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聖安東尼奧萬怡酒店及醫療中心的評價

3 out of 5
聖安東尼奧萬怡酒店及醫療中心
8585 Marriott Dr, San Antonio, TX

評價

8.6

優異

10 分評分，優異；1000 則評價中有 547 則" "
8 分評分，不錯；1000 則評價中有 258 則" "
6 分評分，一般；1000 則評價中有 106 則" "
4 分評分，欠佳；1000 則評價中有 47 則" "
2 分評分，很差；1000 則評價中有 42 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Marivic

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice location
於 2024 年 5 月住了 1 晚

10/10 優異

Eduardo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Spacious and clean room, comfortable bed and pillows, nice breakfast and good coffee, friendly staff. Preferred place to stay when visiting our college kids in SA
於 2024 年 5 月住了 2 晚

4/10 欠佳

Mario

伴侶同遊
讚好：住宿狀況
不滿：整潔度和設施服務
Support matress was dirty, there was hair in the toilet when we came. Everything is overpriced.
於 2024 年 5 月住了 2 晚

8/10 不錯

Robert G.

讚好：整潔度、職員與服務和住宿狀況
Had several nice stays here.
於 2024 年 5 月住了 1 晚

6/10 一般

Monica

家人同遊, 親子同遊
讚好：設施服務和住宿狀況
No daily cleaning , had to ask twice for toilet paper
於 2024 年 5 月住了 3 晚
Sergio D. 於 2024年5月5日的回應
Monica thank you for taking the time to review your stay with us and letting us know where we need improvement. I have used your feed back as a positive training opportunity and we hope you will be back again!

2/10 很差

Shawn

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
We had roaches in our room the second night had to be moved to new room, the new room had sewage back up in the toilet, smelled the whole room up. last night we had to listen to screaming kids in the pool till 11pm. the staff was excellent though.
於 2024 年 4 月住了 4 晚
Sergio D. 於 2024年5月5日的回應
Shawn thank you for your kind words regarding the staff. I am happy they were able to make a difference during your otherwise challenging stay. We hope you will give us another chance to make it right!

10/10 優異

Armand

家人同遊
讚好：整潔度、設施服務和住宿狀況
Excellent customer service!
於 2023 年 3 月住了 2 晚
Sergio D. 於 2024年5月5日的回應
Thank you Armand we thank you for your review and for choosing Courtyard!

2/10 很差

Pranav

家人同遊
不滿：職員與服務、設施服務和住宿狀況
Worst experience worst staff specially at the front desk
於 2024 年 4 月住了 1 晚
Robert Garza 於 2024年4月26日的回應
Dear Pranav,Thank you for taking the time to let us know about your experience while staying with us. We know your time is valuable and appreciate the feedback.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team and used it as a positive training experience.I hope you choose to stay with us again when your travels bring you back to the area so that we can make it right.Sincerely,Robert GarzaOperations ManagerCourtyard San Antonio Medical Center

10/10 優異

Christopher

讚好：整潔度、職員與服務和住宿狀況
Always a great stay with great customer service and very clean. The exterior will need a new coat of paint. The bed was very comfortable.
於 2024 年 4 月住了 1 晚

10/10 優異

Ester

讚好：整潔度、職員與服務和住宿狀況
Nice place to stay
於 2024 年 4 月住了 2 晚
Sergio D. 於 2024年5月5日的回應
Thank you so much for staying with us Ester!

10/10 優異

Jennifer (LOGAN TOWNSHIP)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The room in this hotel is really extra extraordinarily nice balcony and super comfortable bed
於 2024 年 4 月住了 1 晚
Sergio D. 於 2024年5月5日的回應
Jennifer than you for your kind review! We look forward to serving you again.

10/10 優異

Elsa

於 2024 年 4 月住了 1 晚

10/10 優異

Cesar (Laredo)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2024 年 3 月住了 1 晚
Sergio D. 於 2024年5月5日的回應
Cesar thank you for the great review! We thank you for your business and the 5 out of five.

10/10 優異

Meroujan

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Sergio D. 於 2024年4月17日的回應
Meroujan thank you so much for your review. We hope you return soon.

