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent service. We were very close to Lackland Airforce Base!!
於 2024 年 4 月住了 2 晚

10/10 優異

Knut (Ober Olm)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Modern clean and quiet place despite being close to highway.
於 2024 年 4 月住了 2 晚

8/10 不錯

Christine

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

8/10 不錯

John

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Proximity to Lackland AFB. Great breakfast and friendly, helpful staff
於 2024 年 4 月住了 3 晚

8/10 不錯

Roger

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable. The curtains weren’t dark and the room was too lit up when trying to sleep. A/C worked excellent but sounded like a fan blade was bent and hitting the shroud. Very noisy. The staff was polite and even though there was a “security” officer my truck got a white shoe polish dot on the back windshield on the driver side. My wife was scared to death all weekend we had been targeted by criminal activity
於 2024 年 3 月住了 2 晚

6/10 一般

Sheralyn

家人同遊
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
The staff was extremely helpful and knowledgeable of the area. The down part was the establishment itself. The rooms were dirty looking with the bathrooms not wiped down or the rooms vacuumed and the bed frames were stained and dirty. The original room we were assigned to had a toilet that leaked all over the bathroom floor while we were gone, there were at least 2 outlets that were not connected to the wall and still live and some of the lamps didn't work, which made the room a bit dark. The staff switched us to another room and the outlets in that room were just as bad, but little more cleaner. Overall, if the colors of the rooms need to be changed to a lighter, brighter color and it would help a lot to make the room more brighter and cleaner feeling. The electrical outlets need to be maintained by attaching them to the walls and have working lamps/lighting. Completely disappointed on the upkeep of the hotel.
於 2024 年 3 月住了 4 晚

6/10 一般

Clyde Lamar

伴侶同遊
讚好：職員與服務和設施服務
I choose Best Western so I could attend my Daughter Graduation. But that plan changed and we only stayed one night there and got a room on the River Walk. The staff was excellent just the location was to far from everything.
於 2024 年 3 月住了 4 晚

10/10 優異

Sandra

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was nice hotel, it was quite, clean, and good service..
於 2024 年 3 月住了 4 晚

2/10 很差

David

多人同遊
I made a reservation in early February for late March. Realized I had made a mistake and booked wrong month. Expedia would not let me cancel and kept my payment. This was a day after I made mistake, a month before the reservation. Got the run around and feel like they stole from me. Never again will I use Expedia.
於 2024 年 3 月住了 1 晚

10/10 優異

michelle (lincoln)

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Staff were friendly and accommodating. Perfect location to attend BMT graduation at Lackland AFB. Amazing breakfast and nice lobby/area to gather and eat for our large extended family. Will definitely stay here again if ever in the area.
於 2024 年 3 月住了 3 晚

10/10 優異

Delia (Spring)

讚好：整潔度、職員與服務和住宿狀況
Loved hotel and staff Rooms very comfortable n clean Just getting to and out dur to streets were inconvenient Otherwise nice stay
於 2024 年 1 月住了 2 晚

6/10 一般

Olaoluwatomi

伴侶同遊
讚好：設施服務
不滿：職員與服務和住宿狀況
The A/C in the room didn't work, called staff who never showed up. Breakfast too is very limited compared to other hotels I have stayed and I won't really call it buffet style.
於 2024 年 3 月住了 2 晚

10/10 優異

Frank

讚好：職員與服務和住宿狀況
Staff was great
於 2024 年 3 月住了 4 晚

10/10 優異

Luz

於 2024 年 3 月住了 1 晚

8/10 不錯

Sandra

We enjoy our stay on this property. The hotel itself was quite nice. The room and bathroom were a bit dusty for my liking, but everything else was good. The breakfast and available drinks for breakfast were great!
於 2024 年 3 月住了 3 晚