4/10 欠佳

jorge

伴侶同遊
讚好：整潔度和住宿狀況
It was overpriced, i stayed 4 nights and they made my room just once!!!
於 2024 年 4 月住了 4 晚

10/10 優異

alonso

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
That's Ok
於 2024 年 4 月住了 2 晚

10/10 優異

Elizabeth

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet, quaint and convenient for what we needed this weekend. Nice clean rooms and overall grounds.
於 2024 年 4 月住了 2 晚

8/10 不錯

Daniela

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚

10/10 優異

Leticia Geraldine Martínez

商務旅客
讚好：整潔度和住宿狀況
i can hear the next room, one day i woke up thinking that it was somebody with me, but he was on the next room
於 2024 年 3 月住了 3 晚

10/10 優異

mario

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very Clean Room Quiet and easy access to everything and anywhere needing to go. Excellent Visit
於 2024 年 3 月住了 2 晚
Sergio. D 於 2024年4月1日的回應
Thank you for staying with us Mario!

10/10 優異

Jonathan

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Will come back again!
於 2024 年 3 月住了 2 晚

6/10 一般

Patricia

親子同遊
讚好：職員與服務
不滿：設施服務
Didnt like room didnt have what it had on ad it had sofa bed and not in room. staff were kinda rude when getting breakfest so disorganized...breakfast should be included for price amount
於 2024 年 3 月住了 1 晚

4/10 欠佳

April

家人同遊
不滿：職員與服務和設施服務
I rarely write reviews, but I thought I would write one to help people. The front desk lady was aloof. I struggled getting my cart with bags in and that was obvious, I loaded up the cart with my belongings & struggled getting it to my room. I was assigned a room extremely far away from the front, and on the 3rd floor. I passed the front desk lady and two other staff, a male and female, who saw that I was struggling and never asked to help me. After getting to my room, I realize there were no towels in the room so called to get them delivered. Took them about 30 minutes to bring them. After that I realized I only had half a roll of toilet paper in the room so called back for more toilet paper, they brought up one roll even though I had booked 2 nights so eventually had to ask for more. The door to the handicap accessible side with the ramp was so heavy I could barely open it. There was no button to automatically open it. I knew check out was noon so I packed up my stuff so I could sleep as long as possible to rest & rejuvenate, but the housekeeping staff ruined that for me. At 10:15 in the morning they knocked & then immediately came into my room, then a few minutes later they tried to come in again slamming door. I do not recommend.
於 2024 年 3 月住了 2 晚

6/10 一般

Reyna

家人同遊
讚好：整潔度和設施服務
The staff was nice and easy to work with. We arrived an hour after check in and the room was not ready. We had to go find something to do with all our luggage still with us. The coffee in the room were the wrong pods and did not work with the coffee machine.
於 2024 年 3 月住了 2 晚

10/10 優異

Lan

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
After Expedia let us down with our original hotel booking, we ended up with last minute reservation at Courtyard. clean room, convenient location to our tourist destinations- six flags, downtown, etc. plenty of local places to eat and shop
於 2024 年 3 月住了 6 晚

8/10 不錯

Italia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
East stay
於 2024 年 3 月住了 1 晚

8/10 不錯

Jacquelyn

讚好：整潔度、職員與服務和住宿狀況
It was one of the closest hotels to my sister, who I was visiting. The room was perfect and the bed was very comfortable. I did not eat there. The problem that I had was the very dirty air vent in the ceiling which was outside my room at the end of the hall. The forced air flipped my “Do Not Disturb” card as soon as I put it out on the doorknob! It made lots of noise. At first I actually called the front desk because I thought someone was going to break into my room.
於 2024 年 3 月住了 5 晚

8/10 不錯

James

讚好：整潔度、職員與服務、設施服務和住宿狀況
The stair way doors were incredibly LOUD an it was hard to get any sleep with closing like a jail cell clang every 15 minutes. you could hear people talking in the hallway as if they were in the room.
於 2024 年 3 月住了 1 晚

8/10 不錯

marco

讚好：整潔度、職員與服務和住宿狀況
All good
於 2024 年 3 月住了 1 晚

8/10 不錯

Bonnie

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
It was clean and comfortable
於 2024 年 3 月住了 2 晚

4/10 欠佳

Erin

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 14 晚

2/10 很差

Bonifacio

商務旅客
Unhelpful
於 2024 年 3 月住了 1 晚

10/10 優異

angelita g

讚好：整潔度、職員與服務和住宿狀況
Friendly clean
於 2024 年 3 月住了 1 晚

10/10 優異

Vincent

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was great
於 2024 年 2 月住了 1 晚

10/10 優異

Sunny

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
The property was clean and smelled clean but the outside areas are unattractive. When i pulled in there was a demolished building and i thought i was robbed however, if you drive in further you see the property! The staff is nice and helpful. My room was clean and bug free. I would recommend this to anyone who is not bougie and is ok with ok. I would return if i needed to.
於 2024 年 2 月住了 2 晚

10/10 優異

Joyce

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Liked the beds & clean room.
於 2024 年 2 月住了 1 晚

6/10 一般

Michel

於 2024 年 2 月住了 1 晚

8/10 不錯

Christopher

讚好：整潔度和職員與服務
於 2024 年 2 月住了 2 晚

10/10 優異

Adrian

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Sergio D. 於 2024年2月18日的回應
Adrian thank you for your kind words! I will share your review with the team.

8/10 不錯

Carlos

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Sergio D. 於 2024年2月18日的回應
Thank you for reviewing us Carlos.

8/10 不錯

Luis

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very welcoming and clean.
於 2024 年 2 月住了 1 晚
Sergio D. 於 2024年2月18日的回應
Thank you for your honest and kind review Luis. We hope you return soon!

10/10 優異

Rogelio

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Quiet off the main road
於 2024 年 2 月住了 1 晚
Sergio D. 於 2024年2月8日的回應
Rogelio thank you for your kind review!

8/10 不錯

Richard (Harlingen)

讚好：職員與服務
於 2024 年 1 月住了 1 晚
Sergio D. 於 2024年1月31日的回應
Richard thank you for taking the time to respond to post this kind review!

10/10 優異

Hayward Gino

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very close to the place I needed to be
於 2024 年 1 月住了 2 晚
Sergio D. 於 2024年1月31日的回應
Thank you fot the kind review Gino!

10/10 優異

Jennifer Q.

讚好：整潔度、職員與服務和住宿狀況
Friendly staff and comfortable stay
於 2024 年 1 月住了 1 晚
Sergio D. 於 2024年1月31日的回應
Jennifer we are delighted to see you had a great stay with us. Thank you for choosing Courtyard.

10/10 優異

Rebecca

讚好：住宿狀況
We were in town the night before an early surgery the next morning.
於 2024 年 1 月住了 1 晚
Sergio D. 於 2024年1月31日的回應
Rebecca we are happy you shared this review!

10/10 優異

Liz

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Sergio D. 於 2024年1月22日的回應
Thank you for your kind review! We are always at your service.

2/10 很差

Gerald

於 2024 年 1 月住了 1 晚
Sergio D. 於 2024年2月18日的回應
Gerald I am sorry your stay was not the best one. I hope we serve you better next time.

6/10 一般

Chesney

商務旅客
讚好：職員與服務
不滿：客房舒適度
Great friendly staff. Incredibly uncomfortable bed.
於 2024 年 1 月住了 2 晚
Robert 於 2024年1月23日的回應
Dear Chesney,Thank you for taking the time to let us know about your experience while staying with us. We know your time is valuable and appreciate the feedback.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping and management leadership team and used it as a positive training experience.I hope you choose to stay with us again when your travels bring you back to the area so that we can make it right.Sincerely,Robert GarzaOperations ManagerCourtyard San Antonio Medical Center

2/10 很差

Ramona (INDIANAPOLIS)

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
The carpet in the room was sticky & smelled.
於 2023 年 12 月住了 2 晚
Robert 於 2024年1月19日的回應
Dear Ramona,Thank you for taking the time to let us know about your experience while staying with us. We know your time is valuable and appreciate the feedback.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team and used it as a positive training experience.I hope you choose to stay with us again when your travels bring you back to the area so that we can make it right.Sincerely,Robert GarzaOperations ManagerCourtyard San Antonio Medical Center