8/10 不錯

Roberto

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚

8/10 不錯

Suzan

伴侶同遊
讚好：整潔度和職員與服務
This was our 3-4 time staying here. The bar is never opened on time or at all. The outside seating was not welcoming the chairs were propped up against the table. The shrubs in the front were dry and an eye sore. The mattress is old and has ruts.
於 2024 年 3 月住了 1 晚

10/10 優異

Michele

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice hotel. Room was clean. The shower could use some tile work!
於 2024 年 3 月住了 2 晚

10/10 優異

Estefania

家人同遊, 親子同遊
讚好：整潔度、設施服務和住宿狀況
The breakfast was so good!
於 2024 年 3 月住了 2 晚

2/10 很差

Yvette

家人同遊, 多人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Could not get extra blankets. The room smelled like mold. Location was good m. Close to the Air Force base.
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月12日的回應
Dear Guest,Thank you for taking the time to review our property. I do apologize for the inconvenience. Unfortunately, our property does not have an infinite supply of blankets. We give out until they are gone. We try our hardest to give our guests what they need but sometimes we fall short. We hope this doesn't put off any future returns to our property. We hope to see you and your family again.

10/10 優異

Daniel Lee

讚好：整潔度、職員與服務和住宿狀況
Breakfast was amazing along with the helpful and friendly staff
於 2024 年 3 月住了 4 晚

10/10 優異

Sheila (Hempstead)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice
於 2024 年 2 月住了 3 晚

10/10 優異

NILDA IVETTE

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Muy limpio y el personal muy atentos fui a la graduación de mi hijo en lackland y está bastante cerca.Lo recomiendo.
於 2024 年 2 月住了 2 晚

6/10 一般

Erika

於 2024 年 2 月住了 5 晚

10/10 優異

Daniel

家人同遊
讚好：整潔度和職員與服務
Two points. Noisy air conditioner, Bath towels weared out. Felt like car wash rags. Positive. Very friendly and supportive staff.
於 2024 年 2 月住了 1 晚

8/10 不錯

Lisa

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Our room was clean and the beds were comfortable which matters a great deal to us. The continental breakfast was very good and the staff was very friendly and accommodating.

10/10 優異

GILBERTO L (Cidra)

家人同遊
讚好：設施服務
Thanks for your great work and service !!
於 2024 年 2 月住了 8 晚

10/10 優異

Rachael

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was friendly and helpful. Rooms were nice, tidy, and quite and the pool and hot tub were well maintained.
於 2024 年 2 月住了 1 晚

10/10 優異

Dafne

於 2024 年 2 月住了 4 晚

10/10 優異

Marshall

伴侶同遊
讚好：整潔度和職員與服務
They were very nice updated us to a mini suite because we were going to be there for 27 days
於 2024 年 2 月住了 17 晚

10/10 優異

Darrell

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The outside of the hotel appeared dated but the inside was nice and clean, the staff was really nice and professional.
於 2024 年 2 月住了 1 晚

10/10 優異

Carlos

讚好：整潔度、職員與服務、設施服務和住宿狀況
The breakfast was hot and great. Best of any hotel in the area
於 2024 年 2 月住了 1 晚

10/10 優異

Seanda

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
The staff is a plus! This is a very nice place to stay! Comfortable beds and rooms are gorgeous!
於 2024 年 2 月住了 1 晚

10/10 優異

Augustine

讚好：整潔度、職員與服務和住宿狀況
A lot trash thrown in vacant lots around hotel. But over all the hotel was great.
於 2024 年 2 月住了 1 晚

10/10 優異

Peggy S

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Front desk staff were great. Cleaning was exceptional and I never had to ask for clean towels.
於 2024 年 2 月住了 3 晚

2/10 很差

Shannon

家人同遊, 親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
I had to be moved to 3 different rooms because the air conditioning didn’t work in the first one that I was in. Then around 10pm the Air Conditioning in the second room stopped working so I had to wake my child up and move all of our stuff again to a different room.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月9日的回應
Dear Guest,Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Lackland. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. Please don’t let your previous stay leave you with a bad impression of us and let us make it up to you.